Sonesta Hotel Pereira

Hotels
•
GHL Hoteles
9.1 (2146 reviews)
Kilómetro 7 vía Pereira-Cartago , Pereira , CO

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent and attentive service/staff
Great pools, jacuzzis and social areas (climatized pool)
Comfortable, spacious rooms and good infrastructure
Good location and mountain/view balconies
Cleanliness noted often
High-quality restaurant experiences for many guests
Cons:
Value for money concerns — price perceived as high
Inconsistent food quality / one poor restaurant (Octavo) and occasional buffet delays
Bathroom maintenance issues: clogged sinks, poorly constructed bathrooms, water spreading
Some cleanliness/maintenance spots (pool edges, balcony, occasional upkeep)
Kids' pool too cold in some reports

Categories

Cleanliness
8.6
Generally praised (several reviews say 'limpio' and specifically 'la limpieza'), but there are isolated maintenance/cleanliness issues: pool edges reported dirty, clogged sinks and wet floors in some bathrooms.
Service
10
Consistently excellent: many reviews highlight 'excelente atención', staff very professional, helpful and attentive (including special assistance with breakfast and room turnover).
Location
9.7
Frequently noted as a strong point (good location, balcony views of the mountains). Multiple reviews explicitly praise the location and surrounding areas.
Room Quality
8.9
Rooms are described as comfortable, spacious and well-decorated by several guests; however some reviews mention poorly constructed bathrooms or maintenance needs in bathrooms/balconies.
Amenities
9.5
Pools, jacuzzis and social areas are repeatedly praised (climatized pool, excellent pool and spa facilities), though a few notes about kids' pool being too cold and occasional maintenance needs.
Value for Money
7.8
Noted as a weakness by multiple guests: several comments say price is high or does not correspond to level, 'excesivo precio', and complaints about consumption costs.
Food and Beverage
8.5
Mixed but overall positive: some guests rave about the restaurant and celebratory meals ('comida deliciosa', 'restaurante nos encantó'), while others report poor food quality in a particular restaurant, breakfast shortcomings and occasional long waits for buffet items.
Overall Experience
9.8
Overall sentiment is very positive—many 'excelente', 'todo excelente', 'home away from home' comments—despite some specific issues with food, maintenance and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:54

Property Description

Luxurious Accommodations
Indulge in comfort with cable TV, minibar, and air-conditioned rooms featuring modern amenities at Sonesta Hotel Pereira. Each room also includes an iPod dock for your entertainment.

Recreational Activities
Unwind at the outdoor swimming pool, tennis court, or fitness centre. Explore the water park or seek assistance from the tour desk for nearby attractions. The hotel offers a range of activities to make your stay memorable.

Convenient Location
Located near key attractions like Expofuturo Convention Center and Pereira's Olympic Village, Sonesta Hotel Pereira provides easy access to the city's landmarks. With free WiFi and parking, your stay is both convenient and enjoyable.

Book now for an unforgettable experience at Sonesta Hotel Pereira!

Important information:

In case of no show according Colombian law "Ley 300 de 1.996. Artículo 65", property will able to charge the 20% of reservation total price, or keep deposit in any case

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Please note reservations of more than 5 people are considered as Group Reservation; different policies may apply. The property will contact with further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Aug 24, 2026 until Sat, Oct 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEI

Location

Guest Reviews

9.1
Based on 2146 reviews
Cleanliness: 8.6
Service: 10
Location: 9.7
Room Quality: 8.9
Amenities: 9.5
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 9.8
O
Oscar javier • solo_traveller • co
7
2026-10-31 • via Nuitee
L
Luis Felipe • family_with_children • co
8
Buena
Pros:

Instalaciones

Cons:

Desayuno no es muy variado.
Llegamos con niña cargada dormida . Nos tocó a nosotros mismos cargar equipaje y subir solos a la habitación

2026-10-29 • via Nuitee
L
Luz Piedad • couple • co
10
Comfort y disfrute
Pros:

Sus instalaciones y la vista, la amabilidad y servicio de su equipo de trabajo .

2026-10-26 • via Nuitee
D
Dominique • couple • co
10
2026-10-24 • via Nuitee
J
Jeimy Lorena • solo_traveller • co
10
2026-10-22 • via Nuitee
E
Erson • couple • co
9
Excelente estadía, comodidad y ubicación inmejorable
Pros:

Excelente opción de alojamiento. Las habitaciones son amplias, muy tranquilas y cuentan con camas realmente cómodas, lo que garantiza un descanso perfecto. La atención de todo el personal fue impecable y el desayuno delicioso y variado. Además, contar con servicio de parqueadero y estar tan cerca de Pereira y Cartago lo hace un hotel muy conveniente y bien ubicado. !!!Totalmente recomendado..!!

Cons:

Nada que señalar, la experiencia fue excelente de principio a fin.

2026-10-20 • via Nuitee
D
Diana Mayeli • couple • co
3
Mala
Pros:

Ubicación y aseo

Cons:

No tenía la piscina habilitada y no nos informaron con antelación, nos tocó cargar las maletas por escaleras ya que no habían botones al Ingreso, por unos
Minutos de retraso nos cancelaron la reserva del spa, el restaurante del primer piso no tenía carta fisica y el QR no se conectaba

2026-10-19 • via Nuitee
N
Nury • extended_group • co
5
Corta, efectiva para la realización de las reuniones porque los espacios son muy cortos.
Cons:

A pesar del precio por solo había habitación con 2 camas dobles no contaba con cafetera, un servicio indispensable ya que estábamos el eje cafetero. Comente con mis compañeros y en otras habitaciones se contaba con cafetera.
Ademas, entiendo los temas del sismo pero en el baño se via bastante deterioro de las paredes.

2026-10-19 • via Nuitee
A
Andres • family_with_children • co
8
2026-10-13 • via Nuitee
J
JANETTE • solo_traveller • co
9
Entre todos salimos!!!
Pros:

La amabilidad de todo el personal y a pesar de la adversidad el hotel en muy buenas condiciones

2026-10-13 • via Nuitee
A
Andres • family_with_children • co
8
2026-10-13 • via Nuitee
O
orlando • couple • co
8
2026-10-12 • via Nuitee
D
Doralba • family_with_children • co
10
2026-10-12 • via Nuitee
J
Jessi • solo_traveller • co
10
2026-10-08 • via Nuitee
H
Hugo Armando • solo_traveller • co
7
Cons:

Al momento de la reserva nunca avisaron que la piscina no estaba disponible

2026-10-08 • via Nuitee
M
Monica • couple • gb
9
2026-10-07 • via Nuitee
G
Gonzalez • solo_traveller • gb
10
2026-10-07 • via Nuitee
K
katerine • family_with_children • co
1
2026-10-07 • via Nuitee
L
Ladi • family_with_children • co
5
REGULAR
Pros:

LA UBICACION, EL SERVIICO

Cons:

NO HABIA PISCINA, NO AVISARON NO HABIA CAFETERA EN LAS HABITACIONES

2026-10-07 • via Nuitee
C
carlecbe • family_with_children • co
10
Pros:

PISCINA DELICIOSA, DESAYUNO RICO Y MUCHA VARIEDAD

2026-09-18 • via Nuitee