Facilities

Boat tours nearby
Proposal/romance packages available
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Location
Service
View
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
5.45
Room was dirty and had poor maintenance.
Service
8.45
Staff was kind and welcoming; some issues with check-in experience.
Location
8.95
Great location for nightlife and beach access.
Room Quality
6.45
Rooms are old and poorly maintained, not the standard expected.
Amenities
6.45
Limited amenities; no complimentary water or breakfast.
Value for Money
6.95
Not worth the price considering the condition of the rooms.
Food and Beverage
7.45
Food was decent, but service was lacking in quality.
Overall Experience
7.45
It was an average experience with some positives but several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:36

Property Description

Discover a slice of paradise at Ocean Dream Cancun by GuruHotel, where relaxation and luxury meet in perfect harmony.

Unwind in Serenity
Indulge in our onsite spa services, featuring rejuvenating massages, body treatments, and facials that promise to melt your stress away.

Gourmet Dining Options
Savor delightful meals at our restaurant or enjoy the convenience of room service during limited hours. Quench your thirst at our inviting swim-up bar or choose from two poolside bars for a refreshing drink.

Comfort and Convenience
Stay connected with complimentary Wi-Fi in your air-conditioned room, equipped with flat-screen TVs and convenient amenities. Our 24-hour front desk and airport shuttle service ensure a seamless experience from start to finish.

With stunning beaches just a stone's throw away, secure your oasis at Ocean Dream Cancun today and immerse yourself in unforgettable tranquility!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 160 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 7.45
P
Paul
10
Pros:

Location
Great spot in the middle of everything very pleasantly surprised for the value. Had one small problem with the hot water heater but they cam and replaced with in an hour.

2025-10-11 • via Nuitee
F
Francois
4
Pros:

Staff could be friendlier

2025-10-07 • via Nuitee
R
Rogelio
10
Pros:

The

2025-09-21 • via Nuitee
C
Claire • family_with_children
2
Pros:

The staff was really nice but our room was dirty. We had a penthouse suite and it was filty. Glad I only spent one night there.

2025-09-16 • via Nuitee
B
Bianca
6
Pros:

Room service phone did not work, TVs are outdated and bathroom was clogged Other than that it was okay Loved that it’s very well located

2025-09-16 • via Nuitee
D
Dhwani
6
Pros:

The property does not provide water bottles so it

2025-09-12 • via Nuitee
V
Victor Hugo Rodriguez
6
Pros:

Very poor room conditions matress very old with holes,shower missin glass door water all over the floors when shower

2025-09-10 • via Nuitee
S
Sinario
10
Pros:

Beach view

2025-09-08 • via Nuitee
C
Claudia
6
Pros:

Los cuartos ya son viejos pero
Están
Remodelados , pero distribución de espacios no es buena

2025-09-01 • via Nuitee
F
FERNANDO
2
Pros:

Check in staff was very unpleasant. security was rude. hotel is outdated. toilets barely work.

2025-08-27 • via Nuitee
C
Claudine
8
Agréable
Pros:

La piscine est nettoyée, mais malgré cela à chaque jour en après-midi un film de gras flotte à la surface. Piscine tellement chaude, aucunement rafraîchissante. Une des 2 piscines perd le soleil vers 14h. La plage est exceptionnelle. Hotel propre.

2025-08-26 • via Nuitee
V
Victor • family
8
Pros:

It has a great ocean view

2025-08-19 • via Nuitee
E
eddy
10
Pros:

Good

2025-08-19 • via Nuitee
R
Ramon • family
10
Pros:

Perfect location

2025-08-09 • via Nuitee
J
Juan • partner
8
Pros:

Very nice for the price and great walking distance to most restaurants and bars

2025-08-04 • via Nuitee
C
carlos • family
10
Pros:

Nice hotel my family loved it

2025-08-04 • via Nuitee
A
Alejandra • family
8
Pros:

me and my family stayed here for three nights, and everyone was very nice. we liked the food, and the drinks. the hotel itself is nice it’s not super modern but it was good for us. we loved the pool and how close it was to the beach. the only thing we have complains about is our hotel room bathroom only had one door for the shower, so the water was falling everywhere. and the cleaning of the room that we asked for was not the best but that’s not something major just little things

2025-07-31 • via Nuitee
A
Antonio • family
10
Pros:

Thanks

2025-07-31 • via Nuitee
S
Sonia • family
4
Pros:

The hotel is very poor in quality.

2025-07-27 • via Nuitee
C
Carlos Valdez • family
10
Pros:

Staff was kind and welcoming.

2025-07-24 • via Nuitee