Sports Illustrated Resorts Chicago

Room was spacious and clean ,bathroom didn’t have a bath which wasn’t an issue to us,a well stocked mini bar and easy access to transportation, food and sights.

I recently stayed at the Virgin Hotel Chicago to celebrate my husband's birthday. Overall, the hotel was fantastic, with stylish decor, comfortable rooms, and friendly staff. However, I did have one disappointment. Prior to our arrival, I reached out to the hotel staff to request a small, special touch in our room to celebrate my husband's birthday. The attendant assured me that it would be taken care of, but when we got to our room, nothing had been done.

While this was a minor issue in the grand scheme of things and did not significantly affect our overall experience, it was disappointing, especially since we were excited for the special touch to mark the occasion. Other than that, we enjoyed our stay and appreciated the unique atmosphere the Virgin Hotel offers. I hope to return in the future and hope for a more attentive approach in fulfilling special requests.

Central location downtown, where you can pretty much walk to major places in any direction. Hotel is chic(ish).

It was walking distance to the Chicago Theater. The room was clean. Staff was nice. Everything was great except the outlets in the room. I tried several different ways/outlets to charge electronics but the connection wouldn’t work.

Trendy vibe, staff were very helpful. Gave us an upgrade for our 50th anniversary.

Clean room!!

Great place to stay near everything.

Beautiful hotel every thing about this hotel was perfect

Not a great experience from this hotel.
The good:
Check-in underwhelming (especially for a Virgin brand); food carts left in the lobby opposite elevators with door to the kitchen wide open.
Room on 20th floor was fine - nothing great.
Bed was comfortable, room was clean

The less-than-good:
blanket for the bed was a very used $5 target special - nothing nice and befitting a more-than-average hotel
toilet seat - cheap and nasty
TV - remote would randomly turn off the tv and had to be restarted (sometimes the old tech is better than the new stuff)
Luggage - no room for larger suitcases - would not fit in the built in shelf, and no luggage rack for the larger case
Built in "wardrobe" - not tall enough to hand trousers

An about average stay for a hotel; but Virgin need to master the basics (something the bigger chains have figured out)

Great property, great rooms.
Gorgeous rooftop bar!!

Staff was overly friendly and the location was great!

Amazing mini vacay
Very clean hotel and very friendly staff

Overall stay was good, but when considering the price, not excellent. Service was amazing, amenities left something to be desired. Technology in room and on the Virgin app was glitchy which made our stay a little frustrating due to many features relying on the tech.

Loved the property. Suggested that Cerise not reserve all the tables ... we went up two evenings at 5:00 p.m. before
going out for the night and the couch areas were all set with reserve signs... we understand if there are reservations but they sat empty the whole time we stood there... for an hour or so. Otherwise, we thought Virgin was wonderful and an amazing location!

Loud counstruction going on right outside of the hotel and also locted in a not so safe area. Being that this is a pet friendly hotel, you won't be able to comfortably walk you dog after sunset. No seating in lobby to sit around.

Pros includes filtered water in the lobby, and pets stay free. Also was able to accomodate 1pm complimentary late checkout.

The hotel is cute, the room is fine. Finding out upon check-in that I would be charged a $35 “resort fee” for things like wi-fi and use of the amenities was not fine. When I book through Hotels.com and it lets me know that my total includes taxes and fees it’s absurd that I would be charged ANOTHER fee on the property for things that should absolutely be included in the price of the room. I won’t be staying here again because of it.

It was great, clean room. I liked the roof top bar.
my only concern is that hot water was not during peak times, but still ok to take shower

Hotel exceptional, speedy checkin, very friendly staff who explained everything in detail and were happy to answer any queries. Bedrooms, quirky, beautiful bedding, lovely comfortable bed and pillows, food and drink excellent. Good central location to all amenities, shops bars and cafes. One of the best hotels we have stayed in

Room was very clean. Staff were very welcoming.

Was one of the best experiences of my life