Knights Inn Burlington NC

It was very noisy. Kids just running around all types of hours of the night banging on doors, screaming, just being crazy. Neighbors were banging on their walls and talking loud. Bath towels had hair on them so did my bed. Room couldve been cleaned better

There's really nothing I have to complain about

The door didn't lock. The bathroom door was broken. There was writing on wall and the receptacles wouldn't hold the plug inside it we left a day early and they refused to refund that day..

I didn’t like the fact when I showed up to check in I waited at the window for five minutes. Plus I called and this lady picked up I told her I was there to check in and she said very rudely I’m in the bathroom and hung up on me. So I went back to the car to wait. About 3 minutes later I see moving around in the office so I go back inside and wait at the window. She was sitting at the desk looking at me. After 2 minutes she gets up and comes to the window didn’t say a word just stared at me. I then said my name and I had a reservation. She turned to the computer looks up my name and then goes to the desk grab a piece of paper looks at it and types something in the computer then turns to me and said your card was declined o told her because it’s locked and I’m paying in cash. She smacks her teeth and exhaled hard then goes back to doing something in the computer. I then slide my money and Id through the slot and waited she then says it will be $61.46 she grabs my money. Handed me some to sign and gave me my key. I asked do you mind if you walk with me to check the room out before I get it she said we don’t do that here. So I’m in the room for about 3 hours then get a phone saying I need to come and pay for the room before check out time. I was confused because I had already paid I said ma’am I already paid in cash and she said that my employee said that you refused to pay the $20 deposit for the non smoking room. She said you said you wasn’t paying that and walked off. I got upset packed up my stuff and went to the office. I talk to the manager I think and she said the same thing she said to me on the phone so I stopped her from further lying on me . I said I don’t like being lied on and your employee lied and said that I refused to pay a $20 fee she never told me about and I will not be back here. I’m ready to check out she was like no no I’m so sorry I should’ve checked the video before I even called you.

Building lack proper maintenance, grass was overgrown , bathroom floor was sinking in . All buildings were dilapidated. Alot of living in folks that sat in groups outside smoking