Four Points by Sheraton Cancun Centro

Hotels
•
Four Points by Sheraton
8.4 (276 reviews)
Avenida Tulum, MZ1 -Lote 2 SM 12 , Cancún , MX
+52 998 283 0101

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable beds
Cons:
Restaurant service issues
Inadequate cleaning
Limited food options

Categories

Cleanliness
7.93
The property has been noted to require better cleaning in some bathrooms.
Service
9.4
Staff were consistently reported as friendly and attentive, although some criticisms were directed at restaurant service.
Location
9.14
Many reviews noted the central location was convenient for access to various amenities.
Room Quality
8.39
Rooms were generally comfortable, but there were mentions of outdated furniture.
Amenities
8.22
Pools and nearby restaurants were appreciated, but issues with limited channels and towels were noted.
Value for Money
8.38
While some found it overpriced for the star rating, others felt it offered decent value.
Food and Beverage
6.93
Food quality and service received mixed reviews; breakfast options were generally deemed subpar.
Overall Experience
8.8
Guests had an overall positive experience despite some complaints and issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:17

Property Description

Luxurious Stay in Cancún

Outdoor Pool and Restaurant: Enjoy a refreshing dip in the outdoor pool or indulge in delicious meals at the on-site restaurant.

Convenient Amenities: With free WiFi, air conditioning, and a coffee machine in every room, your comfort is our priority. The 24-hour front desk, bar, and meeting facilities cater to all your needs.

Ideal Location: Just 15 minutes from Cancún International Airport and close to major attractions like La Isla Shopping Mall, Four Points Cancun by Sheraton offers convenience and luxury in one place.

Book your stay now at Four Points Cancun by Sheraton for an unforgettable experience!

Important information:

An environmental fee of 25.34 MXN pesos per night, per room will be requested at the check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 276 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.14
Room Quality: 8.39
Amenities: 8.22
Value for Money: 8.38
Food and Beverage: 6.93
Overall Experience: 8.8
J
JAIME • solo_traveller • mx
9
2026-08-09 • via Nuitee
E
Eldar • solo_traveller • il
9
Pros:

אנשי צוות מאוד נחמדים, מתקנים מעולים(בריכה+חדר כושר) ומיקום מעולה

Cons:

ארוחת בוקר לא מספיק טובה

2026-08-07 • via Nuitee
E
Esmeralda • couple • us
10
All Good
Pros:

Everything

Cons:

No tienen transporte al aeropuerto

2026-07-25 • via Nuitee
M
Mike • solo_traveller • mx
8
2026-06-29 • via Nuitee
Q
QFB. Juan García Rivera • solo_traveller • mx
1
2026-06-22 • via Nuitee
J
JOSE ABRAHAM • couple • mx
6
Pros:

The location

Cons:

They charged me twice for the stay even though I told them I had already paid via booking, and until now (2 weeks later) they haven’t issued the refund

2026-06-14 • via Nuitee
P
Patricia • couple • mx
6
2026-06-06 • via Nuitee
P
Patricia • solo_traveller • mx
6
2026-06-06 • via Nuitee
G
Gian Carlos • couple • be
9
2026-06-05 • via Nuitee
T
Tanja • couple • ch
3
zusätzliche Rechnung nach Abreise ohne klare Angaben
Pros:

der Pool

Cons:

Zimmer, Frühstück, Interieur, Ort

2026-06-05 • via Nuitee
S
scott • solo_traveller • gb
8
Pros:

very helpful

Cons:

lack of gym kit

2026-06-01 • via Nuitee
M
Marwa • solo_traveller • eg
8
Pros:

جميل

2026-06-01 • via Nuitee
R
Ruben • solo_traveller • mx
8
Bájale a la musica
Pros:

La gente amable

Cons:

Mucho ruido en el bar . Música muy alta. Algunos venimos a descansar y me gusta la música pero no el escándalo

2026-05-23 • via Nuitee
A
Adrian • couple • mx
3
Pool is always too dirty and with no maintenance.
Pros:

It has a good location, very close to Las Americas mall and restaurants. Also fairly close to the hotel zone.

Cons:

We selected this hotel that is in the city because it has a beautiful pool, BUT since the 1st day we went to swim to the pool and water was dirty, all green, we reported right away and the said that next day will be claeaned, but it wasn't, we reported again for second time with no results, after 7 days of our stay we didn't see any response from them, even that we reported every day in the lobby. Bottom line, we paid for a hotel that has a pool and we couldn't use it all week and hotel Didn't care about our comments. If you select this hotel just for the pool, I don't recommend it at all, don't stay here.

2026-05-14 • via Nuitee
L
Leticia • solo_traveller • mx
10
Pros:

todo el hotel esta estupendo, las instalaciones impecables

2026-05-08 • via Nuitee
G
Gökhan • couple • ch
7
2026-05-01 • via Nuitee
A
Abdurrahman • solo_traveller • ch
8
2026-04-24 • via Nuitee
P
Philipp • family_with_children • es
10
2026-04-23 • via Nuitee
O
Olena • solo_traveller • us
10
2026-04-16 • via Nuitee
R
Rafael • couple • br
8
Good place. The breakfast could be better!
Pros:

The place was clean, and the staff was very good, people were always ready to help. The bathroom is also spacious. No complaints regarding the room.

Cons:

The breakfast could be better for the price they are charging. One example is the water: there is no free mineral water, and you have to ask for a waiter to receive a glass of water, probably from the tap.

2026-03-12 • via Nuitee