Chattanooga Heritage Inn

Hotels
•
Best Western
7.4 (137 reviews)
7641 Lee Highway , Chattanooga , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated room quality

Categories

Cleanliness
6.29
Several reviews mentioned dirty carpets, bathrooms, and overall cleanliness issues.
Service
8.26
The staff were frequently described as friendly and helpful across multiple reviews.
Location
8.3
The hotel's convenient location and proximity to amenities were positively highlighted.
Room Quality
6.75
The room quality received mixed reviews; some guests enjoyed the layout while others mentioned it being outdated.
Amenities
7.78
Amenities such as the diner and comfortable beds were appreciated, though some commented on the need for updates.
Value for Money
7.74
Most guests found the price to be reasonable for the service provided, despite some concerns.
Food and Beverage
6.79
The diner was convenient but the food quality received mixed reviews; a few mentioned it was not great.
Overall Experience
7.26
Overall experiences were varied with highlights on staff and affordability but noted issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:29

Property Description

Convenient Location and Pet-Friendly Policy
With easy access to the interstate and just a short drive from downtown Chattanooga, the Best Western Heritage Inn welcomes your furry friends to enjoy a comfortable stay with you.

Comfortable Rooms with Essential Amenities
Each room is equipped with modern conveniences like a cable TV, microwave, and refrigerator, ensuring a relaxing and stress-free experience for every guest.

On-Site Dining Options and Services
Indulge in delicious meals at the City Cafe throughout the day or explore other culinary delights with convenient service options. Additionally, enjoy the convenience of vending machines and round-the-clock front desk assistance during your stay.

Ready to make unforgettable memories at the Best Western Heritage Inn in Chattanooga? Book now and secure your spot for a delightful getaway.

Important information:

Please note only dogs can be accommodated upon request. Rooms are subject to availability so please contact the property after booking.

Please note there is a nonrefundable pet fee of USD 15 plus tax per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 30, 2025 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 137 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.3
Room Quality: 6.75
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.26
C
Crenshaw • family_with_children • us
1
Motel unsanitary!!!!
Pros:

The only thing I liked was how close all the stores were from the motel.

Cons:

The motel staff not even once came by my room to replenish the towels or to clean up my room for the entire week stay. I had to keep going to the hotel staff to replenish the toilet paper & ask for extra towels everyday! Upon arrival I had noticed that the bathroom wasn't fully cleaned. I found a used wash cloth hanging from the shower rod in the bathroom and holes in the wall and doors. I have photos with time stamp proof. I didn't check into the motel until about 15 to 29 before midnight. I alerted the staff about the issues and seemed as if I wasn't taken seriously! Beware of this place!

2026-03-28 • via Nuitee
C
Carl • couple • us
9
Was a very good place to staff
Pros:

Friendly staff and location

2026-03-27 • via Nuitee
R
Rona Jean • couple • us
8
2026-03-26 • via Nuitee
A
Amanda • family_with_children • us
5
Not to clean smelt like weed mold on shower ceiling. Door falling off the hinge to the bathroom . Room had a weird smel
Pros:

Good food down stairs

Cons:

Not to clean lost power after using the microwave

2026-03-24 • via Nuitee
S
Savana • family_with_children • us
1
2026-03-23 • via Nuitee
E
Essary • family_with_children • us
1
2026-03-23 • via Nuitee
R
Richard • family_with_children • us
7
Pros:

Nice staff

Cons:

Dirty carpeting. Dirty cement outside everywhere.

2026-03-22 • via Nuitee
A
Avantee • solo_traveller • us
9
2026-03-19 • via Nuitee
A
Allison • couple • us
10
Great value
Pros:

Exactly as expected. Great value.

Cons:

The heat/ac unit needed cleaned

2026-03-19 • via Nuitee
E
Erica • family_with_children • us
10
Pros:

The staff was extremely nice. Very quite location.

2026-03-18 • via Nuitee
B
Becki • family_with_children • us
10
2026-03-09 • via Nuitee
A
Avantee • couple • us
8
2026-03-08 • via Nuitee
K
Katelyn • family_with_children • us
3
Pros:

Clean quiet good location but a lot of homeless people walkin askin for things tryna to make u feel sorry and I did very sad

Cons:

That they kept my money for deposit and put my mother out because of traffic but the traffic is there everyday wasn't even our traffic want my money back

2026-02-14 • via Nuitee
A
Ashley • family_with_children • us
3
Left a little to be desired
Pros:

Nice hotel next to my all time favorite restaurant, city cafe

Cons:

Beds were uncomfortable and it was so loud 2 nights in a row that we did not sleep maybe 2 hours. Lots of drunks yelling and blaring music for hours.

2026-02-13 • via Nuitee
A
Andrews • solo_traveller • us
10
GOOD STAFF
Pros:

24 HOUR FOOD

2026-02-13 • via Nuitee
W
Watkins • solo_traveller • us
8
Pros:

Location

Cons:

Next door had a barking dog for both nights

2026-02-12 • via Nuitee
L
Lorenzo • couple • us
10
2026-02-09 • via Nuitee
G
Guadalupe • extended_group • us
3
It was a very an awful hotel.
Pros:

Nothing about the room.

Cons:

The sheets were stained, the carpet it’s old and nasty duty. The pillows were horrible.

2026-01-20 • via Nuitee
N
Nicholas • family_with_children • us
9
Only stayed one night room was comfortable and provided what was needed for the one stsy
Pros:

Room was nice and clean

Cons:

The outlet on the lamp were little dirty but not too bad

2026-01-19 • via Nuitee
E
Elizabeth • extended_group • us
7
Pros:

Staff very nice/helpful.
Room could've been a bit cleaner. The sheets had nasty looking stains on them and so did one comforter. And the floors especially around edges of furniture didnt look vacuumed in a while. Otherwise very good!

2026-01-19 • via Nuitee