Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Quiet and relaxing environment
High-quality food
Excellent service from staff
Well-maintained facilities
Cons:
Presence of ants in the room
Rigid check-out policy

Categories

Cleanliness
8.98
Reported presence of ants in the room detracted from comfort.
Service
9.98
Check-in experience praised as warm, professional, and efficient.
Location
10
Appeared tranquil, enhancing the relaxing experience during stay.
Room Quality
9.48
The room was described as beautiful and well-maintained.
Amenities
9.98
Kids Club offered plenty of engaging activities.
Value for Money
10
The overall quality reflects a high value for the price.
Food and Beverage
10
Food quality compared to Michelin star level.
Overall Experience
9.98
Overall stay was relaxing with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:30

Property Description

Immerse yourself in luxury at Caramel, A Grecotel Resort To Live, where relaxation and recreation intertwine seamlessly.

Indulge in Relaxation
Pamper yourself with rejuvenating onsite massages and facials, designed to refresh body and soul. Unwind by the outdoor pool or stay active in our fully equipped fitness center, ensuring your stay is both restorative and invigorating.

Culinary Delights
Savor international cuisine at our Main Restaurant or opt for convenient room service during limited hours. Begin each day with a complimentary buffet breakfast that fuels your adventures in Rethymno.

Comfort and Convenience
Enjoy the modern comforts of our 69 individually decorated guestrooms, equipped with luxurious amenities such as 42-inch plasma TVs, minibars, and complimentary Wi-Fi. Additional conveniences like dry cleaning, concierge services, and a roundtrip airport shuttle make your stay effortless.

Book your unforgettable getaway today!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • Sustainability Certifications

    Travelife

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.8
Based on 52 reviews
Cleanliness: 8.98
Service: 9.98
Location: 10
Room Quality: 9.48
Amenities: 9.98
Value for Money: 10
Food and Beverage: 10
Overall Experience: 9.98
C
Christian • partner
8
Pros:

Wenn nicht dieser frustrierende Vorfall gewesen wäre, hätten wir die volle Punktezahl geben können. Am Anreisetag zeigte man uns beim
Check-In unser Zimmer. Ich merkte sofort, dass es nicht die Zimmerkategorie war, die wir gebucht hatten und es wesentlich kleiner war. Wir hatten die “Deluxe bungalow suite” gebucht und das “Maisonette caramel” Zimmer bekommen. Es war schon auch schön, aber es hatte einen sehr kleinen Balkon. Wir hatten eine Terrasse mit kleinem Garten gebucht. Wir waren direkt verstimmt, als wir feststellen mussten, dass die gebuchte Kategorie online noch verfügbar war. Eine Doppelbelegung war also nicht der Grund. Man darf nicht vergessen, dass es sich hier um ein gehobenes 5-Sterne-Hotel handelt. Ich hab das Zimmer noch am selben Abend reklamiert und bekam von der Rezeption Ausflüchte zu hören. Ich hätte mir hier mehr Ehrlichkeit gewünscht. Ich sagte sofort, dass wir das so nicht hinnehmen würden. Zunächst bekamen wir als Entschädigung einen Gutschein für ein A la Carte Abendessen und die Info, dass wir in zwei Tagen umziehen dürfen. Das war dann auch der Fall und wir bekamen sogar ein Upgrade in Form eines eigenen Pools. Das Personal war die ganze Zeit über sehr freundlich und sie bemühten sich wirklich das Problem schnell zu lösen. Der Urlaub konnte gerettet werden. Wir fanden das Ganze dennoch sehr unnötig. Leider gefiel uns auch der Strand nicht, sodass wir die Region auf Kreta nicht erneut buchen würden. Das Hotel selber ist aber wirklich wunderschön.

2025-10-07 • via Nuitee
E
Eveliina • partner
8
Pros:

Upea hotelli ja kokemus. Siistiä, kaunista, hotellin alue monipuolisempi, vihreämpi ja hyvällä tavalla pienempi kuin kuvista voi odottaa. Parasta oli henkilökunnan aito, sydämellinen ystävällisyys. Majoituksemme aikana kaikki sujui, mikään ei ollut rikki tai puolitiessään, kaikki puhdasta. Runsas aamiainen oli loistava. Locanda-ravintola tien toisella puolella mainio. Palaamme varmasti, jos vielä tulemme Kreetalle!

2025-10-04 • via Nuitee
B
Brian • partner
8
Pros:

Quite and relaxing.

2025-09-20 • via Nuitee
J
Jens
10
Pros:

Perfekte Unterkunft, super Personal, immer aufmerksam, freundlich und hilfsbereit. Die Anlage und auch das Zimmer sind sehr gepflegt, Sauberkeit wird groß geschrieben. Wir konnten uns wunderbar erholen

2025-09-07 • via Nuitee
L
LUCAS
6
Our stay at Caramel had both highlights and points
Pros:

The check-in experience, handled by Iwanda, was excellent — warm, professional, and efficient. The property itself is very beautiful, with good food and a Kids Club offering plenty of engaging activities for children.

However, we noticed a significant presence of ants in the room, which detracted from the overall comfort. More importantly, the hotel’s unwillingness to extend the check-out time — fixed at 11:00 AM — for guests with flights later in the day was disappointing. The only alternative offered was a 30-minute shower slot before departure.

As frequent guests of luxury hotels around the world, we have never encountered such a rigid approach, especially in a property of this category. If this is indeed the hotel’s intended policy, it is an important factor for travelers to consider when choosing their stay.

2025-08-10 • via Nuitee
M
Marvin • family
10
Pros:

10/10 Hotel. Selbst in der Hauptsaison hat sich das Hotel angefühlt als ob man in der Nebensaison da ist.

Das Essen hat Sterne Niveau, absolut top

2025-08-04 • via Nuitee
J
Jennifer • family
6
Pros:

We were there to relax during a wedding we were attending. Never antipated the place to be overrun by children. we could not even get in the pool.

2025-06-27 • via Nuitee
E
Ernie • partner
10
Pros:

This is a beautiful Crete hotel. Old world ferl and charm . Very nice people. Cant go wrong

2025-06-23 • via Nuitee
T
Tatiana
10
Pros:

The exquisit stay

2024-11-03 • via Nuitee
H
Henrik • family
10
Pros:

We stayed in the garden apartment with our son. Everything was great. We especially enjoyed the great food, the service and the care for children at this accommodation. The kids club was really something which offered a lot for little ones (ours is 3) and we always felt comfortable around the facilities. We felt that the massage was a bit expensive for what it was.

2024-10-08 • via Nuitee
L
Luis
10
Pros:

Amazing service

2024-08-05 • via Nuitee
S
Sigrid
10
Pros:

Alt var perfekt

2024-05-07 • via Nuitee
M
Monica
10
Beautiful hotel
Pros:

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing.

The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip.

I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

2024-04-21 • via Nuitee
M
Monica
10
Beautiful hotel
Pros:

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing.

The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip.

If food is not included in your rate I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

2024-04-20 • via Nuitee
P
Patrick • family
10
Pros:

Superbe hôtel de 70 suites seulement, toutes récentes et superbes. Accueil personnalisé exceptionnel. Excellente animation musicale jazz le soir. Seuls le bar manque vraiment de chaleur et de tapas apéro, le dîner est vraiment trop cher pour un buffet, et un employé de piscine a vraiment été inconvenant.

2024-01-11 • via Nuitee
R
RISE • partner
10
Pros:

Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.

2023-11-06 • via Nuitee
M
Marcel • family
10
Pros:

Excellent service and staff so nice! Super kids friendly but also good for adults and couples.

2023-11-04 • via Nuitee
M
Mauricio • partner
10
Pros:

Great property and staff, access by car could be better indicated from the road.

2023-09-23 • via Nuitee
N
Nikunj
10
Pros:

Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon

Aside from family facilities the restaurant served very good food, the pool and beach was great as well

The service on the beach could do with a little improvement in terms of people serving

2023-08-28 • via Nuitee
M
Maria • partner
10
Pros:

This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.

2023-06-14 • via Nuitee