El Polo Hotel & Suites

Hotels
8.1 (125 reviews)
Av. La Encalada 1515 Surco , Lima , pe

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Great Service
Good Location
Cons:
Room Quality
Limited Amenities
High Price

Categories

Cleanliness
8.24
Multiple reviews highlight cleanliness as a positive aspect.
Service
8.71
Service is frequently praised, with mentions of friendly and helpful staff.
Location
8.75
Location is highlighted as convenient, especially for business and attractions.
Room Quality
7.7
Some reviews mention basic rooms with poor sound insulation.
Amenities
7.73
Guests express disappointment at the lack of a gym and limited facilities.
Value for Money
7.19
Reviews indicate that some guests perceive the hotel as overpriced.
Food and Beverage
7.74
Breakfast quality was criticized, affecting the overall food experience.
Overall Experience
8.71
Despite various issues, guests remained satisfied with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:36

Property Description

Luxurious Accommodations
Experience comfort and convenience at El Polo Apart Hotel & Suites in Lima. Indulge in well-appointed rooms with modern amenities including air conditioning, a TV, and a minibar. Some rooms even feature a kitchenette and a cozy seating area.

Relaxation and Recreation
Unwind in the hot tub, work out at the fitness centre, or enjoy a refreshing drink at the on-site bar. With a 24-hour front desk and free parking, your stay will be stress-free and enjoyable.

Prime Location
Conveniently situated near Centro Empresarial de Surco, Jockey Plaza Convention Centre, and Oro Museum, our hotel is the perfect choice for both business and leisure travelers. Book your stay at El Polo Apart Hotel & Suites for a memorable experience in Lima.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: LIM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$10 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.1
Based on 125 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 7.74
Overall Experience: 8.71
G
Giancarlo • solo_traveller • us
10
2026-02-12 • via Nuitee
V
Valeria • solo_traveller • ar
7
el hotel en si esta OK, pero tuve problemas x ruidos del aire acondicionado
Pros:

Desayuno OK. Muy bien ubicado, en zona segura, con tiendas y buenos restaurant cerca.

Cons:

Tuve que solicitar cambio de habitaccion a la 2da noche, xq el ruido del aire acondicionado era imposible dormir. Intentaron arreglarlo, pero no es buen momento cuando uno esta intentando descansar. A mi pedido de cambiar el cuarto, accedieron dado el nivel de ruido interno.

2026-01-31 • via Nuitee
S
Sandra • solo_traveller • pa
10
Pros:

Limpio

2026-01-23 • via Nuitee
L
LUCRECIA • solo_traveller • pe
9
2026-01-19 • via Nuitee
V
Vincenzo • couple • us
7
2026-01-19 • via Nuitee
F
Felipe • solo_traveller • br
8
2026-01-16 • via Nuitee
M
Mauricio • solo_traveller • br
9
A great hotel (fit for the “tetra de la America”)
Pros:

The staff is great. They really go the extra mile to help the client experience. And if you want (for any reason) to stay out of the tourist crowds, this is the place to go.

Cons:

I loved everything. Maybe some fans of Palmeiras will complaint. But this hotel brought good luck to my CR Flamengo at the Libertadores final. SRN49

2026-01-15 • via Nuitee
A
Andrés • solo_traveller • cl
9
Muy buen lugar, cómodo y accesible
Pros:

Cumple con lo que ofrece

Cons:

Le faltan zonas de trabajo conjunto

2026-01-15 • via Nuitee
E
Emelie • solo_traveller • fr
10
2026-01-12 • via Nuitee
L
Lourdes • couple • pe
9
2026-01-03 • via Nuitee
L
Lourdes • couple • pe
9
2026-01-03 • via Nuitee
J
Jose Manuel • solo_traveller • cl
7
2025-12-30 • via Nuitee
T
Tactical Defense - Lima • solo_traveller • pe
10
2025-12-29 • via Nuitee
A
Alfonso • family_with_children • pe
9
2025-12-29 • via Nuitee
I
Icela • couple • pe
10
Calidad y garantía en tu estancia lo encuentras en Costas del sol.
Pros:

Todo

Cons:

Solo les recomiendo que no se dejen guiar por cómo viste la gente las apariencias engañan, si alguien hace una reserva es porque tiene para darse el gusto de hospedarse en su hotel.
Porque lo digo; porque los porteros se sorprendieron cuando ingrese y observaron a mi familia pensarían que no tengo para cubrir el hotel, jajajajja nadie sabe vida de nadie.

2025-12-16 • via Nuitee
R
Robert • solo_traveller • nl
9
2025-12-12 • via Nuitee
L
Lourdes • couple • pe
8
2025-12-10 • via Nuitee
S
Silvio • extended_group • br
8
Uma estadia tranquila, mas que se esperava mais
Pros:

limpeza, proximidade do estádio de futebol, funcionária da manhã que permitiu um late check out ( diferente da noite que disse que era impossível. Foi pedido 1h apenas)

Cons:

para um hotel 5 estrelas se espera mais Custo alto, café da manhã do 1 dia faltando reposição , quartos básicos com paredes finas. Se ouve tudo dos outros quartos . Funcionários falando alto no corredor logo cedo

2025-12-06 • via Nuitee
L
liz • couple • pe
10
2025-12-03 • via Nuitee
R
Ricardo • couple • co
10
Pros:

Cerca de todo

2025-12-02 • via Nuitee