St. Joseph Royal Regent

Alles sehr neu und modern.

This is my 7th or 8th stay at this hotel (and my parents stayed there several times more). It is practically a second home for us. The people are all familiar, and the core staff remains the same after so many years – this means something! So, why do we go back specifically there?

Rooms - This time we stayed at the newly opened St. Joseph tower. The rooms are so spacious, with attention to the smallest details. In the double room, you have a separate bathroom from the toilet for the greatest privacy comfort. The water pressure is spot on, the beds comfortable, the TV has everything you might need from one, and if anything goes wrong, you immediately get a technician to fix the issue for you (we had a problem with the towel heater that was fixed promptly). Every space is big, and there's room for anything you might imagine you'd need for a prolonged stay. The closets are lit, the lighting is soft, and the decor is tasteful.

Sleep quality - I'm a problematic sleeper, and this is the only hotel I get the perfect night sleep (as good as in my own home). You get an exceptional orthopedic mattress, and if it's too harsh for you, you can request an additional softer mattress that makes your sleep experience the best.

Cleanliness - Can't complain. The towels, bathrobes and bedsheets were changed frequently. The rooms were always spotless, and the general feeling was comfortable and homely. You could also see the cleaning staff working tirelessly throughout the day in the public areas as well.

Noise level - Inside the rooms, it was always quite, and we lived on a floor through which all three towels are connected, so there was quite a bit of traffic.

Amenities - 3 saunas, a pool, a gym, a yoga studio, a kids' playing area. All are functional and greatly appreciated. The Finnish sauna has been remodeled, and it's very pleasant. My only wish is for it to be hotter (it's been only 72° unfortunately). Everything else worked as expected and the pool attendants were efficient and welcoming.

Location - It's impossible to think of a better one. The hotel is close to everything you might need in Karlovy Vary, making it a comfortable place to move to and from.

Finally, the service, or as I call it - the people. The staff at the hotel are truly exceptional. As I mentioned, I've known most of them for years at this point, so it is like coming home. We were greeted by Iva at the reception. She was phenomenal, explained everything thoroughly and was just a generally gracious host. The spa team headed by Svetlana and Drs Irina and Tatiana are professional to their core. Every concern was addressed, and nothing was left untreated. A special thanks to Eva, Petra, Nadia, Jana, Jan, Georgy, and all the rest of the wonderful spa team for being so kind, welcoming and just overall professionally competent. The restaurant team were exceptional as well, working like a truly well oiled machine. Of course, we can't ignore Marcela, Georgina and the general manager Jan. They were (and are) so attentive to us, and always made sure to ask for our opinion, even when we were just passing through the corridor. Their policy is truly an open door one, and that means a lot for frequent guests, and for those who come for prolonged stays.

Overall, I would summarize the hotel and stay as luxury without pompousness. This is precisely what I am looking for in a vacation of this kind.

Great location in Karlovy Vary, quite but in the heart of the center few steps from the spa colonnade; excellent service, spacious room, very comfortable bed, cleaning service is perfect. very good choice of spa and wellness treatments, beautiful roof pool with relax beds at the balcony offering a splendid view over the city

Výborné umístění hotelu. Hezké moderní pokoje a koupelny. Příjemný personál, který se snaží vyjít vstříc. Možnost rezervace parkování rozhodla o výběru tohoto hotelu v době KVIFF.

It was my first stay, but I will definitely come back.
It's a nice and clean hotel with a great SPA. The personal is outstanding, every nurse and doctor is a real gem.
The food is really decent, almost didn't repeat during my 8 days stay. Choice of 3 ice-creams every evening!
The pool is on the rooftop. You can see the sky when you're swimming.
The very important thing: the bed is perfect. You can choose orthopedic pillow if you want.

Prepareness and agility of the staff is the main value of this enterprise.
Clean as well as bright interiors with decent facilities;
minimalistic or either artdeco furniture.
Nevertheless pleasant and indeed comfortable.

Takže: návštevu doporučujem.

Es passte alles, sehr schönes Hotel, hervorragend ausgestattetes Zimmer, tolle Zentrale aber ruhige Lsge. Personal freundlich und zuvorkommend. Sehr schöner Spa- Bereich.

Employees were helpful. Everywhere was clean. The spa area was enjoyable. We were pleased with the massage service. You can reach everywhere by walking. I would come again.

The hotel looks good and bright. The breakfast is very good. The spa and wellness gives it a big plus. The logistic route is not handy. First to go with one elevator and then to change to another to get in your room...... We were unlucky that during our stay the watersupply was cleaned. Gaves us 2 days not water in the morning, came after some hours. One of the receptionist didn't speak English at all......you would say in these modern times a must.

Terrible service, terrible food. Stingy prople conniving. I am not surebwhuch other place with meals prepaid..dares to provide such a poor quality. If u go for excursion and missing your paid off meal...they may replace tiyr food with 2 piecesbof bread and crackers. If you come 10 min later and left hungry.. without any water even. Mineral barhs made with crystals given in your room. Terrible...no water fountains. Save your money