The Devereux Boutique Hotel

Enough towels and cutlery for the three of us would have been good.
The room we booked and paid for wasn’t available. And if we hadn’t paid already we might not have stayed here. Please don’t advertise and accept payment for rooms that aren’t available.

I'll speak to the news papers tomorrow too

The location was advertised to have good fast wifi, but when we got there they said this wasn't the case. We could barely access the wifi in our room.

Very dated , so whilst very boutique is a fine line to just being out of date.

The place was dated and needs modernising. The gardens were unkempt which was a shame.

They rang us and told us they were 'up grading' us but this was a lie. The room the upgraded us to (yes more expensive on their web page) was not part of the main hotel. It looked like some sort of back alley motel, and the only difference was that it had a microwave. The shower in this room they dumped us in is not in any of the photos on their web page for a reason. It is old and dilapidated and I really wish I had have gotten photos of it, I will explain later on while I was unable to get photos.

The first night we got there around 9:00 p.m. so went to sleep pretty quickly. Went out for the next day. It is in a good area, and when we came back that evening there was lots of cars coming in and out. It sounded like someone had a baseball bat and was hitting something really loudly and then people shouting going up and down the stairs on the outside of this motel type part. I felt particularly unsafe and I sent a message through the booking app to say that I wanted our original room. This wasn't an upgrade. I was really disappointed and just generally felt really quite unsafe on this ground floor with a tiny lock.

I didn't receive a message the next morning so I went into the hotel main house to ask if we could change. The woman said she would have a look at it for me so we went out for the day, I then receive a message saying that it wasn't possible. They were fully booked and they weren't able to move us to, which I did respond saying that was really disappointed. We had paid for a certain room and this upgrade definitely felt like a downgrade and I was just generally really disappointed in the service. The cleanliness and the fact that we couldn't get the hairdrider work and the woman who came to help us agreed that the plug sockets didn't work.

The buildings are in good nick for their age but definitely not new - I don't mind personally but if you want super modern facilities, this isn't it.
The only issue with the place is depending on the side of the building you are placed in on booking, you could be overlooking the main road, which is quite noisy in the evening (daytime, it's not that busy at night).

More car spaces would be ideal, however there were quite a few just sadly missed out when returning from dinner.

The hotel and rooms are really dated.
We stayed there as it was a cheap price and for us a practical choice to be close to Parnel and Auckland.
We made the choice based on price and pictures. The hotel had charmes in the history but a lot of maintance should be done.

A chair would be nice

Die Apartments befinden sich nicht in der Villa, wodurch das erwartete Ambiente nicht erfüllt ist. Der Gartenblick war auch eher ein alter Hinterhof zur Straße als der eigentliche Garten im Innenhof.

Not very clean, curtains in the room had mould on. The toilets were locked overnight, with no staff on site contactable until the morning. Meant the night was not comfortable