Hotel Buena Vista Express

Hotels
8.6 (1428 reviews)
Diag 15 No. 58-40 Bucaramanga , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Nice pool
Good breakfast
Cons:
Cleanliness issues
Safety concerns at night
Poor service in restaurant
TV not functioning

Categories

Cleanliness
7.86
Several reviews noted cleanliness issues, such as hair found in the room and a smell in the carpet.
Service
9.33
Positive mentions about staff friendliness and willingness to help, although some service experiences were lacking.
Location
8.87
Great location for accessing city sites, though some concerns about safety in the area at night.
Room Quality
8.32
Rooms were generally spacious and comfortable, but some maintenance issues were reported.
Amenities
8.85
Positive feedback on the pool and breakfast options, though there were mentions of the small parking area.
Value for Money
8.81
Overall good value noted, especially for the quality of service and amenities provided.
Food and Beverage
7.86
Breakfast received mixed reviews; some felt it lacked variety.
Overall Experience
8.93
Overall a positive stay with many pros mentioned but with a few notable cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:27

Property Description

Luxurious Amenities and Services

Hotel Buena Vista Express offers an outdoor pool, regional restaurant, and free Wi-Fi for a comfortable stay. Guests can enjoy a buffet breakfast before exploring nearby attractions like Cacique shopping centre and Palonegro airport.

Comfortable and Well-Equipped Rooms

Experience tranquility in rooms equipped with private bathrooms, flat-screen cable TVs, minibars, and air conditioning. Whether for relaxation or work, these rooms cater to all your needs.

Convenient Location for Exploration

Situated just a short drive from San Pio Las Palmas park and Chicamocha national park, Hotel Buena Vista Express provides the perfect base for your adventures. Book now to enjoy room service, free parking, and a memorable stay.

Important information:

Parking is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for COP 40,700 per person per night when using an available extra bed.
    People 6 years old and over stay for COP 55,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1428 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.93
J
Jorge • family_with_children • co
10
Pros:

Excelente 👌

2026-02-14 • via Nuitee
D
Didier • couple • co
9
2026-02-14 • via Nuitee
L
Liliana • extended_group • co
7
2026-02-13 • via Nuitee
J
Jorge • family_with_children • co
9
Lo bueno y lo malo
Pros:

La renovación del último piso estuvo genial 😁

Cons:

Que todos los consumos no puedan cargarse a las habitaciones ya que uno no sale a esas zonas sin bolsos, ni efectivo a la mano.

2026-01-30 • via Nuitee
J
Janeth • family_with_children • co
8
Fue buena en general
Pros:

Confort de habitacion

Cons:

Los precios del minibar son exagerados

El desayuno es muy malo

2026-01-30 • via Nuitee
P
Peña • family_with_children • co
8
Buen hotel pero pésimo restaurante
Pros:

Las habitaciones son amplias y muy cómodas, los meseros son super amables, los recepcionistas estan siempre dispuestos a colaborarte y te ayudan con lo que necesites

Cons:

Estuvimos en el hotel en la fiesta de fin de año y estaba todo muy bien, hasta que tuvimos un problema con la esposa del administrador del restaurante, esta mujer empujó a mi esposa sin ninguna razón, y aparte de eso la trató con una actitud despota y grosera cuando mi esposa le hace el reclamo, de todo el.hotel el restaurante deja mucho que desear, se incluye el desayuno pero la comida es regular y te sirven ellos mismos y estan vigilando y contando que comes, recomiendo todo del hotel menos el restaurante, que además tiene unos administradores groseros que no saben absolutamente nada de servicio al cliente.

2026-01-29 • via Nuitee
S
Sergio Luis • family_with_children • co
10
Pros:

Tiene una bonita terraza, habitaciones muy cómodas, tiene plantas naturales

2026-01-27 • via Nuitee
P
Patrik • family_with_children • si
10
Pros:

Everything, room, bathroom, rooftop pool, sauna, only breakfast could have been a little more varied but it was delicious.

Cons:

Nothing

2026-01-26 • via Nuitee
L
Lovo • couple • co
2
No lo recomiendo. Pésima noche
Pros:

El servicio del personal

Cons:

No servía el airee acondicionado. Pésima la noche que pasamos, no pudimos dormir. Todos las cosas eléctricas estaban viejas y olía a sucio la habitación

2026-01-25 • via Nuitee
J
Jorge • solo_traveller • co
10
tranquilidad y agilidad
Pros:

lo amplio de las habitaciones y todo su servicio en general muy bueno la ubicacion y lo pendiente que estaba el personal de uno.

2026-01-20 • via Nuitee
M
Martha • family_with_children • co
8
Pros:

Great location if you need quick access to La Rosita.
Bathroom has a nice tub
Friendly staff
Great breakfast included

Cons:

Traffic is loud, so if you’re a light sleeper this might not be a good choice.
No iron in room.

2026-01-20 • via Nuitee
F
FREDY EMIRO • couple • co
9
Confortable
Pros:

Excelente

2026-01-19 • via Nuitee
E
elmer • couple • co
9
2026-01-19 • via Nuitee
F
Ferney • family_with_children • co
9
2026-01-19 • via Nuitee
J
Jesus • family_with_children • co
8
2026-01-19 • via Nuitee
M
Manuel • family_with_children • co
10
Pros:

Amplitud de la habitación, calidad en el servicio del personal. El desayuno muy bueno.

2026-01-16 • via Nuitee
E
Edward • couple • co
10
2026-01-15 • via Nuitee
B
Brendan • couple • us
10
2026-01-15 • via Nuitee
E
Elizabeth • family_with_children • co
8
Pros:

Las camas muy cómodas para descansar, ofrecen un buen desayuno

Cons:

La habitación asignada un poco oscura, mejorar aseo especialmente baño, parqueadero con muy poco acceso teniendo siempre que dejar las llaves.

2026-01-15 • via Nuitee
B
BAIRO • family_with_children • co
8
2026-01-13 • via Nuitee