Hotel Buena Vista Express

Hotels
8.6 (1460 reviews)
Diag 15 No. 58-40 Bucaramanga , Bucaramanga , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Nice pool
Good breakfast
Cons:
Cleanliness issues
Safety concerns at night
Poor service in restaurant
TV not functioning

Categories

Cleanliness
7.86
Several reviews noted cleanliness issues, such as hair found in the room and a smell in the carpet.
Service
9.33
Positive mentions about staff friendliness and willingness to help, although some service experiences were lacking.
Location
8.87
Great location for accessing city sites, though some concerns about safety in the area at night.
Room Quality
8.32
Rooms were generally spacious and comfortable, but some maintenance issues were reported.
Amenities
8.85
Positive feedback on the pool and breakfast options, though there were mentions of the small parking area.
Value for Money
8.81
Overall good value noted, especially for the quality of service and amenities provided.
Food and Beverage
7.86
Breakfast received mixed reviews; some felt it lacked variety.
Overall Experience
8.93
Overall a positive stay with many pros mentioned but with a few notable cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:27

Property Description

Luxurious Amenities and Services

Hotel Buena Vista Express offers an outdoor pool, regional restaurant, and free Wi-Fi for a comfortable stay. Guests can enjoy a buffet breakfast before exploring nearby attractions like Cacique shopping centre and Palonegro airport.

Comfortable and Well-Equipped Rooms

Experience tranquility in rooms equipped with private bathrooms, flat-screen cable TVs, minibars, and air conditioning. Whether for relaxation or work, these rooms cater to all your needs.

Convenient Location for Exploration

Situated just a short drive from San Pio Las Palmas park and Chicamocha national park, Hotel Buena Vista Express provides the perfect base for your adventures. Book now to enjoy room service, free parking, and a memorable stay.

Important information:

Parking is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for COP 40,700 per person per night when using an available extra bed.
    People 6 years old and over stay for COP 55,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1460 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.93
A
Alejandro • family_with_children • co
9
Pros:

La atención del personal

2026-04-11 • via Nuitee
F
FABIAN • family_with_children • co
5
Cons:

Falta de mantenimiento, la llave del lavamanos no funciono, salió una bola de pelos en una toalla, habitaciones sin renovar ➡️

2026-04-10 • via Nuitee
J
José Jaime • family_with_children • co
9
Pros:

la atención el personal fue muy amable

2026-04-10 • via Nuitee
L
Leonardo • solo_traveller • co
8
agradable
Pros:

El desayuno es muy normalito, me gustaba mas cuando era estilo buffette. pero en general esta bien....normalito

2026-04-09 • via Nuitee
J
Juan • solo_traveller • co
8
Buena relación. Calidad precio
Pros:

Muy amables. Es un hotel viejo. Pero está. Limpio y es cómodo

Cons:

El aire acondicionado. Aunque era nuevo sonaba. Mucho

2026-04-08 • via Nuitee
K
Karen • family_with_children • co
10
2026-04-07 • via Nuitee
J
juliana maria • family_with_children • co
7
Bien
Pros:

Las habitaciones muy cómodas, el personal muy amable, limpio

Cons:

No hay suficientes parqueaderos se guardan cerca pero se deben sacar a las 7 am, el desayuno muy regular, el jugo estaba malo y lo reemplazaron por una bebida en polvo también maluca.

2026-04-06 • via Nuitee
F
Felipe • family_with_children • co
8
Pros:

El personal es muy atento. La comida que venden es rica.

Cons:

La habitación en la que estuve está un poco deteriorada. La ubicación no es la mejor para salir en las noches.

2026-04-06 • via Nuitee
J
Joviana • extended_group • co
8
Pros:

La habitación cómoda y limpia
El personal del hotel muy amable

Cons:

El personal del restaurante, de mala manera estaba atendiendo, con mal genio y mala actitud. Por eso no volveríamos

2026-04-06 • via Nuitee
C
CLAUDIA • couple • co
10
2026-04-05 • via Nuitee
J
John Franks • family_with_children • co
10
Excelente lugar para disfrutar
Pros:

Amabilidad del personal, excelente desayuno, delicioso y variado. Habitaciones confortables. Piscina en la terraza espectacular

Cons:

No aplica

2026-04-03 • via Nuitee
W
WILLIAM • family_with_children • co
10
Pros:

El turco y la piscina excelente

2026-04-03 • via Nuitee
R
Reinaldo • extended_group • co
8
Muy bueno para cuando se está de paso por la ciudad
Pros:

Buena atención del personal. Habitación amplia. Área de piscina y restaurante en buenas condiciones.

Cons:

Mucho ruido de la calle. Desayuno bueno pero limitado en opciones.

2026-04-02 • via Nuitee
S
SAMAR • family_with_children • co
10
2026-04-02 • via Nuitee
A
Alfredo • family_with_children • co
9
2026-03-30 • via Nuitee
C
cencomex de colombia • extended_group • co
7
Buena relación calidad precio
Pros:

Formalidad en la recepción

Cons:

Falta un poco de mantenimiento

2026-03-26 • via Nuitee
S
SILVANO • family_with_children • ch
8
Visita a Bucaramanga
Pros:

Buen desayuno, piscina agradable aunque fría. La vista y la posición ideal.

Cons:

El viernes, llegando a las 9.30 la oferta del desayuno era reducida. Un día que recibimos una visita al hotel, el camarero al 6to piso era difícil de encontrar y se demoraba (entre 4 y 7 pm). Además no se pudo registrar la cuenta en la habitación.

2026-03-24 • via Nuitee
C
christian • couple • ch
8
2026-03-18 • via Nuitee
S
Sanchez • family_with_children • co
10
2026-03-17 • via Nuitee
K
Karol alejandra • extended_group • co
5
Pros:

Las habitaciones

Cons:

La piscina estaba sucia durante los tres días de estancia

2026-03-16 • via Nuitee