Chattanooga Heritage Inn

Hotels
•
Best Western
7.4 (191 reviews)
7641 Lee Highway , Chattanooga , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated room quality

Categories

Cleanliness
6.29
Several reviews mentioned dirty carpets, bathrooms, and overall cleanliness issues.
Service
8.26
The staff were frequently described as friendly and helpful across multiple reviews.
Location
8.3
The hotel's convenient location and proximity to amenities were positively highlighted.
Room Quality
6.75
The room quality received mixed reviews; some guests enjoyed the layout while others mentioned it being outdated.
Amenities
7.78
Amenities such as the diner and comfortable beds were appreciated, though some commented on the need for updates.
Value for Money
7.74
Most guests found the price to be reasonable for the service provided, despite some concerns.
Food and Beverage
6.79
The diner was convenient but the food quality received mixed reviews; a few mentioned it was not great.
Overall Experience
7.26
Overall experiences were varied with highlights on staff and affordability but noted issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:29

Property Description

Convenient Location and Pet-Friendly Policy
With easy access to the interstate and just a short drive from downtown Chattanooga, the Best Western Heritage Inn welcomes your furry friends to enjoy a comfortable stay with you.

Comfortable Rooms with Essential Amenities
Each room is equipped with modern conveniences like a cable TV, microwave, and refrigerator, ensuring a relaxing and stress-free experience for every guest.

On-Site Dining Options and Services
Indulge in delicious meals at the City Cafe throughout the day or explore other culinary delights with convenient service options. Additionally, enjoy the convenience of vending machines and round-the-clock front desk assistance during your stay.

Ready to make unforgettable memories at the Best Western Heritage Inn in Chattanooga? Book now and secure your spot for a delightful getaway.

Important information:

Please note only dogs can be accommodated upon request. Rooms are subject to availability so please contact the property after booking.

Please note there is a nonrefundable pet fee of USD 15 plus tax per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 191 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.3
Room Quality: 6.75
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.26
L
Laureen • couple • us
10
2026-06-27 • via Nuitee
E
Emily • solo_traveller • us
8
2026-06-26 • via Nuitee
J
Jones • couple • us
1
RUN
Pros:

Staff was nice thats its

Cons:

Everything but the staff. We stayed at this location 2 years ago for almost a month while buying our yacht. It was beautiful but since then something has happened because it was not the beautiful hotel it once was once you get past the lobby. It was filthy furniture falling apart leaks in bathroom, pool nasty, and unsavory characters roaming around all hours of the day and night. City Cafe was wonderful as always. We will never stay at hotel again. It was not worth the 90.00 per night maybe 49
00 or 59.00 per night.

2026-06-23 • via Nuitee
S
Sapp • couple • us
10
2026-06-22 • via Nuitee
J
Jennifer • couple • us
5
Okay for the value but not top of the line.
Pros:

Restaurant was good. Great Desserts! The bed was comfortable and the bathrooms were clean.

Cons:

Individuals just hanging out in the parking lot. I did not feel comfortable walking out to my car. There was no air-conditioning in their restaurant. We did not swim because the pool was green.

2026-06-22 • via Nuitee
K
Kevin Gagnon • solo_traveller • us
10
2026-06-21 • via Nuitee
S
Shaurya • couple • us
8
Excellent
Pros:

Location, good owners, neat rooms, next to a great cafe where you get discounts

Cons:

Nothing

2026-06-21 • via Nuitee
J
Jaqudra • couple • us
4
2026-06-20 • via Nuitee
J
John • couple • us
10
Very nice and safe Nebior hood
Pros:

Let me sleep

Cons:

Clogged toilet

2026-06-20 • via Nuitee
H
Haleigh • couple • us
1
DO BOT STAY HERE!!
Pros:

This property is gross. It’s is not kept up or maintained well.

Cons:

The sheets were never changed - there was hair and stained throughout the sheet’s and under the covers. The carpet is aloe not clean. When petit walk on it the bottom of your shoes become black.

2026-06-19 • via Nuitee
E
Elaine • solo_traveller • us
8
Convenient for our stay
Pros:

A bit old but clean, nice staff and convenient location for our activities.

Cons:

Didn’t feel the pool was well taken care of

2026-06-16 • via Nuitee
C
Carl • couple • us
9
Pleasant, friendly and close to everything we needed
Pros:

Easy access

Cons:

N/a

2026-06-15 • via Nuitee
M
Minnie • family_with_children • us
8
the visit was ok
Pros:

the restaurant

Cons:

not changing the sheets every day

2026-06-11 • via Nuitee
J
James • solo_traveller • us
8
Pros:

The City Cafe.

2026-06-11 • via Nuitee
V
Victor • family_with_children • us
10
Amazing
Pros:

The host was amazing and the treat to our dog was amazing thanks so much.

Cons:

The location

2026-06-06 • via Nuitee
H
Hughes • extended_group • us
8
2026-06-03 • via Nuitee
C
Colleen • solo_traveller • ca
8
2026-06-02 • via Nuitee
T
Thornton • family_with_children • us
8
2026-06-01 • via Nuitee
H
Holland • couple • us
9
Pros:

Awesome little cafe diner ! The staff was so friendly.

Cons:

Hard to get out of the parking lot but that isn’t anyone’s fault I suppose, just something to keep in mind.

2026-05-31 • via Nuitee
Y
Yazmeen • family_with_children • us
5
2026-05-28 • via Nuitee