W Bogota

I had a great expriences with staffs there since they were always willing to help their guests as much as possible.
Especially I thank Camilo and Oscar who were almost my famiy to take care of me during the stay. I will definitely come back to W Bogota again!

We went for business and had an excellent stay. Everything was up to the expectations. All personnel very friendly and helpful. The breakfast had a savory buffet of local and international dishes, fresh fruits and juices. The room was very spacious, modern and comfortable. Across the street there are very nice restaurants (within walking distance) and felt very safe all the time. Would happily stay again!

The hotel is very beautiful! The staff were very kind all the time! The room was really nice, we stayed at the Suite Junior (906), the only thing we found strange is the bathroom was too small and it was inside the bedroom, normally the restrooms are in a separate place in hotels.
We really enjoyed watching the World cup in the big screen in the lounge, the drinks were delicious. A special thanks to Tati, Carolina, a gentleman from Cartagena, thanks to Alex, to the front desk staff. Everyone was top notch!

Having traveled around the world I have had variable experiences with luxury hotels.

The W Bogota rates amongst the best of the best.

The staff was extremely hospitable and respected every request.

If you are going to Bogota, the W Hotel is the place to stay if you want luxury, safety, and 1st class service.

We recently stayed at this hotel to celebrate a special occasion, and the experience was exceptional from beginning to end.
What truly stood out was the outstanding service and genuine attention to detail. The Whatever/Whenever team made us feel special throughout our stay, anticipating our needs and ensuring everything was perfect.
The room we were given was amazing, and the team surprised us with several thoughtful touches: a handwritten card, delicious chocolates, and a personalized birthday message that made the celebration even more memorable.
A special thank you to Carol Suárez and Viviana Martínez for their care and professionalism, and to Leidy for her warm and attentive service during our dinner.
It is rare to find a team so committed to creating memorable experiences. We look forward to returning.

La atención del personal es impecable, se preocupan realmente por hacerte la estadía mucho mas confortable. La atención es personalizada y hacen que la experiencia supere por mucho mis propias expectativas. Mi estadía cumplió más de lo que prometía. Recomendadísimo el spa.

Excellent customer service, delicious breakfasts and great location.
The hotel is very modern, with comfortable rooms.
Highly recommended.

It’s a great hotel with all the amenities that you may need. Cool design, very comfortable rooms, spacious areas, the pool was such a nice treat at the end of the day touring the city. Staff was so professional and prepared to help with any request that we may have. They gave us great recommendations on things to do and restaurants to check out in the area. It’s not in a central area in Bogota, but around it there’s the Usaquen neighborhood where the streets come to life with vendors, jewelers, handcrafts and amazing curated restaurants and bars. Special thanks to Fabian as he was dedicated to helping us I and making us feel welcome and at home. amazing. Gracias!

I will never stay at the W Bogota again. For a luxury brand, this property fails across the board.
To start, the service is sub-par at best. I explicitly confirmed an early check-in for 12:00 PM noon a full week in advance. Despite this, when I arrived at 2:00 PM—two hours after my requested time—my room still wasn't ready, and I was forced to wait. When I finally got in, I noticed the hotel felt noticeably dirty and poorly maintained. To make matters worse, the staff showed zero care for basic hospitality; the doorman never once opened the door for us or offered any assistance with our luggage.
I also suffered from altitude sickness during the trip. When I asked the staff for coca tea—a standard, basic remedy available everywhere in the city—they flatly told me they couldn't accommodate the request.
The property is also in a less than ideal location. There are so many significantly better hotels in Bogota situated in better areas for a fraction of what this place charges. Save your money and your sanity—stay somewhere else.

Very kind birthday surprise on room, gracias!

The room and gym

Amazing stay at the W. Everyone was so friendly and kind. Especially Carolina in the Jairo restaurant, Tatiana in the Beer, Oscar and Lidia at check in. The breakfast was unreal! Delicious, fresh food - a can’t miss. Loved the art work around the hotel. Hope to return in the future!

My husband and I stayed for two nights at W Bogotá. As we were arriving late, we arranged an airport transfer via the hotel chat for 38 USD, which was a more reliable choice for a journey at night.

On arrival, we were warmly greeted. Check-in was slow, although the staff made an effort to engage with us. They were, however, unable to confirm my spa appointment scheduled for 6am the following morning, as it seemed different parts of the hotel operated on separate systems.

Our Titanium status resulted in an upgrade to a corner suite, although in reality it felt more like a corner room. While pleasant, it showed signs of wear and wasn’t particularly functional. The toilet, in particular, was extremely small and awkward to use.

Overall, it felt like one of those W Hotels that is style over substance.

The following morning, I got up early for my spa appointment, only to discover I had been incorrectly booked with the hairdresser. I had to return an hour and a half later once the therapist became available. On a positive note, the treatment itself was excellent, and I left feeling refreshed and well looked after.

We then spent a leisurely morning at breakfast. Service was slow on both days, and our à la carte orders were forgotten each time. That said, once they arrived, the food was very good, particularly the poached eggs with avocado and the arepa with chicken and local sauce. The buffet offered a good selection of fresh bread, local dishes, Western options, as well as fresh fruit and juices.

The hotel is located around 45 minutes from the city centre, meaning Ubers are generally required to reach restaurants and museums. The area felt reasonably safe, comparable to other parts of Bogotá.

If we return to Bogotá, we would likely try JW Marriott Bogotá instead.