Hotel Hacienda Cancun

Hotels
•
Kavia Hotels
7.7 (349 reviews)
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Poor cleanliness
Old facilities
No hot water

Categories

Cleanliness
5.95
Multiple reviews mention poor cleanliness, including mold and bad odors in rooms.
Service
8.45
Friendly and helpful staff are frequently praised.
Location
8.95
Good location close to transportation and restaurants.
Room Quality
6.45
Rooms are described as outdated and sometimes lacking basic amenities.
Amenities
7.45
Basic amenities are available, but some facilities are reported as inadequate or malfunctioning.
Value for Money
8.45
Affordable pricing for a place to stay, considering its location.
Food and Beverage
7.95
No specific comments provided, assumed to be standard.
Overall Experience
7.95
General sentiment reflects a mix of positive and negative experiences, but overall meets expectations for a budget hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Central Location and Outdoor Pool
Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service
Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions
Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 349 reviews
Cleanliness: 5.95
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 7.95
S
Sarahi • family_with_children • mx
10
2026-03-14 • via Nuitee
N
Nicole • family_with_children • us
5
Pros:

the location was great,

Cons:

the room smelled bad, my allergies couldn't handle it. the wifi wasn't good and dropped often and you could hear everything going on in the halls

2026-03-12 • via Nuitee
N
Nathalie • family_with_children • mx
10
100% recomendable
Pros:

El personal excelente trato, la verdad bastante recomendable.
Excelente ubicación
Nos encantó
Volveremos el próximo año primero Dios!

2026-03-11 • via Nuitee
G
garciasaldaña • family_with_children • mx
10
2026-03-10 • via Nuitee
M
María José • extended_group • mx
9
Buena ubicación, cerca de restaurantes y el ADO
2026-03-10 • via Nuitee
Álvarez • family_with_children • mx
7
2026-03-10 • via Nuitee
A
Alejandro • family_with_children • mx
9
Pros:

El precio

2026-03-07 • via Nuitee
D
De la cruz Vazquez • family_with_children • mx
8
2026-03-07 • via Nuitee
K
Kattia • family_with_children • mx
1
Pros:

Nada

Cons:

Las instalaciones, higiene y que no contaban con agua caliente

2026-03-06 • via Nuitee
M
Minchala • family_with_children • ec
10
2026-03-04 • via Nuitee
A
Armengod Amador • family_with_children • mx
10
2026-03-02 • via Nuitee
A
Armengod Amador • family_with_children • mx
9
Pros:

La atención del personal y la ubicación

Cons:

Falta agua caliente en las regaderas al igual que un cancel de baño

2026-03-01 • via Nuitee
B
Bernt Olof • family_with_children • se
4
2026-03-01 • via Nuitee
J
Juan Gonzalo • family_with_children • ar
5
2026-02-28 • via Nuitee
A
Ana Yelli • extended_group • mx
7
2026-02-27 • via Nuitee
E
Emilia • family_with_children • pl
5
2026-02-26 • via Nuitee
S
Sead Jenma • family_with_children • jp
8
Pros:

スタッフ
バスターミナルが近い

Cons:

室内に蚊が数匹いた。

2026-02-26 • via Nuitee
S
Sandrine • family_with_children • fr
6
Pros:

Bien placé. Lit confortable

Cons:

Bruit de moteur ( de climatisation ?) toute la nuit

2026-02-26 • via Nuitee
M
Ma Magdalena • family_with_children • mx
8
2026-02-25 • via Nuitee
L
Lety • family_with_children • us
6
Pros:

Location and staff were great but rhe photos are not a reflection of thw reality

Cons:

Room looks like a prison, bed uncomfortable and extremely bare ams minimal

2026-02-24 • via Nuitee