Horizon Shahrazad Hotel

Worst service ever even they don't have espresso no one can help you anywhere rooms very old reception can't help anyone at all I will never ever come back no zero services zero hospitality at all even they doesn't welcome guests and they don't answer phones

The lobby gave good impression but the rooms are terrible. First the key they gave did not work. Had to manually open
The room was small but had great view of river Nile. That’s all about it. Rest was very bad. Dust on tables and lights. Few lights not working. Curtains old and dusty
Safe not working. WiFi never worked
The ultimate was state of toilette. Basin was full of stains. Enamel peeled off. Faucet was without filter. The hand shower was broken. Bath tub shower knob broken. Towels were dirty and lint was peeling off. No exhaust. Hot water in basin took long time to come that too Luke warm.

After a heated discussion manage to change room but it was better but general hygiene was bad.

Elevators took lots of time to come.

The breakfast buffet was limited but milk jar was dirty with fungus. Breads were stale.

One positive was that housekeeping staff was very helpful to resolve the issues.

From the front entrance you think hey this place ain't to bad, staff are ok but when I reached my room I was shocked with wat I saw. This sweat box of a room tiny bed I would say 3x3 in all bathroom was completely average. I went down stairs and complained advising the room is extremely small and not suitable wat so ever. He kindly changed the room to a much larger room I got in and it looked ok but then realised the only light on the room besides the ones in the bathroom is the lampstand no other lights turned on. Carpets was stained and then we get to the bathroom. The basin was clearly peeling away and so was the counter top. The bath wasn't clean and seemed to be stained. To be honest one of the worst hotels in regards to rooms I have ever stayed in. Then we get to t heir roof top bar. I went up for dinner I was handed a menu and as I flicked through none if the items were in English. I asked for a English menu and was told there was none. I made the wait staff read every single food option on the menu. I found it baffling that there was no English menu. The staff aren't hospitable in comparison other egyptian hotels I have stayed at. I would definitely not stay here again and if your thinking if staying here I would rethink that decision.

The hotel location is very nice, room was ok, only the water pressure was not stable, staff very is polite parking is very small but always there is a place for park. Room cleaning was good. Next time i will stay here

The room very dirty and no hot water no internet carpet dirty Bathroom sink dirty And crack Curtain dirty

The hotel staff are treated fairly well, but hotel officials always try to defraud and defraud visitors

Es war oki und gut für das Price . So la la . Nur Badezimmer hätte mehr Service gehabt

Nous avons apprécié la vue du rooftop et le fait que la piscine s’y trouvant était accessible à tout moment. Le personnel fut dans l’ensemble agréable et le petit déjeuner varié !
Cependant la propreté, la wifi, ainsi que les ascenseurs sont entièrement à revoir. Ainsi que du personnel qui parle anglais et a même de gérer des problèmes technique. J’ai du à plusieurs reprises me rendre à la réception pour faire bouger les choses puisque les confirmations que j’ai eu au téléphone n’eurent jamais lieu !

الغرف سيىء جدا - تعامل الموظفين اسواء - النظافة حدك ولا حرج
ساعتين تاخير في الدخول - ترك الغرفة مفتوحه بعد تنظيف - ازعاج صوت سيارات يوصل الى داخل الغرفة المفارش و الفوط قديمة جدا و مستهلكة - مشاكل في تكيف لاتنتهي تم اصلاح المكيف ٤ مرات - بوفه الإفطار سيىء جدا جدا جدا - مشاكل و تعطل في المصعد و صعوبة الوصول الى الغرف

Dear Management! I got your message. You really do not want foreigners to stay at your hotel. The breakfast-coffee was terrible, - just like light brown water. And it's really the first hotel I have stayed at that didn't serve orange juice. The hotel promised wifi, but it didn't work. The room and bathroom were not nice, the curtains almost falling down and the shower almost broken. However, the mattress was good, and I slept well :) One evening I went to the reception and asked for a towel (we found only one towel in the bathroom one of the days). They asked me to go back to my room and wait. After 20 minutes I had to phone and ask. Then all together 3 people brought towels to my room. The last one at midnight when I almost was sleeping. I blame this on the management and not on the servants.
Finally, the view from the room was good! (My wife and I stayed at the hotel for four days.)

الفندق جيد ولاكن الممرات المؤدية للغرف قديمة والعفش يحتاج لتجديد والفطور يحتاج لتعديل وإعادة النظر فيه لهبوط جودته شيئاً ما ولكن تعامل الموظفين بشووش ولائق

Great hotel

Should nt claim 4* . Actually its 3* or less.
Checkin- smooth but room given was very small n change of room request denied as room carpets were dirty n smelly room.
Housekeeping. Perfect and girl was very considerate.
BF - was gud but same menu every day
Staff- was helping generally and guide well.
Ambiance- outlook was ok but if u go to stair side its messy n luk like barren n not maintained at all. Full of smell stairs side.
Lifts- slow n a bit confusing as not every lift go to every floor.
Overall- average hotel

El problema principal radicó en que hoteles.com nunca envió la reservación al hotel y por medio de messenger, en México no me resolvieron nada.
La actitud del gerente muy prepotente, en vez de dar soluciones, me negó el poder reservar una habitación ahí mismo.

I can't describe enough how this hotel need a change of staff and improvement of rooms windows.

All the staff except for reception keep looking at you and sweet talk so they can get tips. It feels like a video game when you keep trying to avoid people so they don't ask for tips. The most staff that made me uncomfortable were the security guards which I was shocked that they found out what's my name and kept saying hi and pushing a lot of sweet words so they can get tips. It's disgusting really.

I booked the Nile view rooms which were a huge mistake. Even if the windows are closed the horns of the cars will ensure you restless sleepless nights. I asked to change my room and they said they can put me in the city view rooms which are cheaper but they can't refund or compensate me in any way for the balance. Never ever in this hotel again.

Also one hotel staff was shouting outside in the corridor at his colleague telling them to bring something. I was shocked really I mean can't he go and tell him quietly what he needs I stead of shouting and waking up everyone. This is extreme low class service and I think the whole staff should be changed and get people with manners and courtesy and proper hotel service.

cleanliness and hotel lacking housekeeping and maintenance

great hotel. the hotel is tucked away down an alley way. you are Greeted at the door by friendly staff.
we got breakfast included, omelette with banana, yogurt and bread. the pool is clean and fresh. cheap and easy. the beers are cold and pizza is good too.

Pictures look beautiful vs the reality is nothing.

الغرفة لم تكن نظيفة.. الإضاءة سيئة .. الاسرة غير مريحة .. البانيو لم يكن نظيف. لا توجد قهوة او شاي .. فقط غلاية ماء

تجاوبهم ضعيف في الرد على الطلبات ..بقية الامور جيدةوالمطعم الافطار اغلبه مخبوزات لايوجد فيه اصناف شهيه