Spa Hotel Imperial

Hotels
8.4 (4546 reviews)
Libušina 1212/18 , Karlovy Vary , cz

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Delicious breakfast
Cons:
Outdated amenities
Inconsistent service

Categories

Cleanliness
7.61
Some reviews indicate that certain areas are outdated and need attention.
Service
9.08
Generally friendly staff, although there are some reports of rudeness.
Location
9.12
Excellent location with beautiful views and proximity to attractions.
Room Quality
8.07
Rooms are spacious and clean but some areas are aging.
Amenities
7.6
SPA and pool area need serious renovations.
Value for Money
8.56
Good value considering location and amenities, despite some drawbacks.
Food and Beverage
8.61
The breakfast and food quality received positive remarks.
Overall Experience
8.58
Overall a positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:35

Property Description

Luxurious Spa Center and Wellness Amenities
Hotel Imperial boasts an award-winning spa center with rejuvenating carbon dioxide baths, beauty treatments, a hot tub, sauna, and a fitness room. Guests can unwind in comfort with provided bathrobes and slippers, indulging in pampering services like hairdressing, manicures, and pedicures.

Gourmet Dining and Entertainment Options
Indulge in national cuisine at the non-smoking restaurant, savor traditional desserts at Café Vienna, and enjoy live music and cocktails at the Imperial Club in the evenings. The culinary experiences at Hotel Imperial are sure to delight your taste buds.

Recreational Activities and Sports Facilities
For the active traveler, the hotel offers 4 tennis courts, bike and helmet rentals, as well as Nordic Walking bookings. With a range of activities available, guests can stay active and explore the beautiful surroundings of Karlovy Vary.

Ready to experience the blend of luxury, relaxation, and entertainment at Hotel Imperial? Book your stay now for an unforgettable getaway.

Important information:

Please note that the pet fee is EUR 30 per pet per night.

The gala dinner for December 31st is included in the price of half-board and full-board.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KLV

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 14 years old stay for € 65 per person per night when using an existing bed.
    People 4 years old and over stay for € 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 4546 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.58
T
Tanja • couple • de
10
Второй раз в этом отеле и точно не последний.
Pros:

Очень просторные номера, большая ванная комната. Очень чисто и красиво. Вокруг лес. Очень удобно с фуникулером в город ездить.

Cons:

Тут дело даже не в отеле , но если номер выходит на лес и на дорогу, то очень сильно слышно мотоциклов, а их летом очень много.

2026-06-27 • via Nuitee
F
Fabrizio • couple • it
9
Un lugar único y mágico. Totalmente recomendado.
Pros:

Hay lugares que te sorprenden y luego hay lugares que te dejan sin palabras. El Spa Imperial es de los segundos.
Para los amantes del cine, es imposible no pensar en el Grand Hotel Budapest de Wes Anderson nada más llegar — esa misma magia visual, esa atmósfera de otro tiempo, esa sensación de haber entrado en una película. Y no es casualidad, ya que el hotel sirvió de inspiración para el filme. Caminar por sus espacios es literalmente sentirse dentro de la pantalla.
Todo es bonito, todo está cuidado. Los jardines son preciosos, la posición privilegiada con el funicular para subir le da un encanto especial, la piscina y el spa son una experiencia en sí mismos.
En cuanto al personal, fueron en todo momento correctos .
Todo respira una magia difícil de describir con palabras — hay que vivirlo.

Cons:

Durante nuestra estancia disfrutamos enormemente del buffet de desayuno y cena — rico, bien cocinado y servido en un salón precioso que formaba parte de la experiencia del hotel.

Sin embargo, nos sorprendió que retiraban el buffet sin avisar previamente a los comensales que estaban cenando en las mesas. En hoteles de este nivel es habitual que el personal se acerque a los huéspedes para informarles con antelación de que van a recoger el buffet — un gesto sencillo que permite aprovechar los últimos momentos y cerrar la experiencia con calma y sin sorpresas.

Es una pequeña costumbre que marca la diferencia y que esperaríamos encontrar en un establecimiento de esta categoría.

2026-06-27 • via Nuitee
A
Alexandr • couple • kz
5
Цена несколько завышена за брэнд Imperial
Pros:

Заселили раньше расчетного времени. При заезде выдаётся карта ключ от номера, по ней же можно передвигаться в город на автобусе номер 2 и 13, а также на фуникулёре до колоннад с минеральной водой. В номере предоставлен набор для кофе, также 2 приветственные бутылки воды

Cons:

Нет системы кондиционирования в здании в целом, ни в ресторане ни в номерах, при заселении в номер с солнечной стороны находится в дневное время невозможно. Понятно что не портят здание выносными блоками, но можно и внутри поставить стационарные. В ванной комнате невозможно нормально принимать душ, в ванной не предусмотрено крепление лейки душа на стене, приходится держать и поливать себя. В бассейне всего одна сауна. Утром проводятся тренировки с пациентами, просто придти и поплавать в бассейне не получилось. Расположен на горе и для неподготовленных гостей будет трудно выходить и возвращаться в отель

2026-06-27 • via Nuitee
M
Marina • family_with_children • fi
1
Poor medical staff and lack of respect
Pros:

I came here for the second time. Last time we were staying only for 2 nights. This time I was staying for almost a week because I was hoping to have some medical treatments but that was a huge mistake and a disappointment

Cons:

Very unfriendly and unprofessional stuff with a lack of respect. People don’t know English enough for a basic conversation. On the other hand they refuse to speak any other language. From the moment we arrived it was a feeling that we are a suspect in stealing or something. For example, a person who did a massage (well, the quality of his massage was like he is just a stranger who was asked to play a role) started laughing at my disability when he saw that. It was soo uncomfortable and unprofessional. I decided not to do a big deal from that, but it put a huge impact on my mental health. He is on the ground floor room c028.

2026-06-27 • via Nuitee
M
Marina • solo_traveller • fi
3
Poor medical staff and lack of respect
Pros:

I came here for the second time. Last time we were staying only for 2 nights. This time I was staying for almost a week because I was hoping to have some medical treatments but that was a huge mistake and a disappointment

Cons:

Very unfriendly and unprofessional stuff with a lack of respect. People don’t know English enough for a basic conversation. On the other hand they refuse to speak any other language. From the moment we arrived it was a feeling that we are a suspect in stealing or something. For example, a person who did a massage (well, the quality of his massage was like he is just a stranger who was asked to play a role) started laughing at my disability when he saw that. It was soo uncomfortable and unprofessional. I decided not to do a big deal from that, but it put a huge impact on my mental health. He is on the ground floor room c028.

2026-06-27 • via Nuitee
J
Juliane • solo_traveller • de
9
Pros:

Sehr gute Lage, Zentrum ist fussläufig erreichbar,ruhig

2026-06-26 • via Nuitee
M
Maya • solo_traveller • il
7
נחמד בשביל להרגע
Pros:

המבנה יפהפה והמיקום נפלא.. באמת עיצוב מפנק. המזנון עשיר למדי עם לא מעט אפשרויות בריאות וטעימות. הג'קוזי והברכה מבריקים ומפנקים. המיטה נוחה מאד והרכבל למטה נחמד מאד בחום . רב האנשים בקבלה מאד נחמדים וגם בקפה וינה . הטיפול פנים בסלון יופי היה מטורף (בתשלום נפרד אבל שווה כל גרוש)

Cons:

הטלביזיה פצפונת והחדר ככ גדול שלא רואים כלום מהמיטה. הגענו לכמה ימים של למעלה מ 30 מעלות ואין מזגנים בכל המלון וגם לא מאווררים, כשפותחים חלונות זה לא מספיק עד 2 בבוקר כשמתחילה רוח אבל גם משאיות....האוכל חוזר על עצמו מידי בוקר וערב....אבל הכי מאכזב זה מרכז הטיפולים שבשבילו בעצם מגיעים: 1. אף אחד פשוט אף אחד שם מבין עשרות אנשים צוות לא מדבר מילה אנגלית! 2. הטיפולים בין 15-20 דקות ולא מאד טובים, מקבלים פחות ממה שמובטח בחבילה.

2026-06-25 • via Nuitee
Александр Шибинский • solo_traveller • es
9
Cons:

После закрытия фуникульора появляются проблеми с добиранием до отеля.

2026-06-24 • via Nuitee
J
Jana • couple • de
10
2026-06-23 • via Nuitee
B
Bianca • solo_traveller • de
9
Pros:

Es hat uns sehr gut gefallen, das Frühstück war klasse und alles hat gestimmt

Cons:

Es gibt nicht die Möglichkeit nach dem Baden sich auf einer Terrasse zu entspannen.

2026-06-23 • via Nuitee
K
Kristine • solo_traveller • cz
10
2026-06-23 • via Nuitee
K
Katrin • solo_traveller • de
7
2026-06-22 • via Nuitee
K
Kettner • couple • at
9
Great vacaycation spot.
Pros:

Stunning classic property great view . Love the location , with the funicular you get right into the center of town!

Cons:

With global warming it’s time to invest in,in at least ceiling fans or some sort of air conditioning!

2026-06-22 • via Nuitee
S
Spiridonov • solo_traveller • de
10
2026-06-21 • via Nuitee
S
syl • solo_traveller • de
10
Sehr schönes Wellness Hotel
Pros:

Wir waren das zweite mal da!
Sehr schönes komfortable Wellness Hotel der besonderen Art.
Kompetentes freundliches Personal.
Große geräumige Zimmer auch frür drei Personen
Gute Wellness Angebote im Haus
Gratis Nutzung Bus und Seilbahn mit Zimmerkarte.
Sehr empfehlenswert wir kommen wieder.

Cons:

Ablagemöglichkeiten im Bad fehlen Hocker wäre hilfreich.

2026-06-19 • via Nuitee
H
Haltern • couple • de
7
Für ein paar Tage, akzeptabel.
Pros:

Nettes Personal. Man konnte die Busse und Seilbahn, kostenlos nutzen 👍

Cons:

An vielen Ecken, viel der Putz von den Wänden. Sauna Bereich wirkt wie ein Abstellraum. Ganz gefährliche Leiter zum Tauchbecken. An der Lobby Bar, gab es kein frisch gezapftes Bier. Die Badewanne im Bad ist viel zu klein. Duschen wären angebrachter. Beim Abendessen, gab es häufiger die selben Suppen!

2026-06-19 • via Nuitee
K
Kämpf • solo_traveller • de
9
2026-06-19 • via Nuitee
P
Petr • couple • cz
10
2026-06-18 • via Nuitee
E
Elżbieta • solo_traveller • pl
10
Pros:

Klimat hotelu. Swobodna atmosfera. Wspaniale spa.

Cons:

Śniadania pyszne, ale mało urozmaicone .

2026-06-18 • via Nuitee
M
Marek • couple • pl
4
koszty wysokie wrażenia złe
Pros:

przeciętne to samo co dzień/jedyne co zasługuje na dobrą ocenę to basen

Cons:

dodatkowa opłata za pieska /30 euro dziennie/ parking /20 euro dziennie/ miał być widok na ogród ,a widzieliśmy dach basenu ,wiszący kurz w stołówce ,brudne pochlapane ściany,jedzenie przeciętne /wołowina w gulaszu nie do pogryzienia/ obsługa recepcji wyrażnie nie preferowała języka polskiego,żadnych informacji w naszym języku ,telewizja polska to dwa programy poniżej krytyki/tele 5 i polonia sprzedająca klejnoty non stop/

2026-06-17 • via Nuitee