Hotel Polski Pod Białym Orłem

Hotels
9.1 (5398 reviews)
ul. Pijarska 17 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Friendly staff
Cons:
Soundproofing issues
Tired appearance of rooms
Limited amenities

Categories

Cleanliness
7.69
The hotel feels old and worn out. Many corners and surfaces were visibly damaged, giving a tired impression.
Service
9.16
The staff was friendly but not very proactive in terms of recommendations.
Location
10
Excellent location right in the center, perfect for exploring the old town.
Room Quality
8.7
Rooms were comfortable but had narrow beds and soundproofing issues.
Amenities
9.15
Basic amenities available, such as an iron and toiletries.
Value for Money
8.68
Not necessarily reflective of a 5-star hotel, but decent for the area.
Food and Beverage
9.64
Breakfast was tasty and offered good quality, though with little variation.
Overall Experience
9.79
A mix of positives but notable drawbacks that impact the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:23

Property Description

Luxurious Accommodation
Indulge in the elegance of the 5-star Hotel Polski, offering spacious rooms and luxury suites adorned with warm colors and modern amenities like free WiFi, satellite TV, and minibars.

Fine Dining Experience
Savor authentic Polish dishes at the hotel's restaurant, Pijarska 17, and enjoy impeccable service from the friendly staff available 24/7 to cater to your needs and assist with tour arrangements.

Prime Location
Conveniently situated opposite St. Florian’s Gate and a short walk from the Main Market Square, Hotel Polski Pod Białym Orłem provides easy access to top attractions like the Wawel Royal Castle, ensuring a memorable stay in Krakow.

Book now to experience luxury and convenience at Hotel Polski!

Important information:

If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People no matter the age stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 5398 reviews
Cleanliness: 7.69
Service: 9.16
Location: 10
Room Quality: 8.7
Amenities: 9.15
Value for Money: 8.68
Food and Beverage: 9.64
Overall Experience: 9.79
O
orli • family_with_children • il
10
The staff recommendation made all the fun
Pros:

The staff recommendation made all the fun

2026-06-13 • via Nuitee
V
Vidmantas • couple • lt
9
Pros:

Great location, old, impressive building, well decorated.

Cons:

Breakfast was rather modest

2026-06-13 • via Nuitee
A
Anna • solo_traveller • dk
9
2026-06-13 • via Nuitee
S
Smbat • solo_traveller • am
9
Pros:

Overall very satisfied.

Cons:

On the glass in the bathroom there was dried booger stain.

2026-06-12 • via Nuitee
D
Dario • extended_group • es
8
Pros:

Ubicación

Cons:

Poco lujo para un 5 estrellas

2026-06-12 • via Nuitee
J
Jose Antonio • couple • ar
10
Excelente ubicación y confort para visitar Cracovia
Pros:

La ubicación es de lo mejor en Cracovia para hacer turismo. La habitación, impecable. El desayuno no lo tomamos; nos pareció muy caro.

Cons:

No encuentro nada que pudiera mejorar (salvo el precio del desayuno)

2026-06-11 • via Nuitee
B
Bente Gro • extended_group • no
10
2026-06-11 • via Nuitee
M
moshe marian • extended_group • il
9
טובה מאוד
Pros:

בינוני

Cons:

לא תמיד היה מבחר . היו ימים טובים וימים פחות טובי מבחינת מגוון המוצרים

2026-06-10 • via Nuitee
E
ewa • family_with_children • fr
10
HOTEL DE CHARME TRS BON EMPLACEMENT POUR VISITER LA VILLE
Pros:

EMPLACEMENT IDEAL POUR VISITER LA VILLE

2026-06-10 • via Nuitee
K
Kevin • solo_traveller • gb
10
The most comfortable and pleasant stay .
Pros:

It’s a tradition hotel with in the walls of this great city,central for everything.The
staff were really pleased and we had a great welcome. Breakfast was amazing with everything you could want .

2026-06-10 • via Nuitee
I
Irina • solo_traveller • il
10
Pros:

Великолепный отель, куда хочется вернуться. Превосходные завтраки, очень доброжелательный персонал, расположение отеля в самом сердце города.

2026-06-09 • via Nuitee
X
Xander • couple • nl
10
Fantastische locatie in historisch pand
Pros:

Fantastische locatie. Gelegen aan rand van de oude stad en overgang park waardoor ook relatief rustig.

2026-06-09 • via Nuitee
M
Michael • family_with_children • no
6
Beliggenheten var super, hotellet trenger en oppussing av rom og noen som kan frokost!
Pros:

Beliggenheten

Cons:

Gamle litt slitte rom, men rent
Frokosten var langt under standard, gammelt brød

2026-06-09 • via Nuitee
G
Graham • solo_traveller • ch
10
The most enjoyable stay I've ever had in a hotel
Pros:

This was probably the most enjoyable stay I've ever had in a hotel. The hotel itself is a historic building, beautifully furnished in a way that reflects its heritage while keeping a light, fresh, modern touch. It is located directly in the old town, next to the city walls, gate tower, and barbican.

The rooms were very clean, with high-quality furnishings, and despite the central location, they were very quiet. The breakfast was fantastic — such a large selection of fine food that I didn't manage to try everything, even after staying for three nights.

But I have to say that the best thing about the hotel was the staff. From the reception team to the porters, management, restaurant and breakfast staff, bar staff, and cleaners, everyone was friendly, welcoming, and helpful. This makes such a big difference. I especially appreciated the insider tips from the receptionist, who kindly took the time to help me discover the city's traditions and culinary specialities, recommending places to visit and local dishes to try.

It's rare to find such a blend of professional discretion and warm hospitality, particularly in a hotel of this calibre in such a busy tourist destination. Thank you so much for the enjoyable stay!

Cons:

Quite honestly, nothing comes to mind that I didn't like. Somehow, the hotel staff managed to tick all the boxes for a perfect stay.

2026-06-09 • via Nuitee
B
Boris • couple • il
9
Pros:

Все было отлично. Номер тесноватый.Не было халатов. Тумбочки возле кроватей неудобные. Прекрасный завтрак .Очень чисто и удобно. Персонал супер.

2026-06-09 • via Nuitee
A
Anthony • solo_traveller • gb
10
Clean , friendly and superbly located
Pros:

Superb location very helpful and friendly staff would definitely visit again

Cons:

N/A

2026-06-08 • via Nuitee
I
Iryna • family_with_children • ua
9
Wonderful hotel with a good location
Pros:

The hotel is located in the old city. Thank you to the managers at the reception, very polite, friendly. All our questions and requests were resolved quickly and on time. Breakfast is very good!

Cons:

no

2026-06-08 • via Nuitee
A
Agneta • family_with_children • se
8
Jättefint hotell med fantastiskt läge
Pros:

Fint hotell med fantastiskt läge, trevlig personal, god frukost

Cons:

Frukosten börjar serveras ganska sent tycker jag, kl.7.00 och jag saknade hårbalsam i duschen

2026-06-07 • via Nuitee
J
Jdkdkjshbs • solo_traveller • pl
9
Bardzo dobry
Pros:

Tak.

Cons:

Nie można było obejrzeć wiadomości w TV. Był tylko tvp1 i tvp2

2026-06-07 • via Nuitee
V
Vanessa • couple • es
8
Lovely central hotel, excellent breakfast.
Pros:

Very central, in the old town.

Cons:

Booked a double room and expected a room like the photos: regal with a window but as we were on the top floor the room has roof windows. Wasn’t the room I expected so was disappointed.

2026-06-06 • via Nuitee