Harmoni Suites Hotel

Hotels
8.2 (688 reviews)
Jalan Imam Bonjol 1 , Nagoya , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious room
Value for money
Cons:
Cleanliness issues
Outdated facilities
Limited amenities
Mixed perceptions on value for money

Categories

Cleanliness
6.5
Mixed feedback on cleanliness, with some guests mentioning the rooms were clean while others noted issues like stained carpets and old facilities.
Service
7.1
Overall positive feedback on service, with most guests appreciating friendly staff. Some complaints about slow responses to maintenance requests.
Location
8.2
Consistently praised for the convenient location near landmarks and malls, making it easy for guests to explore the area.
Room Quality
7.1
Budget-friendly rooms with basic amenities received mixed reviews. Some guests appreciated spaciousness, while others raised concerns about outdated facilities and uncomfortable mattresses.
Amenities
6.9
Guests had varied opinions on amenities, with some enjoying the value for money while others highlighted issues like extra charges for towels and limited services.
Value for Money
6.2
Mixed perceptions on value for money, with some guests feeling the prices were reasonable for the location, while others found the services did not match the cost.
Food and Beverage
7.2
Breakfast options received positive feedback, although some guests desired more variety. Japanese food was specifically praised, while cleanliness of dining areas and towels were concerns.
Overall Experience
7.6
Most guests had a positive overall experience with the hotel, recommending it mainly for location and friendly staff. However, issues like cleanliness, value for money, and dated facilities were mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 05:22

Property Description

Convenient Location
Located in Batam’s Nagoya Town, Harmoni Suites Hotel offers easy access to Nagoya Hill and the Harbour Bay Ferry Terminal, making it a prime choice for travelers looking for convenience.

Luxurious Amenities
The hotel features 2 dining options, an indoor swimming pool, and a spa, ensuring guests have plenty of opportunities to relax and indulge during their stay. The accommodation includes a kitchenette, flat-screen TV, and a personal safe for added comfort.

Entertainment and Leisure
From karaoke sessions to billiards, sauna relaxation to a well-equipped gym, Harmoni Suites Hotel provides a range of entertainment and leisure facilities to keep guests entertained throughout their visit.

Book your stay at Harmoni Suites Hotel now to experience a perfect blend of convenience, luxury, and entertainment.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People 10 years old and over stay for Rp 300,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 688 reviews
Cleanliness: 6.5
Service: 7.1
Location: 8.2
Room Quality: 7.1
Amenities: 6.9
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7.6
M
Mohd with friends sg
1
Bad
2025-07-22 via Nuitee
G
Gooi family with young children my
9
Superb
2025-06-09 via Nuitee
S
Suppayan group sg
8
Very nice place and food is nice
Pros:

My first choice hotel

2025-06-05 via Nuitee
D
David solo traveller gb
5
Disgraceful
Pros:

Average hotel

Cons:

The fact that the hotel took my booking knowing that they were to close the hotel during my stay. I was not even informed the hotel would close until I ask reception what was happening. Disgraceful way to treat a customer. I will never stay in a Harmoni Group hotel again.

2025-06-01 via Nuitee
K
Kkd0607 group sg
7
Very convenient location and good value
Pros:

Liked · Great location and very good value for money. Room is almost like a serviced studio with a mini fridge, microwave, cooling stove and basic utensils and cutlery. Also the hotel is walking distance to Nagoya Hill Mall which is very convenient. Breakfast also very decent considering the price and options on offer. Not too noisy at night as well. Overall definitely recommend to stay.

Cons:

Disliked · Extra towels are provided but chargeable, would be nice if this was like other hotels just provided on request.
Another point was my booking allowed for an early check-in but they sadly did not have a room ready, so had to wait about 40 mins till I got my room.

2025-05-26 via Nuitee
K
Kkd0607 solo traveller sg
7
Great location and value for the price
Pros:

Great location and very good value for money. Room is almost like a serviced studio with a mini fridge, microwave, cooling stove and basic utensils and cutlery. Also the hotel is walking distance to Nagoya Hill Mall which is very convenient. Breakfast also very decent considering the price and options on offer. Not too noisy at night as well. Overall definitely recommend to stay.

Cons:

Extra towels are provided but chargeable, would be nice if this was like other hotels just provided on request. Also soaps were not changed/provided new the next day after housekeeping.

2025-05-26 via Nuitee
M
Mattyfriday young couple sg
1
CLOSED?
Pros:

none

Cons:

Hotel was closed when arrived... didn't get any notification of closure...booking was still charged...still no response from hotel nor booking.com side... truly disappointed. Have to book another hotel nearby last minute.

2025-05-23 via Nuitee
K
K family with young children in
8
Very good
2025-05-20 via Nuitee
J
Julianah family with young children sg
2
First & Last stay for this Hotel
Pros:

- Decoration of rose flowers.

Cons:

- There’s no attraction there.
- No smoking allowed in the room, have to go down to smoke at first level.
- Surrounding abit creepy.
- Food not really delicious.
- Aircon was down for a night, they provide fans (but limited).
- Water Pressure for Bidet is Too Low.

2025-05-19 via Nuitee
M
Mahmoud solo traveller ae
10
I like it
Pros:

Good location

Cons:

No much internment

2025-05-18 via Nuitee
M
Masturah family with young children sg
5
Passable
Pros:

Location was good

Cons:

Our stay was disappointing due to the dated rooms, which lacked modern touches. The smell of cigarettes was overpowering, and the pillows and mattress were old and uncomfortable. Additionally, the stained carpet detracted from the overall ambiance. Hopefully, the hotel will consider renovations and updates to improve the guest experience

2025-05-15 via Nuitee
M
Muhammad with friends sg
7
Its was good
Pros:

The size of the room space.

Cons:

There was a power outage during my last day.

2025-05-12 via Nuitee
N
Noralynn young couple sg
7
Overall all staffs are friendly and kind .
Pros:

Room cleaners provide excellent service

Cons:

Call up for aircon leaks at room 632 but nobody shown up despite reported to front desk.

2025-05-10 via Nuitee
B
Balakrishnan family with young children sg
8
Good atmosphere nil
Pros:

Didn't take breakfast

Cons:

Nil

2025-05-07 via Nuitee
S
Seiji solo traveller sg
9
Good
Pros:

Excellent breakfast, Japanese food

Cons:

Old facilities in a room, bathtub, etc

2025-05-06 via Nuitee
M
Mohammad young couple id
5
Previously I liked it but now I do not due to the seasons above
Pros:

I liked the location

Cons:

The bed, the cleanliness and breakfast were poor

2025-05-01 via Nuitee
A
Aryan5683 family with young children sg
8
Very good
2025-04-27 via Nuitee
A
Abdul family with young children sg
6
Pleasant
Cons:

Regarding shower water not clean enough.i,and my wife getting itch.

2025-04-23 via Nuitee
J
Joseph young couple us
1
Bad
2025-04-22 via Nuitee
S
Sukhjeet young couple sg
10
Exceptional
2025-04-21 via Nuitee