Best Western PLUS City Centre Inn

Hotels
Best Western Plus
8.4 (814 reviews)
11310-109th St , Edmonton , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noise issues
Cold breakfast

Categories

Cleanliness
7.6
The room was clean, but had a bad odour in one instance.
Service
9.1
Staff were consistently friendly and accommodating across reviews.
Location
9.1
The hotel is conveniently located close to attractions and amenities.
Room Quality
8.1
Rooms were comfortable but some guests found issues with noise and outdated decor.
Amenities
8.7
The pool, gym, and restaurant received positive feedback.
Value for Money
8.5
The pricing received mixed feedback; some guests felt it was justified.
Food and Beverage
7.6
Breakfast issues noted, such as cold food, but other dining experiences were positive.
Overall Experience
8.5
Overall satisfaction was high despite some individual shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:20

Property Description

Exciting Water Slide and Convenient Location
Experience fun and convenience at Best Western PLUS City Centre Inn in Edmonton. With a 30-foot water slide in the heated pool and an on-site bar, this hotel offers the perfect blend of relaxation and entertainment.

Modern Amenities and Relaxation
Unwind in rooms equipped with flat-screen TVs and free WiFi. Guests can also enjoy the fitness centre, hot tub, and 24-hour front desk service. Each room features a private bathroom for added comfort.

Prime Location and Easy Access
Situated just 2.6 km from Rogers Place and 400 m from the NAIT Metro Line, this hotel is ideal for sports fans and travelers alike. Plus, with free private parking and proximity to Edmonton International Airport, your stay will be stress-free.

Book your stay at Best Western PLUS City Centre Inn now for a memorable and convenient experience.

Important information:

Please note, the lobby is under renovation until 1 July. Some noise is to be expected between 09:00 and 17:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 814 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.6
Overall Experience: 8.5
N
Nakita family_with_children ca
10
2026-06-22 via Nuitee
C
Christa solo_traveller ch
5
Pros:

Das Zimmer war sauber und die Größe war o.k

Cons:

Das Personal war nicht wirklich sehr freundlich und zuvorkommend. Es gab keine Infos was man unternehmen könnte, es wurde uns gesagt dass man an der Lobby anrufen muss wenn das Zimmer gemacht werden soll. Sowas haben wir noch nie erlebt. Die Waschmaschine bzw. der Trockner funktionierte nicht erst nachdem wir mehrfach nachfragen.
Wir hatten den Zug nach Toronto erst um 18:50 und der hatte dann auch noch 5 Stunden Verspätung. Auf unsere Frage ob es möglich ist das Zimmer etwas länger zu nutzen wurde uns gesagt maximal bis 12 Uhr sonst müssten wir die ganze Nacht zahlen. So warteten wir ganze 6h in der Lobby.
Alles in allem kann ich das Hotel nicht empfehlen

2026-06-21 via Nuitee
H
Hany solo_traveller ca
2
not recommened unless you are forced to
Pros:

the location

Cons:

I spent 5 nights and they didn't even bother to refill the shampoo or anything for shower which was already empty since day 1.
The room service are just in the morning and you have to book them, if you miss them so good luck for you.
There was no water bottles in the suite.

2026-06-21 via Nuitee
S
Shirley solo_traveller ca
9
Overall very good hoyel
Pros:

Close to mall. Easy to get to jubilee auditorium. Excellent lounge food.

Cons:

Noisy air conditioning. Noisy when people talked in the hallway.

2026-06-21 via Nuitee
C
cindy solo_traveller ca
10
2026-06-18 via Nuitee
M
Mark couple ca
5
It’s was meh… it was too hot impolite staff, and deposit still hasn’t been deposited back 5 days later. Never had this h
Pros:

I love the area that it’s in and what’s around. There to do. One of the reasons I book there every time.

Cons:

The ac wasn’t working in the room, it was so hot that night. The front desk girl was short and over whelmed which took out on guests

2026-06-18 via Nuitee
P
Pierre solo_traveller ca
9
Very nice staff A+++
Pros:

Restaurant

Cons:

N/A

2026-06-18 via Nuitee
A
Arlo couple ca
2
Convienient location but quality not good for the cost and extremely high security deposit.
Pros:

Close to the arena

Cons:

No ac in room . Room was not as advertised. No manager on site. Didn’t really address the issue just offered a free breakfast . Didn’t change our room to accommodate the issue.

2026-06-15 via Nuitee
F
Faye solo_traveller ca
10
Pros:

The room was beautiful and big.

2026-06-10 via Nuitee
B
Bertha family_with_children ca
10
2026-06-08 via Nuitee
M
Myrna couple ca
8
2026-06-07 via Nuitee
A
Ashleigh couple ca
8
2026-06-07 via Nuitee
J
Jeeshan family_with_children ca
8
Bang for your buck sort of place in an excellent location!
Pros:

The location was fantastic, right next to the Kingsway Mall, which has plenty of retail and dining options. The room was comfortable and very spacious.

Cons:

The room amenities could do with some upgrades. For instance, a good coffee machine is essential. No safety box.

2026-06-06 via Nuitee
B
Bahodir family_with_children ca
10
good thamks
Pros:

Good time

Cons:

good time

2026-06-03 via Nuitee
M
MacKay couple ca
8
Pros:

Great location for proximity to the Royal Alex. We were in town for an early appointment there.

Cons:

The beds were a little too soft for our liking.

2026-05-26 via Nuitee
K
Kirsten family_with_children ca
8
Great location with facilities that would meet any families needs
Pros:

Location, facilities were a great value to us

2026-05-26 via Nuitee
S
Shannon solo_traveller ca
7
2026-05-24 via Nuitee
G
Glenda family_with_children ca
9
Overall it was a nice place.
Pros:

The location was perfect as I was there for a sick relative at the Royal Alec.

Cons:

Starting at 6:30 am doors starting slamming. Then there were people out in the corridor talking loudly at about 7:15 am. Then about 8:00 am I could here kids in the hall running to the pool and making to much noise. So I was woken up hours before I needed to get up.

2026-05-18 via Nuitee
L
Lena family_with_children ca
10
Pros:

We had a great time at that hotel. The pool is great. The breakfast is incredible ( you have to pay but it's reasonable price). The room is clean, the bed is comfy.

Cons:

The bottle with shower gel wasn't refilled

2026-05-13 via Nuitee
J
Jeanette couple ca
10
excellent
Pros:

always stay here as it’s always yo out satisfaction

2026-05-11 via Nuitee