Inkaterra Machu Picchu Pueblo Hotel

We had an absolutely awful experience at this hotel with our 3 young children. There is no way this is a 5 star hotel, probably more like a 2 star if I'm being generous. The rooms are dark, cold, damp, mold. You literally can't see while taking a shower. Floors were dirty and parts of the hotel look abandoned. We were so thankful to only stay here for one night. There are so many better places to stay in Agua caliente for LESS money. The best was they told me they would not charge me for a cot for my 7year old child. I confirmed 3 times that they would not charge me and they said free of charge. Upon checkout they charged me $270 which was over 50% the cost of the entire room. This is still in dispute with my credit card company as the crazy woman at the front desk was screaming at me and my kids and not allowing me to leave for my train until I gave her my credit card. I would not recommend anyone ever go to this hotel. The people working there were rude, unfriendly and left bags unattended multiple times.

A beautiful property with large rooms. We had the unexpected luxury of a heated plunge pool. However, not everything works simply. The safe is complicated, and required a maintenance man to assist us. Getting hot water in the shower, required calls to different staff until someone who knew what they were doing showed us what to do. The food in the restaurant was barely average and the service, frankly in the evenings was slow but was better at breakfast. The most expensive property we stayed in on our Peru visit and a long way short of the asserted five stars.

Beautiful property and grounds. The spa was amazing. Our room was lovely and quiet. The service was impeccable.

Una experiencia realmente maravillosa.
El hotel es espectacular, rodeado de naturaleza y con un entorno único que invita al descanso y la desconexión. La atención del personal fue excelente en todo momento, siempre amables y atentos a cada detalle.
Las instalaciones son muy cómodas, el ambiente es tranquilo y el contacto con la naturaleza hace que la estadía sea muy especial.
Sin duda, un lugar al que volvería y que recomiendo totalmente.

This hotel is in a great location near the train - but you can't hear the train. The rooms are very nice. It is very damp there, so I can tell they have to work on keeping control of the mold. Our room had a hot tub that was out of commission. Breakfast was good, and I had no complaints.

Wow, an incredible hotel experience. We were blessed to get an upgraded room for our one night. Two floors, working fireplace, 2 outdoor showers, wonderful bed. I loved the hot water bottles (a thing at all our hotels in Peru), and the experience crossing the railroad tracks to get to dinner and breakfast! It’s almost like a jungle with beautiful flowers and greenery throughout. You can hear the river running through nearby and it’s quiet other than the railroad a few times.

Great food at the restaurant. Would highly recommend.

Our travel agency booked this hotel for us, and we are glad we stayed at the base of Machu Picchu – we highly recommend spending the night here for any tour of the Incan ruins. The hotel is nestled between two rivers that feed into the Amazon, so you can hear rushing water on the property. There are a lot of hotels in this city that are on the main drag, with the sound of buses driving by all day. This hotel is off the main roadway so it has beautiful grounds with the only sound rushing water. The restaurant is right next to one of the rivers, so a lovely view. We had a Junior Suite, which included a porch. You can walk anywhere in Aguas Calientes from the hotel, including the buses that take you up to Machu Picchu. This is an excellent choice for your tour of Machu Picchu.

Excelente hotel en medio de la naturaleza. Lo mejor de Aguas Calientes. Su personal muy atento, buen desayuno.

A lot of climbing irregular stone stairs with inadequate lighting to get around hotel. Not quite enough signage to find rooms. Room itself was lovely and atmospheric, but lighting in bathroom was insufficient.

We unfortunately stayed at this hotel for 2 nights; the property is in poor repair. One restaurant is closed, and you have to cross the active train tracks for the one that is open. The rooms are dark and damp; the floor is unfinished stone, impossible to walk on without shoes and making dirt on the bed when you get in. The train is adjacent and very loud, but the construction noise is what woke us at 6am.

The first morning after check-in, one of the rooms flooded with sewage (as did the one next door). When we called, the staff knew immediately what rooms, so clearly it is not a new problem. They said they would move us to a new room by 10am. As of 10:45 (when we left for excursion), no room available. They said they would store our bags and get everything set for our return. When we got back at 4pm, the bags were sitting unattended outside on a bench. They then escorted us to one of the farthest rooms in the property, up multiple poorly lit and slippery steps, and as far as possible for the other family member. When we complained, they said that was that. The staff was surly and unapologetic. They did offer us a free massage (that we did not want).

That night, we found a lizard in the room. And, the housekeeping staff harassed us by knocking on the door 6 times for turn down service, which we declined 6 times.

This is not a 5 star property. It is better ranked at 2 stars, being generous.

Todo. Se logra una desconexión total cuando uno se aloja ahí. Las piezas realmente una maravilla. Donde está emplazado el hotel es de película. La atención de Roy cuando comíamos, 10/10. El desayuno muy bueno

Beautiful property and gardens

It was wonderful to have breakfast and dinner included. There were excellent and delicious options.

I am here now with my 9 year old daughter and I wanted to help make sense of some of the very polarizing reviews I read before I came:
1. Yes, you can occasionally hear the trains but it’s not overwhelming nor constant.
2. No, this is not a 5 Star hotel in the traditional, “international” sense. The rooms are more like 3 Star BUT this is a very nice location considering the options here. Even the Belmond Sanctuary would not be considered 5 Star elsewhere.
3. They are very well versed in the basics that travelers need: luggage service to/from the train, water stations, afternoon tea, secure premises, etc.
Bottom line: do not expect the Four Seasons but Inkaterra is a fantastic option while staying in Aguas Calientes. Hope this helps.