AXKAN PALENQUE, ALBERCAS, GASTRONOMIA MAR y TIERRA & TRAVEL AGENCY

Hotels
7.7 (373 reviews)
Carretera a Palenque KM 1.5 , Palenque , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good staff service
Nice location
Amenities like the pool
Cons:
Poor cleanliness
Room issues
Limited food options

Categories

Cleanliness
6.03
Multiple reviews mentioned poor cleanliness and issues like mold and dirt.
Service
9
Many guests appreciated the friendliness and helpfulness of the staff.
Location
9.04
Good location was positively noted in several reviews.
Room Quality
6.49
Described as outdated with issues like torn curtains and lack of cleanliness.
Amenities
8.02
Amenities like the pool were appreciated, though some were reported dirty.
Value for Money
7.98
Perceived value is amidst issues raised, somewhat justifying the pricing.
Food and Beverage
7.53
Limited options noted, but some reviews appreciated the food service.
Overall Experience
7.5
Overall experiences varied, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:06

Property Description

Luxurious Accommodations

Experience the perfect blend of modern and pre-hispanic décor in our air-conditioned rooms, each featuring a balcony and terrace with stunning views of the pool and garden.

Relaxation and Recreation

Unwind by our outdoor swimming pool surrounded by lush gardens or indulge in a delicious meal at our on-site restaurant. Explore nearby cultural events and hiking opportunities for a memorable stay.

Convenience and Hospitality

Enjoy complimentary amenities such as free parking and WiFi, along with our attentive 24-hour front desk staff ready to assist with tour arrangements and luggage storage. Book your stay at Axkan Palenque for an unforgettable experience.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 373 reviews
Cleanliness: 6.03
Service: 9
Location: 9.04
Room Quality: 6.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 7.5
M
Mirella • solo_traveller • mx
8
2026-07-18 • via Nuitee
C
Cruz • solo_traveller • mx
10
Pros:

La tranquilidad,las instalaciones muy bonitas el personal muy amable super recomendado le damos un 10 de 10

2026-07-17 • via Nuitee
M
Maria • solo_traveller • mx
9
2026-07-14 • via Nuitee
J
Jose • couple • us
1
NO NOS QUEDAMOS POR LO HORRIBLE QUE ESTA EL LUGAR
Pros:

Este lugar es un fraude
Deberia estar CERRADO
Lo que deberian de hacer es devolberme el dinero que les pague por la reservacion

Cons:

Es un lugar que no tiene nada que ver con las fotos que tienen en su publication
Solo,Sucio,Abandonado
Como les dije
Un lugar que no deberia estar en publicacion de renta

2026-07-12 • via Nuitee
V
Vicente arcangel • couple • mx
10
Pros:

La comida. Es muy fresca. Y con un buen sazón
Con precios. Muy competitivos

2026-07-10 • via Nuitee
J
Jose Francisco • solo_traveller • mx
7
2026-07-08 • via Nuitee
E
Emanuel • extended_group • mx
7
Cons:

ESTABA LLOVIENDO A CANTAROS Y EL PERSONAL NI NOS ATENDIO NI FACILITO PARAGUAS PARA IR A LA HABITACIÓN

2026-07-07 • via Nuitee
A
Adriana • solo_traveller • mx
8
Pros:

La alberca y lo tranquilo del lugar

Cons:

Q el aire acondicionado no enfriaba, la infraestructura de la cabaña esta deteriorada y el césped del lavabo del baño tenía filtración y se mantenía el piso mojado

2026-07-06 • via Nuitee
G
Gaguita • family_with_children • mx
8
2026-07-03 • via Nuitee
M
Marco antonio • solo_traveller • mx
10
2026-07-03 • via Nuitee
T
Tamaniz • solo_traveller • mx
5
Pros:

Irme de ese lugar

Cons:

Todo

2026-06-27 • via Nuitee
A
Alvarez • solo_traveller • mx
9
2026-06-21 • via Nuitee
C
Clarisa • solo_traveller • mx
10
La mejor experiencia
Pros:

Es un lugar tranquilo lindo en medio de la naturaleza

Cons:

A mi habitación la 120 no llegaba el Internet pero fuera de eso todo super

2026-06-18 • via Nuitee
M
mario • solo_traveller • mx
7
Pros:

Nada

Cons:

Más amor a sus instalaciones

2026-06-12 • via Nuitee
C
Carlos Andres • solo_traveller • mx
9
2026-06-08 • via Nuitee
A
Araceli • solo_traveller • mx
10
Pros:

Excelente

2026-06-07 • via Nuitee
E
Elba cristina • solo_traveller • mx
8
Pros:

El lugar como tal, la naturaleza solo la alberca estaba un poco sucia

Cons:

La alberca estaba sucia

2026-06-03 • via Nuitee
D
Diaz gonzalez • couple • mx
8
2026-05-30 • via Nuitee
A
alfredo • solo_traveller • mx
8
2026-05-30 • via Nuitee
R
Rodriguez • solo_traveller • mx
5
Pros:

El lugar está lindo por qué cuenta con mucha naturaleza.

Cons:

El horario de las inscripciones y el trato del personal...a las 9 estaban corriendo a la gente a una chica que estaba consumiendo en el restaurante le apagaron la luz y a nosotros ya estaba parado la persona de limpieza antes de las 9 como para que ya nos apurarnos a dejar el espacio . Y no vimos ningún gerente o personal que diera algún otro tipo de trato. No comparto fotos por nosotros llegamos de palenque y como apagaron todo no teníamos iluminación.

2026-05-29 • via Nuitee