JAZ Royal Palmariva

Very disappointed. Hotel/bedroom and pool areas need a huge overhaul and modernisation. Room is not too bad but not what you would expect of a 5 star hotel. Rust on bathroom unit, furniture outdated and limited facilities for tea/coffee etc. Pool loungers are old and the tablea are rusty and old. The only place currently open to eat is the buffet, none of the other restaurants are open despite the website stating they are open all year round. Pool.bars are not good, need a good upgrade, they are not open in evening so only place you can get a drink is main lobby and its packed so cant sit anywhere. Cocktails are not great quality and just served in a plastic cup,. No luxury to any of it. No atmosphere in the hotel. Food in buffet is basic and repetitive to say the least but as there is nowhere else to go there is no choice. Overall not what I expected and the webaite is deceiving people into thinking its 5 star luxury with many year round dining options and this is not the case.

We stayed at Labranda Royal Makadi in October, traveling as two couples, and unfortunately, it was a very disappointing experience from start to finish.

The hotel is advertised as a 5-star property, with the added promise that choosing Labranda Royal over Labranda Club Makadi would give us additional access and a more premium experience. In reality, this was completely misleading. There are no clear delimitations between the two hotels, no signage explaining boundaries, yet if you happen to sit on a lounger in a different color section — even though you’ve booked the so-called 5-star option — you are quickly approached and even harassed by security. It felt unwelcoming and unnecessarily hostile.

The property itself is extremely outdated and nowhere near 5-star standards. Around the pool, several tiles are broken, posing an actual safety risk. The loungers are old and worn out. The beach restaurant is fitted with plastic chain curtains that look cheap and neglected rather than stylish or functional.

The rooms were equally disappointing. The furnishings are old, bedding feels dated, and the towels are clearly overused. The bathroom had visible rust, and both the bathtub and shower curtain looked aged and unclean. Overall, the room lacked the comfort and freshness you would expect from a hotel marketed at this level.

Food quality was another major letdown. Breakfast and lunch were especially poor, with very limited salad options and low-quality ingredients throughout. The morning sausages tasted artificial — almost chalk-like — and the deli meats were simply unpleasant. Variety and freshness were lacking across the board.

To be fair, the beach itself is large and overall quite nice. There is plenty of space, and the setting has potential. However, the entrance to the coral area on the right side is not maintained or properly managed. All that would be needed is a clearly created and safe entry point, which would significantly improve the experience for guests who want to snorkel. As it stands, the way people are currently entering the water there is quite dangerous, with no proper guidance or safe pathway over the rocks.

In summary, this hotel does not meet 5-star standards in terms of facilities, maintenance, food quality, or guest experience. With significant renovation and better organization, it could improve, but based on our stay, we would not return and would not recommend it to travelers expecting a true 5-star resort experience.

we were supposed to be staying at the labranda makadi beach when we arrived it was in darkness / closed and had been for a number of weeks ( we were not even informed by easy jet holidays before leaving home or during the transfer by the easyjet reps) fortunately our coach driver spoke to a security guard outside the closed hotel who advised that we should try the jaz royal palmariva which was close by and fortunately the did have us on their system

so maybe we lucked out in the end because this hotel was all we could ask for
the location on the beach ideal ,plenty of sun loungers with cushions many pools and one of which is heated (the one with the swim up bar

the food in the restaurant was excellent at breakfast lunch and dinner the choices were amazing and varied every night . drinks are local brands but the barmen make many cocktails so it always tastes good the lager is also very good sort of budweiser tasting

but the best thing about the hotel were the staff from the barmen to the waiters and ground staff and cleaning staff (especially always smiling guy who kept our room 1425 spotless )
animation team work tirelessly and there was entertainment every evening usually a couple of singers
so overall i would recommend a visit to this hotel we will definitely be returning

ps on our last day the text from easyjet holidays said we would be picked up at our original hotel ! so we were a bit anxious and wondered whether we should go to it and wait there but we eventually phoned the transfer company who new where we were and arrived bang on time for the journey home

Really enjoyed our stay with Jazz Royal Palmariva. The hotel changed ownership on the 1st November and they are making changes, look forward to see the final concept.
All the staff were lovely, too many to name but thank you.
Special shout out to the animation team, the hotel was very quiet but they still did the rounds every morning xx
And as for the food, absolutely loved it, so much choice in the main restaurant thank you.
Finally the Italian a la carte…..Wow

This Hotel is very good for people which need to relax and need calm Atmosphare. Special thanks for Maged at reception,he always nice and helpful .the Beach is One of The of The best in whole world.the Food was Tasty specially at italian Restaurant. The Weather was very good .service was very good. We will come agian

We visited for 5 nights in December, our first trip to Egypt. The hotel was quiet in that there were hardly any guests, however we need to give a special shout out to the entire animation team. We met people from all over the world and each and everyone of them went out of their way to talk to us, include us in activities day and night and worked their socks off to keep the atmosphere going despite such little guests. We didn't catch everyone's names but to the entire team, including Tamara, Sophia, Honey and Maja,  thank you so much for making our first experience such a memorable one. 💖

We visited for 5 nights in December, our first trip to Egypt. The hotel was quiet in that there were hardly any guests, however we need to give a special shout out to the entire animation team. We met people from all over the world and each and everyone of them went out of their way to talk to us, include us in activities day and night and worked their socks off to keep the atmosphere going despite such little guests. To the entire team, thank you so much for making our first experience such a memorable one. 💖

Hotel is lovely. Food is good, staff very friendly and helpful. Will definitely come back had an amazing time. They made my birthday very special. Gave me a cake. Such a nice place

Hotel is nice. Beach is gorgeous. Pool is great. Food is amazing, waiters are so attentive but what makes it great is the animation team. All are so friendly and so much fun. Help you with everything and are so happy all the time. Will come back

Good hotel,great staff with beautiful weather,,,,,,,,we come back soon for sure.................................

Hotel is beautiful, excellent range of facilities… Great variety of food and restaurants, multiple bars and pools, convenience/ clothing & jewellery stores - there is something for everyone, from volleyball to table tennis, dancing, gym and swimming… and much more. The staff are outstanding, bartenders, cleaners, receptionists all welcoming and friendly. Entertainment staff never fail to make you feel at home and comfortable, ensuring you have fun throughout your stay from start to finish - making you not want to leave. 100% recommend.

Came here with my family, what an amazing times it's been here. All of the staff are so friendly and do all they can for you. The entertainment always gives something to do and the food and drink is delicious. Will be back!

This for us was first time in Egypt and we were very happy with out vacation at Jaz royal .starting from reception was very good specially Maged which explained evey thing good by Russian and hepled us. The food was tasty specially at Italian restaurant. The beach very good and clean sandy. The swimming pool was good also .the sea was perfect to swimming and enjoying. We will come back again in next April.

Overall the whole experience was very good, rooms were very clean, food and drink was excellent and entertainment was outstanding. Location was very nice having a private beach and continuous nice weather all year round as we came in November.

Everything is good apart from the food very much the same needs change apart from the food beach and pool lovely over all very nice hotel

Fantastic holiday. A big thanks to all the great staff, particularly TT and Madison (GG) on the entertainment team who kept us entertained!
Amazing coral reef and hot, sunny weather in November with sea at swimming pool temperature.

We stayed at the hotel when it was changing from Labranda to Jaz so there were a few changes in the week we were there. In the beginning we weren’t really satisfied, but the more the hotel started changing to the end of our stay the better it got. To be honest I think in a few years (if they renovate the rooms, the furniture outside and the floor around the swimming pools) it will be a real luxurious hotel.
The people working in the hotel were really nice with a special shout out to Abdo from the animation team, he really made our stay so nice! The cocktails and the food were okay, but I think it will improve in time as well. The animation team did a great job, there was a lot to do during the day. Overall we enjoyes our stay and were sad to leave. By the way: Mustafa makes the best cocktails.

The hotel is situated in a beautiful location, right on the beach. There are plenty of sun loungers available, both on the beach and by the pool. There's a restaurant located right on the beach, as well as a main restaurant in the hotel itself. Nobody will go hungry here, that's for sure.
However, the rooms should be renovated as they look very old. The pillows on the bed are very hard, and the curtains and the bathroom are quite outdated.
The animation team is truly excellent. They offer a wide variety of activities. In addition, a very friendly DJ plays music for you throughout the day and in the evenings, perfect for dancing or simply relaxing.

Had a lovely time again at what was the Labranda Royal Makadi. Good food, fabulous staff and a lovely adult pool. Couldn’t fault the hotel to be honest and would definitely return again

- Wrong room given
- Isn't 'all inclusive' as you have to pay to go to the restaurants. Only buffet is all inclusive
- Alcohol is 'alcohol style' as written on the alcohol bottles. You won't be getting drunk/tipsy

Other reviews corroborate what I'm saying