Wild Ginger Hotel

Hotels
6.2 (511 reviews)
100 PUUEO ST , Hilo , us
info@wildgingerhotel.com

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Shared lounge/TV area
Public Bath
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Helpful staff
Some comfortable areas
Cute lobby
Cons:
Lack of cleanliness
No hot water
Poor room quality

Categories

Cleanliness
4.66
Many complaints about dirtiness and maintenance issues, indicating poor cleanliness standards.
Service
8.13
Some guests noted helpful staff, although there were issues with availability.
Location
6.67
While the location had pros, safety concerns and general upkeep negatively impacted perception.
Room Quality
5.62
Multiple reviews mentioned poor room conditions, including hot water issues and noise.
Amenities
5.65
Numerous mentions of missing amenities like hot water and broken facilities.
Value for Money
6.61
Guests expressed disappointment with the value provided for the price charged.
Food and Beverage
6.66
Mixed reviews about food offerings; some enjoyment but also mention of poor breakfast.
Overall Experience
5.63
Overall dissatisfaction expressed; numerous major issues greatly affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:54

Property Description

Charming Oasis in Hilo

Nestled in the heart of Hilo, Wild Ginger Hotel offers a serene escape with a lush garden and complimentary WiFi and parking. Indulge in the convenience of room service and unwind in the comfort of our family rooms.

Proximity to Local Attractions

Explore the rich history of Hilo with The Pacific Tsunami Museum and Lyman Museum & Mission House just steps away. Don't forget to visit the breathtaking Rainbow Falls and the prestigious University of Hawaii, Hilo, all within a short distance from the hotel.

Convenient Location

With Hilo International Airport a mere 5 km away, Wild Ginger Hotel is the perfect base for your Hawaiian adventures. Book now and experience the charm of Hilo at our welcoming hotel.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Wild Ginger Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ITO

Location

Guest Reviews

6.2
Based on 511 reviews
Cleanliness: 4.66
Service: 8.13
Location: 6.67
Room Quality: 5.62
Amenities: 5.65
Value for Money: 6.61
Food and Beverage: 6.66
Overall Experience: 5.63
• solo_traveller • us
8
It was satisfying
Pros:

Good

Cons:

If the hotel didn't Burn down. My belongings were burned and had to run with my life. I'm hoping I can get compensation for this

2025-10-23 • via Nuitee
J
Jessica • family_with_children • us
5
I loved the place, those vegan musubis were amazing. Just the water issues killed the vibe.
Pros:

Loved the native plants and vintage look.

Cons:

That there was no hot or even warm water and on the 2nd day there was no water. We also had to tighten the fan light because it was getting loose and the light wouldn’t turn on.

2025-10-12 • via Nuitee
S
Shauna • couple • us
2
(Disappointed Status) Wild Ginger Hotel, Big Island Hawaii
Pros:

The bed was somewhat comfortable and had a soft blanket on top of the bed.

Cons:

I came here for my birthday and I am very disappointed. For the price this should have been a very nice and well kept place. It was night time when we arrived I asked a head of time for a great view. Upon arrival there was very little to no parking. We couldn't get into our room with the key that was provided; I was told to use the side of a credit card and turn the key lock to open the door due to the keys not working. The room appears nice looking, but the room is very tiny, the size of a small child's room. There is NO hot water that comes from any faucets in the room. Outside the room Rotted flooring with floor mats covering them up, holes in the flooring with mats covering them up. Roofing looks bad. The fire extinguishers are barrowed and expired and not up to code, out dated. There is no hot water for showers or from a faucet in the bathroom. If you want hot water then you have to use a public shower house. When I went to the front desk to ask about these issues no one was available to resolve issues. Office was closed from 11pm-7am; there was a phone number to get a hold of someone it rang in the office where NO one is on duty. I was looking around and found a piece of paper typed out. (I will take pic.)

2025-10-12 • via Nuitee
E
Eric • partner
8
Pros:

The walls are pretty thin so I'm glad there was no television.

2025-10-09 • via Nuitee
M
Matthew
10
Pros:

Great accommodations. Staff was extremely helpful.

2025-10-09 • via Nuitee
D
Dotsie • family
4
Pros:

Parking area is broken, room is very dirty, old flooring is unsafe. Shower is dirty, no hot water. Extremely loud road sounds, brled an pillows are terrible. This was called a premium room!

2025-10-09 • via Nuitee
D
Dan
6
Pros:

It seemed safe the bed was not great no AC older place breafast was poor
Would not stay there again.

2025-10-07 • via Nuitee
F
Fetuoleaniva
8
Pros:

Yes

2025-10-03 • via Nuitee
• couple • us
10
None
Pros:

Its a good place ❤️

Cons:

None

2025-09-29 • via Nuitee
M
Mark • family
2
Pros:

Location was fine the place should be condemned. No hot water no a/c old mattresses rotted wood no TV building code violations, two numerous to mention not worth the money do not stay there

2025-09-25 • via Nuitee
M
matthew
2
False advertising
Pros:

Never checked in. Unsafe and dirty with dog coming into our room

2025-09-21 • via Nuitee
J
Jiyang • partner
4
Pros:

There are enough parking spot for the hotel which is one of the good things, but the area around the hotel doesn’t look safe at all. The room conditions are not the same as shown in photos. In addition, there are windows but no curtains for them. If you really love nature, you can probably take this since the crickets were singing all night and they were really loud.

2025-09-19 • via Nuitee
N
NATALIIA • family
2
Pros:

The worst hotel. I absolutely do not recommend that to anyone

2025-09-18 • via Nuitee
S
Shazara • friends
2
Pros:

Unsafe and dirty everything broken and dirty

2025-09-16 • via Nuitee
D
Danae • friends
6
Pros:

The beds are so bad. They feel like they are as old as the building. You can literally feel each spring poking out. Worst mattress I have ever tried to sleep on. There was no hot water in the shower even let it run hot only for 30 minutes then decided not to waste any more water and had an ice cold shower at 11 pm.

2025-09-14 • via Nuitee
C
Chantal
10
Pros:

Great poperty

2025-09-12 • via Nuitee
S
Sara • solo_traveller • us
9
Pros:

The place feels very homey, the receptionist was lovely and they have a super cute lobby.

Cons:

No ac in the rooms, was a little run down

2025-09-11 • via Nuitee
Z
Zyshonne • solo_traveller • us
10
2025-09-08 • via Nuitee
J
Jose • family
8
Pros:

Felt like part of landscape that is Hawaii

2025-09-01 • via Nuitee
R
Ramiro Jose • family
2
Pros:

Window broken, no window in the bathroom, no hot water in the shower. Dirty. Charge of 25 $ for a 25x25 cm towel that they could not clean.

2025-08-31 • via Nuitee