Inkaterra Machu Picchu Pueblo Hotel

Only good thing about the hotel is the privileged location and multi-acre property it sits in. With better management this could be one of the best nature lodges in the country.

We stayed one night at the Inkaterra Machu Picchu Pueblo Hotel. This stay was part of an extensive private (two couples) tour of Peru, which was arranged by a luxury touring company. We had really wanted to stay overnight at Sanctuary, as we were planning on visiting Machu Picchu on an afternoon and also the following morning. However, our tour company told us that the Sanctuary rooms were small and overpriced, and (more concerning) because of some unsettled lease conflicts with the government of Peru, booking rooms at Sanctuary was not advised and we should book at Inkaterra instead.

We stayed in junior suites. We dropped off our luggage and had an excellent lunch at the restaurant before heading up to Machu Picchu with our guide. We came back around 6:00 pm or so to officially check in, then had dinner at the restaurant, went to bed, were up very early to grab a minimal breakfast, checked out, and went back up to Machu Picchu. The hotel kept our luggage while we came back for lunch at the restaurant and hang out for a bit, and they transported our bags to the train station for our mid-afternoon train back to Cusco. So, we were at the resort full time for a little over 16 hours total.

There are some really nice things about Inkaterra. Depending on what you ordered, the lunches and dinner could be delicious, and our cocktails and wine were mostly good. Our room was good-sized, the bed was huge, there was pretty good wifi in spots around the resort, and the gardens were beautiful. Staff were friendly. Our luggage was picked up and brought back to the station by hotel staff with no problem whatsoever.

We felt that there were too many quirky and annoying things about the Inkaterra, though. Our room need better cleaning and maintenance. Everything was very damp-smelling (yes, we knew we’re in the high jungle, but it smelled beyond that), the floor needed a good cleaning, the bathroom’s shower had drainage issues, the hot water was spotty, and the toiletries were meh: no lotion in our room and the bar soap was weirdly non-sudsing. We could charge our phones in the room, but it was super slow.

Staff seemed quite disorganized throughout our stay. We were never offered the complimentary welcome tea and pisco sour that they tout on their website. We waited 45 minutes past our dinner reservation to be seated, while most of the restaurant sat empty. (We were gratified we didn’t have to wait for the okay breakfast, but then again we showed up at 6:00 a.m.) Not that any of the staff needed to speak English perfectly, but there were definitely varying degrees of English proficiency which made communication difficult at times. As we noted, the gardens were beautiful, but the small swimming pool and the whirlpools’ water seemed a bit brackish, and overall the vibe leans toward the overly rustic vs a well-maintained resort.

Perhaps if we had booked a longer stay and enjoyed the spa and the gardens and had had a room with a private plunge pool, our opinion would be higher (but we kinda doubt it.) Not particularly recommended, and if we were to go back to the area we’d try to find a newer property, or even take our chances with the Peruvian government and book the Sanctuary.

This place was absolutely lovely. The grounds are gorgeous and well-maintained. While we did not have time to participate, there are tours each day of the property for birdwatching, flowers, and more. We loved that we could shower in the spa area after hiking MaPi Mountain, even though we had checked out that morning. The food was excellent and the service was superb. We wanted for nothing! They even have heated towel racks in the bathrooms! Additionally, they take your luggage to and from the train station whenever you need that done.

Came here as part of our Peru tour having stayer in the sister Hacienda Urabamba this hotel was a let down. Vert disjointed layout. Yes the gardens are beautiful but you have to walk very far for rooms over uneven terrain and may steps. I imagine in wet season you’d be drenched: the pool area was questionable its very much with nature!
Our casita style rooms (with fully open fire place so you’re clothes would def be smoky) was a very damp atmosphere. there are dehumidifiers running 24/7 ours actually filler during our one night stay, trying to absorb the humid atmosphere of the cloud forest. the nosiy (and honking/tooting) trains run within a few feet of the train track from 4.30am - 11.30pm bring ear plugs. The bar/lobby/restaurant etc are spread all across the site so you have to walk quite far. the breakfast was poor and you have to walk across live rail tracks. The evening meal was included for us but we chose to eat in town in stead. If we’d know we’d have stayed at the El Mapi in town as its in the heart of Aguas Calientes this hotel seems to be tucked down a dodgy street by railway.
In saying all that its still the same 5/10min walk to train station and machi pichu bus. But having travelled the world in high class hotel - this is not one!

Back to our room, the sink is in the main bedroom, toilet and shower in a different area (all poky and dark) the toilet had a full window open to everyone to see you sitting on loo so you have to have all curtains drawn at all times.

Not a bad hotel but apart from
the nature walks it wasnt for me!

They did however have a luggage drop/collection at the railway station to save you having to cart your luggage up/down Machu Picchu. If touring save your money and spend in different location.

Sadly a let down after a three night stay at the sister hotel in Sacred Valley. Although waiting on staff were fabulous we found the reception staff unhelpful. I had problems with the door lock and had to make 4 separate trips to reception to get things sorted. The room was very basic for the price of the stay.

A propriedade do hotel é linda, uma área preservada no meio da natureza. Jantar e café da manhã excelentes. Funcionários atenciosos.

Property is beautiful and one with nature

A fantastic experience worth every penny...On seven acres in a veritable forrest, the casitas and hotel occupy about three leaving the remaining four with trails to explore the beautiful surroundings filled with orchids, birds and tea plants..A quiet and relaxing excape from the town of Macho Pichu Pueblo and the crowds of Machu Pichu itself..We spent nights and made two half day visits to the acheological site taking in two different circuits..If you can spare the time and the dough, it is a great way to experience Agua Callientes and Machu Pichu...

Bellissima struttura immersa nel verde

The first thing to say is that the grounds are absolutely beautiful—lush, expansive, and wonderfully designed to showcase the property’s many attractions, including birdwatching, orchid walks, and other nature-focused programs. The setting itself is peaceful and memorable.

That said, the hotel layout feels somewhat disjointed, with some services located across the rail tracks from the main lodging areas. Going to breakfast or dinner requires crossing the tracks, which can be inconvenient, especially when trains are active.

The casita-style rooms vary in size and layout. Ours was clean, functional, and pleasant for the night, though the flow between the bedroom and bathroom areas was not especially well organized.

We found the food acceptable and the wait staff kind and well-meaning, but overall, the dining and service experience did not quite meet the standards we associate with a luxury hotel resort.

We enjoyed our stay at Inkaterra Machu Picchu Pueblo Hotel and would rate it 4 stars. It is a unique property in a beautiful setting and a convenient place to stay when visiting Machu Picchu, but in our opinion it does not deliver the level of service and amenities typically associated with a true 5-star resort.

We stayed in a suite with a private heated plunge pool, which was a wonderful feature. The room itself was clean, comfortable, and well maintained. As expected in this lush environment, there are quite a few bugs, but the hotel does provide insect repellent for guests.

The included breakfast buffet was perfectly fine, though not particularly memorable. The included à la carte dinner, however, was excellent and one of the highlights of our stay.

Unfortunately, the spa experience was disappointing. My husband booked our massages months in advance, and when we checked in, the appointments were confirmed again for the following day. However, when we arrived at the spa, there was no record of our reservation. After showing our confirmation email, the staff did manage to accommodate us, but it created unnecessary stress.

The spa facility itself felt underwhelming. There was only one restroom available for guests, which was not well maintained during our visit and lacked towels. It was dirty. The massage rooms were separated only by fabric drapes, offering very little privacy, and conversations and treatments in neighboring rooms could be clearly heard. The facility was also quite warm with no air conditioning, and no intake form or consultation was conducted before the massage. Overall, the spa did not meet the standards we expected and was the biggest disappointment of our stay.

The pool area was pleasant enough, and one of the smaller hot tubs was nicely heated later in the day, though it was quite cold earlier. We also noticed a significant amount of debris and bugs in the pool, and there were only a couple of lounge chairs available. That said, outdoor pool facilities are limited in Aguas Calientes, and it was still a nice place to relax after visiting Machu Picchu.

There were also a few small service details that felt out of place given the room rate. For example, when I requested additional bottled still water, I was directed to refill my existing bottle at a water station in the lobby which was a far walk rather than being provided with fresh bottled water.

They did also transport our bags to the train station which was nice however my bags were late to arrive which was very stressful.

Despite these shortcomings, we did enjoy our stay. The grounds are beautiful, the rooms are comfortable, and it is a good option for travelers looking to unwind after a day at Machu Picchu. We would recommend it with the understanding that it is a charming hotel in a unique location, but not quite the luxury resort experience its pricing and reputation might suggest.

Very luxurious … just what I was looking for after hiking the Inca Trail.

Nice room, but the place is physically very challenging. We arrived in the evening and had quite a journey getting to our room. Long way from the front, with poor signage and lots of stairs (and no handrails) along the way. They delivered room service quickly. But then for breakfast the next morning needed to make the trek back to the front, only to find that the restaurant was off the property and across the railroad tracks. The logical path from the hotel didn't get you to the restaurant, so had to retrace and find another way. Came as part of a tour so it wasn't by choice, but I wouldn't recommend this place.

A mixed bag here:

This has a fabulous hillside location amongst well laid out gardens just outside the very centre of town.

It sits alongside the rail track which has trains coming and going from 5 am until evening time. But we had great rooms and the hooting of the trains didn’t bother us.

The collection service from the station (v close by) was excellent. They collect your bags and bring them up which is v welcome. I believe the reverse can be arranged for departure too but haven’t experienced this yet.

We had two suites are luxurious with good amenities. The hair conditioner is super and the complimentary insect repellent worked well.

The second room couldn’t check in until 5pm because the room wasn’t ready but we were expecting that to be more like a 1pm check in.

There are a few outstanding staff which didn’t go unnoticed.

Sadly, this is not the case in the bar and restaurant by and large. Service is very slow.
If you want a drink anywhere other than the bar, which is a short but steep walk across the train track, that’s not possible. That’s a shame. The hotel is missing out on income here. You can get the drink yourself but you’ve got to yomp up the hill with it. Tricky with drinks for 4. You either have the bottle or glasses but not both!

A bar based lunch appeared with minimal necessaries like cutlery, napkins, condiments but we were so hungry, we couldn’t wait for that.
Dinner took a 40 min wait before we were acknowledged. Most wines we asked for weren’t in stock although the wine waiter made a galant effort to find something to our taste.
The meal has small portions and it’s okay. Once you have your order in, 3 courses comes to you in a little over 35 mins.
Sadly the service lets this place down. It’s a bit ‘no’ until you convince them otherwise. For the money and the standard of the hotel per se, this needs to be rectified.

It’s an oasis in the craziness of the area but it’s over priced and the service lets it down. That’s a great shame. Improve the service then the fee would be worth it.

Location, customers service and cleanliness