Smart Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (562 reviews)
1700 Shelburne Road , Burlington , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (pet-friendly, assisted with extended stays)
Very clean rooms
Great location; good nearby restaurant
Hot breakfast included / good breakfast selection
Jacuzzi suites available
Fully equipped kitchenettes / spacious rooms
Accessible facilities
Large room sizes
Cons:
Uncomfortable / worn mattresses and bouncy beds
Some areas and decor are dated; needs updating
Undisclosed $50 pet fee reported
Breakfast area sometimes warm; breakfast called mediocre by some
Security concerns and lack of housekeeping reported by one guest
Parking taken by non-handicapped guests in one report
AC not cooling well in some rooms

Categories

Cleanliness
9.5
Multiple guests repeatedly noted rooms were very clean ('Très propre', 'clean and comfortable'); housekeeping generally praised.
Service
9.8
Staff repeatedly described as amazing, friendly and helpful (including assisting with a dog and extending stays during emergencies); strong positive service sentiment.
Location
9.3
Several mentions of a great or good location and nearby Italian restaurant; location considered a clear strength.
Room Quality
8
Rooms are spacious with kitchenettes/jacuzzi suites for some, but multiple complaints about worn mattresses, bouncy/uncomfortable beds and dated decor needing updates.
Amenities
9.2
Positive notes on jacuzzi suites, fully equipped kitchenettes, included hot breakfast and accessibility; amenities generally well-regarded though some facility areas need updating.
Value for Money
7.7
Mixed-to-negative sentiment: guests felt the stay was expensive given sleep issues and unexpected fees (e.g., $50 pet charge not disclosed), reducing perceived value.
Food and Beverage
8.5
Breakfast often described as included with a good selection by some, but others called the food mediocre and noted the breakfast area was uncomfortably warm.
Overall Experience
10
Overall very positive guest experience driven by outstanding staff, cleanliness and strong amenities (jacuzzi/kitchenette); isolated negatives (beds, fees, security/housekeeping in one report) did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:31

Property Description

Modern Amenities
The Smart Suites, Ascend Hotel Collection in South Burlington offers free Wi-Fi in every guestroom, ensuring you stay connected throughout your stay. With a choice of rooms equipped with either a kitchenette or a full kitchen, you can enjoy the convenience of preparing your meals just the way you like.

Relaxation and Wellness
Unwind after a long day of exploring Lake Champlain at the hotel's fitness centre, hot tub, and sauna. Whether you prefer breaking a sweat or simply relaxing, these facilities cater to all your needs, ensuring a rejuvenating experience during your stay.

Convenient Location
Situated just minutes away from the Vermont Teddy Bear Factory, the University of Vermont, and the Shelburne Museum, our hotel offers easy access to some of the area's top attractions. Book your stay at the Smart Suites, Ascend Hotel Collection for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

A $50 per night pet fee applies, with a maximum charge of $150 per stay. For long-term reservations, a flat pet fee of $300 will be applied.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTV

Location

Guest Reviews

9
Based on 562 reviews
Cleanliness: 9.5
Service: 9.8
Location: 9.3
Room Quality: 8
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 8.5
Overall Experience: 10
A
Alicia • solo_traveller • ca
7
Pros:

Great location. Staff was very friendly and hot breakfast included!

2026-08-03 • via Nuitee
S
Stefanie • solo_traveller • us
10
Pros:

The staff was amazing and loved on my dog so much. That made the Etsy above and beyond!

2026-08-03 • via Nuitee
C
Cynthia • couple • us
8
2026-08-03 • via Nuitee
B
Brianna Finnegan • solo_traveller • us
9
2026-08-03 • via Nuitee
K
Karine • couple • ca
5
Si cher pour si mal dormir. Heureusement que c’était très propre et que le personnel était super.
Pros:

Très propre avec toute les commodités voulues

Cons:

Le confort du lit. Vraiment très rebondissant, seul ça va, mais à deux ce n’est pas tolérable.

2026-08-02 • via Nuitee
B
Bryan • couple • ca
8
Bien
Pros:

Service clientèle des employés

Cons:

50$ US pour amener le chien. On ne nous a jamais mentionner ces frais avant la réservations.

2026-08-02 • via Nuitee
A
Amanda • solo_traveller • us
7
Pros:

Staff were very friendly!! Room was decent size.

Cons:

Bed wasn't super comfortable. Every little move was felt. AC didnt seem to get super cold even on lowest setting (hot days). Breakfast area was extremely warm.

2026-08-02 • via Nuitee
J
Julius • couple • us
8
2026-07-24 • via Nuitee
J
Judy • extended_group • us
7
Pros:

It was adequate a little run down needs an update. Carpet new furniture

Cons:

Update

2026-07-23 • via Nuitee
C
Carol • couple • us
4
Cons:

Tired, needs a redo badly

2026-07-07 • via Nuitee
S
Stefanie • couple • us
10
Pros:

All of the staff was so kind to me and my dog. They were also so helpful when I had to extend my stay for a family emergency. Thank you all!!!

2026-07-06 • via Nuitee
A
Alisa • family_with_children • us
9
2026-06-16 • via Nuitee
J
Jonathan • family_with_children • us
8
2026-06-15 • via Nuitee
C
Cadence • solo_traveller • ca
7
2026-06-06 • via Nuitee
B
BONNIE • couple • us
10
Pros:

Jaccuzi

2026-06-01 • via Nuitee
G
Gerald • family_with_children • ca
9
J’ai aimer mon séjour ,les employer étaient très sympathique et donne de bons services
Pros:

L’espace des chambres ,la propreté,bon choix àu dejeuner ,belle sélection

Cons:

Le matelas à déjà eu de meilleurs journée,je crois en fin de vie ,devrais être remplacer

2026-05-28 • via Nuitee
L
Lora • couple • us
8
Pros:

Nice large room. Stayed on first floor of main building. Good Italian restaurant next door.

Cons:

Inside decor needs a little updating.

2026-05-27 • via Nuitee
F
Frunko • extended_group • cz
8
Very good stay
Pros:

Very spacious room, fully equipped kitchen and they offer great breakfast.

2026-05-24 • via Nuitee
R
Richard • couple • us
6
Would not return
Pros:

Good location

Cons:

Security not good
No housekeeping provided
Breakfast food mediocre
Parking taken by non handicapped
Not inforced when made aware

2026-05-22 • via Nuitee
M
Michael • couple • us
8
2026-05-10 • via Nuitee