Grand Beach Hotel Surfside West

Hotels
8.3 (461 reviews)
9418 Collins Avenue , Miami Beach , us

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Lack of cleanliness
Unexpected charges

Categories

Cleanliness
7.13
Several reviews mention lack of cleanliness and unmade beds.
Service
9.1
Generally positive mentions about staff being friendly and helpful.
Location
9.64
Positive feedback on the prime location and ease of access.
Room Quality
7.59
Mixed feedback; some nice rooms but issues with noise and incomplete services.
Amenities
8.12
Amenities mentioned were generally positive, but there were complaints about missing items.
Value for Money
7.58
Negative sentiment due to unexpected charges; overall deemed not great value.
Food and Beverage
8.63
Some positive mentions about food, but complaints about availability.
Overall Experience
8.6
Mixed experiences; some guests had great stays, others very disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:53

Property Description

Luxurious Beachfront Property

Rooftop Pool and Hot Tubs
Indulge in relaxation at the rooftop outdoor pool with 2 hot tubs offering stunning views of the city.

Oceanfront Pools and Full-Service Spa
Enjoy access to oceanfront outdoor pools and a luxurious spa at Grand Beach Hotel Surfside Oceanfront, located just across the property.

Fine Dining and Sky Bar
Experience exquisite French-inspired cuisine at The Restaurant and unwind with drinks at one of the 3 on-site bars, including a rooftop sky bar.

Book your stay now at Grand Beach Hotel Surfside West for a lavish beachfront experience in Miami Beach.

Important information:

The credit card used for deposit must be presented at time of check in and the ID of the credit card holder will be verified at the time of check in.

Please note Breakfast Included rates include breakfast for 2 adult guests only.

Please note that an amount of USD 100 per day will be held on your credit card for possible incidental charges. Please note that if booking with a debit card the bank associated with card may take time to release the hold on funds.

Please note the resort fee is payable at check out and includes:
- 2 beach chairs
- 1 beach umbrella
- 1 welcome drink
- Fitness centre access
- Internet access

Breakfast is offered across the street at the sister property, Grand Beach Hotel Surfside Oceanfront.

The property is 100% smoke-free throughout. A minimum fee of USD 300.00 will be assessed if smoking occurs. Designated outdoor smoking areas are available.

Please note that pets will incur an additional charge of 100 USD + taxes per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Location

Guest Reviews

8.3
Based on 461 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 8.63
Overall Experience: 8.6
L
Laurent family_with_children fr
4
Sportive
Pros:

Emplacement
Salle de sport

Cons:

La climatisation ne fonctionnait pas la catastrophe
La propreté ménage fait après harcèlement
À la piscine pour avoir un parasol compliqué Un sur deux casser
Idem pour ascenseur un sur deux autre toujours hors service
Plage non nettoyé

2026-08-25 via Nuitee
V
Vieira couple us
9
2026-08-24 via Nuitee
M
Mathias family_with_children fr
4
2026-08-24 via Nuitee
S
Stéphane family_with_children fr
10
Pros:

Cadre emplacement

2026-08-21 via Nuitee
U
Uriel couple il
8
2026-08-12 via Nuitee
M
miranda solo_traveller ar
3
lamentablemente me tuve q ir a otro hotel por la falta de mantenimiento del aire acondicionado del hote
Pros:

soy cliente hace años de grand beach y grand beach west

Cons:

no andaba el aire acondicionado me cambiaron de habitación y a la noche caía agua en la cama

2026-08-09 via Nuitee
J
Juan Leonel couple us
1
2026-08-08 via Nuitee
ספיר solo_traveller il
6
2026-08-07 via Nuitee
R
Rebecca family_with_children ch
6
Mitigé
Pros:

Bon emplacement

Cons:

Service médiocre, personnel désagréable

2026-08-07 via Nuitee
G
Gabriel couple us
10
2026-08-03 via Nuitee
D
diego family_with_children pe
5
buena ubicación pero no volveria
Pros:

la ubicación

Cons:

el tv no funcionaba correctamente, estaba dañada la pantalla, había una construcción en frente y nadie nos aviso eso, no había agua ni hielo, no siempre había alguien en el frontdesk.

2026-08-03 via Nuitee
J
Jhon couple co
10
2026-07-21 via Nuitee
D
Dorso family_with_children ar
10
2026-07-20 via Nuitee
P
Peter solo_traveller de
4
Pros:

Die lage

Cons:

Service schlecht
Klimaanlage defekt
kein Frühstücken

2026-07-16 via Nuitee
J
jonathan couple gb
5
Pros:

Great location

Cons:

No access to beach or pool when I arrived due to football. Upstairs pool dirty and not cleaned well.

2026-07-15 via Nuitee
M
miranda couple ar
5
Cons:

El personal del front desk es directamente desagradable y mal educado

2026-07-12 via Nuitee
F
Fernando extended_group br
6
2026-07-09 via Nuitee
T
TANIA couple br
8
Cons:

O Que não gostei é que o valor TOTAL da reserva foi cobrado e debitado no cartão de crédito pelo BOOKING.COM antes do prazo determinado.

2026-07-03 via Nuitee
E
Emmanuel couple ca
3
The property scammed all its visitors by selling out the property to FIFA
Pros:

Generally a clean hotel with prompt maintenace and 2 washrooms per room with a queen bed and futon

Cons:

We booked the hotel as we have had good experiences in the past with their great gyms, lobbies, balconies, beach access, classes. The property was sold out to FIFA related client and NONE of those amenaities were available. no gym, no balconies, no beach access, no classes, ... they were uspposed to deduct the resort fees from day one and never did. We are working on a refund currently with booking.com and the property. The staff was hit or miss. either they were dear in headlights useless or they were kind but still useless. They never charged less due to their selling out all the ervices.. this is fraudulent.

2026-07-02 via Nuitee
A
antónio solo_traveller pt
9
2026-06-29 via Nuitee