Facilities

Boat tours nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Location
Service
View
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
5.45
Room was dirty and had poor maintenance.
Service
8.45
Staff was kind and welcoming; some issues with check-in experience.
Location
8.95
Great location for nightlife and beach access.
Room Quality
6.45
Rooms are old and poorly maintained, not the standard expected.
Amenities
6.45
Limited amenities; no complimentary water or breakfast.
Value for Money
6.95
Not worth the price considering the condition of the rooms.
Food and Beverage
7.45
Food was decent, but service was lacking in quality.
Overall Experience
7.45
It was an average experience with some positives but several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:36

Property Description

Discover a slice of paradise at Ocean Dream Cancun by GuruHotel, where relaxation and luxury meet in perfect harmony.

Unwind in Serenity
Indulge in our onsite spa services, featuring rejuvenating massages, body treatments, and facials that promise to melt your stress away.

Gourmet Dining Options
Savor delightful meals at our restaurant or enjoy the convenience of room service during limited hours. Quench your thirst at our inviting swim-up bar or choose from two poolside bars for a refreshing drink.

Comfort and Convenience
Stay connected with complimentary Wi-Fi in your air-conditioned room, equipped with flat-screen TVs and convenient amenities. Our 24-hour front desk and airport shuttle service ensure a seamless experience from start to finish.

With stunning beaches just a stone's throw away, secure your oasis at Ocean Dream Cancun today and immerse yourself in unforgettable tranquility!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 160 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 7.45
D
Diana • family_with_children • us
1
Pros:

Nothing

Cons:

Bad service

2026-07-17 • via Nuitee
S
Soledad • solo_traveller • us
4
2026-07-17 • via Nuitee
P
philippe • couple • ca
1
Affreux
Pros:

Rien

Cons:

Tout. Mal propre. Personnel pas gentil. Aucune aides. Ascenseurs 1 sur 2 ne fonctionnnait pas, etc

2026-07-17 • via Nuitee
L
Lenka • family_with_children • sk
7
2026-07-17 • via Nuitee
G
Garcia Santana • solo_traveller • mx
10
Pros:

La ubicación era excelente y las vistas, aunque nos tocó algo de sargazo, se apreciaba bastante los colores del mar

2026-07-17 • via Nuitee
T
Trish • extended_group • au
5
The views were good and the pool area nice. Wouldn’t stay again.
Pros:

The views and the pool area

Cons:

The rooms were out dated. The staff not so friendly. Long check in and check out. The beds were uncomfortable.

2026-07-16 • via Nuitee
J
Jenny • family_with_children • cr
10
Agradable y hermosa vista al mar.
Pros:

La ubicación, el área de piscina, la atención.

Cons:

Faltaba una mesa en la habitación, por si se quería tomar un café o un refresco, y hay suficiente espacio para una mesa!

2026-07-15 • via Nuitee
P
Pascal • extended_group • fr
7
2026-07-15 • via Nuitee
J
Juan • solo_traveller • us
5
Great location, service was not good.
Pros:

The location was great amd the view was great as well.

Cons:

Fees for everything! They won't let you take drinks or food into the pool area because they want you to spend at their bar, but then they close it at 5 pm ON A SATURDAY. They asked us to move to the beach area if we had food or drinks, we moved to the shaded area they provide and guess what? They kicked us out of there as well. They told us we couldn't used them if we were not consuming food or alcohol from the hotel. We had to move like 20 feet closer to the beach. Will not be staying there again.

2026-07-14 • via Nuitee
R
Ronald • extended_group • gb
7
2026-07-11 • via Nuitee
C
Cindy • couple • ca
10
it was beautiful
Pros:

great place, friendly staff, stunning views

Cons:

they don’t have a late check out option

2026-07-09 • via Nuitee
H
Haider • solo_traveller • au
5
2026-07-09 • via Nuitee
C
Cesar • solo_traveller • mx
7
Pros:

La playa y la piscina

Cons:

La habitación , en mal estado (mantenimiento) la pared exterior sin pintar.

2026-07-08 • via Nuitee
J
Jennifer • extended_group • us
10
Mejor hotel y ubicación fantastica
Pros:

Las albercas terraza y vistas hermosas

Cons:

Los elevadores muy lejos

2026-07-06 • via Nuitee
D
Dimitar • couple • bg
10
2026-07-04 • via Nuitee
L
Lic. Polanco • family_with_children • mx
6
Pros:

La ubicación, buena zona

Cons:

No te dan agua de cortesia en la habitación, querian obtener una copia del pasaporte de mis hijos menores de edad, lo cual no lo permití,

2026-07-04 • via Nuitee
M
Maj-Britt • family_with_children • dk
8
Dejligt ophold med smuk udsigt
Pros:

Flot havudsigt, store og rene værelser, venligt personale, god beliggenhed, fin poolbar.

Cons:

Hotellet er lidt slidt og værelserne sparsomt indrettet, men ellers super fint.

2026-07-04 • via Nuitee
A
Abdulaziz • family_with_children • dm
9
Perfect location for everything
Pros:

Well organized

Cons:

They missed a cleaning day

2026-07-04 • via Nuitee
S
Selene • solo_traveller • es
9
Espectacular!
Pros:

Todo estaba muy bien!! Las instalaciones muy lindas, limpio ordenado! La recepción súper amables!

Cons:

Lo malo que se escucha mucho los ruidos del aire acondicionado!

2026-07-03 • via Nuitee
G
Gabriele • extended_group • it
7
2026-07-03 • via Nuitee