No.23 Premium Aparthotel

Hotels
Independent
8.4 (24 reviews)
23 Marszalka Józefa Pilsudskiego, Kraków, Malopolskie, 31-110 , Kraków , PL

Children allowed

Facilities

Express check-out
Lot hours - 24 hours
Free WiFi
Luggage storage
Express check-in/check-out
Street parking
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Express check-out
See all facilities

Review Highlights

Pros:
Room size
Location close to Old Town
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
5.66
There were concerns raised about the cleanliness, including mold in the shower.
Service
9.43
The service was described positively with easy communication with the staff.
Location
9.17
The location is convenient, being a short distance from the Old Town.
Room Quality
8.92
The room size received positive feedback, but there were issues with AC and shower pressure.
Amenities
8.15
There were complaints about the number of towels provided and the breakfast service.
Value for Money
9.21
Overall value is considered fair for the hotel experience.
Food and Beverage
7.66
The breakfast options were limited, lacking items like cold drinks.
Overall Experience
9.03
Despite some setbacks, the overall stay was enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxurious Amenities
Pamper yourself with onsite massages and complimentary wireless internet access.
Enjoy full breakfasts from 8:00 AM to 10:30 AM and tour/ticket assistance.

Convenient Services
Benefit from express check-in, express check-out, and luggage storage services.
A roundtrip airport shuttle is available 24 hours for a surcharge.

Prime Location
Located within a 10-minute walk of Main Market Square and Royal Road.
Explore nearby attractions such as Wawel Castle and Oskar Schindler Factory.

For a memorable stay in the heart of Kraków City Centre, book your room at No.23 Premium Aparthotel now!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KRK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Smoking

    No smoking

  • Children and extra bed policy

    Children welcome

  • General

    Professional property host/manager

Location

Guest Reviews

8.4
Based on 24 reviews
Cleanliness: 5.66
Service: 9.43
Location: 9.17
Room Quality: 8.92
Amenities: 8.15
Value for Money: 9.21
Food and Beverage: 7.66
Overall Experience: 9.03
J
Johan
6
Fresh lägenhet men mycket att önska.
Pros:

Kontrollen till AC var utav universal modell och fel inställd så den inte kunde styra ACn fick själv ställa in den rätt.

Frukosten började inte serveras förrän klockan 8 och ingen kall dricka ingick (ej buffe)

Vi fick för lite handdukar .

Extremt dåligt tryck i duschen. Möglig fog i duschen.

Porten gick ej i lås.

2025-09-04 via Nuitee
M
Monika
10
Pros:

Loved the room size, overall property style and location (10-15 min away from the Old Town), easy communication with the staff (also via WhatsApp). Great stay, highly recommend!

2025-08-19 via Nuitee
M
Mohammad Khaled
6
Pros:

Es liegt an einer Hauptstraße und die Straßenbahn ist sehr laut. Die Sauberkeit im Zimmer könnte verbessert werden.

2025-08-08 via Nuitee
P
P partner
10
Pros:

Great Stay!!!!!

2025-07-16 via Nuitee
C
Charlotte
10
Pros:

Amazing room ,great location ,shop a minute away from the hotel ,can walk anywhere from it

2025-04-20 via Nuitee
S
sarah
10
Pros:

Excellent stay, comfy beds, close to square, nice walk through park

2024-10-28 via Nuitee
G
Graham family
10
Pros:

Excellent all round service , superb communication , given that the booking was made less than 24 hours before we arrived.

Door code and room keys available with easy to follow instructions.

Rooms / bathrooms were clean , tidy and modern , everything worked.

Breakfast served across the road was also great quality.

Parking, Given the central location , is it not surprising that it is not available but park at the National Museum underground car park ( 60 PLZ per day at time of posting )

Great central location for exploring central Krakow. Given we stayed over the weekend and the place was busy , the lack of noise was both surprising and welcome.

Would stay here again without hesitation.

2024-08-04 via Nuitee
R
Richard
8
Comfortable stay in the center
Pros:

Comfortable stay close to the centre of Krakow and main attractions. Room is very spacious, nice bathroom. Self check in and check out.

2024-07-19 via Nuitee
K
Kenneth
8
F äscht lägenhetshotell
Pros:

Fint och fräsch lägenhetshotell. Trots att det inte fanns en fysisk reception så var dom behjälpliga när vi kontaktade dom på whatsup eller på mailen. Snabba svar och snabb hjälp.

2024-07-05 via Nuitee
M
Morten
8
Easy and central , but hot !!
Pros:

Building is quite central and facing high traffic road, but we did not hear anything as we had a room on the other side of the building. We lives on the 3rd floor and the room had only a sky-window 3 meters up, so no real escape route, but however a nice blackout option.
Biggest issue was that the AC did not work even as I used the remote to set the unit in cooling mode, 16 degrees and full power on fan…. So the room was like a sauna…
The breakfast area seemed like under construction so not a real option…
Otherwise fairly new furniture in the rooms and good beds

2024-06-24 via Nuitee
L
Line family
10
Pros:

Super fedt at man bare får en kode tilsendt og så selv kan tjekke ind/ud! Nyt og moderne hotel i gå afstad til centrum. Ville klart booke igen!

2024-06-06 via Nuitee
T
Theresa partner
6
Pros:

Closstto sight seeing sitea

2024-06-02 via Nuitee
W
Wayne
10
Perfect accommodation
Pros:

Great accommodation I a central location. Very clean and comfortable rooms, beds comfortable. Good shower. Tea and coffee making facilities. Good communication with staff at the end of a phone if needed. Lovely places to eat just a short walk away in the old town.

2024-05-30 via Nuitee
V
Verified traveler
10
Great accomodation
Pros:

This property was a last minute booking due to our previous accommodation being awful.

It cost less than the previous accommodation (hostel) and it was perfect.

The room was modern and clean. The bathroom was nice with plenty of hot water.

We was on the 3rd floor and it was warm but we just popped the Aircon on for 5 minutes and it soon cooled down.

I would stay here again if I'm ever on Krakow

2024-04-05 via Nuitee
C
Carla
8
Esperienza positiva
Pros:

Valuto l’esperienza molto positiva. Struttura pulita e accogliente. Vicinissima alla zona centrale, in pochi minuti si è nella piazza principale.
Unica pecca non vi è reception quindi si fa check in autonomia e si può comunicare via telefono o whatsapp. Sicuramente struttura che consiglio

2024-04-01 via Nuitee
K
Katie
8
Good, but would be excellent if third bed better.
Pros:

Good communication initially, easy access instructions provided.

Great location to different areas.

Not too noisy in our experience.

Shower good.

Room Clean.

The beds weren’t the best, main bed very hard, and the sofa / pull out bed was terrible, our 13 year old son who’s small and light struggled with the bars digging into him.


They aided with arranging transfers, the first one great no issues, got us to the apartment with ease, the second transfer back to the airport never showed up. I emailed after 20 mins, they usually response very quick I had no reply this time which was disappointing.

Overall good hotel, good location, just a better third bed would give it 5 stars.

2024-03-29 via Nuitee
L
linda
10
Pros:

It was spotless. The check in and out was seamless. very comfortable and close to the main square couldn't fault it great value would highly recommended it

2024-02-18 via Nuitee
A
Andrew family
10
Pros:

Would recommend No 23 to stay. Clean, easy reach of main square & all amenities. Would stay again

2023-11-25 via Nuitee
R
Ramon
4
Tricheurs !!
Pros:

On ne peut bien sûr pas appeler ça un hôtel !! Pas de réception, pas d'entretien de la chambre, pas de renouvellement minimum des dosettes Nescafé/Lipton, etc... et l'envoie des codes trop tard m'obligeant à demander de l'aide à un habitant de Cracow qui parle polonais pour que je réussisse au bout d'une demie-heure à avoir de nouveaux codes... Et pas de fenêtre sinon un vatistas plafond où la pluie tambourine lorsqu'il y a la moindre pluie... Etc, etc... C'est du bluff, c'est du profit affiché de la façon la plus malhonnête et irrecevable, bref, c'est un endroit à fuir et à déconseiller à n'importe qui !!

2023-11-18 via Nuitee
A
Alexandra
10
Pros:

Tout était parfait! Bonne communication séjour conforme et emplacement au top
Je recommande

2023-11-03 via Nuitee