Aston Inn Gideon Batam

Hotels
•
Aston
7.5 (800 reviews)
Komp. Penuin Center Blok AA No. 1 - PENUIN Batam - INDONESIA , Nagoya , ID
+62 778 430420

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location near mall/shops
Good breakfast buffet
Easy to book transport
Helpful lobby staff
Close to restaurants and massage shops
Perceived good value for money
Cons:
Old/worn towels
Housekeeping sometimes missed
Bad smell in room / tap water odor
No fridge in room
Spa closes early
Slow check-in / had to wait

Categories

Cleanliness
5.5
Multiple reports of old/worn towels, missed housekeeping and persistent bad smells (tap water/drain) lowered cleanliness perception.
Service
8.5
Staff repeatedly described as very friendly and helpful, though there was at least one significant check-in delay.
Location
9
Consistently praised: convenient, close to shopping mall, restaurants and massage shops; many reviewers cited proximity to shops.
Room Quality
6
Issues reported with room smell, worn towels and lack of in-room fridge affecting room quality.
Amenities
6.5
Some amenities negative (spa closes early, no fridge); but transport booking was easy and location supports access to external services.
Value for Money
8
Several reviewers explicitly noted 'value for money' and overall felt the hotel offered good value given location and service.
Food and Beverage
8
Breakfast buffet praised (good selection, new items daily) and simple breakfast appreciated by guests.
Overall Experience
8.5
Overall mixed but positive: strong location and friendly staff counterbalanced by cleanliness and occasional service delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Located just a 3-minute walk from Batam City Square (BCS) Mall and A2 Food Court, ASTON Inn Gideon Batam offers a prime location for guests to explore the city easily.

Comfortable Rooms with Amenities
The air-conditioned rooms are equipped with modern amenities including a safety deposit box, flat-screen TV, minibar, and electric kettle. The en suite bathrooms feature showers and complimentary toiletries. Guests can also enjoy the added luxury of sauna and steam bath facilities.

Dining and Services
Indulge in a variety of dining options within a 5-minute walk at Plaza Top 100 and Astro Food Court. Additionally, guests can savor Asian and Western dishes at Cempaka Restaurant. The hotel also offers services such as airport transfers, laundry, in-house massage, and more for a convenient stay.

Experience comfort, convenience, and excellent service at ASTON Inn Gideon Batam.

Important information:

Please note that room service is only available until 23:00Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

7.5
Based on 800 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 6
Amenities: 6.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8.5
V
Vong • family_with_children • sg
10
Pros:

吃很方便
位置很好

Cons:

没有

2026-10-24 • via Nuitee
N
Norliza • couple • sg
9
2026-09-17 • via Nuitee
K
KOH • solo_traveller • sg
7
2026-09-05 • via Nuitee
S
safarudin • solo_traveller • sg
8
2026-08-26 • via Nuitee
K
k t • solo_traveller • sg
10
Pros:

The staff are very friendly

Cons:

Nil

2026-08-19 • via Nuitee
S
Sylvester • couple • sg
7
Value for money
Pros:

Staff vey friendly

Cons:

Bath towel worn out

2026-08-15 • via Nuitee
A
Ai • extended_group • sg
8
2026-08-14 • via Nuitee
E
Esther • family_with_children • sg
6
Convenient location
Pros:

Good location

Cons:

Spa closed so early

2026-08-11 • via Nuitee
C
Chua • extended_group • sg
4
Disappointed. Check in time 2pm. We have waited for an hour plus to get the room and in between staff just keep telling
Pros:

Near shops and mall

Cons:

NA

2026-08-02 • via Nuitee
D
Derrick • family_with_children • sg
7
Pros:

Breakfast Buffet is good as there are new food selection everyday. Easy to book transport and good location.

Cons:

Towels look very old and not soft to use. Housekeeping was not done even though we put the cleaning card outside the door but we called the staff and they helped.

2026-07-02 • via Nuitee
C
chia • solo_traveller • sg
8
2026-06-28 • via Nuitee
L
LIAN • extended_group • my
8
Pros:

Good

2026-06-25 • via Nuitee
N
NORHEDAYU AYU • solo_traveller • sg
9
Pros:

Love the simple breakfast and location walk near to mall.

Cons:

None

2026-06-22 • via Nuitee
Y
yen • solo_traveller • sg
6
2026-06-21 • via Nuitee
B
Buhari • solo_traveller • sg
9
Pros:

10

Cons:

The place is very2 clean

2026-06-20 • via Nuitee
C
chia • solo_traveller • sg
10
2026-06-19 • via Nuitee
E
Esther • solo_traveller • my
10
2026-06-09 • via Nuitee
S
SEOW • solo_traveller • sg
8
2026-05-28 • via Nuitee
T
TAI • couple • sg
8
Pros:

Perfect location close to shopping mall, restaurants and massage shop.

Cons:

No fridges in room.

2026-05-27 • via Nuitee
E
Edmund YeoSM • solo_traveller • sg
4
Pros:

The staffs at the lobby are very friendly and helpful.

Cons:

This round we books 3 rooms but at first when we check in 1 of the rooms had a bad smell. We had them change another room for us. And remains 2 other rooms. At night we went back to the hotel after shopping i found my room also got a bad smell. At first I thought it was from the drain hole so i decided to cover it with wet paper to minimize the smell of getting out without asking for a changing room, cause the 1 room before we had changed they said have a full house during the weekend. And later I realized that the smell was from the tap water when I was taking a shower. What caused the water to have a bad smell? I can't imagine! Something happened to the water tank? I would not book this hotel anymore.... 😱

2026-05-25 • via Nuitee