Pets allowed

Facilities

Boat tours nearby
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
Terrace
Luggage storage
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Stunning views
Welcoming staff presence in certain interactions
Cons:
Poor room quality
Inadequate food service

Categories

Cleanliness
1
Multiple negative mentions about dirty floors and rusted areas in the shower, impacting overall cleanliness.
Service
1
Mixed sentiments about service; some staff were welcoming, but there were issues with administration staff being less hospitable.
Location
1
Location was generally praised for being quiet and away from the crowded tourist areas.
Room Quality
1
Room quality was criticized heavily, with issues regarding size, cold food, and overall lack of luxury.
Amenities
1
Amenities like the private pool were appreciated, but the condition of the pool was problematic.
Value for Money
1
Guests felt they did not receive value for the high price paid, particularly due to poor room service and conditions.
Food and Beverage
1
Criticized for poor food quality and service, including incorrect orders and cold meals.
Overall Experience
1
General sentiment indicates dissatisfaction, particularly regarding room quality and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 15:46

Property Description

Luxurious Accommodations
Indulge in individually decorated guestrooms with private balconies or patios, LED televisions, and complimentary wireless internet access.

Relaxation and Convenience
Enjoy onsite massages, terrace views, and room service. Take advantage of amenities like concierge services, dry cleaning, and multilingual staff for a stress-free stay.

Prime Location
Explore nearby attractions like Santorini Caldera and Skaros Rock, with the airport just a short drive away. Perfect for guests seeking history and beauty combined.

Book your stay at Sophia Luxury Suites for a serene and convenient Santorini getaway.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JTR

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pet max weight (per pet) in lb is 11

  • Pets

    Pet max weight (per pet) in kg is 5

See all policies

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
W
Windy • family
10
Pros:

The view was a 5 out of 5. The staff were welcoming and gracious. The room itself was smaller than I had imagined but it was ok as the view made up for it.

2025-10-01 • via Nuitee
L
Lily
6
Misleading
Pros:

Misleading! The comparison to what was marketed; type of room, privacy from public wondering. (Although it’s on a Public walkway to restaurants, Skaros rock etc) feels like clients privacy is not respected. The last night, before check out, we had a gentleman who did not stay at Sophia. He aimlessly walked right into our suite claiming he was looking for restaurant? Clearly, the area is not marked Private!
Administration staff is not as hospitable as they should be.

2025-09-18 • via Nuitee
E
Emily • partner
10
Pros:

Really beautiful hotel, we loved our room and it was in a good location. The one thing I'd suggest is, it was hard for us to find, it's not one location so there was a challenge with that and the breakfast service is nice in theory but often they forgot things or just gave us the wrong breakfast. I feel like a simpler breakfast menu would make it easier. The views were gorgeous though and we loved the private pool.

2025-09-16 • via Nuitee
N
Neil Ferdinand • partner
10
Pros:

100% recommend to anyone!! Well... at least someone who does not mind walking up and down a long flight of stairs. We were so happy we decided to stay in this hotel in Imerovigli - quiet and relaxing - far away from the crowded tourist areas of Oia and Fira. You can easily take a taxi to these places and still be able to go back and enjoy some serenity.

2025-09-15 • via Nuitee
N
Natasha Indera • partner
10
Pros:

Loved Greece

2025-09-11 • via Nuitee
M
Melanie
4
Do not get the poets house luxury suite!!
Pros:

The pictures you have of the poets house luxury suit is not what was seen. The only great thing about this hotel was the view! The room service for food was horrible. We were served breakfast in a box cold, and oil seeping into the box it came in. The omelet was horrible cold and did not taste good. The breads were soggy wet. The pancakes were size like quarters. The only thing fresh was the juice box on. The shower was rusted, I questioned stepping into that shower. The Poet house room was very far from the rest of the Sophia luxury resort.
I had to call the front desk for someone to come and clean the polar pool as it had dead carcass stuck to the rusted water jet. I spent one day in that pool.
Third day we had to ask for towels.
The beds were flat mattresses. That’s not luxury what I paid for. We had no rugs on the dirty floor. I do not recommend this place at all!!

2025-09-08 • via Nuitee
D
Danny • family
10
Pros:

Wonderful place. I like the staff really helpful and super friendly.

2025-09-02 • via Nuitee
L
Ladan • partner
10
Pros:

The room service wasn’t fully done and was surface level

2025-09-01 • via Nuitee
T
Tiffany • partner
10
Pros:

Nice and private with beautiful views

2025-08-31 • via Nuitee
E
Edison • partner
10
Pros:

Great

2025-08-11 • via Nuitee
H
Hoa • family
10
Pros:

Our family of five stayed at the Sophia Luxury Suites and we loved it. The place looks just like all their promotional photos. The views of the caldera from the front door and personal pool are breathtaking. I highly commend their staff. They were so accommodating. They assisted with arranging transportation to and from the airport, taking our luggage up and down the many steps to our room, delivering a delicious breakfast daily, and really took care of us. Located in the quieter town of Imerovigli, it was not too far a walk from the capital Fira (30 minute walk).

2025-08-02 • via Nuitee
S
Sophie • family
8
Pros:

The stay was magical, it’s a super simple place but the proximity to the river and beach was perfect & the gardens were great. The rooms were modern and well appointed inside and the team were so accommodating. The food is also excellent. Really loved it.

2025-08-01 • via Nuitee
C
Caroline • family
10
Pros:

We enjoyed our stay in Imerovigli. The plunge pool was refreshing and views are amazing. Staff was helpful and easily reachable via WhatsApp. Breakfast was delivered every morning - we were able to make our choices via the hotel's app.

2025-07-30 • via Nuitee
W
Warren • partner
8
Pros:

Please note this property does not operate like a normal hotel. It would be more appropriate to think of the rooms as a loose collection of separate rental properties. We were 3 couples booked into 3 rooms and while 2 of the rooms were nice, the 3rd room was a serious disappointment, despite a very similar price tag. It was very small and had a poor layout. Who has a toilet without a door right inside the front door? To their credit, the "hotel" offered the 3rd couple very nice alternative accommodation, but in a town 20 minutes away. Despite the above disappointment, the other two rooms were really nice and we enjoyed our stay.

2025-07-24 • via Nuitee
J
Jonathan
2
Pros:

While the location and view were undeniably spectacular, the overall hotel experience was extremely disappointing—especially considering this was meant to be our dream honeymoon. The photos on the website were misleading and did not reflect the actual condition of the room. The space was unclean, with visible stains on the sheets, a filthy sink, and an overwhelming amount of black mold in the bathroom, which triggered severe allergy reactions.

The private pool, which we were told was heated, was ice cold and unusable. The outdoor hot tub barely functioned, with jets that only worked for 30–60 seconds at a time. Despite raising concerns, the front desk claimed they were fully booked and unable to assist due to the high season.

Wi-Fi was down, preventing us from ordering the included breakfast, which forced us to spend extra out of pocket. On top of that, two cats entered our room through the window in the middle of the night—a window the staff insisted we keep open due to humidity and poor ventilation, since the air conditioning barely worked.

We spent over $1200 for two nights expecting a luxurious, romantic experience but left feeling frustrated, uncomfortable, and deeply disappointed. I’m especially disheartened that Expedia would promote such a substandard property.

2025-07-23 • via Nuitee
K
Kevin • family
2
Pros:

We booked Sophia “Luxury” Suites expecting a premium experience in Santorini, but were met with poor communication, substandard accommodations, and shockingly rude service.

From the start, the receptionist, Maria, was cold, dismissive, and visibly impatient. Other staff spoke no English, so we had to rely on Google Translate for even basic requests—a frustrating challenge at a hotel claiming to be high-end.

The room, described as “luxury,” smelled of mildew, was not well cleaned, and lacked attention to detail. It fell far short of the standard expected at this price point.

We tried to enjoy the sunset from the spa, which does offer a beautiful view, and ordered dinner. The steak was nearly impossible to chew—but we let it slide. No need to let a tough meal ruin a beautiful evening.

Unfortunately, the spa water was cold. When we asked if it could be warmed, we were told it could only reach 25°C—with no explanation. Later, when the air turned colder, another staff member told us—via Google Translate—it wasn’t his responsibility.

Wrapped in towels, we went to the office, only to be met with hostility. Maria kept interrupting and cited a vague website line about 27°C “for guest comfort.” If it’s cold, how is that comfortable?

When we asked to speak with a manager, she became combative immediately and yelled over us. When we raised our voices just to be heard, Maria shouted “Get out!” and threatened to call the police—for simply asking for help.

Never again

2025-07-21 • via Nuitee
E
Ervin Geathers • partner
10
Pros:

A great experience I would definitely recommend staying here. Great view of the sunset as well

2025-07-19 • via Nuitee
H
Hanna • family
10
Pros:

Loved it , clean and friendly

2025-07-15 • via Nuitee
N
Nic • partner
8
Pros:

Really nice location with spectacular views. However, this is not a traditional hotel, there is no reception, no concierge, no staff on site. Breakfast was delivered to our room but the delivery times varied wildly from the requested times. I assume it's coming from somewhere offsite, the food was barely warm and the coffee was cold. The quantities were ridiculously large, we finished less than half of it every morning.

Also worth noting that the room descriptions were very confusing - we were three couples that booked the exact same room type, except that the room descriptions included a "2 PAX", "3 PAX" and "4 PAX" notation. Each couple book a different one of these and while our 4 PAX room was spectacular and huge, the 2 PAX room was tiny with only one side of the bed having any walking space, and the toilet was right at the room entrance and had no door .

2025-07-04 • via Nuitee
S
Sahar • family
2
Pros:

This property has extremely poor customer service and unacceptable room conditions. Our room had visible mold everywhere and a strong, overwhelming odor that made it impossible to stay in for even an hour. When we raised our concerns, management’s response was dismissive — stating, “This is Santorini, mold is everywhere.” Just be aware before booking.

2025-07-02 • via Nuitee