Green Mountain Suites Hotel

We've stayed there numerous times and it has always been a great experience.

We had a disappointing stay at Green Mountain Suites. From the start, the staff felt unwelcoming and indifferent, which set the tone for our entire visit.

Upon arriving in our room, we discovered the toilet was not functioning. Unfortunately, only after we had already unpacked. Maintenance was unable to fix it, and we were relocated to a new room without so much as an apology.

The following morning, we notified the front desk that our refrigerator was not maintaining a safe temperature for our toddler’s food and medicine. We were told someone would come take a look, but the visit didn’t happen until much later in the day. By that point, our food had spoiled and we were forced to dispose of our child’s medicine. A replacement refrigerator was eventually installed, but the damage had already been done.

What made both situations especially frustrating was the staff’s apparent indifference throughout. At no point did anyone offer an apology or acknowledge the stress these issues placed on our family. At checkout, when we raised our concerns again, the front desk associate did offer to deduct the cost of the spoiled items from our bill, which we appreciated, but the gesture felt transactional rather than genuinely sympathetic.

I would not recommend this hotel. Beyond the aging infrastructure and maintenance issues, it was the lack of empathy from staff that left the lasting impression. These things happen — but a compassionate, attentive team makes all the difference when they do..

I always enjoy my stay here. The rooms are spacious, very comfortable, and clean, with everything I need. I love the hot tub and the pool. Reservations are easy, and the staff is helpful and friendly.

It was a lovely hotel, from the friendly staff to the warm fireplace to the spacious rooms. Like others have said, if you get a room on the road side, then you'll hear traffic noise but Burlington's traffic doesn't get busy like Atlanta and after 9pm traffic dies so it wasn't a big issue for us. We brought kcups hoping to use them in the coffee maker but it was a coffee ground machine in the room. The toaster didn't work either. Make sure to get to breakfast early because most residents will take advantage of it and say later times there may not be many options left. Oh and some advice that we wished that we knew coming into Vermont, no plastic bags so be ready to bring or purchase reusable bags. This hotel was in a great location near airport and shopping spots but far enough to not be in the center of everything.

Happy hour appetizers and drinks.

Nice cozy lobby. Quick check-in. Comfy room and plenty of free parking. Pretty good overall for a roadtrip.

Nice facility. The location is interesting, more residential but that’s ok. Facilities are nice and clean. Well maintained. Room was comfortable and well equipped. With all the comforts of home.

When we first arrived at the hotel, we weren’t even sure we were in the right place since there was no sign on the awning. However, once we stepped inside, the main lobby was gorgeous—very rustic with a cozy electric fireplace that made a great first impression.
We were able to attend one of the happy hours (Tuesday–Thursday from 5:30–6:30 pm), which included beer, wine, and appetizers—a really nice touch. The room itself was perfect for a family, especially with the full kitchen, which we ended up using and appreciated.
Overall, our stay was great. The breakfast was above average for a continental option, and the location was convenient, with downtown Burlington just a short drive away. Definitely worth the stay!

Great location! Wonderful room :)

An evening social with beer, wine, and snack was a great surprise! Check in was easy, room was comfortable!

The room was clean and spacious. I loved that it had a kitchen. The staff was kind.

The lobby was absolutely beautiful! Really enjoyed the fireplace. Parking was available at no cost and easily accessible. Suites were great.

Le cadre et hall d'entrée sont incroyables

Nous avions une grande chambre spacieuse avec lit king, petit espace salon et cuisine. Nous avons aimé le petit déjeuner et le bel espace où manger. Personnel acceuillant

If the fitness is unavailable, why would you then clean the pool when it was supposedly available for guests? The pool should be available as promised, and be maintained outside of operating hours.