Donald Gordon Hotel and Conference Centre

Hotels
8.6 (1631 reviews)
421 Union Street , Kingston , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly service
Good location
Cons:
Noise issues at night
Bathroom layout
Some amenities outdated

Categories

Cleanliness
8.15
Rooms were nice and clean but in need of some upgrading and looking a bit tired.
Service
8.91
The hotel went above and beyond our expectations to accommodate our request.
Location
9.15
Perfect spot to stay if you are doing something at the university, and close to waterfront.
Room Quality
8.29
Loved the room, spacious and clean, homey, but bathroom layout was poor.
Amenities
8.13
Basic amenities with some notable deficiencies like pool area management.
Value for Money
8.39
Good ratio of quality to price despite a bit of distance to the center.
Food and Beverage
9.15
Exceptional breakfast and good lunch options provided during meetings.
Overall Experience
8.61
Mixed sentiments but overall a comfortable stay with pleasant service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:31

Property Description

Luxurious Accommodations
Experience comfort and convenience at Donald Gordon Conference Centre. Each room is equipped with modern amenities including a flat-screen TV, plush bedding, and a coffee maker. Free toiletries and a hairdryer are also provided for your convenience.

Exceptional Services
Enjoy a hassle-free stay with our 24-hour front desk and meeting room facilities. Benefit from complimentary breakfast and free WiFi throughout the property. Take advantage of our free parking to explore nearby attractions such as Richardson Stadium and Portsmouth Olympic Harbour.

Ideal Location
Nestled in a serene residential area near Queens University, our hotel offers a peaceful retreat just minutes away from downtown Kingston. Book now for a memorable stay at Donald Gordon Conference Centre.

Important information:

No smoking or vaping are permitted in the property.

As of Monday, September 20, 2021, the Donald Gordon Hotel and Conference Center at Queen’s University requires guests to be Fully Vaccinated (final dose, plus 14 days) against COVID-19, in accordance with Queen’s University’s Mandatory Vaccination Policy. Proof of vaccination with one piece of government issued ID will be required at the time of check-in. Guests who are not Fully Vaccinated will be provided recommendations for alternative hotels with one of our accommodations partners.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Guest Reviews

8.6
Based on 1631 reviews
Cleanliness: 8.15
Service: 8.91
Location: 9.15
Room Quality: 8.29
Amenities: 8.13
Value for Money: 8.39
Food and Beverage: 9.15
Overall Experience: 8.61
M
Marc • solo_traveller • de
8
2026-08-08 • via Nuitee
K
Katrina Jean • couple • ca
9
Excellent value, enjoyable stay. We would stay here again.
Pros:

Excellent service, free parking, good breakfast, clean and pleasant large room.

Cons:

Our bed was a bit saggy. Needs a refresh .

2026-08-08 • via Nuitee
A
Alanbee • family_with_children • ca
8
Good, but could be better
Pros:

Friendly staff

Cons:

Room too small, basic amenities

2026-08-08 • via Nuitee
R
Roberto • solo_traveller • it
10
Pros:

La oukizia e il comfort

Cons:

Nulla da rilevare

2026-08-07 • via Nuitee
P
Peng • extended_group • ca
9
超出预期，非常好
Pros:

位置，环境，卫生状况

2026-08-07 • via Nuitee
P
Piotr • couple • ca
9
2026-08-07 • via Nuitee
L
Luminita • solo_traveller • ca
10
Great stay
Pros:

Room was very clean and comfortable. Breakfast was a great bonus, very delicious with a great variety of options. I really liked the surroundings. Check-in and Check-out were fast and easy. People at front desk were very friendly and helpful.

Cons:

N/A

2026-08-06 • via Nuitee
R
Ricardo • solo_traveller • pt
7
Pros:

Staff was friendly!
Comfy room and beds!

Cons:

Breakfast was chaotic and limited.
Only an option if you're driving.

2026-08-06 • via Nuitee
Y
Yuliia • couple • ca
10
2026-08-06 • via Nuitee
R
Ralf • family_with_children • de
7
Unsere Erwartungen waren anders.
Pros:

Das Frühstücksbuffet war klasse. Die Auswahl sehr gut und alles appetitlich angerichtet. Es gab auch kleingeschnittenes Obst, nicht nur Äpfel und Bananen.
Kostenloses Parken war möglich.
Der Mitarbeiter an der Rezeption hat alles versucht, um uns bei unserer Reklamation zu helfen - nochmals herzlichen Dank.

Cons:

Im ersten Zimmer wies die Matratze an der Unterseite der Schlafcouch Schimmelflecken auf. Da das Hotel ausgebucht war bekamen wir ein kleines Zimmer im anderen Flügel. Dort wurde ein Reisebett ins Zimmer „gequetscht“ - wir waren 3 Erwachsene. Zum Glück mussten wir nur 2 Koffer auf‘s Zimmer nehmen; es war sehr eng.
Die Lüftung des Bades war sehr laut. Sie konnte nicht ausgeschaltet werden, da sie alle Zimmer auf dem Stockwerk belüftet. Barfuß im Bad konnten wir das Vibrieren der Lüftung am Boden spüren. Mit Schlaftabletten haben wir dann doch einigermaßen geschlafen.

2026-08-05 • via Nuitee
S
Seyederfan • couple • ca
10
2026-08-04 • via Nuitee
S
Safdari • couple • ca
5
Don’t recommend it
Pros:

The hotel itself was clean and classic

Cons:

#1: The hotel seemed to overlook that Monday was a civic holiday and operated the breakfast service using its regular weekday schedule. As a result, there was complete chaos, with guests lining up outside the breakfast area. Staff were even offering to prepare breakfast plates for people in the lobby. After several guests, including myself, complained, they finally opened the adjacent breakfast area. Why it wasn’t open from the beginning is a mystery.

#2: The room entrance doors did not have a soft-close mechanism. Every time someone closed their door, it slammed loudly and echoed throughout the hallway. Because of the constant banging, I couldn’t sleep after 6:00 a.m.

#3: There were several coffee and tea stations in the lobby, but none of them were operating. It seemed they were only being kept for large company events, which was disappointing for regular hotel guests.

2026-08-04 • via Nuitee
B
Bartolomeo (Bart) • solo_traveller • ca
8
Nice place but where was the staff?
Pros:

Convenient for my schedule. Clean and comfortable room.

Cons:

The elevator did not work properly causing me to be stuck in there twice! I had to use the emergency phone to get help and was told to wait 30 minutes because staff was not available to help. Eventually the elevator opened up 10 minutes later and when I walked down to tell the staff there was nobody at the front desk. I was late for a meeting so I left. I realize this is an isolated incident, but the level of staff service in this matter was unacceptable. For the remainder of my stay I only used the stairs.

2026-08-03 • via Nuitee
J
Jenn • couple • ca
8
2026-08-03 • via Nuitee
L
Lori • couple • ca
10
2026-08-03 • via Nuitee
T
Tânia • solo_traveller • br
10
2026-08-02 • via Nuitee
V
Virginia • solo_traveller • ca
6
Cons:

It smelled old and musty.

2026-08-02 • via Nuitee
S
Susan • couple • ie
10
2026-07-25 • via Nuitee
M
Margaret • couple • ca
10
Comfortable room and very clean
Pros:

Breakfast was good with lots of choice. Bed was comfortable and the room and bathroom were spacious.

2026-07-25 • via Nuitee
B
Beata • family_with_children • pl
9
Kingston - miejsce dające wiele możliwości na wypoczynek
Pros:

Super śniadanie i przemiła obsługa

Cons:

Daleko od centrum ale możliwość dojazdu autobusem.

2026-07-25 • via Nuitee