Hotel Palmera Real

Hotels
8.4 (101 reviews)
Terminal de Transporte Bucaramanga, Módulo 1 , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Cleanliness
Good location
Cons:
No breakfast included
Room comfort could be better

Categories

Cleanliness
8.56
Clean and well-maintained facilities were mentioned positively.
Service
8.63
The staff was noted to be friendly and attentive.
Location
8.87
Conveniently located next to the transport terminal, which was frequently praised.
Room Quality
8.02
Some reviews indicated that the room could be more comfortable.
Amenities
8.55
Good amenities were reported including a mini-bar and a functioning TV.
Value for Money
8.21
Generally good value based on the location and services provided.
Food and Beverage
7.96
Breakfast was mentioned positively, though some noted it was not included.
Overall Experience
8.43
Overall experience was viewed favorably despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:10

Property Description

Luxurious Amenities
Hotel Palmera Real offers a serene escape with a garden, restaurant, and sauna, perfect for relaxation. Guests can also enjoy a Turkish bath on-site, ensuring a rejuvenating stay.

Convenient Location
Located just a short drive from Palonegro international airport and near the bus terminal, Hotel Palmera Real provides easy access for travelers. Additionally, it is in close proximity to popular attractions like Cacique shopping centre and Cenfer convention centre.

Comfortable Accommodations
Each room at Hotel Palmera Real is designed for comfort with private bathrooms, minibars, and air conditioning. With 24-hour front desk assistance and room service, guests can expect a seamless and enjoyable stay.

Book your stay at Hotel Palmera Real for a perfect blend of luxury, convenience, and comfort.

Check-in and check-out hours:
Check-out: 01:30 PM
Airport code: BGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 101 reviews
Cleanliness: 8.56
Service: 8.63
Location: 8.87
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.21
Food and Beverage: 7.96
Overall Experience: 8.43
C
Carolina • extended_group • gb
10
Great location with great service, ideally if you are travelling by bus to other villages in the Santander region.
Pros:

The facilities are great and the staff is very friendly

2026-05-18 • via Nuitee
N
novoa bocanegra • extended_group • co
10
2026-05-15 • via Nuitee
P
Paola • couple • us
9
2026-05-12 • via Nuitee
P
Patricia • solo_traveller • au
10
Convenient, clean and comfortable
Pros:

Friendly and helpful staff. Great location next door to bus terminal. I found it to be quiet. Room spotless and comfortable. Plenty of hot water in shower. Wifi worked well. Inexpensive breakfast in hotel restaurant. Thank you everyone!

Cons:

Nothing

2026-04-29 • via Nuitee
G
German • solo_traveller • co
10
Falsa información de Booking
Pros:

La ubicación del hotel a mi necesidad excelente

Cons:

Una pequeña mala información pero por parte de.la.platforma Booking le faltó veracidad y eso para mí es importante

2026-04-21 • via Nuitee
M
MARTHA ELENA • couple • co
6
INSTALACIONES BUENAS, MENTIRAS EN LOS SERVICIOS
Pros:

Cuando realicé la reservacion por booking me ofrecieron el desayuno, en el hotel me dijeron que booking no ofrecía desayuno, no tuvimos ese servicio lo negaron.

Cons:

En booking me dieron una tarifa en el hotel me cobraron mucho más por solo una noche sin desayuno.

2026-04-18 • via Nuitee
J
Jose Javier • family_with_children • co
9
2026-04-16 • via Nuitee
O
Ortiz Perez • family_with_children • co
10
Pros:

La comodidad del hotel,

Cons:

Que no incluía desayunó

2026-04-15 • via Nuitee
B
Bernd • couple • de
10
Pros:

Direkt am Busbahnhof, perfekt wenn man mit dem Bus weiterreisen möchte.

2026-04-12 • via Nuitee
L
Luis Eduardo • couple • co
8
Pros:

Ubicacion, parqueadero gratis

Cons:

las camas son un poco duras

2026-04-09 • via Nuitee
M
Magally • family_with_children • co
10
Pros:

Las instalaciones

2026-04-03 • via Nuitee
O
Oscar • family_with_children • co
9
Pros:

A pesar de las circunstancias, el personal resolvió muy amablemente. Sus habitaciones suite son increíbles, las camas, los baños, el jacuzzi. Todo

Cons:

El parqueadero es algo cuestionable.

2026-04-02 • via Nuitee
E
Edgar Mauricio • solo_traveller • co
10
Buen lugar para descansar
Pros:

Amabilidad y limpieza

Cons:

No incluye desayuno

2026-04-01 • via Nuitee
A
Anita • family_with_children • ch
9
Pros:

Parfait pour prendre le bus le lendemain

2026-03-28 • via Nuitee
B
Bairon • family_with_children • co
10
Pros:

El orden y aseo

2026-03-22 • via Nuitee
N
Nancy Esther • couple • co
8
Buena estancia,me gusta su ubicación en el Terminal de Transporte.Llegamos tarde y por tierra .No hay que entrar a la ci
Pros:

Me gustó que ya había jabón líquido en el lavamanos y en la ducha

Cons:

Nada

2026-03-21 • via Nuitee
S
Shlomi • family_with_children • il
8
Good option for one night in transit
Pros:

Super close to the bus terminal, reasonably clean, reasonably comfortable, big room, good air conditioning in the room.

Cons:

Bed was very stiff, room was fairly noisy

2026-03-14 • via Nuitee
S
Sthefania • solo_traveller • co
10
El chico que me atendió extremadamente querido, muchísimas gracias, muy agradecida. Fui con mi perrito y todo estuvo de
Pros:

Es demasiado útil estar dentro del terminal. Es excelente.

2026-03-13 • via Nuitee
N
Nancy Esther • couple • co
8
Aceptable
Pros:

Buena ubicación

Cons:

No hay jabón de manos en el lavamanos sólo en la ducha

2026-03-11 • via Nuitee
M
Maud • solo_traveller • nl
7
Prima voor een nachtje!
Pros:

Recht naast het busstation, handig als je de volgende dag vroeg de bus moet hebben en niet duur. Kamer heeft airco, dat is ook fijn hier.

Cons:

Vond het bed behoorlijk hard. En het restaurant was al dicht toen ik aankwam. Kon gelukkig wat eten in het busstation maar dat was niet heel lekker (:

2026-03-05 • via Nuitee