Inkaterra Machu Picchu Pueblo Hotel

The room and the hotel's atmosphere in general were just beautiful and very well maintained. The service from the staff was amazingly so hospitable and very pleasant. The food at the cafe restaurant was delicious as well.

This is by no way a 5 star hotel, our room was damp, smelt fusty and the warning signs were there immediately, a de-humidifier! An inadequate heater for such a large room. No blackout curtains, no facilities whatsoever other than a bottle of filtered water. Had to air our clothes in the morning as they were damp. We received a note under our door in the morning from the reception staff, this was also damp.

The restaurant and bar also smelled very damp and not inviting, very dark. We sent our meal back, over cooked and heavily seasoned with rock salt.

What a disappointment after such a wonderful experience at Machu Picchu. Do not book this hotel.

This is not a 5 star hotel! Whilst it is in lush rainforest it is also right next to the train line and Urubamba river which constantly roars past the premises. All rooms are damp, dark and very dated with few facilities. The food is poor, we sent ours back. As other reviews advise there are no black out curtains. Common areas are also dark and uninviting and also damp

We have a mixed review: the hotel is visually stunning, from its landscaping to the building structures and location. The staff led tour by Wilfredo was very impressive -- through the orchid garden, tea plantation and house, and also very educational about the property and flora/fauna generally.

However, this should not be considered a five star hotel. The rooms are dark, small, and get cold at night. We had some bugs and the fireplace wouldn't stay on. The hot tub and pool need cleaning and are filled with debris. The food is very mediocre and whereas other hotels will provide you with complimentary tea to help with altitude sickness and digestion, you only get one cup a day here. We had an experience with lomo saltado here that was covered in fat and impossible to cut and chew and there was no attempt to address the issue.

Look, it's a fine hotel to stay at. And we get it is difficult to run a hotel in the mountains. But considering this price and the advertised "five star", take your hard earned money elsewhere.

Im eigentlich nicht sehr schönen Ort Agua Calientes liegt dieses Hotel in einer grünen Oase. Man ist umgeben von subtropischem Regenwald, und kann auf dem Gelände Touren unternehmen, bei denen nette Eco-Ranger einem die Vögel (inklusive Colibris), Orchideen, Tee und vieles andere zeigen.
Die Zimmer und Suiten sind rustikal eingerichtet, aber schön und mit viel Komfort.

Super grateful for a very early check in when one of our party became very unwell.
The rooms feel basic and a bit tired but authentic furnishings. Public areas similar.
A couple of times reception staff’s attitude was confusing and cold… a smile goes a long way but they barely tried which is sad. Chatting between themselves in Spanish made us feel like something was wrong when challenged they said it wasn’t, was weird tbh.
The restaurant was awarded Michelin star in Dec 2025 apparently and whilst some of the courses were commendable, some were not of a high standard.
Nice enough stay in MP but after a delicious lunch at Hotel Sumaq I wished we’d stayed there when the staff were overwhelmingly happy and helpful.

Inkaterra hotels are truly one of the best in Peru, and such a delight. We felt so taken care of throughout our short stay. They help with the luggage and meet you personally at the train station at the arrival and same for the departure.
Hot tubs really helped to relax after the day of trip. Territory of the hotel is enormous and absolutely gorgeous. They have gardens, tea plantations, orchids and hummingbirds flying around.
Stuff is incredibly attentive and helpful. And food in the restaurant is a delight.
I am also very happy that we chose to stay the night here before going to Machu Piccu. We felt recovered and could fully enjoy an absolute masterpiece that Machu Piccu is❤️
Thank you so much guys for your care and service. Truly amazing experience and worth every penny

Restaurant sehr ok, Lobby gemütlich, freundliches Personal

Excellent service. Food was outstanding. All staff including George & Eric were very attentive. Beautiful setting. Went on the in-house tea tour as they grow and make tea here in the grounds. It was fabulous and very educational. Highly recommend this hotel.

Inkaterra mas que un Hotel es un Edén que te conecta con todo un ecosistema dónde la flora y la Fauna es verdaderamente espectacular. Cuenta con uno de los orquidarios mas importantes y diversos de Perú.
La atención del personal es de verdad Premium y los alimentos de nivel superior.
Inkaterra nos dejó impresionados.
Finalmente, nos dieron toda una demostración de cómo cultivan y procesan su Té ☕️ Negro: Medalla de Oro (el mejor del Mundo) su Té verde medalla de plata !!.
Nuestra experiencia fue inolvidable y superó ampliamente todas nuestras expectativas.
Si vas a Machu Picchu sin duda creo que la mejor opción es reservar en Inkaterra.

The staff are incredibly nice. Including Fernando from the restaurant. He went above and beyond. Extremely friendly and lovely. He made our stay stand out. We did not plan to stay here but because of train problems we were forced to. I’m very glad we did.

Perfect! It was well located. Food was delicious and staff showed good manners and very professional with their skills.

After staying at the Inkaterra Hacienda Conception in the jungle and the Inkaterra Urubamba in the Sacred Valley, which were both excellent, we had high hopes for this hotel.

The hotel grounds are attractive and we were given a room upgrade (room 28). The room was spacious and characterful with its open fire and wooden beams. However the bathroom was in need of updating.

We had dinner at the hotel and the food and service were okay, but nothing special. Our major disappointment came at breakfast time. The restaurant was packed with clients (understandable as everyone is wanting an early start to get to the bus stop). But the staff were overwhelmed and totally unable to cope with the demand. My husband and I ordered omelettes. We waited for 30 minutes before another waiter came up with a menu to take our order, thinking we hadn't been served. Eventually we received one of the two omelettes we'd ordered and when we enquired about the second one, the waiter was rude to my husband and insisted only one was ordered. The dining experiences at the other two Inkaterra hotels we stayed at was in a completely different league to this hotel. The breakfast buffet here was without any juice when we arrived and lots of the food items hadn't been replenished by the dining room staff. I would give the breakfast experience a one star review unfortunately!!!

Breakfast was great! Good variety!

Beautiful hotel and grounds that is well-located to Machu Picchu pueblo and the buses to the main site. Dinner in the hotel was fine, though there may be better options outside of the hotel. There are a lot of experiences that the hotel runs, but we were not there long enough to enjoy them.