Hotel Hacienda Cancun

Hotels
•
Kavia Hotels
7.7 (349 reviews)
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Poor cleanliness
Old facilities
No hot water

Categories

Cleanliness
5.95
Multiple reviews mention poor cleanliness, including mold and bad odors in rooms.
Service
8.45
Friendly and helpful staff are frequently praised.
Location
8.95
Good location close to transportation and restaurants.
Room Quality
6.45
Rooms are described as outdated and sometimes lacking basic amenities.
Amenities
7.45
Basic amenities are available, but some facilities are reported as inadequate or malfunctioning.
Value for Money
8.45
Affordable pricing for a place to stay, considering its location.
Food and Beverage
7.95
No specific comments provided, assumed to be standard.
Overall Experience
7.95
General sentiment reflects a mix of positive and negative experiences, but overall meets expectations for a budget hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Central Location and Outdoor Pool
Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service
Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions
Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 349 reviews
Cleanliness: 5.95
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 7.95
E
Ekaterina • family_with_children • ru
8
Только переночевать 1 ночь подойдет
Pros:

Местоположение отлично

Cons:

Не очень уютно в номерах, но а эти деньги можно перетерпеть

2026-04-03 • via Nuitee
C
Carrillo • solo_traveller • mx
9
2026-04-01 • via Nuitee
C
Contreras • family_with_children • mx
9
Pros:

Habitacion limpia y agradable

Cons:

No hay agua caliente en la regadera

2026-03-31 • via Nuitee
W
Warner • couple • cr
10
Lugar cómodo, céntrico y fresco
Pros:

Limpio y ordenado

Cons:

La bulla de los otros inquilinos

2026-03-30 • via Nuitee
D
Daniel • family_with_children • mx
5
CAMAS HORRIBLES
Pros:

Ubicación.

Cons:

No hay teléfono en la habitacion, el agua sale apenas tibia, los colchones muuuy incómodos, pedi cobijas porqué estaba frío y no habia, me dieron un par de sábanas extras para taparnos (las camas solo tienen sabanas), al día siguiente pedí cobijas y solo me dieron un par de cobertores de algodón muy delgados y no cubrían lo suficiente.

2026-03-28 • via Nuitee
D
Dan • family_with_children • hu
1
Pros:

not much to like in this place besides the location, what made me laugh is the electric plus ABOVE the door

Cons:

this place is takes the cake, the room is terrible, dirty , cracks on the wall, the bed is like 100+ year old, the receptionist is everything but helpful, the electricity plug is moving yes its moving not fixed neither the light switch so its everything but safe. Ive been traveling alot and i do not mind staying a night in not so fancy places but this is just pure nightmare, i dont even know how on earth booking.com let them advert on their site.

2026-03-28 • via Nuitee
H
Herve • family_with_children • fr
6
Pros:

L'amabilité de la réceptionniste, la propreté

Cons:

Pas du tout d'eau chaude, cuisine commune très discutable sur la propreté
Lavabo de la chambre a la porte d'entrée 🙁🙁🙁
Pas de vacances et vient pour la lumière centrale, bof bof

2026-03-24 • via Nuitee
C
Contreras • family_with_children • mx
9
Pros:

Muy bonita decoración en las áreas del hotel

Cons:

Entra mucha luz en la habitación

2026-03-24 • via Nuitee
F
Fernando Daniel • family_with_children • mx
10
Pros:

La amabilidad en recepción y personal

Cons:

Por la ventana entraba aire

2026-03-23 • via Nuitee
L
Louise • family_with_children • fr
3
Pros:

L'accueil tardif mais très gentil de la personne sur place

Cons:

La fenêtre de notre chambre donnait sur un mur en face. Salle de bain avec des cheveux dans le bac de douche et sol très très très sale (traces de chaussures et de pieds ...)

2026-03-23 • via Nuitee
M
Martha Elena • family_with_children • mx
8
2026-03-21 • via Nuitee
E
Elisabetta • extended_group • it
7
Pros:

Struttura pulita e comoda

Cons:

Un po’ isolato

2026-03-19 • via Nuitee
W
Walsh • family_with_children • gb
5
Pros:

Tv Air Conditioning

Cons:

Not enough lights.

2026-03-18 • via Nuitee
F
Fabienne • family_with_children • fr
10
Pros:

Accueil excellent personnel dynamique et réactif l'hôtel est très bien placé pour aller au plage avec les bus il y a tout autour des petits et grand restaurant je recommande cet établissement

2026-03-18 • via Nuitee
A
Antonella Legovini Vargas • family_with_children • es
10
2026-03-17 • via Nuitee
J
Jared • family_with_children • mx
9
2026-03-16 • via Nuitee
A
Atanas Atanasov • family_with_children • bg
8
Not a bad hotel. Excellent location*
Pros:

Very good location (If you are staying for a day or two, just to be close to the bus station or airport) - very close to the shopping area, but in a quiet and peaceful place. The hotel itself is nothing special, but at least it is clean, with nice beds and air conditioning. For hot water you have to be patient for it to come, but anyway the climate is so warm that you don't really need hot water.

2026-03-16 • via Nuitee
S
Sarahi • family_with_children • mx
10
2026-03-14 • via Nuitee
N
Nicole • family_with_children • us
5
Pros:

the location was great,

Cons:

the room smelled bad, my allergies couldn't handle it. the wifi wasn't good and dropped often and you could hear everything going on in the halls

2026-03-12 • via Nuitee
N
Nathalie • family_with_children • mx
10
100% recomendable
Pros:

El personal excelente trato, la verdad bastante recomendable.
Excelente ubicación
Nos encantó
Volveremos el próximo año primero Dios!

2026-03-11 • via Nuitee