Inkaterra Machu Picchu Pueblo Hotel

Hotels
9 (372 reviews)
Pueblo de Machu Picchu , Machu Picchu , pe
+51 1 6100400

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Garden
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Cleanliness issues
Poor management communication

Categories

Cleanliness
7.46
Room linens were not clean, which was disappointing for a property of this level.
Service
9.43
Staff was friendly and helpful, with attentive service during the stay.
Location
9.97
Beautiful property and great location, just five minutes from Aguas Calientes.
Room Quality
8.92
Individual casitas were spacious and rustic, providing a cozy experience.
Amenities
9.45
Nature trails and complimentary afternoon tea significantly enhanced the experience.
Value for Money
8.41
Good offerings but unexpected charges detracted from perceived value.
Food and Beverage
9.46
Breakfast and dinner were excellent with great options.
Overall Experience
8.93
A wonderful experience from start to finish, despite some management issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:24

Property Description

Colonial-Style Property with Andean Flair
Experience the charm of Aguas Calientes at Inkaterra Machu Picchu Pueblo Hotel. Indulge in massage sessions and relax in the Andean sauna, surrounded by colonial architecture and Andean tapestries.

Luxurious Rooms and Amenities
Unwind in spacious rooms with tiled floors, cotton sheets, and alpaca blankets. Some rooms even feature Wi-Fi, fireplaces, marble basins, and private pools, ensuring a comfortable and lavish stay.

Culinary Delights and Cultural Experiences
Savor Andean cuisine with a view of the Vilcanota River at the on-site restaurant. Immerse yourself in the local culture with guided walks, cozy fireplace reading, and shopping at the gift shop.

Book your stay at Inkaterra Machu Picchu Pueblo Hotel for an unforgettable Peruvian getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

9
Based on 372 reviews
Cleanliness: 7.46
Service: 9.43
Location: 9.97
Room Quality: 8.92
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 8.93
A
Alvaro • couple • es
8
2026-09-19 • via Nuitee
I
Ignacio • couple • cl
10
impresionante!
Pros:

Me encantaron las instalaciones, sobre todo el hecho que el hotel esta en plena plantacion de té. Esto ultimo le da una sensación unica.

2026-09-17 • via Nuitee
V
Valeska • couple • gb
8
Pros:

The property is very nice and jungly with little houses scattered throughout. Staff is very friendly and helpful. Dinner was fine and we had a very attentive server both at dinner and lunch.

Cons:

The setting is right in nature and staff left the windows open in our room so we had a very big spider in the curtain and it took quite a while for someone to come and remove it. So better insect control would be good. The hot springs/ pools sound good but were not very nicely maintained and always a bit dirty, so we didn’t want to use them. Again you are in nature, but I would have expected more from a 5 star property.

2026-09-14 • via Nuitee
P
Piergiorgio • solo_traveller • it
9
2026-09-14 • via Nuitee
J
Jonathon • couple • gb
7
Pros:

Location in the jungle and the peace and quiet

Cons:

I felt the crm wasn’t the best - kept on getting the details of the booking wrong

2026-09-12 • via Nuitee
L
Luis • solo_traveller • us
8
2026-09-12 • via Nuitee
J
Jonathon • solo_traveller • gb
7
2026-09-12 • via Nuitee
N
Natalia • couple • no
10
2026-09-11 • via Nuitee
D
Daniele • couple • br
10
Excelente!
Pros:

Infraestrutura e natureza.

Cons:

O roupão poderia ser melhor pelo nível do hotel.

2026-09-06 • via Nuitee
E
Elizabeth • couple • us
8
Pleasant and beautiful hotel in a nice setting
Pros:

Easy to get to from the train station. Great spa for a massage after hiking. Comfortable room and bed.

Cons:

Bathroom a little bare bones (no lotion etc). A few staff members didn’t understand English and instead of saying they didn’t understand things just didn’t get done. Would be good to have some sort of sandwich or something people can order between lunch and dinner.

2026-09-05 • via Nuitee
J
Jo • solo_traveller • ae
8
Perfect stay for visiting the local area
Pros:

Great location. Friendly staff and excellent salad in the quirky cafe nestled between the train tracks

2026-09-04 • via Nuitee
V
Vinay Kumar • solo_traveller • au
10
Highly recommended!
Pros:

Resort like facilities, close to station

Cons:

Liked everything

2026-09-03 • via Nuitee
M
Marc • extended_group • fr
8
Pros:

jardin magnifique. Décoration charmante. On a beaucoup apprécié les hot springs.

Cons:

Rapport qualité prix pas terrible. Les eaux de la piscine étaient vraiment sales. De plus pas chauffée, et glaciale! En arrivant on nous a pris une empreinte visa, le montant a été débité ("c'est une pratique normale"). NOus n'avons rien commencé en plus du montant de la chambre qui était pré-réglé. A ce jour, 20 jours après notre retour, ce montant de sécurité ne nous a toujours pas été remboursé!

2026-08-31 • via Nuitee
M
Marina • couple • fr
10
Halte idéale pour le Machu Picchu.
Pros:

Très bel endroit tout à côté de la gare d’Aguas Calientes. Attention cependant de faire attention à ne pas prendre les chambres qui donnent juste sur la voie ferrée. Dans la nôtre un peu à l’écart nous n’entendions rien….Très bon service, sans que nous ayons rien demandé, nos bagages se sont retrouvés à la gare, sous surveillance d’un membre de l’équipe. Bon petit déjeuner. Collation servie dans l’après midi tous les jours. Personnel adorable.

Cons:

Rien.

2026-08-26 • via Nuitee
R
Rebecca • family_with_children • cr
9
2026-08-22 • via Nuitee
V
Valerio • couple • it
8
Ottima posizione per visitare il Machu Picchu
Pros:

Posizione, camere, colazione, ristorante

Cons:

Piccole mancanze di attenzione, esempio pantofole riciclate nelle camere, sauna impossibile da prenotare, kit di cortesia insufficiente

2026-08-21 • via Nuitee
G
gabriela • couple • us
5
No vale la pena. Demasiado caro para lo que es
Pros:

No me gustó mucho

Cons:

El personal, antes de llegar al hotel me preguntaron por booking y por WhatsApp mi horario de llegada. Les avisé pero aún así, me hicieron esperar 1 hora hasta las 2pm para darme el cuarto
No eran muy resolutivos y el agua no funcionaba a la mañana

2026-08-20 • via Nuitee
C
Carlos • family_with_children • pt
8
Hotel com fabulosa envolvente, falha no restaurante e disponibilidade do staff
Pros:

A localização do Inkaterra, bem como a sua história e envolvente. Insere-se numa zona de selva amazónica mesmo encostada à pequena cidade, e dispõe de uma imensa coleção de orquídeas e plantas, valendo a pena aproveitar os passeios que disponibilizam. Tem também lareiras acessas e dois pequenos poços aquecidos, muito agradáveis. Existe um lanche de tarde interessante mas com qualidade variável. O quarto era simples mas muito espaçoso e com pisco puro e chá para prova. O staff de Relações Publicas (Patricio) foi incansável desde o inicio ao fim da nossa estadia

Cons:

Por se localizar em Aguas Calientes, não existem muitas opções de alojamento de elevado nível e serviço. O pequeno-almoço tem poucas opções e o jantar é muito caótico, com poucos funcionários para a afluência de hóspedes. O serviço e a comida não está ao nível de um restaurante de 5 estrelas. Além disso, faltavam alguns vinhos e não havia gelados para crianças. Os espaços comuns (tetos interiores) também necessitam de manutenção. O valores pagos são muito elevados para a qualidade do serviço, o facto de estar acima da média não pode justificar os preços praticados.

2026-08-18 • via Nuitee
R
Roberto • couple • it
10
Pros:

Meraviglioso

2026-08-18 • via Nuitee
M
Milena • family_with_children • ch
8
Pros:

Traditional building

Cons:

Spa opening hours not acceptable for this room price. Canteen like restaurant.. more like mass tourism.

2026-08-11 • via Nuitee