Hilton Garden Inn Miami South Beach

Close to the beach

La ubicación está bien, no es pleno south beach por lo que está más tranquilo.

Breakfast was ok.. Location was ok

Personnel super sympa
Chambre petite mais propre

Checked into this hotel and was told valet parking was available. When I asked to use it, I was then told valet was full and that I needed to find street parking on my own. I asked if there was a parking lot or designated area and was simply told to “go that way” while the front desk pointed up the street.

I eventually found street parking that only allows 6-hour parking, meaning I have to wake up at 3:00 AM to reset the meter. Completely unacceptable for a hotel stay.

When I asked about the on-site restaurant, I never received a clear or direct answer. I then asked how to turn on the heat in the room and was told it cannot be turned on, despite it being 48 degrees outside. I requested four blankets and was only given two.

Overall, the lack of communication, basic amenities, and customer service was shocking. Never stay here. Find another hotel. If I could give this place fewer stars, I would.

Ariel very well Service. The customer Service amazing specially Ariel. Thanks for our stay was wonderful. Very recommend.

We stayed a night in this lovely hotel, the beds are comfortable. The food from the buffet could be better.The costumer service we received from Ariel was the best part of our trip!

Excellent. Adan is the best !!! Thank you
Clean comfy great service great location
Made the difference We appreciate having Adan as the guest service specialist. Simple the best

I’ve been coming to the Hilton for many, many years. I live in New York, but whenever I come to Miami, this hotel truly feels like home.

A big reason for that is Adam. Adam is simply the best. He is always kind, attentive, and incredibly professional. As someone who often travels alone, he consistently makes sure I feel safe, comfortable, and taken care of. His presence and care mean more to me than I can express.

There are many hotels I could choose from, but I continue to book the Hilton Garden Inn Miami Beach not only for the location, but mainly because Adan is there. He creates a sense of warmth, familiarity, and genuine hospitality that is rare to find.

He makes this place feel like family, and that’s why I truly love staying at the Hilton Garden Inn Miami Beach.

Property was well maintained. Staff was very friendly.

The hotel is good. The rooms are very comfortable, the beds are great, and the staff is outstanding. Everyone speaks Spanish, they’re very friendly, and they help you with everything. Ariel, who works at night, is amazing, super helpful!

La atencion en la recepción, muy agradables y, dispuestos a proporcionar la informacion solicitada de buena manera
la ubicación del hotel muy buena, buenas toallas para el baño

Everything was great! The hotel was really nice, but the best part was Noelia’s attention. She was super friendly, helpful, and always in a good mood. Would absolutely stay again.

I want to warn other travelers before booking this hotel. As a Diamond member, this was the worst Hilton experience I have ever had. The Hilton brand should be embarrassed to have this property in their portfolio.

The hotel is very overpriced for the quality. The rooms are old and neglected and need a full renovation. There was also an unpleasant odor when entering the lobby that made a bad first impression. The photos I posted show the mildew and water damage on the bathroom ceiling, peeling paint, black spots along the edges, and rusted fixtures. The room felt low quality from the moment I walked in.

One night the shower never got hot even after running it for 20 minutes. I had to take a cold shower. On other nights the fire alarm went off for no reason. Parking is also a major problem because there is no on site parking. You have to park at another hotel and walk around the block with your luggage.

The staff were pleasant and apologized, but these issues are far beyond their control and fall entirely on ownership and management.

This stay was so bad that I may seriously consider switching to Marriott or another brand after 15+ years of loyalty as Hilton diamond member. I DO NOT recommend anyone stay here!

Our stay at the hotel was excellent. We especially want to highlight NOELIA outstanding service, her warmth, professionalism, and dedication truly elevated our experience. Staff like her make all the difference.

We had a wonderful stay. The hotel is clean and comfortable, but what truly made our experience exceptional was Noelia’s service. She was incredibly friendly, professional, and attentive to every detail, making us feel right at home. We would definitely come back. Thank you, Noelia!

Amazing location and hospitality. Carolina at front desk and Lisa in house keeping went above and beyond to help answer any questions and improved the experience

Carolina and Lisa were so friendly and kind and the room and service was perfect! Would definitely stay here again and suggest this hotel experience🙌

Loved my stay here! Great vibes, great location, and super comfortable rooms. Noelia was amazing, super sweet and always ready to help. She definitely made my stay smoother and more enjoyable.