Hotel Hacienda Cancun

Hotels
•
Kavia Hotels
7.7 (416 reviews)
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen , Cancún , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Poor cleanliness
Old facilities
No hot water

Categories

Cleanliness
5.95
Multiple reviews mention poor cleanliness, including mold and bad odors in rooms.
Service
8.45
Friendly and helpful staff are frequently praised.
Location
8.95
Good location close to transportation and restaurants.
Room Quality
6.45
Rooms are described as outdated and sometimes lacking basic amenities.
Amenities
7.45
Basic amenities are available, but some facilities are reported as inadequate or malfunctioning.
Value for Money
8.45
Affordable pricing for a place to stay, considering its location.
Food and Beverage
7.95
No specific comments provided, assumed to be standard.
Overall Experience
7.95
General sentiment reflects a mix of positive and negative experiences, but overall meets expectations for a budget hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Central Location and Outdoor Pool
Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service
Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions
Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 416 reviews
Cleanliness: 5.95
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 7.95
C
Cesar • couple • cr
4
No es Confortable
Pros:

Ubicación bien

Cons:

Mal servicio en Administración
Desayuno es un pedazo de pan cuadrado añejo.

2026-07-03 • via Nuitee
N
Natalie • family_with_children • au
7
2026-07-01 • via Nuitee
A
Akeel • solo_traveller • us
6
Pros:

Free cold water

Cons:

No refrigerator in room

2026-06-30 • via Nuitee
A
AYOBAMIDELE • couple • gb
10
2026-06-29 • via Nuitee
K
klaas • solo_traveller • nl
5
2026-06-29 • via Nuitee
B
Burguett Quiroz • solo_traveller • mx
9
2026-06-29 • via Nuitee
K
klaas • solo_traveller • nl
5
simpel, maar authentiek Mexicaans hotel. prima voor een aantal dagen.
Pros:

prijs van het hotel

2026-06-29 • via Nuitee
K
Kumul • solo_traveller • mx
9
2026-06-25 • via Nuitee
H
Heberton • solo_traveller • br
2
Horrível
Pros:

A Localização é razoável.

Cons:

O quarto tem o cheiro horrível.
Parece que fica fechado o tempo todo e ficou um cheiro de mofo que nunca saiu.
Péssimo, o café da manhã é uma torrada com um café bem ralo.
A nota é péssima, pra ficar ruim eles tem que melhorar muito.

2026-06-24 • via Nuitee
C
Cristine • solo_traveller • br
7
Bom custo benefício
Pros:

Tem muitos restaurantes e mercados próximos, e é bem central. É um ótimo custo benefício.

Cons:

As instalações são bem simples, o banheiro antigo. Mas tudo funcionou bem. Não tem elevadores, então é preciso subir as malas pela escada.

2026-06-23 • via Nuitee
V
vazu • solo_traveller • mx
7
Pros:

ninguna cosa

Cons:

habitación necesita remodelar, baños tienen fuga de agua, falta limpieza

2026-06-22 • via Nuitee
S
Sebastian • solo_traveller • co
10
2026-06-21 • via Nuitee
K
kathrin • couple • at
6
2026-06-13 • via Nuitee
H
Hebert Alves • solo_traveller • br
7
bom custo beneficio.
Pros:

Boa localização, bom atendimento, mas de resto tudo dentro da expectativa do preço

Cons:

não tinha iluminação central no quarto somente nas laterais com uma pia desativada e um espaço meio que desperdiçado. Ficou um pouco escuro para trabalhar a noite e achei um pouco desconfortável, porem atendeu as expectativas de custo/beneficio

2026-06-10 • via Nuitee
S
sole • solo_traveller • ar
6
2026-06-07 • via Nuitee
S
Sarahi • solo_traveller • mx
5
Bueno, Pero podría estar mucho mejor
Pros:

La ubicación y el personal es lindo , muy lindo

Cons:

El desayuno y pa el lugar no es tan bonito y amplio como se mira en las fotos, el baño no tenía agua caliente ha

2026-06-06 • via Nuitee
G
García • couple • mx
6
Pros:

Es 24hrs y tiene piscina, aunque en mi estancia no lo pude usar por mis tiempos

Cons:

Las toallas del hotel estaban un poco manchadas y se le salían algunos hilos de la toalla

2026-05-31 • via Nuitee
R
Rolando • solo_traveller • ar
7
Solo Para dormir y no gastar tanto
Pros:

Ubicación y atención

Cons:

Es un hotel básico más o menos acorde calidad precio

2026-05-30 • via Nuitee
A
Armando • solo_traveller • mx
8
Pros:

Q tiene alberca

Cons:

No había contactos de luz

2026-05-29 • via Nuitee
C
Christian • solo_traveller • za
4
Ich würde mich beim nächsten Mal sicher für eine andere Unterkunft entscheiden.
Pros:

Sehr freundliches Personal, Betten waren in Ordnung. Auch die Lage des Hotels ist gut gelegen.

Cons:

Steckdose hat nicht funktioniert, Fernseher war nicht bedienbar, die Klimaanlage sehr laut. Ich habe im Prinzip gar nicht geschlafen.

2026-05-26 • via Nuitee