Hyatt House Salt Lake City Downtown

Hotels
Hyatt House
9 (1052 reviews)
140 South 300 West , Salt Lake City , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean location
Friendly staff
Spacious rooms
Great location near attractions
Cons:
Uncomfortable mattresses
Inconsistent breakfast availability
Slow check-in process

Categories

Cleanliness
8.5
Generally clean, but improvements needed in room freshness.
Service
9.5
Friendly and helpful staff, but slow check-in process.
Location
9.5
Great location with easy access to attractions.
Room Quality
8.5
Rooms somewhat outdated, mattress quality noted as poor.
Amenities
8.5
Amenities available but some options lacking, such as the closed bar.
Value for Money
9.5
Competitive pricing for the quality offered.
Food and Beverage
8.5
Breakfast good but lacked variety and consistent supply.
Overall Experience
9.5
Overall positive experience with a potential for improvement in selected areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:54

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt House Salt Lake City Downtown. Each room is equipped with modern amenities including free WiFi, flat-screen TV, and a private bathroom. Upgrade to a room with a full kitchen for added convenience during your stay.

Dining and Recreation
Indulge in delicious meals and drinks at H Bar, perfect for a relaxing evening. Start your day right with a complimentary breakfast served daily. Take a dip in the outdoor pool or stay active at the fitness centre.

Prime Location
Conveniently located just 1 km from The Tabernacle, our hotel is within walking distance to Temple Square and a short drive to Trolley Square. With Salt Lake City International Airport only 7 km away, your travels are made easy. Book now for a memorable stay at Hyatt House Salt Lake City Downtown.

Important information:

Upon check-in photo identification and credit card is required.

All special requests are subject to availability upon check-in.

Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note a one-time pet fee $75 for stays 1-5 nights and $175 for 6+ nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 22 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1052 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
P
Pascale couple ch
7
Zimmer funktionell, aber laut, Frühstück nicht gut, insgesamt Preis Leistung moderat
Pros:

Saubere grosse Zimmer, Bad hatten wir eine begehbare Dusche gewählt und auch bekommen. Allerdings wie überall ohne Handbrause, nur Duschkopf an der Wand. Lage Downtown ok, aber sehr laute Strasse.Preis Leistung ok aber nicht überragend

Cons:

Lage an sehr lauter Hauptverkehrsstrasse, da ausgebucht zimmer nur in den unteren Etagen erhältlich, obwohl wir bereits um 10.00 Uhr vor Ort waren wurden wir nicht eingecheckt in eine bessere Lage des Zimmers. Bett sehr durchgelegen. Altmodisch eingerichtet. Laute Klimaanlage von aussen zu hören.
Frühstück auch für amerikanische Verhältnisse nicht wirklich gut.
Insgesamt Preis zu hoch für die Leistung.

2026-06-24 via Nuitee
S
Stephanie couple us
10
Pros:

The property was great!

2026-06-23 via Nuitee
C
Christopher couple us
1
2026-06-23 via Nuitee
K
Karen couple us
6
Pros:

Good location. Nice room with kitchenette. Good breakfast buffet.

Cons:

In the lobby the candy bars are placed at the eye level of a 3 year old. When my 2 three year olds saw the candy in reach and then wanted one I went to the desk to pay for it. Almost $5 per small candy bar?? Ridiculous! I spent a lot of money for the hotel room and didn’t appreciate the hotel trying to make money off of tired little travelers. Put the candy up higher or lower the prices.

2026-06-22 via Nuitee
K
Kathleen solo_traveller us
10
2026-06-22 via Nuitee
P
P2214TPkathrynd NONE
10
Great stay!
Pros:

Wonderful hotel, great and friendly staff available whenever i needed something. Great breakfast, room was super comfortable and great amenities.

2026-06-17 via Tripadvisor
P
Peter solo_traveller us
3
Pros:

Room was spacious and clean

Cons:

Toilet did not flush and hotel was unable to fix it. They didn't even have a plunger available after the maintenance crew left for the day. We had to use the bathroom in the lobby. We were on the third floor in an ADA room. We spoke with the manager and she awarded us Hyatt points for a free night's stay at any Hyatt in the future.

2026-06-17 via Nuitee
N
nicoleb460 Family
2
Ehhh… Understaffed and Unable to Help
Pros:

The hotel is nice and clean. The issue is with all of the additional fees that aren’t clear when booking. We were traveling with a dog and the pet fee says $75 online it was $100 when I checked in. The $25 parking isn’t communicated well. If I knew it was going to be that much I would have just stayed somewhere else. They’re much nicer more interesting places to stay at that price.

The front desk staff were unhelpful and came across as rude. They seemed unable to answer questions or make any decisions without first contacting a manager, who was not onsite.
The interaction typically went like this:
Guest: "There's a discrepancy with my reservation."
Agent: "I can't help with that. Let me check with the manager."
20 minutes later...
Agent: "The manager said no."
Guest: "Can you explain why?"
Agent: "No, that's just what I was told."
This created unnecessary delays and made it difficult to get simple questions answered. The front desk staff appeared to have little authority, and every request seemed to be denied by management without explanation. The hotel also seemed understaffed, and the front desk agent was clearly overwhelmed.
I expect a much higher level of customer service from a Hyatt property.

2026-06-14 via Tripadvisor
P
Paula couple us
10
Wonderful location and excellent facilities.
Pros:

Modern, cell, friendly attentive staff, comfortable rooms. 24/7 coffee, good breakfast.

Cons:

N/A

2026-06-10 via Nuitee
T
Tammy couple us
10
2026-06-10 via Nuitee
L
Laitinen solo_traveller no
9
2026-05-31 via Nuitee
D
daletL3503SY Family
4
Don’t believe everything you’re told
Pros:

I checked in with my family a day after they did, was told that my parking would be covered on the room by the desk , a week later I received a parking ticket for the parking in the garage.
They would not respond to emails on the matter and ignored my issue completely even to the general manager’s office.

2026-05-28 via Tripadvisor
P
Paul couple de
8
2026-05-28 via Nuitee
C
Christopher solo_traveller us
9
2026-05-23 via Nuitee
W
William solo_traveller us
9
2026-05-18 via Nuitee
N
Novy solo_traveller us
9
Great Price, Great Location
Pros:

The room was squeaky clean, and the King suite was well equipped with hotspots and everything you'd need to make a light supper. The location was very walkable to many sites downtown. I also liked that the breakfast choices were plentiful and healthy.

Cons:

To the hot tub needed a good painting on the bottom. I suspect he was clean, because everything else in the hotel was clean, but it was hard to tell because the paint was old and stained.

2026-05-16 via Nuitee
M
mizeron solo_traveller fr
7
2026-05-15 via Nuitee
S
Sandra solo_traveller nl
7
Goede lligging
Pros:

De locatie. Het hotel is centraal gelegen, makkelijk bereikbaar en een parkeergarage ernaast.

Cons:

Airco maakt veel lawaai en in de kamers in de buurt van de lift hoor je het piepje dat de lift er is.

2026-05-13 via Nuitee
K
kenneth solo_traveller us
9
2026-05-11 via Nuitee
A
Andrea family_with_children us
6
I would probably try another hotel next time I visit.
Pros:

close to convention center. nice breakfast.

Cons:

For a three star hotel I hated paying $375 a night and not getting housekeeping every night. $10
for a cup of Coldstone ice cream was steep pricing. I had a hole in the mattress in my bed.

2026-05-10 via Nuitee