El Polo Hotel & Suites

Hotels
8.1 (147 reviews)
Av. La Encalada 1515 Surco , Lima , pe

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Great Service
Good Location
Cons:
Room Quality
Limited Amenities
High Price

Categories

Cleanliness
8.24
Multiple reviews highlight cleanliness as a positive aspect.
Service
8.71
Service is frequently praised, with mentions of friendly and helpful staff.
Location
8.75
Location is highlighted as convenient, especially for business and attractions.
Room Quality
7.7
Some reviews mention basic rooms with poor sound insulation.
Amenities
7.73
Guests express disappointment at the lack of a gym and limited facilities.
Value for Money
7.19
Reviews indicate that some guests perceive the hotel as overpriced.
Food and Beverage
7.74
Breakfast quality was criticized, affecting the overall food experience.
Overall Experience
8.71
Despite various issues, guests remained satisfied with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:36

Property Description

Luxurious Accommodations
Experience comfort and convenience at El Polo Apart Hotel & Suites in Lima. Indulge in well-appointed rooms with modern amenities including air conditioning, a TV, and a minibar. Some rooms even feature a kitchenette and a cozy seating area.

Relaxation and Recreation
Unwind in the hot tub, work out at the fitness centre, or enjoy a refreshing drink at the on-site bar. With a 24-hour front desk and free parking, your stay will be stress-free and enjoyable.

Prime Location
Conveniently situated near Centro Empresarial de Surco, Jockey Plaza Convention Centre, and Oro Museum, our hotel is the perfect choice for both business and leisure travelers. Book your stay at El Polo Apart Hotel & Suites for a memorable experience in Lima.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: LIM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$10 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.1
Based on 147 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 8.71
G
Greisy solo_traveller pe
10
Buena
Pros:

Limpieza

Cons:

Nada

2026-07-16 via Nuitee
B
Bruno extended_group us
10
Nos sentimos en familia
Pros:

La ubicacion. Las habitaciones comodas y el personal amable

Cons:

No puedo pensar en nada

2026-07-14 via Nuitee
M
martin couple pe
10
2026-07-06 via Nuitee
R
Rodney couple es
10
Pros:

Para mi sus instalaciones y el servico fue especial.

2026-06-30 via Nuitee
C
Christian solo_traveller pe
10
2026-06-23 via Nuitee
E
EL ASMAR couple ve
8
Bueno pero nada de lujo
Pros:

Esta cerca de centro de exposiciones y es donde quería estar

Cons:

Es costoso para ser tan sencillo

2026-06-20 via Nuitee
A
Alendi couple de
8
Gut
Pros:

Großzügiges Zimmer. Sauber. Super Lage. Sehr freundliches Personal.

Cons:

Der Abfluss von der Dusche hat nicht richtig funktioniert. Das Frühstück war gut, könnte besser sein.

2026-06-02 via Nuitee
K
Kevin couple pe
6
2026-06-01 via Nuitee
C
cristian solo_traveller cl
7
Cons:

precio calidad, muy caro para lo que es

2026-05-15 via Nuitee
J
Jose Manuel solo_traveller cl
8
2026-05-08 via Nuitee
J
Jose Manuel couple cl
8
2026-05-08 via Nuitee
V
Victorandres solo_traveller pe
9
Pros:

Siempre extraordinaria atención, especialmente en recepción.

Cons:

Debe mejorar la carta de bebidas y comida.

2026-05-07 via Nuitee
A
Aziz couple fr
6
Hotel bien trop cher pour ce qu’il offre
Pros:

Position en face de l’ambassade US

Cons:

Je mets une telle note en raison du rapport qualité prix inadmissible. C’est confortable sans plus mais clairement il ne faut pas exagérer. Ce sont des prix dignes de new york ou paris et encore dans ces deux villes on aurait droit a mieux. Cet établissement profite de sa position en face de l’ambassade americaine et c’est bien son unique atout.

2026-05-06 via Nuitee
R
Rhys solo_traveller za
8
2026-04-26 via Nuitee
C
Cappelletti solo_traveller pe
9
Muy agradable
Pros:

Personal y ubiccion

2026-04-16 via Nuitee
R
Rodrigo solo_traveller br
7
Melhor opção para ficar em Surco
Pros:

Quarto limpo e cama confortável. No meu quarto havia tábua de passar, mas sem ferro. O banheiro tinha um bom tamanho, mas a pia era um pouco pequena, não havia espaço para colocar itens pessoais. Box com hidromassagem (não gosto), mas o banho era bom. Funcionários educados e solícitos. Café da manhã com variedades de pães, frutas, sendo possível pedir por omeletes customizados, por exemplo.

Cons:

Mesa disponibilizada no quarto muito pequena. Cadeira de madeira incompatível com a mesa (a posição não ficava confortável) e não podia ajustar. A temperatura do salão do café da manhã estava sempre um pouco quente, um pouco desconfortável. A academia é praticamente inexistente, não cabe mais de duas pessoas. Tem um esteira que a partir de certa intensidade não mantém a velocidade (pequenas perdas de velocidade), alguns pesos, um banco e um equipamento multifuncional.

2026-04-14 via Nuitee
P
Patricio solo_traveller cl
9
Recomendado
Pros:

Muy cómodo, muy limpio y muy agradable.

Cons:

N/A

2026-04-13 via Nuitee
C
Christopher couple us
10
Pros:

Quiet and clean

2026-04-08 via Nuitee
M
Morales couple pe
4
Pros:

Ubicacion

Cons:

Atención de recepción y ruido de los extractores dentro del hotel hacia el cuarto que nos toco

2026-03-29 via Nuitee
K
Karla couple pe
6
Cons:

Olor a moho

2026-03-24 via Nuitee