Brandywine Valley Inn SureStay Plus by Best Western

Hotels
•
SureStay Plus Hotel by Best Western
6.2 (958 reviews)
1807 Concord Pike (Rte. 202) , Wilmington , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Family rooms
Pets allowed
Grocery deliveries
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Convenient location
Accommodating staff
Cons:
Dirty rooms
Maintenance issues

Categories

Cleanliness
4.28
Multiple reviews noted dirty rooms and inadequate maintenance.
Service
7.75
Staff were accommodating and helpful despite issues with the room.
Location
7.79
Convenient access to location, noted in several reviews.
Room Quality
4.74
Reported issues with room conditions such as mold and faulty appliances.
Amenities
6.77
Basic amenities were available but malfunctioning (e.g., TV, toiletries).
Value for Money
5.73
Guests felt the price did not match the quality of their stay.
Food and Beverage
6.78
Breakfast options met expectations but lacked variety.
Overall Experience
5.75
Overall sentiment reflects disappointment with the stay based on cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:11

Property Description

Modern Accommodations
SureStay Plus Hotel by Best Western Brandywine Valley in Wilmington offers comfortable rooms with amenities like free WiFi, TV, air conditioning, and a desk.

Convenient Location
Situated just 8.2 km from Delaware Museum of Natural History and with easy access to Old Dutch House, this 3-star hotel is perfect for travelers looking to explore the area.

24-Hour Service
Guests at SureStay Plus Hotel can enjoy a drink at the snack bar and benefit from the convenience of a 24-hour front desk for any assistance they may need.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Brandywine Valley - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.2
Based on 958 reviews
Cleanliness: 4.28
Service: 7.75
Location: 7.79
Room Quality: 4.74
Amenities: 6.77
Value for Money: 5.73
Food and Beverage: 6.78
Overall Experience: 5.75
J
Jean • couple • us
9
2026-04-17 • via Nuitee
R
Robert • family_with_children • us
8
2026-04-12 • via Nuitee
M
Melania • couple • us
6
2026-04-09 • via Nuitee
L
Lowell • couple • fr
3
We checked out early.
Pros:

Location good.

Cons:

Sheets on bed had no been changed from previous tenant.
Shower handle fell off wall when taking a shower...twice. Even after being told it would be fixed.

2026-04-07 • via Nuitee
J
Jyothi • couple • us
2
Not pleasant.
Cons:

Lock to the room was broken. At night, we only had to lock the room using the door latch. Old or strong mildew smell in the room. Bedsheets were not ironed and looked like the used ones. Bathroom exhaust was very loud, and the bathroom tub was full of dirt stains; the heater stopped working mid-night, and the AC/heater was making big noises the whole night(every 10-15 mins) ; I would never recommend this hotel to anyone.

2026-04-06 • via Nuitee
E
Ennis • extended_group • us
1
We left because we didn't want to take roaches home
Pros:

It has roaches

Cons:

The roaches, the cleanliness. It doesn't look like the pictures

2026-04-05 • via Nuitee
T
Tony • couple • us
3
ok, but not for long visits
Pros:

location

Cons:

everything

2026-04-04 • via Nuitee
C
chris • couple • us
1
2026-03-28 • via Nuitee
C
chris • couple • us
1
Bad management
Pros:

Hot breakfast

Cons:

Had me pay and then said ill be refunded i cant stay anymore

2026-03-28 • via Nuitee
C
chris • couple • us
1
2026-03-28 • via Nuitee
C
chris • couple • us
1
2026-03-28 • via Nuitee
A
Abigail • couple • us
8
2026-03-27 • via Nuitee
N
Natalia • couple • us
1
Everything from room service to front desk . The front desk lied and said my husband and I didn’t have a reservation an
Pros:

Everything from room service to front desk .
The front desk lied and said my husband and I didn’t have a reservation and to supposedly call you Booking.com to resolve after they took it out of my account.
Also no batteries for neither of the remote controls not enough toilet paper .
Room service tried to go in even after we clearly started behind the door that no room service and check out was until tomorrow. She clearly didn’t care and was putting her access card in . Wasn’t for my husband’s foot holding the door and pushing back , she would of got in .
Pictures are a straight up lie don’t fall for them, Days Inn has better rooms then this Bull crap place .

Cons:

Everything from room service to front desk .
The front desk lied and said my husband and I didn’t have a reservation and to supposedly call you Booking.com to resolve after they took it out of my account.
Also no batteries for neither of the remote controls not enough toilet paper .
Room service tried to go in even after we clearly started behind the door that no room service and check out was until tomorrow. She clearly didn’t care and was putting her access card in . Wasn’t for my husband’s foot holding the door and pushing back , she would of got in .
Pictures are a straight up lie don’t fall for them, Days Inn has better rooms then this Bull crap place .

2026-03-26 • via Nuitee
T
Tisdale Jr. • family_with_children • us
1
Pros:

The hot tub did not work and they did not have another room available

Cons:

The hot tub did not work and they did not have another room available

2026-03-23 • via Nuitee
P
Paul • family_with_children • us
8
Pros:

Location was good place was good

Cons:

Am with a cane had to use stairs to go upstairs no elevator

2026-03-23 • via Nuitee
A
Amir • solo_traveller • us
1
Terrible place to stay! Terrible people and customer service! Dirty tub!
Pros:

Nothing!Roaches everywhere!

Cons:

Everything! Roaches everywhere!

2026-03-20 • via Nuitee
M
Manon • extended_group • us
7
2026-03-02 • via Nuitee
D
Daja • family_with_children • us
4
I seen roaches which was disturbing to me, I had to put all my bags on the table because I didn’t want them to get in my
Pros:

The price

Cons:

The room had roaches, the bathroom was terrible I didn’t even want to take a shower

2026-03-02 • via Nuitee
P
Pamela • family_with_children • us
1
2026-02-25 • via Nuitee
A
Avinash Pandey • family_with_children • in
2
Cons:

No water in restroom so couldn't take shower, it was terrible in morning while going to work.

2026-02-25 • via Nuitee