Hotel Hacienda Cancun

Hotels
7.7 (465 reviews)
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen , Cancún , MX
+52 998 884 3672

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Affordable
Cons:
Poor cleanliness
Old facilities
No hot water

Categories

Cleanliness
5.95
Multiple reviews mention poor cleanliness, including mold and bad odors in rooms.
Service
8.45
Friendly and helpful staff are frequently praised.
Location
8.95
Good location close to transportation and restaurants.
Room Quality
6.45
Rooms are described as outdated and sometimes lacking basic amenities.
Amenities
7.45
Basic amenities are available, but some facilities are reported as inadequate or malfunctioning.
Value for Money
8.45
Affordable pricing for a place to stay, considering its location.
Food and Beverage
7.95
No specific comments provided, assumed to be standard.
Overall Experience
7.95
General sentiment reflects a mix of positive and negative experiences, but overall meets expectations for a budget hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

Central Location and Outdoor Pool
Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service
Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions
Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Important information:

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.7
Based on 465 reviews
Cleanliness: 5.95
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 7.95
E
eliane maria furlan zamboni • solo_traveller • br
8
Pros:

Camas boas. Piscina boa.

Cons:

Chuveiro. Não esquentou e saia muito pouca agua

2026-09-19 • via Nuitee
R
Reitilly • solo_traveller • mx
8
2026-09-18 • via Nuitee
C
Claire • solo_traveller • fr
4
It s ok for a one night
Pros:

Friendly staff clean room close from ado station

Cons:

Area dos not feel super safe

2026-09-18 • via Nuitee
H
Hernandez • solo_traveller • mx
10
Pros:

La gente es muy amable

Cons:

La zona ya tiene muchos indigentes, no es culpa del hotel.

2026-09-17 • via Nuitee
O
Oleksandr • solo_traveller • ua
2
2026-09-16 • via Nuitee
R
Rüdiger • solo_traveller • de
8
Pros:

Nettes hilfsbereites Personal, gute Lage, schönes Ambiente, Pool, 24 h Rezeption.

Cons:

Sehr dürftiges Frühstück., Obst, Joghurt o.ä. und mehr als eine kleine Marmelade für 2 Scheiben Toast wäre wünschenswert.. Check-in nur bis 18.00 Uhr

2026-09-12 • via Nuitee
M
MUZAFAR • solo_traveller • ru
4
2026-09-09 • via Nuitee
J
Jorge Luis • solo_traveller • mx
10
Céntrico y excelente para poder recorrer todo
Pros:

Excelente hotel
Atención excelente
Muy buena ubicación para trasladarse y cercano a puntos de interés

Cons:

Todo fue excelente

2026-09-08 • via Nuitee
W
WILMAR FERNANDO • couple • co
8
2026-09-07 • via Nuitee
A
Ady GR • solo_traveller • mx
10
Pros:

Su gente muy servicial y amable

2026-09-06 • via Nuitee
G
Galvez • couple • mx
9
2026-09-05 • via Nuitee
A
Ayala • solo_traveller • co
8
2026-09-05 • via Nuitee
A
Alejandro • extended_group • mx
9
agradable
Pros:

alberca

Cons:

manetnimiento

2026-09-03 • via Nuitee
B
Barbara • extended_group • it
9
Pros:

Piscina, pulizia, camere ampie

2026-09-02 • via Nuitee
G
Gonzalo • extended_group • us
7
Pros:

The staff was sweet

2026-09-02 • via Nuitee
J
Jean Jaider • family_with_children • co
8
Muy bien
Pros:

La atención de los recepcionistas, muy serviciales y ayudan a guiar en referente a los tours para que sean económicos y los mejores.

2026-08-31 • via Nuitee
G
Gaia • extended_group • it
3
personale notturno svogliato e maleducato
Pros:

Piscina con lettini molto apprezzata.
Le salviette vengono cambiate ogni giorno.

Cons:

Abbiamo contattato l’hotel dicendo che saremmo arrivati più tardi rispetto all’orario massimo previsto (le 22:00) a causa di un contrattempo nella città precedente del nostro road trip.
Alle 23:00 arriviamo alla struttura e ci viene detto che le nostre camere erano state vendute in quanto non eravamo arrivati entro le 22:00.
Magicamente facendo un’altra prenotazione identica su booking davanti a lui le camere disponibili per noi sono magicamente ricomparse.
La colazione avrebbe dovuto prevedere caffè o tè, il tè era sempre finito.
Sconsigliato

2026-08-30 • via Nuitee
P
Patrick • solo_traveller • fr
10
Emplacement charmant en bord immédiat de la mer des caraïbes
Pros:

Impeccable

Cons:

Rajouter du chocolat chaud a votre offre petit déjeuner serait top !!@

2026-08-27 • via Nuitee
P
Patrick • solo_traveller • fr
10
Un petit coin paradisiaque
Pros:

Accueil et personnel impeccable.
Emplacement et vue depuis la chambre
Piscine et accès immédiat a la mer

Cons:

Il faut intégrer du chocolat chaud a votre petit déjeuner 😉

2026-08-27 • via Nuitee
L
Lucia • solo_traveller • it
6
Ok per una notte se sì deve prendere un Ado
Pros:

La posizione vicino al terminal Ado di Cancun per partire presto per l'aeroporto.

Cons:

La camera è (troppo) spartana e piccola per tre, il bagno anche. La colazione è decisamente minimale. Tutto bene come appoggio una notte, non di più

2026-08-26 • via Nuitee