Grand Beach Hotel Surfside West

Nada

Our rooms had to get switched multiple times within the first couple of hours of checking in. The staff did not communicate with each other.

Personnel globalement très désagréable et peu compréhensif — surtout lorsqu’on voyage avec des enfants malades, ce qui est pourtant une situation où un minimum de flexibilité est attendu.

Aucune solution proposée pour accéder à une douche ou à un vestiaire avant un long vol. À la place, on nous suggère sans gêne de “prendre une nuit en plus”. On nous a même indiqué de changer un bébé de 4 mois autour de la piscine… une situation totalement inadaptée.

Le manque d’effort pour satisfaire les clients est frappant : impossible de prendre le petit déjeuner à l’extérieur sous prétexte qu’il y a du vent, sans aucune alternative proposée.

Seule note positive : Ethy au petit déjeuner, qui se démarque par sa gentillesse et son sourire — merci à elle.

Pour le reste, séjour très moyen, aggravé par des travaux en cours qui entraînent des réveils matinaux.

Nothing

Nada no me gusto.

Unfortunately, the cleanliness of the room was extremely poor. The floors were very dirty, and the bathrooms were not properly cleaned, which was quite disappointing.

The valet service also needs improvement. There was often only one staff member managing a high volume of cars, which resulted in long waiting times. At times, when the staff member stepped away or was assisting other guests, there was no clear way to know if someone was available or to request assistance, which made the experience inconvenient.

We also experienced an issue with package deliveries. Boxes that were confirmed as delivered (with proof of delivery) went missing, and the staff was not helpful in resolving the situation. There seems to be a lack of proper protocol for handling issues when deliveries go missing, and overall, a need for better control in these situations.

Falta de uma ducha higiênica
Valet parking muito caro

We had a very pleasant stay but you may find my feedback useful.
The second bathroom in the room had a flushing issue, which unfortunately made it unusable. I also experienced a problem with the door lock, as the deadbolt was not working properly. Although I requested assistance, it was not resolved during my stay, which made things a bit uncomfortable while traveling alone.

I also noticed that some of the public restrooms had flushing issues, either not working properly or continuing to run. Additionally, I found the pricing for food and drinks to be quite high, which made it a bit difficult to fully enjoy those offerings. There was also a discrepancy with my breakfast charge, and I was not provided with a receipt.

As a suggestion, it might be helpful to have a shower facility available near the pool area for guests who have already checked out but are still on the property before their departure.

Overall, I appreciate the experience and hope this feedback is helpful for future improvements.

No box, o chuveiro era mto forte e na porta, faltava uma borrachinha embaixo para nao vazar agua pro lado de fora.
Estacionamento caro! US$58 + 10%
Taxa de resort, usando ou nao!

You can at least give free water!

Staff who speak English would help. We were told by the valet to check in across the street before parking when in fact we were in the right place and this delayed us even further after a long delayed travel day..