Homewood Suites by Hilton Chicago Downtown - Magnificent Mile

Hotels
Homewood Suites by Hilton
8.4 (1423 reviews)
152 East Huron Street , Chicago , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.9
Multiple guests reported issues with room cleanliness and bedbugs.
Service
9.9
Staff were praised for being friendly and helpful, especially Lynette.
Location
9.9
Guests highlighted the perfect location, close to many activities.
Room Quality
7.9
Some guests reported inadequate room amenities; the room was cold and not heated.
Amenities
7.9
Reported issues with elevators and insufficient breakfast service.
Value for Money
8.9
Pricing concerns noted due to parking fees and daily hold on credit cards.
Food and Beverage
6.9
Breakfast was criticized for being repetitive and poorly managed.
Overall Experience
8.9
Overall decent experience with significant issues that affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:15

Property Description

Prime Location near Michigan Avenue
Situated steps away from Michigan Avenue, our hotel in the heart of Chicago offers self-catering suites, ideal for exploring the vibrant shopping and dining scene.

Luxurious Suites with Stunning Views
Indulge in our spacious suites equipped with full kitchens, 2-burner stove tops, and even select suites with breathtaking views of Lake Michigan and the Chicago skyline. Enjoy the extra space with a sizable living area and 2 bathrooms.

Convenience and Comfort
Benefit from complimentary WiFi, a 24-hour front desk, and reception services during your stay. With Millennium Park, Navy Pier, and Lake Michigan beach access nearby, your Chicago adventure awaits.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile.

Important information:

The following services are not available:
- Pool
- Fitness center
- Breakfast
- Onsite Parking

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 1423 reviews
Cleanliness: 6.9
Service: 9.9
Location: 9.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 6.9
Overall Experience: 8.9
P
Pamela family_with_children ve
1
No lo recomiendo
Pros:

Absolutamente nada

Cons:

Sucio y adicional no tenían mi habitación

2026-09-05 via Nuitee
K
Kamila solo_traveller pl
9
2026-09-05 via Nuitee
M
Miguel couple us
3
Aire acondicionado muy mal
Pros:

El aire acondicionado estaba mal toda la estancia y hubo noches que pasamos calor

Cons:

Los equipos están muy viejos y por lo tanto ya no dan el servicio que deben de dar

2026-09-03 via Nuitee
W
William couple us
9
The staff was ok. No one was clear about when it get my deposit back and they refused to give me a receipt.
Pros:

The property was very clean and welcoming.

Cons:

My room has plenty of space and amenities.

2026-09-02 via Nuitee
N
Natalie couple gb
8
Good value for money, great location, clean and good for extended stay
Pros:

Housekeeping staff was great - she kept the room super clean and was super flexible with our timings too.
Location was phenomenal - right in the middle of Magnificent Mile with walking distance to shopping and the beach.
Room was spacious which was great because we had a longer stay.
Good value for money - certainly does the job.

Cons:

Hotel is aged and no-frills but does the job at the price point.
Elevator takes forever if you hit peak times during the morning when everyone is moving through breakfast, starting the day or checking out.

2026-09-02 via Nuitee
F
Fábio extended_group br
4
Funcionários grosseiros, atendimento pessimo, instalações velhas e sem conforto (colchão ruim, telefone da recepção não
Pros:

Da localização

Cons:

Atendimento, instalações, limpeza

2026-09-02 via Nuitee
W
William family_with_children us
7
Great location, most of staff were helpful, breakfast was Ok and saved us money.
Pros:

Convenient to walk to transportation we used (Big Bus and levated trains. View of city was good but windows were very dirty.

Cons:

Keys stopped working on 2nd day and needed to be replaced. This was a problem as this delayed others from cchecking in who had been waiting for a long time. The other issue is that we were unable to print our boarding pass and clerk couldn't figure out how to do that.

2026-08-31 via Nuitee
L
Lorenzo couple it
10
Fantastico
Pros:

Il punto vicino alla Michigan Avenue è perfetto, struttura in ottime condizioni, stanza bella grande, ottimo il materasso e la pulizia, sistemazione stanza ogni giorno, veramente ottimo tutto!!!

Cons:

Niente.

2026-08-31 via Nuitee
D
Dulce family_with_children ec
9
Chicago se robó nuestro corazón
Pros:

Ubicación ideal, todo cerca, la habitación es grande y cómoda

Cons:

Los ascensores son antiguos y se demoran demasiado tiempo sobretodo las mañanas para desayunar. Se puede variar un poco la comida de los desayunos

2026-08-30 via Nuitee
K
Katia extended_group it
9
Tutto molto positivo
Pros:

La colazione molto buona e la posizione ottima

Cons:

Gli ascensori 😉

2026-08-29 via Nuitee
G
Gil solo_traveller il
7
2026-08-29 via Nuitee
P
Pérola solo_traveller br
6
Pros:

A localização é excelente.
O quarto do hotel é bom, com janelas amplas, cama muito boa e banheiro bom.
As pessoas que trabalham no hotel são muito simpáticas e acolhedoras.

Cons:

Todo o quarto é acarpetado, assim como todas as instalações do hotel, o que causa uma impressão de descuido, de falta de higiene.
As cadeiras do lobby e da sala de café da manhã estão com o estofamento rasgado. Parece que tudo ali não tem recebido o devido cuidado.
O café da manhã é horrível, com pouquíssimas opções, servido em pratos de papel e com talheres de plástico.
Falta um olhar bem mais cuidadoso para todas as instalações.

2026-08-27 via Nuitee
M
Matthew extended_group bs
8
Very good. Lovely location, happy professional staff.
Pros:

Outside of the fact that the hotel is conveniently located in the heart of the city, the staff are the best thing about this property. At some point, they will have to do a proper renovation as the age of the building' interior and rooms are obvious but in the meantime, the professionalism and congeniality of the staff will keep people coming back.

Cons:

Whoever cleaned the room before we arrived left a dishwasher of dirty dishes.

2026-08-27 via Nuitee
R
Raquel solo_traveller br
7
Localização perfeita, mas precisa urgente de uma reforma profunda no mobiliário em geral
Pros:

O quarto é bem grande e confortável, bem completo

Cons:

Os ambientes têm carpete em tudo. No lobby e nos elevadores tem um carpete visivelmente sujo, dando um aspecto bem desagaradável; o café da manhã é ruim; o mobiliário do lobby e mezanino está todo puído, rasgado, bem feio mesmo!!

2026-08-27 via Nuitee
L
Laurent solo_traveller fr
8
Pros:

En arrivant on nous a attribué une chambre non nettoyé,on nous en a donné une autre, très bien.
Le personnel n est pas du tout agréable, mais vraiment pas...
La chambre etait magnifique, vue sur la ville et le lac.
Les 2 derniers jours pas de lait au petit dej, pas digne d un hôtel de ce style.
Autrement emplacement très bien situé.

Cons:

Le personnel désagréable

2026-08-26 via Nuitee
K
Kyleigh extended_group us
5
Roaches and no AC, but good location
Pros:

Good location

Cons:

Roaches and broken a/c in our room

2026-08-24 via Nuitee
C
Carson couple cn
10
2026-08-22 via Nuitee
O
Onders solo_traveller tr
7
Pros:

Location was great.

Cons:

Cleaning days were arbitrary and not at all every other day. We went three days without the room being cleaned at a point. Breakfast is quite limited. Be ready to wait at least for 15 minutes for the elevator in the morning.

2026-08-21 via Nuitee
M
Michelle solo_traveller uy
7
2026-08-20 via Nuitee
S
Sergey couple hk
10
2026-08-20 via Nuitee