La Casa Del Piano Hotel Boutique by Xarm Hotels

Check-in was fast, the reception staff spook OK English. Breakfast was OK, but not excellent. Shower head was broken. Reported but not fixed. Stayed for 4 nights. Good value for the price.

This is an amazing place! Breakfast is terrific. The room was quiet, large, and well done and the staff is more than helpful. They literally have 3 rooftop terrace and it’s located on the edge of the historic district walkways to give you. Perfect escape from any crowds. An oasis truly

This was an excellent choice.
The hotel is very simple but nice and classy.
Excellent location, I will love to go back to it and have the chance to enjoy the pool and other facilities. Very good stay.

We arrived at the hotel and the staff informed us that do to a pluming issue we would noty be able to stay there. No other possible room to stay in. We were only offered another room in a partner hotel called Casa del faro. The condition of the hotel was not good. It was deteriorated and the decoration looked old. The pool area needs a lot of work. The room had a bad smell and we were not given another option as to where to stay. The staff was helpful and tried to be as useful as they could, but it was definitely not satisfactory.

Hôtel très propre et très bien placé.

Estaba bien ubicado..
La habitación era amplia y limpia

Loved the proximity to everything.

And the fact it was quiet at night no cars or no discos next door.

Pros:
Excellent location a quick walk to the core of restaurants and bars in Centro Historico
Friendly and helpful staff. Front desk fluent in English.
Room/bathroom/shower look modern and clean
Hot water shower with good pressure
Comfortable bed
A/C works great
Generous supply of shampoo and shower gel provided
Nice selection of meals offered for free breakfast
Hotel entrance is securely guarded by front desk 24 hours

Cons:
Noise from other guests slamming their doors frequently during the night
Hot tub wasn't operational
I didn't see the on-site 24 hour pizza place (?)

Friendly staff, nice facility and location.

Great location and the rooftop is terrific to read or cool down.

We had stayed several times in the sister property. Pros: the personnel is very attentive, and always keen to help. Cons: location, is on a pedestrian street just at the side of a busy intersection, getting taxis can be challenging as they cannot get just in front of the property; it can be quite noisy. I would suggest to provide separate towels for the pool.

Amazing location, super friendly staff, excellent breakfast. Loved this boutique hotel!

Reception service was good. The breakfast was good and chef was very nice. The hotel is much smaller than others that will come up on search but the level of professionalism and warmth of staff is more of a homey feeling. The bathrooms are tiny and congested but the overall hotel gas a fabulous personality.

Very nice small but cosy hotel

The power went out twice, I realize that these things occur but for a hotel charging $65/night one would assume they could budget for a backup generator like the shoe store directly in front selling Chinese réplicas of sports shoes. It was so prolonged and frequent that they moved me to another hotel. Pool was under contruction... I just don't know where to begin but I think I've done pretty well.

It was really good, the staff is amazing and the hotel is located in the middle of history center of Santa Marta..!

this place was over my budget but the atmosphere and the location was perfect. walking distance to every little restaurant. Highly recommended for santa marta guests.

Cozy hotel. As described. Good thing is the AC in the room. Breakfast was good.
Pool on the roof with nice view.

This hotel calls itself "boutique." It should be "boo-tique." The rooms are not very clean. The piano (I guess where they got their name) is completely a disaster. We needed to extend an extra night, and boy did they charge us for that. Almost double what we paid for the initial reservation per night. Breakfast staff was good and the dining area is very nice even though cramped. Not much selection on food, but then dieting has always been my thing. Rooftop pool was nice. Location was actually good, on a pedestrian mall. Rooms and hotel don't actually match. A bit deceptive. They are really sitting on a gold mine if they'd just make some changes and improvements.

Hotel was OK for s short stay.