Homewood Suites by Hilton Chicago Downtown - Magnificent Mile

Hotels
Homewood Suites by Hilton
8.4 (1246 reviews)
152 East Huron Street , Chicago , us

Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.9
Multiple guests reported issues with room cleanliness and bedbugs.
Service
9.9
Staff were praised for being friendly and helpful, especially Lynette.
Location
9.9
Guests highlighted the perfect location, close to many activities.
Room Quality
7.9
Some guests reported inadequate room amenities; the room was cold and not heated.
Amenities
7.9
Reported issues with elevators and insufficient breakfast service.
Value for Money
8.9
Pricing concerns noted due to parking fees and daily hold on credit cards.
Food and Beverage
6.9
Breakfast was criticized for being repetitive and poorly managed.
Overall Experience
8.9
Overall decent experience with significant issues that affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:15

Property Description

Prime Location near Michigan Avenue
Situated steps away from Michigan Avenue, our hotel in the heart of Chicago offers self-catering suites, ideal for exploring the vibrant shopping and dining scene.

Luxurious Suites with Stunning Views
Indulge in our spacious suites equipped with full kitchens, 2-burner stove tops, and even select suites with breathtaking views of Lake Michigan and the Chicago skyline. Enjoy the extra space with a sizable living area and 2 bathrooms.

Convenience and Comfort
Benefit from complimentary WiFi, a 24-hour front desk, and reception services during your stay. With Millennium Park, Navy Pier, and Lake Michigan beach access nearby, your Chicago adventure awaits.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile.

Important information:

The following services are not available:
- Pool
- Fitness center
- Breakfast
- Onsite Parking

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 69 per day.

Location

Guest Reviews

8.4
Based on 1246 reviews
Cleanliness: 6.9
Service: 9.9
Location: 9.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 6.9
Overall Experience: 8.9
J
Jskellig extended_group us
7
Pros:

Good location

Cons:

I paid for city view on booking but didn't get city view at the hotel

2026-03-21 via Nuitee
M
Mario couple mx
7
REGULAR
Pros:

Ubicacion ....muy buena
limpieza pasillos y areas comines , mala
Desayuno...MALISIMO No cortresponde a lo ofrecido en pagina

Cons:

desayuno MALO

2026-03-20 via Nuitee
M
MATMAX extended_group si
7
Pros:

Odlična lokacija, prijazno osebje.

Cons:

Zajtrk bi bil lahko bolj raznolik.

2026-03-18 via Nuitee
R
Realz family_with_children us
10
Pros:

The veiw was remarkable!!

2026-03-18 via Nuitee
B
BiMovie family_with_children il
10
A wonderful place, you can live here.
Pros:

A wonderful hotel with excellent staff, a great location, and delicious breakfasts. The room is very comfortable. Separate bedroom, beautiful city view and feels just like home. Room has everything you need.

Cons:

Nothing

2026-03-18 via Nuitee
E
Erin Doner extended_group us
10
St Pattys day get away
Pros:

The room was amazing! Large, comfortable and filled with everything we could possibly need during our stay.

Cons:

The first day we were unable to have breakfast because the hotel ran out of everything by 8 am. Breakfast goes from 6 to 10 am.

2026-03-17 via Nuitee
D
Dylan couple us
10
2026-03-16 via Nuitee
A
Ashley Marie couple us
8
2026-03-14 via Nuitee
T
Tiffany couple us
10
Pros:

I loved everything 😍

Cons:

There wasn't anything not to like, everything was awesome, no complaints.

2026-03-12 via Nuitee
R
Reginald couple us
10
2026-03-11 via Nuitee
L
Luis Alvarado Ramirez couple cr
8
Pros:

La ubicacion esta muy buena

Cons:

Good afternoon, it's been over 72 hours and I still haven't received the $600 deposit. I really consider your company's actions unprofessional and dishonest. I feel completely scammed by you and I don't think I'll ever stay at any of your hotels again.

2026-03-08 via Nuitee
J
jeffwW1925KF Couples
10
Noce personal interaction
Pros:

Lynette the greeter was awesome. She sensed my stress from health issue and took the time to be positive with me. I really appreciated that.

2026-03-05 via Tripadvisor
9
905dauh Friends getaway
10
Best hotel in downtown
Pros:

lynette has been super kind and welcoming during our stay. the food during breakfast was delicious. the views from our room was beautiful. definitely recommend.

2026-03-04 via Tripadvisor
A
A2500QDbrianz Friends getaway
10
Next time you come to Chicago you should consider booking and staying here.
Pros:

I love this hotel. Everything is great from the room to the view from the hotel. The seevices was great also. From 6-10am they have free breakfast the food was delicious. A front desks personal named Lynette was very helpful and super kind to us. Overall great hospitality and I recommend this hotel.

2026-03-04 via Tripadvisor
S
somdrag Family
10
Lynette is outstanding
Pros:

OK, Lynette does a great job. I look forward to seeing her every time I come me and my husband come to Northwestern Hospital. She’s been taking care of us and we ever so grateful she is outstanding and she needs a raise.

2026-03-04 via Tripadvisor
A
Anywhere_on_the_road Couples Harrisburg, Pennsylvania
4
Expected more. Elevator situation was plain bad
Pros:

My wife and I recently spent the weekend at the Homewood Suites - Mag mile. The stay is best presented in bullet points.

The Good:
-Location cannot be beat. Close to all of the Michigan Ave greatest hits. Red line and 66 bus very close.
-Staff were all friendly. Front desk recognized my status at check in. Breakfast staff were friendly.
-The views and spaciousness of the room were fantastic.
-The price was great.

The Bad:
-There were elevator issues all weekend. Folks were lined up in the lobby and mezzanine level, continually. Often times, an elevator would stop at your floor and it was full. This could happen a few times with each attempt to board. It was brutal. There were no apologies. No signage indicating as such. At a minimum, providing ground floor access to get to the mezzanine via the locked stairwell could have helped (at least at breakfast time). It was handled absolutely horribly. Perhaps, one of my worst Hilton property experiences. I rarely do a 'poor' review. But, this warrants it.
-My room (3315) was rather tired. There were iron burns on the living room table/cushion and there were exposed drywall holes and seemingly burn marks where something had previously been affixed to the bedroom wall. Both were indicative of someone in charge just not caring enough. That said, the room was clean.

2026-03-02 via Tripadvisor
R
Rebecc family_with_children us
5
The waiting!
Pros:

The location was great.

Cons:

The elevator was horrible. Waited up to 30 min just to leave. Every time we used the elevator....we waited and waited.

2026-03-01 via Nuitee
Z
Z2152AFanneb Friends getaway
8
Review
Pros:

Front desk had a line with only one person working and they could have used more staff. One of the elevators was down which led to a super long wait. Breakfast was sub-optimal but we did go toward the very end due to the elevator delay. Lynette, the greeter was phenomenal!! I would go back just to see her!

2026-02-28 via Tripadvisor
C
Curiosity25217091824 Friends getaway Madison, Wisconsin
8
Great location, overall ok experience.
Pros:

Great location. Breakfast is ok, nothing special. Elevators were very slow.
Best part-Lynette! She is the hotel’s lovely greeter.

2026-02-28 via Tripadvisor
C
CJHunt01 Family
10
Great stay and location
Pros:

Lynette was extremely helpful and had great recommendations. I would definitely come back to the hotel and the city.

2026-02-28 via Tripadvisor