Batam City Hotel

Hotels
7.4 (393 reviews)
Komp. Penuin Centre Blok OB No. 1 -7 , Nagoya , ID
+62 778 7418300

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good price and location
Comfortable bed
Cons:
Dirty rooms
Broken facilities
Service issues

Categories

Cleanliness
5.36
Multiple reviews highlighted dirty rooms and unclean bed sheets.
Service
8.33
Staff were described as friendly and helpful, though there were issues with room availability.
Location
8.87
Location was frequently praised for convenience and proximity to shops.
Room Quality
6.82
Issues with old beds and broken facilities were mentioned, affecting room comfort.
Amenities
6.35
Facilities were described as lacking, with various complaints about the bathroom and common areas.
Value for Money
8.31
Many reviews mentioned the reasonable pricing of the stay.
Food and Beverage
7.36
Breakfast described as acceptable; however, details were limited.
Overall Experience
7.83
A mix of satisfaction and issues highlighted, leading to an overall reasonable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:25

Property Description

Convenient Location:
Strategically situated in Batam, Batam City Hotel is just a short stroll from Batam City Square Mall, offering easy access to shopping and entertainment options.

Modern Amenities:
The air-conditioned rooms at Batam City Hotel are well-equipped with a flat-screen TV, seating area, and a desk. Guests can enjoy the convenience of an electric kettle, refrigerator, and minibar in their rooms, along with a private bathroom stocked with complimentary toiletries.

Exceptional Services:
With a 24-hour front desk, the attentive staff at Batam City Hotel goes above and beyond to cater to guests' needs, from arranging car rentals and airport transfers to providing laundry and ironing services. Additionally, the hotel offers a range of facilities including concierge service and meeting facilities.

Book your stay at Batam City Hotel now for a memorable and hassle-free experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

7.4
Based on 393 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.87
Room Quality: 6.82
Amenities: 6.35
Value for Money: 8.31
Food and Beverage: 7.36
Overall Experience: 7.83
I
Issac • couple • sg
7
All is Well.
Pros:

Friendly staffs from security to front desk.

Cons:

room 907.the toilet bowl between shower glass door is too close to each other.Imagine big size human wana seat on toilet bowl he/she definitely feel uncomfortable.There was no room service menu or QR Menu and staff claimed that there is.Staff failed to check prior guest arrival.2nd night i had room change to 505 and prior on making my booking i did request for double bed.Unfortunately no one bother to reply and Inwas only informed that there no availability of my request hence Inwas given twin bed.I am solo travel why would i need to have twin bed.Please ensure my room to have Double bed instead of twin bed.I be coming in 2-3 weeka time.

2026-09-19 • via Nuitee
P
Pang • couple • sg
6
Pros:

Breakfast so so but good location

Cons:

Room aircon not up to expectation no cold and also sometimes breakdown been there few times facing same problem

2026-09-16 • via Nuitee
S
Sai • family_with_children • sg
3
The swimming pool spoiled the whole holiday!
Pros:

It’s great that they have everything nearby

Cons:

The swimming pool is so filthy and we had to also pay for it! Which was full of algae!! And when we question the staff she just said ya it’s dirty sorry sorry sorry the kids had very bad rashes!!! Because of the unclean water!

2026-09-06 • via Nuitee
S
syndie • extended_group • sg
1
2026-09-01 • via Nuitee
Y
Yew Wan • family_with_children • my
9
2026-08-24 • via Nuitee
S
Siti Farah • family_with_children • my
8
Pros:

the rooms and the breakfast were good. The buffet meals were considered much cheaper than some other shops around Batam. The staff were helpful.

Cons:

None. acceptable for the price.

2026-08-16 • via Nuitee
R
Rosnan • family_with_children • my
8
2026-08-09 • via Nuitee
A
Alson • solo_traveller • sg
5
2026-07-19 • via Nuitee
T
Tan • couple • sg
9
Happy
Pros:

Clean

Cons:

Nil

2026-07-13 • via Nuitee
X
Xen Adam • solo_traveller • my
10
2026-07-12 • via Nuitee
D
Dave • extended_group • sg
6
2026-06-19 • via Nuitee
A
Anis Zul • solo_traveller • sg
10
A short stay at BCH, filled with wonderful memories.😍
Pros:

We had a very pleasant stay at Batam City Hotel.
The location was excellent and one of the highlights of our trip. It is conveniently located within walking distance of BCS Mall and Grand Batam Mall, making shopping and dining very accessible. It was also easy for us to visit our favourite spots, including Moni Cosmetic and the Lapisa Penuin outlet.
The beds and pillows were comfortable, allowing us to rest well after a day of exploring and shopping. The breakfast was decent and offered a good variety of options, which was more than sufficient for us to start the day.
What truly stood out was the hospitality of the staff. Everyone was friendly and welcoming throughout our stay. We were especially touched by the kindness of the receptionist, who graciously allowed us a slightly later checkout so that we could complete our Zuhur prayers. We did not even request it, yet he thoughtfully extended this gesture to us. Masya Allah, such kindness and consideration are rare and deeply appreciated. May Allah reward him abundantly for his thoughtfulness and generosity.
Overall, we enjoyed our stay and found the hotel to be great value for its location, comfort, and service. We will definitely return on our next trip to Batam.

Cons:

While the hotel facilities may not be the newest, everything was clean, comfortable and well-maintained, which more than made up for it. Nothing in particular. We thoroughly enjoyed our stay and would happily return. 😊

2026-06-11 • via Nuitee
N
Norfaesha • couple • my
10
2026-06-01 • via Nuitee
L
Lau • solo_traveller • sg
7
2026-05-31 • via Nuitee
Y
Yew Wan • family_with_children • my
8
2026-05-19 • via Nuitee
N
Norfaesha • couple • my
10
2026-05-17 • via Nuitee
T
Thanabalan • solo_traveller • sg
8
2026-05-13 • via Nuitee
P
Pang Keh siong • couple • sg
7
2026-05-12 • via Nuitee
T
Tan • extended_group • sg
9
Worth it, convenient, clean n friendly staff
Pros:

Nice n clean

Cons:

Nil

2026-05-05 • via Nuitee
M
MARUTHIAH • extended_group • sg
7
Cons:

Breakfast spread did not meet my ecpextation. Not much variety. Same no changes.

2026-05-04 • via Nuitee