Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Insecure door mechanism
Questionable room amenities

Categories

Cleanliness
8.43
Reviews highlighted spotlessness, but there were concerns about the age of the hotel influencing perception.
Service
9.9
Numerous reviews praised the staff's helpfulness and friendliness.
Location
9.94
Guests consistently noted the central location and convenience for accessing main attractions.
Room Quality
8.39
Rooms were described as clean and pleasant, though some found them a bit old-fashioned.
Amenities
8.92
Amenities were mentioned positively, with specific notes on thoughtful details like food and water for dogs.
Value for Money
8.38
Some guests felt the price did not match the perceived quality of the hotel.
Food and Beverage
9.43
Breakfast received high praise for variety and quality.
Overall Experience
9.4
Overall sentiment was very positive despite minor issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:00

Property Description

Convenient Location in Cracow’s Old Town
The Pollera, founded in 1834, is a charming hotel situated in the heart of Cracow’s Old Town. Just a stone's throw away from St Mary’s Basilica and the Main Market, this historic gem offers easy access to the city's main attractions.

Elegant Art Nouveau Design
Step into a world of timeless elegance at the Pollera, where Art Nouveau-inspired interiors greet you with wooden furniture in rich, dark hues. Each room is equipped with modern comforts like a satellite TV, a private bathroom with complimentary toiletries, and even a supply of mineral water.

Delightful Dining Options
Start your day with a delicious breakfast buffet at the Pollera or choose to have it delivered to your room for a cozy morning treat. With the option to explore nearby dining spots in Kazimierz or visit the iconic Wawel Castle, culinary adventures await just steps away.

Experience the allure of Cracow from the comfort of the Pollera. Book your stay now to create unforgettable memories in this enchanting city.

Important information:

Please note that for reservations for 4 rooms or over, different policies will apply.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Airport code: KRK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 100 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for 100 zł per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 4963 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 9.4
J
James • couple • gb
9
Lovely helpful staff, always a pleasure to stay here.
Pros:

The staff were incredibly helpful, from my late night check in, letting me have a late departure, to finding additional umbrellas due to the rain.

2026-03-28 • via Nuitee
A
Agnieszka • solo_traveller • pl
10
Pros:

Personel, klimat, śniadanko.

2026-03-28 • via Nuitee
D
Darya • family_with_children • gb
9
2026-03-28 • via Nuitee
G
Grytsenko • extended_group • ua
8
Pros:

Гарний готель ціна-якість

Cons:

Чутність між номерами і коридором дуже сильна,вночі спати важко бо ти чуєш кожен крок

2026-03-28 • via Nuitee
J
Javier • extended_group • es
8
2026-03-28 • via Nuitee
F
Francesca • solo_traveller • gb
9
Pros:

Classic hotel, delicious breakfast, very kind staff, beautiful stained glass windows

Cons:

Slightly old/faded aesthetic (which I liked)

2026-03-28 • via Nuitee
M
Marharyta • family_with_children • pl
10
Pros:

Полное погружение в средневековье, стиль выдержан даже в мелочах. Это потрясающе. Мой номер был с видом на площадь святого духа, под окнами ездили кареты с лошадьми

2026-03-27 • via Nuitee
G
GAMZE • couple • tr
9
Pros:

Konumu oldukça iyi, hergun temizlik talebi yaptik, temizlik yapıldı.

Cons:

Mini buzdolabı olsa çok iyi olurdu.

2026-03-27 • via Nuitee
B
Bogusława • solo_traveller • pl
10
2026-03-27 • via Nuitee
J
Javier • solo_traveller • es
10
2026-03-27 • via Nuitee
A
Andrzej • family_with_children • fr
10
Pros:

Wspaniała lokalizacja, piękny widoka z okna i wyjątkowa atmosfera we wnętrzach hotelu. Smaczne i urozmaicone śniadania.

Cons:

Przydatny byłby mały retusz pod kątem wykończenia ścian ( odklejone fragmenty tapet, itd).

2026-03-27 • via Nuitee
O
Olena • couple • ua
7
Pros:

Снідонок гарний, різноманітний. Персонал ввічливий, доброзичливий, спілкування не нав'язливе. Завжди приходять на допомогу. Всюди чисто, приємно прикрашено.

Cons:

Рідке мило та гель для душу мало для мене не дуже приємний запах, дало алергію в деяких місцях. Двері не дають повної тиші, чутно розмови постояльців у коридорі. Вікно номеру виходило у внутрішній дворик, інколи там щось несподівано гуркотіло або бахкало (мабуть, перекидали ящики). В останню ніч почався дощ, краплі гучно стукотіли навіть через стіну, біля якої стояло моє ліжко.

2026-03-27 • via Nuitee
N
Noemi • couple • br
10
Pros:

Prédio histórico lindo! Quarto confortável. Funcionários cordiais e solícitos. Café da manhã muito bom.

Cons:

Nada

2026-03-27 • via Nuitee
M
manila • family_with_children • it
10
Attico perfetto per famiglie.
Pros:

Ottimo posizione a 200 metri dalla piazza e 10 minuti dalla stazione autobus/treno raggiungibile comodamente con sottopasso.
Personale gentilissimo, deposito bagagli prima e dopo.
Abbiamo alloggiati presso l'attico. Grande e spazioso, dotato di lavastoviglie , forno, microonde, macchina caffè, bollitore e beni prima necessità.
Vasca e doccia, bagno grande.
Per entrare in app si può accedere d un cancello dedicato senza passare dalla reception.

Cons:

Bagno senza aerazione (nè finestra nè ventola)
Mancanza di scuri, la mattina alle 5.30 entrava parecchia luce, soprattutto in soggiorno.

2026-03-26 • via Nuitee
B
BYUNG KAP • solo_traveller • kr
10
2026-03-26 • via Nuitee
A
anna • couple • nl
10
Pros:

Geweldig hotel ligt heel goed gelegen alles dichtbij super schoon en hele leuke historische kamers geweldig ontbijt ik raad deze echt aan dit hotel krijg van mij een dikke 10

Cons:

Niets super hotel

2026-03-26 • via Nuitee
R
Rabah • extended_group • ae
10
Pros:

Pollera Hotel is a wonderful place to stay in the charming city of Kraków. It boasts an excellent location, very close to the main attractions, along with excellent service and a warm, welcoming reception. The entire staff are friendly and helpful, making the stay comfortable and enjoyable in every detail. I will definitely return to this beautiful city and will choose to stay exclusively at this fantastic hotel again

2026-03-25 • via Nuitee
H
HAPPYGOTRAVEL • couple • pl
8
2026-03-25 • via Nuitee
J
James • couple • ie
10
Pros:

looks beautiful very clean and pleasant to be in

Cons:

its old enough that some floorboards creak but not really a problem

2026-03-25 • via Nuitee
R
Rosina • solo_traveller • lv
10
2026-03-25 • via Nuitee