Aiden by Best Western Stockholm Kista

Hotels
•
Aiden by Best Western
7.9 (4448 reviews)
Isafjordsgatan 7 , Stockholm , SE
+46 8 420 030 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean, bright rooms (corner room with three windows)
Good and plentiful breakfast (several mentions)
Convenient location with direct metro to city centre
Rooms described as spacious and quiet
Helpful housekeeping (assisted with hairdryer)
Cons:
Uncomfortable bed and pillows
Breakfast issues: stale bread, coffee quality
Breakfast queue management (long lines)
Unfriendly or unhelpful reception staff at check-in
No hairdryer available to guests / hotel lacks spare
Weak Wi‑Fi reported

Categories

Cleanliness
9.6
Multiple guests reported rooms were clean, bright and tidy (e.g., corner room with three windows described as clean and warm).
Service
6.2
Mixed service: one report of an unfriendly receptionist at check-in and staff unhelpful about amenities, but helpful housekeeping (housekeeper found a hairdryer for a guest).
Location
10
Explicitly praised as very convenient — direct metro line to central Stockholm; clear strong positive for location.
Room Quality
7.7
Rooms described as spacious and bright, but several guests complained about uncomfortable bed and pillows; mixed overall.
Amenities
6
Notable negatives: guests reported no hairdryer available in rooms (hotel reportedly had none to lend) and at least one report of weak Wi‑Fi and coffee equipment issues.
Value for Money
7.9
Standard quality for this hotel tier
Food and Beverage
7.9
Breakfast generally praised as good and plentiful, but issues mentioned (stale bread, coffee quality from a tank, and breakfast queue management).
Overall Experience
7.9
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Located at Kista Science City business park, Aiden by Best Western Stockholm Kista offers easy access to Kista shopping area, Kistamässan Exhibition & Congress Centre, and Friends Arena.

Modern Comforts
Experience bright and simple room design with hardwood flooring, TV, and desk at Aiden by Best Western Stockholm Kista. Relax in the private bathrooms equipped with a shower and hairdryer.

Amenities
Enjoy the sauna and restaurant facilities, along with luggage storage, safety deposit boxes, and free WiFi. Kista Science Tower and Kista Metro Station are within walking distance for added convenience.

To book your stay at Aiden by Best Western Stockholm Kista, visit our website or your preferred booking platform today.

Important information:

Please note that Aiden by Best Western Stockholm Kista does not accept cash payments.

When booking 5 or more rooms, different policies and additional supplements may apply.

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking.

Please note that only dogs can be accommodated as pets, in Superior Double Room only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ARN

Location

Guest Reviews

7.9
Based on 4448 reviews
Cleanliness: 9.6
Service: 6.2
Location: 10
Room Quality: 7.7
Amenities: 6
Value for Money: 7.9
Food and Beverage: 7.9
Overall Experience: 7.9
M
Maj-Britt • couple • se
6
.
Pros:

Det var rent men sängen och kudden var inte alls bra. Frukosten så där eftersom brödet var gammalt.

Cons:

Sängen, kudden och frukosten måste bli bättre.

2026-10-31 • via Nuitee
E
EMRE • couple • pl
8
2026-10-31 • via Nuitee
J
Janis • family_with_children • lv
9
Pros:

Ļoti labas brokastis.

Cons:

Brokastu servēšanu, lai nav jāstāv rindā

2026-10-31 • via Nuitee
K
Kevser Özkan • family_with_children • tr
8
2026-10-29 • via Nuitee
Y
YEVHENIIA • solo_traveller • ua
8
Pros:

Номер был угловой с тремя окнами, светлый и просторный. Было тихо, тепло, чисто. Завтрак хороший, кроме кофе из бака.

Cons:

Персонал на рецепции негостеприимный. При заселении был очень неприветливый менеджер. Также в номере не оказалось фена, просто крепление под него на стене. На второй мой день на просьбу помочь с феном, сказали, что он точно есть в номере, просто смотреть нужно внимательно.. потом что у них нет ничего, что можно было бы дать с интонацией почти раздражения. При этом я предупредила, что у меня день рождения и вполне логично, что мне нужен фен для длинных волос после душа, не помогло. Пришлось самой просить у горничной на этаже помочь, и она нашла и принесла фен из своих запасов оставленного в номерах кем-то. Спасибо большое Рамуне!

2026-10-29 • via Nuitee
M
Mohamed Osman • solo_traveller • se
10
2026-10-29 • via Nuitee
G
gingerwine • solo_traveller • ee
9
Pros:

Я часто останавливаюсь в этом отеле, потому что он расположен очень удобно - до центра Стокгольма прямая ветка метро. Номера всегда удобные и просторные, в отеле очень хороший завтрак.

Cons:

К сожалению на этот раз был слабый вай-фай

2026-10-28 • via Nuitee
I
IamCornel • family_with_children • hu
8
Pros:

Good place for few nights. Clean and calm place.

Cons:

The neighborhood wasn't the best; there were a couple of homeless people.

2026-10-27 • via Nuitee
G
Gina Margarita • family_with_children • de
2
Pros:

Very disappointing experience: Lack of service, noise, and safety issues

Unfortunately, our stay was very disappointing. The bed was far too small for two people, the fan was broken, and the elevator was out of order. In addition, the walls were extremely thin, and we could hear practically every noise from neighboring rooms, even at night, which made it very difficult to sleep.

There is no room cleaning service. During our entire stay, nobody came to clean the room.

The worst incident occurred when a glass broke in the bathroom. I reported what had happened, but I had to wait a long time for assistance. I was afraid of cutting myself while picking up the broken glass, so I did not touch it. Instead of sending someone to clean it and ensure the area was safe, I was given a broom and expected to clean it myself. This was dangerous and unacceptable, especially in a bathroom, where small pieces of glass can easily remain on the floor.

Communication via WhatsApp was also extremely frustrating. The messages appeared to be handled by a robot, and I did not receive genuine responses or solutions from the hotel staff. When you need help during your stay, you expect to speak to someone who will actually address the problem.

I expected a comfortable and safe stay, but the conditions and service were far below my expectations. I would not recommend this hotel.

The only positive aspect is its location: it is approximately an 11-minute walk from a metro station.

Cons:

Very disappointing experience: Lack of service, noise, and safety issues

Unfortunately, our stay was very disappointing. The bed was far too small for two people, the fan was broken, and the elevator was out of order. In addition, the walls were extremely thin, and we could hear practically every noise from neighboring rooms, even at night, which made it very difficult to sleep.

There is no room cleaning service. During our entire stay, nobody came to clean the room.

The worst incident occurred when a glass broke in the bathroom. I reported what had happened, but I had to wait a long time for assistance. I was afraid of cutting myself while picking up the broken glass, so I did not touch it. Instead of sending someone to clean it and ensure the area was safe, I was given a broom and expected to clean it myself. This was dangerous and unacceptable, especially in a bathroom, where small pieces of glass can easily remain on the floor.

Communication via WhatsApp was also extremely frustrating. The messages appeared to be handled by a robot, and I did not receive genuine responses or solutions from the hotel staff. When you need help during your stay, you expect to speak to someone who will actually address the problem.

I expected a comfortable and safe stay, but the conditions and service were far below my expectations. I would not recommend this hotel.

The only positive aspect is its location: it is approximately an 11-minute walk from a metro station.

2026-10-27 • via Nuitee
S
Sudenkova • family_with_children • se
10
2026-10-27 • via Nuitee
A
Audrius • couple • lt
7
Pros:

Patiko skanūs ir gausūs pusryčiai, maloni atmosfera ir jauki aplinka.

Cons:

Kambaryje nebuvo plaukų džiovintuvo, o paprašius registratūroje paaiškėjo, kad viešbutis neturi nė vieno, kurį galėtų pasiūlyti. Tai tikrai nustebino ir šiek tiek nuvylė.

2026-10-27 • via Nuitee
S
Sašo • solo_traveller • si
10
Excellent breakfast, great facilities, and a very comfortable stay!
Pros:

I really enjoyed my stay! The room was clean, quiet, and comfortable, and the breakfast was genuinely excellent, with a good variety of options. I particularly appreciated having access to a gym and sauna, as well as the convenient self-check-in, self-checkout, and self-service shop. Overall, excellent value for money, and I would definitely stay here again!

Cons:

The room was smaller than the photographs suggested, although I did receive a discounted rate through Booking.com. The gym is also quite small and has limited equipment, but it was sufficient for a workout. Public transport is approximately a 10-minute walk away, and some interactions with reception felt a little awkward.

2026-10-26 • via Nuitee
A
Andreas • solo_traveller • se
8
2026-10-26 • via Nuitee
A
Alex • couple • gb
10
2026-10-25 • via Nuitee
A
abdirisaq96 • family_with_children • se
1
Pros:

Läget!

Cons:

Om du planerar att boka det här hotellet – LÄS DETTA FÖRST!

Jag avråder starkt från att boka det här hotellet. Tro mig, du hittar betydligt bättre hotell till liknande pris.

1. Rummen är katastrofala. Rummen håller en väldigt låg standard och är en stor besvikelse.

2. TV:n är ett skämt. Det känns som en TV från tio år tillbaka. Det är absolut ingen riktig Smart TV, YouTube finns knappt och det finns endast fyra TV-kanaler att välja mellan.

3. Frukosten är under all kritik. Utan tvekan den sämsta hotellfrukosten jag någonsin upplevt. Det är helt sjukt att det ens får kallas frukost. Det finns endast 6–7 olika alternativ och få sittplatser, vilket innebär att du knappt kan hitta någonstans att sitta.

4. Hissen fungerar inte. Helt ärligt, hur kan ett hotell ha en hiss som inte fungerar? Det är en av de mest självklara sakerna man förväntar sig på ett hotell, så räkna med att hissen inte heller kommer att fungera.

5. Inte värt pengarna. För samma pris kan du hitta hotell med betydligt bättre standard, bekvämligheter och frukost.

Min starkaste rekommendation: BOKA INTE DETTA HOTELL! Tro mig, ni gör er själva en stor tjänst genom att välja ett annat hotell. Jag ångrar verkligen att jag bokade här.

2026-10-24 • via Nuitee
H
Hanad • couple • de
10
2026-10-24 • via Nuitee
H
Halim • solo_traveller • tr
10
2026-10-23 • via Nuitee
Олена • extended_group • ua
10
2026-10-23 • via Nuitee
G
GIULIA • solo_traveller • it
9
Pros:

Ottima sia la colazione abbondante che la posizione, vicino alla metropolitana e ad un centro commerciale.

Cons:

Camera un pò troppo piccola ma pulitissima e nuova; c'era tutto quello che serviva.

2026-10-23 • via Nuitee
A
ANA • family_with_children • ro
9
2026-10-22 • via Nuitee