Marine Hotel Ballycastle

When booked hotel I booked a double room and thought would be staying in the main hotel but was told we be staying in the coves which it didn't mention in the booking at all. We had few drinks in lobby and had to walk out side to get to the cove rooms.man on reception wasn't very nice didn't say welcome to hotel or even smile.

No bathrobe and slippers as advertised.
The king bed was 2 beds pushed together and my back is sore.
There was sand on the floor (definitely not swept) and we to wipe our feet before getting into bed.I called ‘0’ but no-one ever answered.

It would have been helpful to have better signage in the car park to provide clearer information for residents and non-residents.

On arrival one member of staff was not very welcoming. He didn't even say hello. We were early but just wanted to see about leaving our car in the carpark. He just grunted at us. But we had a lovely fella at check-in.

Leider war es überall viel zu warm und die Fenster ließen sich nur minimal ankippen.

We recently stayed at the Marine Hotel in Ballycastle as a family group – myself, my wife, my two elderly parents, my brother, and my nephew – hoping for a relaxing night away. While the hotel itself is in a beautiful location with fantastic views, unfortunately our overall experience was extremely disappointing.

Not one of us got a proper night’s sleep. Our rooms faced the road, and there was noise throughout the night from traffic. Cars with very loud exhausts were passing by until around 4am, and at one point two tractors were racing past, driven by young lads, creating an unbelievable level of disturbance. The noise inside the rooms was constant and intrusive, making it impossible to rest.

We fully understand that the hotel is not directly responsible for traffic outside. However, what is unacceptable is that when we raised this issue the following morning, we were told this has been an ongoing problem. Another guest was making the exact same complaint at the same time, which clearly shows this is not an isolated incident.

We were informed that the manager, Paula, would contact us that afternoon to discuss the situation and allow us to explain just how poor the experience had been. Unfortunately, no such follow-up ever happened. This lack of communication and accountability only added to our frustration.

In summary, while the hotel itself has potential due to its location and views, the noise levels in road-facing rooms and the poor handling of our complaint made this a very negative experience. A good night’s sleep is a basic expectation, and the complete lack of follow-up from management was extremely disappointing.

We would not return based on this experience

Very long waiting time for dinner food

Nothing at all

Nothing

We arrived at 3pm to be told our room wasn’t ready and we would be contacted when we could check in. We came back again at 4 and it still wasn’t ready. We had dinner reservations at 5 so we eventually got in at 420. Young staff member at reception was lovely and very apologetic but frustrating not being able to check in when we are due too. Check in areas is chaotic.