Brandywine Valley Inn SureStay Plus by Best Western

Hotels
•
SureStay Plus Hotel by Best Western
5.9 (837 reviews)
1807 Concord Pike (Rte. 202) , Wilmington , US
+1 302-656-9436

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Convenient location near restaurants and shops
Friendly/helpful staff noted in several reviews
Comfortable beds in some rooms
Easy check-in and good for quick stops
Cons:
Dirty rooms, mold, roaches and damp smells reported
Broken or poorly maintained room features (jacuzzi, tub, AC, doors)
Breakfast is low quality and limited
Occasional poor staff courtesy and unresolved refund issues

Categories

Cleanliness
2.5
Multiple reviews report dirt, mold, roaches, damp smells, hair on beds and dirty fridges—overall strongly negative cleanliness.
Service
8.5
Service sentiment is mixed but leans positive in many notes (friendly, helpful staff, easy check-in), though a few reports mention poor courtesy and refund issues.
Location
9
Location is consistently praised as convenient, near restaurants and shops and good for stops en route.
Room Quality
3.2
Many room issues reported: non-working jacuzzis, slanted tubs, broken outlets/doors, poor mattresses, construction noise and generally worn fixtures.
Amenities
7
Amenities are inconsistent: some useful basics and proximity to services, but on-site features (jacuzzi, hot tub/pool) and facilities have reported maintenance and cleanliness problems.
Value for Money
6.6
Mixed perceptions: some guests find it good value for a stopover, while others felt overcharged for rooms/jacuzzi that did not function.
Food and Beverage
3.8
Breakfast is a recurring complaint: limited selection and low quality items reported across multiple reviews.
Overall Experience
6.6
Overall mixed experience: convenient location and generally decent service offset by poor cleanliness and room maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Accommodations
SureStay Plus Hotel by Best Western Brandywine Valley in Wilmington offers comfortable rooms with amenities like free WiFi, TV, air conditioning, and a desk.

Convenient Location
Situated just 8.2 km from Delaware Museum of Natural History and with easy access to Old Dutch House, this 3-star hotel is perfect for travelers looking to explore the area.

24-Hour Service
Guests at SureStay Plus Hotel can enjoy a drink at the snack bar and benefit from the convenience of a 24-hour front desk for any assistance they may need.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Brandywine Valley - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

5.9
Based on 837 reviews
Cleanliness: 2.5
Service: 8.5
Location: 9
Room Quality: 3.2
Amenities: 7
Value for Money: 6.6
Food and Beverage: 3.8
Overall Experience: 6.6
A
Allen • solo_traveller • us
10
Pros:

It was very pleasant

2026-10-24 • via Nuitee
J
Juliana • couple • us
1
Found three roaches in our room
Pros:

Convenient

Cons:

Dirty, roaches

2026-10-22 • via Nuitee
J
Juliana • solo_traveller • us
1
2026-10-22 • via Nuitee
P
Paul • couple • us
10
I highly recommend this place for anyone who likes cleanliness and now staf
Pros:

Very cool layout
And friendly stag and on point services

Cons:

Wish I could stay there for a cheaper price

2026-10-20 • via Nuitee
K
Kamiyah • couple • us
1
2026-10-19 • via Nuitee
C
Carter • family_with_children • us
2
Pros:

Room was ok

Cons:

How and why did I pay $200 for a Jacuzzi room and the Jacuzzi didn't even work I could've got a regular room for the $93

2026-10-19 • via Nuitee
K
Kyrylo • extended_group • ae
6
2026-10-18 • via Nuitee
R
Robert • extended_group • us
7
2026-10-17 • via Nuitee
A
Adeyinka • solo_traveller • ca
9
Pros:

Service

Cons:

None

2026-10-12 • via Nuitee
L
Lana • couple • us
7
Neutral
Cons:

The breakfast

2026-10-12 • via Nuitee
M
Michelle • solo_traveller • us
1
I didn’t stay I ran like the wind. Was promised a refund and didn’t get one
Cons:

Nothing room had mold didn’t look like the photos it was something out of a horror story the bed bug protector was ripped tub was moldy drips coming down the wall paper mold on the glass table where it met the wood

2026-10-09 • via Nuitee
J
Jean • couple • us
8
Good value for the money
Pros:

The location is great. The breakfast can be improved.

Cons:

The bathroom needs improvement

2026-10-08 • via Nuitee
K
Katherine • solo_traveller • us
3
2026-09-19 • via Nuitee
K
Ka’Ron Ferru • couple • us
10
2026-09-14 • via Nuitee
J
JIll • couple • us
5
Fine for a night’s sleep.
Pros:

Beds were comfortable. Easy stop along the way. Good selection of restaurants for dinner nearby.

Cons:

Bath tub was kind of gross—very old. The breakfast was not really much of anything.

2026-09-13 • via Nuitee
D
Daniela • couple • us
1
Cons:

The room key didn’t work there was no other access. Had to look for another hotel at midnight

2026-09-05 • via Nuitee
J
Juliana • couple • us
6
2026-09-02 • via Nuitee
B
Bryant • couple • us
1
2026-09-02 • via Nuitee
T
Terrell • couple • us
1
Trifling
Pros:

The customer service rep

Cons:

Terrible place. Dirty, moldy, and the floors are covered with all kinds of dirt marks.

2026-08-26 • via Nuitee
N
Neveah • solo_traveller • us
8
It was good
Pros:

The room was clean and big

Cons:

A lot of construction on the side

2026-08-10 • via Nuitee