Hotel Sonesta Pereira

Hotels
Sonesta Hotel
9.2 (135 reviews)
Km 7 Vía Cerritos, Pereira, Risaralda, 660009 , Pereira , CO

Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Garden
Luggage storage
Concierge service
Picnic area
See all facilities

Review Highlights

Pros:
Great amenities
Wonderful service
Excellent food options
Cons:
Negative service experience
Room allocation issues

Categories

Cleanliness
9.23
Generally positive remarks about cleanliness, with no significant complaints.
Service
8.2
Dissatisfaction with service due to rude receptionist, but balanced by positive sentiments in other reviews.
Location
9.44
Enjoyable location with beautiful views; positive sentiments regarding ambiance.
Room Quality
9.19
Positive mentions about comfortable beds and room service.
Amenities
9.72
Great amenities including pools, spa, and restaurant.
Value for Money
9.18
General satisfaction with the value for the quality provided.
Food and Beverage
9.43
Positive feedback regarding the quality of food and breakfast.
Overall Experience
9.2
Overall very positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:42

Property Description

Escape to the luxurious Hotel Sonesta Pereira, where relaxation and comfort meet in the heart of Pereira.

Unwind at the Spa: Indulge in rejuvenating treatments including therapeutic massages and facials, ensuring a tranquil escape from daily stress.

Amenities for Recreation: Dive into our refreshing outdoor pool, enjoy a match on our tennis court, or work out at our state-of-the-art 24-hour fitness center—all designed for your active lifestyle.

Culinary Delights: Savor exquisite local and international dishes at our two on-site restaurants, or opt for the convenience of 24-hour room service. Don’t forget to enjoy complimentary breakfast daily!

Don’t miss your chance to experience the exquisite comforts of Hotel Sonesta Pereira—book your stay now!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 9 AM to 9 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEI

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

9.2
Based on 135 reviews
Cleanliness: 9.23
Service: 8.2
Location: 9.44
Room Quality: 9.19
Amenities: 9.72
Value for Money: 9.18
Food and Beverage: 9.43
Overall Experience: 9.2
A
Andres family
10
Pros:

My family and I stayed for a long weekend. The staff were friendly, helpful, and extremely polite.
We will be coming back.

2025-10-11 via Nuitee
J
Juan family
4
Pros:

Me he hospedado en varias oportunidades en este hotel, pero esta última quede completamente decepcionado, por el precio que se paga muy mal hotel. 1) personal descortés, en el bar de la piscina todo el tiempo el personal están hablando entre ellos y en recocha, no están pendientes del cliente, toca ir hasta el bar para solicitar algo, porque nunca están pendientes, cobros erróneos, por una margarita con patrón me cobraron 126 mil pesos, un robo. 2) limpieza terrible, piscina con bordes verdes del moho, parece que nunca los limpian, sillas para bronceo y mesas de la zona de piscina negras del mugre y con telarañas, al parecer nunca las lavan. 3) Buffet con poca variedad de comida, nada de sazón, e increíble que en un hotel Colombiano no se encuentre comida Colombiana. 4) precios son elevados para las condiciones del hotel y la atención, una botella de agua 4 dólares? Una margarita con Patrón 40 dólares? Ni en New York. Que decepción, lástima porque tiene buenas instalaciones pero están en un descuido terrible y más con el pésimo servicio que prestan.

2025-10-08 via Nuitee
N
nICOLE
10
Pros:

The only thing is that in the morning, they should put coffee on the table like the food. I had to wait all the time to have coffee.

2025-10-02 via Nuitee
J
Jeimy
10
Pros:

Very good

2025-09-19 via Nuitee
R
Rafael A
10
Pros:

El hotel es excelente para familias, convenciones y estadías en general.

2025-09-18 via Nuitee
V
Victoria
10
Really nice stay in Periera
Pros:

We loved the pool and the food at the poolside bar and the revolving restaurant. Breakfast buffet had wonderful fruit, omelettes, and juices. The bonus was a beautiful nature walking trail around the property.

2025-09-07 via Nuitee
J
Jessica family_with_children
10
Pros:

This is one of my favorite hotels to stay in while being in pereira. It is such a beautiful property, the staff is great and very friendly . Can’t wait to be back .

2025-08-26 via Nuitee
M
MANUEL family
10
Pros:

Amazing, nothing less expected from Sonesta and GHL. Room service and food was really good!!!

2025-08-26 via Nuitee
E
Edwin family_with_children
10
Pros:

Great day really enjoyed the premises. Wonderful service. I will definitely recommend well. Come back again soon.

2025-08-21 via Nuitee
J
Jorge
6
Pros:

They didn’t give me the room I paid for. The receptionist was very arrogant, rude and disrespectful
She had the nerve to tell me that I would have saved my self the hassle if I had booked directly with the hotel.
I’m very dissatisfied, and this is not my first time at this hotel.
Terrible management!!!

2025-08-15 via Nuitee
J
Jose Manuel partner
10
Pros:

The Octavo Restaurant, very good view and food!

2025-08-11 via Nuitee
V
Vanessa family
10
Pros:

Beautiful property with an amazing breakfast and comfortable beds. Pristine condition. Friendly staff and great pools and spa.

2025-08-06 via Nuitee
S
Sandra partner
10
Pros:

Excellent! I will return

2025-08-05 via Nuitee
J
Jeremy partner
10
Pros:

The hotel treats us so well every time we stay at Sonesta Pereira!

2025-08-01 via Nuitee
D
Dora family
10
Pros:

I love the gardens ,the mountains view and the pools.

2025-07-18 via Nuitee
R
Rodrigo family_with_children
10
Pros:

Always good! Best option overall in Pereira

2025-07-12 via Nuitee
Y
yennys family
10
Pros:

Very clean ,nice staff

2025-07-09 via Nuitee
J
Juan
10
Pros:

Excelent staff, very clean, amazing breakfast

2025-06-29 via Nuitee
T
Tomas partner
6
Pros:

Nice property, but a little old the decoration inside the rooms. The breakfast was a little too overcrowded, but the waiters were nice, polite and help with the needs.

2025-06-24 via Nuitee
J
Juan
10
Pros:

.

2025-06-03 via Nuitee