Homewood Suites by Hilton Chicago Downtown - Magnificent Mile

Hotels
•
Homewood Suites by Hilton
8.4 (1423 reviews)
152 East Huron Street , Chicago , US
+1 312-585-9333

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.9
Multiple guests reported issues with room cleanliness and bedbugs.
Service
9.9
Staff were praised for being friendly and helpful, especially Lynette.
Location
9.9
Guests highlighted the perfect location, close to many activities.
Room Quality
7.9
Some guests reported inadequate room amenities; the room was cold and not heated.
Amenities
7.9
Reported issues with elevators and insufficient breakfast service.
Value for Money
8.9
Pricing concerns noted due to parking fees and daily hold on credit cards.
Food and Beverage
6.9
Breakfast was criticized for being repetitive and poorly managed.
Overall Experience
8.9
Overall decent experience with significant issues that affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:15

Property Description

Prime Location near Michigan Avenue
Situated steps away from Michigan Avenue, our hotel in the heart of Chicago offers self-catering suites, ideal for exploring the vibrant shopping and dining scene.

Luxurious Suites with Stunning Views
Indulge in our spacious suites equipped with full kitchens, 2-burner stove tops, and even select suites with breathtaking views of Lake Michigan and the Chicago skyline. Enjoy the extra space with a sizable living area and 2 bathrooms.

Convenience and Comfort
Benefit from complimentary WiFi, a 24-hour front desk, and reception services during your stay. With Millennium Park, Navy Pier, and Lake Michigan beach access nearby, your Chicago adventure awaits.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile.

Important information:

The following services are not available:
- Pool
- Fitness center
- Breakfast
- Onsite Parking

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 1423 reviews
Cleanliness: 6.9
Service: 9.9
Location: 9.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 6.9
Overall Experience: 8.9
V
valentina • family_with_children • it
7
Pros:

La posizione. Centralissima

Cons:

La pulizia. La moquette a terra e la poca attenzione nella pulizia quotidiana

2026-10-24 • via Nuitee
T
Tiffany • couple • us
10
MY STAY WAS AMAZING , I WILL DEFINITELY COME BACK TO THIS HOTEL.
Pros:

I LOIVED THE LOCATION AND SERVICE RECEIVED DURING MY STAY.

Cons:

THERE WAS NOTHING NOT TO LIKE EVERYTHING WAS AWESOME!

2026-10-23 • via Nuitee
E
Earl • couple • us
9
Pros:

Everything was accessible and in-order.

Cons:

Nothing to complain about.

2026-10-21 • via Nuitee
A
Assiane • family_with_children • gb
6
Great location, fair value for money
Pros:

Location

Cons:

Value for money

2026-10-21 • via Nuitee
L
Luis • family_with_children • gt
1
Not worth it!!
Pros:

NOTHING!

Cons:

Dirty! The sofa bed was in bad shape. When you lay in the sofa bed, you could feel the bed mattress springs; no cushion IMPOSIBLE TO SLEEP THERE. Not worth the money I paid. Also NO SECURITY there where homeless sleeping inside the lobby and even one went into the elevator and nobody did anything. I saw the homeless in the hotel 3 days in a row.

2026-10-19 • via Nuitee
S
stefano • extended_group • it
9
Consiglio la struttura perché merita per un soggiorno di più giorni.
Pros:

La posizione vicina al centro e l’ampiezza delle camere

Cons:

Il rumore del radiatore e purtroppo nel periodo che abbiamo soggiornato non era disponibile la piscina

2026-10-18 • via Nuitee
S
Salena • couple • us
8
Great location and price, friendly staff
Pros:

considering the location the cost was phenomenal. you are right there on Miracle Mile. there is a Thai food place one block away that I'm telling you is the best food ever, I knew it would be good when I saw that it was right next to the thai embassy! it's an underground hole in the wall but there's my little hint.

as far as the hotel goes the staff were very very friendly and helpful! the room had a reasonable view and was quite roomy. breakfast was quite nice and there was coffee and a good supply of snacks 24/7

Cons:

I was told that it was an older property and when I came in they said that they were working on some things. so if you want a glamorous up-to-date hotel this is not for you. it was definitely aged but clean. the couch really needed to be tossed it was not very comfortable anymore but I wasn't there to sit on the couch so I didn't care. the pool was not working when I came in and the fitness center is truly lacking. but again I don't go to hotels for things like that.

the bigger issue is that if you're there in person the staff will accommodate you and take amazing care of you. but if you try to call, whether from the room or from your own home, good luck. twice I ended up having to call corporate just to be able to get through to somebody at the actual hotel. I'm guessing it's because they were taking excellent care of the people standing right in front of them but that was the only issue. I did try twice to call from the room and got no answer so ended up just going downstairs

2026-10-15 • via Nuitee
K
Kirti • couple • in
5
2026-10-15 • via Nuitee
O
Olga • couple • us
1
Disappointed
Pros:

Location was great

Cons:

The room was not clean, and the sofa bed was unacceptable.

2026-10-12 • via Nuitee
V
VINCENT • solo_traveller • ca
7
2026-10-10 • via Nuitee
J
Joanna • couple • gt
8
Pros:

The location and the staff were really nice
The room was comfortable and big

Cons:

The bathroom extractor filter had a lot dusty (no clean in a long time)
The window had a nice view but very dirty

2026-10-09 • via Nuitee
N
NICOLE • family_with_children • us
8
Pros:

3105 however the TVs did not work. I called twice but still did not come up to fix connection.

2026-09-19 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-09-18 • via Nuitee
M
Maria • family_with_children • it
7
Tutto sommato si sta bene
Pros:

Posizione centrale … praticamente sulla Magnificent mile e vicino le fermate di bus per raggiungere diversi punti … colazione varia e abbondante sia nel dolce che nel salato

Cons:

La pulizia viene effettuata tutti giorni con cambi di asciugamani quindi nulla da dire purtroppo però dal piano cottura ogni sera venivano fuori degli animaletti dovuti credo alla struttura fatta di legno dovrebbero prendere dei provvedimenti su questo

2026-09-15 • via Nuitee
J
Jennifer • solo_traveller • us
5
Great location, amenities lacking
Pros:

It was in a great location, parking and valet were easy and convenient.

Cons:

The interior looked run down and dated. There was no water available to purchase in the lobby for our entire stay. The walls were paper thin; we could hear everything happening in the rooms surrounding us and in the hallway. In our suite, the pull out bed was nothing but springs; it was so uncomfortable and unusable for sleep. There was no soap in the bathroom for handwashing. The bedroom smelled like urine. Its a good thing we did not spend much time in the room.

2026-09-14 • via Nuitee
A
Alvaro Jesus • couple • es
9
Ubicación fantastica y vistas desde la suite fantásticas
Pros:

La ubicación EXCELENTE, la habitación suite con vistas EXCELENTE.
Desayuno basico pero decente, normal, gym basico tb con vistas excelentes

Cons:

Excepto un manager de recepción que fue súper amable, atento y eficiente, el resto en recepción en general bastante antipáticos, les cuesta llegar al aprobado ( tuvimos un desencuentro porque pedimos que limpiaran la habitación a las 11 am y a las 1900 no estaba hecha

2026-09-14 • via Nuitee
S
Spoon Sr. • solo_traveller • us
6
Pros:

The rooms view. Loved it!!

Cons:

Hotel needs to be cleaned. Carpets are filthy thru out the hotel. Room furniture need cleaning as well.

2026-09-14 • via Nuitee
J
Juliette • family_with_children • de
10
2026-09-13 • via Nuitee
J
Judy • solo_traveller • gb
2
Pros:

I am very disappointed how my family and I have been treated during and after our holiday. We had a long flight to Chicago and during our check in I was told to pay 700 dollars for deposit. I told the staff that this is not correct as what was stated on booking.com was 100 dollars and needed WiFi to even speak to booking.com. All our requests were rejected and was asked to pay the deposit of 700 dollars, if not we cannot check it. The hotel had already been paid in full via booking.com and we had no choice to make that payment.

During check out on the 1st of September, I was told refund will be made into the account immediately. And as at today, 12th of September, I haven't received the refund.

This is very disappointing and annoying because we are in dept due to this amount and I keep sending messages to both booking.com and the hotel, but no one is responding.

I will never recommend any one to book this hotel or through booking.com because if a deposit is deducted from your account you need to call every lawyer you know to take legal actions before you receive the deposit back.

Poor practices like this should be discouraged and not entertained.

Cons:

Everything was appalling.

Breakfast was the same and tasted the same.

The elevator was dirty and long wait was annoying

2026-09-12 • via Nuitee
P
Paola • extended_group • cl
9
Pros:

The hotel is very well located. You have all the stores and Michigan Avenue close by so it is perfect to walk around and to enjoy a lot of Chicago main sports.

Cons:

The air conditioner wasn’t very good

2026-09-11 • via Nuitee