Bastión Luxury Hotel

Hotels
•
GHL Hoteles
9.4 (494 reviews)
Centro historico, Calle del Sargento No. 6 - 87 , Cartagena de Indias , co

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing service
Excellent location
Beautiful amenities
Delicious food
Cons:
Humidity issues in rooms
Elevator noise

Categories

Cleanliness
8.48
Several mentions of humidity and issues with room freshness.
Service
9.95
Several mentions of excellent service and staff friendliness.
Location
9.99
Many reviews praise the excellent location of the hotel.
Room Quality
8.94
Spacious rooms are frequently mentioned, but some reports of humidity.
Amenities
9.47
Positive mentions of pool and rooftop amenities.
Value for Money
8.93
General consensus that the hotel offers good value.
Food and Beverage
9.48
Positive reviews particularly about breakfast and dining options.
Overall Experience
9.95
Overall satisfaction noted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:35

Property Description

Rooftop Terrace with Swimming Pool:
Enjoy breathtaking views of Cartagena from our rooftop terrace while taking a refreshing dip in the swimming pool.

Gourmet Dining Experience:
Indulge in exquisite culinary creations at our on-site gourmet restaurant, El Gobernador, offering a taste of local flavors and international dishes.

Luxurious Rooms with Colonial Charm:
Experience the perfect blend of modern comfort and colonial history in our luxury rooms and suites, each elegantly decorated to reflect the hotel's rich heritage.

Immerse yourself in the charm of Cartagena's walled city at our 16th-century remodelled hotel. Book now for an unforgettable stay!

Important information:

In case of no show according Colombian law "Ley 300 de 1.996. Artículo 65", property will able to charge the 20% of reservation total price, or keep deposit in any case

Please note there is a COP 10000 tourism tax per person, per night.

According to decree No. 1408, as of November 16, 2021, it is essential to present the vaccination card against COVID19 or the digital certificate to enter our restaurant El GobernadorPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 494 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.99
Room Quality: 8.94
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.95
P
Paulina • extended_group • cl
9
Pros:

El Hotel es muy bonito, tiene una ubicación excepcional, el desayuno es fabuloso y y el sector de la piscina de la azotea muy cómodo y bonito. Tuvimos la suerte de ser atendidos en el desayuno por Gina, una señora muy preocupada y amable que nos enseñaba recetas colombianas todas las mañanas. Un agrado de persona!

Cons:

En general, la experiencia fue bastante buena, pero efectivamente hay espacio de mejora posibles. Una de ellas respecto a las instalaciones del gimnasio que es bastante pequeño y no muy cómodo. La atención en el bar de la piscina tampoco es muy eficiente. Excesivamente lento aún cuando no había casi nadie comiendo el día que nos tocó pedir almuerzo ahí. Esperamos más de una hora por platos muy simples y rápidos.

El estándar de Servicio es algo disparejo. Si bien la las personas son amables, no hubo una gestión muy rápida de los requerimientos que hicimos. Pedimos ayuda con la organización de un Tour y quedamos a la espera de una respuesta que nunca llegó. Tuvimos que volverla a plantear el requerimiento para que se nos diera respuesta. Por otro lado, el aseo de la habitación no era del todo impecable y todos los días (estuvimos 4) faltaba algún tipo de insumo (reposición de toallas, cápsulas de café, papel higiénico…) por lo que tuvimos que estar llamando permanentemente a recepción para solicitar la reposición.

2026-02-26 • via Nuitee
D
Daniel • couple • ca
9
2026-02-25 • via Nuitee
C
Carolina • family_with_children • cl
9
Cons:

El bar de la piscina tiene horarios muy restringidos.

2026-02-23 • via Nuitee
R
Raul • couple • co
10
2026-02-09 • via Nuitee
J
Juan Camilo • family_with_children • co
10
Excelente opción para descansar y relajarse.
Pros:

El hotel esta en excelentes condiciones, la piscina es muy amplia y las zonas son muy agradables, el desayuno muy rico y el personal muy atento.

2026-01-27 • via Nuitee
R
Roberto • couple • co
9
2026-01-26 • via Nuitee
C
Carolina • couple • cl
9
Pros:

Excelente servicio, personal muy atento y flexible
Buena ubicacion

Cons:

Habitacion oscura, venta daba a un patio interior

2026-01-26 • via Nuitee
V
Vanessa • family_with_children • br
10
Localização, conforto e beleza!
Pros:

Lençóis e toalhas muito macias, pessoal muito simpático e solicito, quarto grande, 2 chuveiros muito bons. Terraço com linda piscina e vista. Recomendo

2026-01-25 • via Nuitee
D
Damien • couple • fr
9
Hôtel incroyable en plein Carthagene !! Piscine qui domine la ville !
Pros:

La localisation et la piscine

Cons:

Rien

2026-01-25 • via Nuitee
M
Maria • solo_traveller • ar
10
2026-01-25 • via Nuitee
M
Maria Angelica • couple • gb
8
2026-01-23 • via Nuitee
R
Rolfe • couple • us
8
2026-01-20 • via Nuitee
P
Pasquale • family_with_children • it
10
per me e’ il miglior hotel di cartagena
Pros:

accoglienza, servizio e cibo di qualita’

Cons:

armadi piccoli in camera e lavandino del bagno a vista e mi piacerebbe un po piu intimo

2026-01-19 • via Nuitee
E
Eglantine • couple • fr
10
2026-01-19 • via Nuitee
J
Johann • couple • co
9
Unos días confortables !
Pros:

Muy buen servicio en general , los requerimientos extras que me surgieron fueron atendidos con amabilidad y diligencia

Cons:

Algunos temas de acabados del hotel pero nada relevante , es algo ya más de gustos personales

2026-01-19 • via Nuitee
E
Enmary • family_with_children • es
10
Top Hotel en Cartagena Pet friendly
Pros:

Que era pet friendly, nuestros perros (dos yorkis) estuvieron muy cómodos. Todo el personal fue muy atento y las habitaciones amplias y cómodas.

2026-01-12 • via Nuitee
S
Susana Z. • family_with_children • co
10
2026-01-12 • via Nuitee
R
Robert • solo_traveller • gb
6
This could be a great hotel but it needs a lot more TLC and a management team who care about guests
Pros:

The two best things about the hotel is the location and the rooftop with pool

Cons:

Rooms are very poorly serviced - often times leaving just one towel, empty tissue box, one day even a bed sheet that was ripped
Had to request numerous room changes because many had very loud noises from outside A/C units - which is fine if you do not mind noise but not if you like to sleep in a quiet room
Despite an extended and multiple stay was never approached by a manager to query about my stay - despite some of the issues I had
The floor of the roof top by the pool is a big health hazard as stone and very slippery when wet - a disaster waiting to happen
The gym room is a joke - machines super old and wobbly
Main girl at reception super dour and never breaks a smile

2026-01-11 • via Nuitee
L
lussiana • extended_group • pe
10
2026-01-06 • via Nuitee
M
Mike • couple • nl
10
Topper
Pros:

Alles, ligging, goed ontbijt, heel goed restaurant, mooi zwembad, hele grote kamer met terras, etc

Cons:

Niets, alles was goed

2026-01-06 • via Nuitee