Smart Apart Living - Wien Hauptbahnhof - self check-in

Hotels
7.5 (1490 reviews)
Waldgasse 19 , Vienna , at

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Allergy-free room
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Difficult check-in

Categories

Cleanliness
5.64
Some reviews indicated that cleanliness could be improved, with mentions of a dirty fridge and a sofa with stains.
Service
8.61
Standard service quality for this hotel tier, although there were minor issues with check-in.
Location
8.65
Multiple reviews praised the convenient location of the accommodation.
Room Quality
7.6
Rooms were generally comfortable, but some had problems such as poor insulation and furniture wear.
Amenities
6.63
Reviews mentioned a lack of kitchen utensils and issues with the heating/AC system.
Value for Money
8.09
The price was considered reasonable despite some downsides.
Food and Beverage
7.64
Standard quality for this hotel tier, with no specific feedback given.
Overall Experience
7.11
While some guests had enjoyable experiences, others faced significant problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:32

Property Description

Modern Aparthotel in Vienna's Sonnwendviertel District

Convenient Location: Situated just a short walk from Vienna Main Train Station and the Reumannplatz Underground Station, our Aparthotel offers easy access to the city's key attractions.

Comfortable Apartments: Enjoy the amenities of soundproofing, a modern cooling and heating system, a fully equipped kitchen, and a cozy living area with satellite TV in each apartment. Some units also boast a balcony or terrace for a relaxing stay.

Accessible to City Center: Explore Vienna effortlessly with a quick 5-minute underground ride to St. Stephen's Cathedral and the bustling city center.

Experience the perfect blend of comfort and convenience at Aparthotel - Smart Apart Living. Book your stay now!

Important information:

Check-in takes place from 14:00 at the Fast & Easy self-check-in terminal in the entrance area. Please follow the instructions below. Please note that your credit card or debit card pin code is required for payment. Please note that cash payment is not possible.

Instructions:
- Choose your language
- Enter your booking code (use only the digits, without the dots).
- Enter your personal data and check your reservation
- Pay with your credit or debit card - you will need your personal secret pin code
- Take your keycard and your receipt
- Check-out: please drop your keycard into the box at the check-in terminal.

Parking facilities are available at underground garage Tiefgarage Reumannplatz (entry via Waldgasse and Rotenhofgasse). Prices and other information can be found on their website.

To gain access to the building, you need a valid credit card or debit card, same process as entering a bank foyer.

Breakfast is available from 08.00 am to 10.00 am every day .
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1490 reviews
Cleanliness: 5.64
Service: 8.61
Location: 8.65
Room Quality: 7.6
Amenities: 6.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 7.11
M
Marco • solo_traveller • at
8
Die teureren Apartments mit Balkon sind sehr gut und komfortabel.
Pros:

Dies bezieht sich auf das teurere Apartment mit Balkon (ich wurde hochgestuft, vielen Dank dafür). Das Apartment ist super ausgestattet inkl. Balkon und Badewanne, sehr sauber und leicht zu erreichen. Check-in hat ohne Probleme funktioniert.

Cons:

Bett war teilweise etwas instabil, weil es sich um nur zwei zusammengeschobene Seiten handelt.

2026-06-06 • via Nuitee
M
Marco • solo_traveller • at
6
Gutes Preis-Leistungsverhältnis, leider stickig
Pros:

Das kleine Einzelappartment ist sehr gut aufgeteilt, viele smarte Einrichtungsentscheidungen um alles reinzubekommen. Das Bett ist bequem und man hat auch alles was man braucht, also Kühlschrank, eigenes Bad und eine Kochplatte.

Cons:

Leider sehr stickig im Sommer, musste die Tür bzw. das Fenster offen lassen, da es ansonsten zu heiß und stickig wird bzw. das Bad nicht trocknet.

2026-06-06 • via Nuitee
M
Middleton • solo_traveller • us
1
Pros:

Hampton Brown didn't stay there. Your booking process would not work and he wasn't allowed into the room. I want a full and complete refund!

Cons:

Hampton Brown didn't stay there. Your booking process would not work and he wasn't allowed into the room. I want a full and complete refund!

2026-06-06 • via Nuitee
R
Radka • couple • bg
8
2026-06-04 • via Nuitee
M
MARIA ANASTASIA • solo_traveller • gr
2
Pros:

Το στρώμα του κρεβατιού και η ησυχία

Cons:

Αγενεστατο προσωπικό εξυπηρέτησης
Μας έβαλαν 3 άτομα σε δωμάτιο για 2
Είχαν παροχές όπως μαξιλάρια και σεντόνια μόνο για 2 άτομα
Καμία εξυπηρέτηση σε επόμενη προσπάθεια τηλεφωνικής επικοινωνίας,απλά δεν τον ξανασηκωσαν
Σε πρώτο τηλεφώνημα κακή εξυπηρέτηση ενώ οι ίδιοι δεν μας είχαν στείλει QR για την είσοδο μας

2026-06-01 • via Nuitee
H
Holly • couple • gb
8
Pleasant
Pros:

Easy to access and not too far from the main train station, clean and cosey

Cons:

AC didn’t work it was extremely hot

2026-05-31 • via Nuitee
V
Verena • family_with_children • at
9
Super Preis-Leistungsverhältnis
Pros:

Die Lage, so nah an der U1, ist für Sightseeing wirklich total praktisch. Rund um die Ubahnstation finden sich Lebensmittelgeschäfte, DM und einige Lokale zum Essen gehen. Total vorteilhaft sind ebenso die Rollos, mit denen sich die Wohnung sehr gut abdunkeln lässt. Die Küche könnten einen ticken besser ausgestattet sein (1 Handtuch ist uns immer etwas zu wenig, fehlt auch Salz und Pfeffer). Ansonsten gibt es kaum was zu Meckern. Das Preis-Leistungs-Verhältnis ist wirklich klasse.

Cons:

Bei Ankunft war unsere Unterkunft lediglich für 2, statt für 4 Personen bezogen. Es dauerte leider sehr lange, bis wir uns die restlichen Bettbezüge, sowie Handtücher organisieren konnten.

2026-05-29 • via Nuitee
S
Sarah • couple • gb
6
Cheap, comfortable, simple
Pros:

I really enjoyed the location, the self check in was so easy to use and accessible. Overall it was a nice stay, felt safe and comfortable.

Cons:

A lot of the amenities advertised weren’t available. No air con, internet didn’t work, there wasn’t a bin except for the tiny bathroom sanitary bin

2026-05-29 • via Nuitee
B
Betül • solo_traveller • tr
8
2026-05-28 • via Nuitee
M
Magdalena • solo_traveller • pl
1
Cons:

Nie było klimatyzacji, co jest niezgodne z opisem. Pokój nagrzewał się do 30 stopni. Ekran do check in nie działał więc nie mogłam zmienić pokoju. Obsługa nie była w stanie pomóc, bo jej nie ma na miejscu. Szkoda pieniędzy

2026-05-28 • via Nuitee
C
Concepcio • couple • es
5
Bé
Cons:

Segurament a la propietat de Apart.. li surt molt bé econòmicament que no hi hagi personal de consergeria però no poder plantejar dubtes (fraccionament de la llum de l'espai) és força deficitari.

2026-05-26 • via Nuitee
A
Andre • solo_traveller • at
7
Für eine kurz Urlaub perfekt
Pros:

Zimmer modern und für die Größe alles was man braucht sehr sauber was ist auch gut finde ist das man rund um die uhr einen Getränke und Kaffee Automaten hat

Cons:

Immer Sommer bzw nach dem Duschen wird es sehr warm im Zimmer leider hat die Klimaanlage nicht funktioniert bzw hab ich es nicht zusammen gebracht

2026-05-26 • via Nuitee
Y
Yasin • solo_traveller • at
5
2026-05-26 • via Nuitee
N
Nicole • couple • at
5
2026-05-26 • via Nuitee
J
Joanna • family_with_children • pl
7
Dobra miejscówka na krótki pobyt.
Pros:

Lokalizacja.

Cons:

Brak kosza na śmieci. Jeden włącznik na światło na całe mieszkanie.

2026-05-25 • via Nuitee
S
Sveinn • couple • is
5
Pros:

Nokkuð fín staðsetning, snyrtilegt, allt sem maður þurfti

Cons:

Loftræsing virkaði ekki, glugginn mjög lítill svo herbergið var sjóðandi heitt alla nótt, engin starfsmenn í móttöku og enginn sem svarar símanum í check-in

2026-05-25 • via Nuitee
B
Ben • solo_traveller • nl
6
Pros:

Het is fijn dat er een koelkast was.

Cons:

De spullen in de keuken waren erg miniem. Geen prullebak, geen vaatdoekje en geen stoffer en blik. Na 2 dagen is het fijn om de vloer even aan te vegen zodat je geen stof meeneemt in bed.

2026-05-24 • via Nuitee
I
Ilaria • couple • it
7
2026-05-23 • via Nuitee
F
FRANCISCO JOSE • couple • es
8
Recomendable
Pros:

Ubicación y el apartamento en general

Cons:

El check in es tedioso, no hay personal para ayudar, la habitación tenía Tv pero no tenía control remoto.

2026-05-23 • via Nuitee
P
Pablo • couple • gb
1
Cheap but not worth it
Pros:

Good location.

Cons:

Air conditioning didn’t work and window was broken. Had to sleep with door open to let air in meaning it was unsafe and smoke from smokers filled my room. No one at virtual reception ever answered or got back to me. I called 14 times and messaged booking.com. No one was any help. After two (of 11 booked) nights, I had to leave and go elsewhere.

2026-05-21 • via Nuitee