Best Western PLUS City Centre Inn

Hotels
Best Western Plus
8.4 (740 reviews)
11310-109th St , Edmonton , ca

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Noise issues
Cold breakfast

Categories

Cleanliness
7.6
The room was clean, but had a bad odour in one instance.
Service
9.1
Staff were consistently friendly and accommodating across reviews.
Location
9.1
The hotel is conveniently located close to attractions and amenities.
Room Quality
8.1
Rooms were comfortable but some guests found issues with noise and outdated decor.
Amenities
8.7
The pool, gym, and restaurant received positive feedback.
Value for Money
8.5
The pricing received mixed feedback; some guests felt it was justified.
Food and Beverage
7.6
Breakfast issues noted, such as cold food, but other dining experiences were positive.
Overall Experience
8.5
Overall satisfaction was high despite some individual shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:20

Property Description

Exciting Water Slide and Convenient Location
Experience fun and convenience at Best Western PLUS City Centre Inn in Edmonton. With a 30-foot water slide in the heated pool and an on-site bar, this hotel offers the perfect blend of relaxation and entertainment.

Modern Amenities and Relaxation
Unwind in rooms equipped with flat-screen TVs and free WiFi. Guests can also enjoy the fitness centre, hot tub, and 24-hour front desk service. Each room features a private bathroom for added comfort.

Prime Location and Easy Access
Situated just 2.6 km from Rogers Place and 400 m from the NAIT Metro Line, this hotel is ideal for sports fans and travelers alike. Plus, with free private parking and proximity to Edmonton International Airport, your stay will be stress-free.

Book your stay at Best Western PLUS City Centre Inn now for a memorable and convenient experience.

Important information:

Please note, the lobby is under renovation until 1 July. Some noise is to be expected between 09:00 and 17:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 740 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.6
Overall Experience: 8.5
J
Jing family_with_children ca
8
It was a nice experience!
Pros:

Location was perfect!

Cons:

A little too warm at night

2026-04-09 via Nuitee
C
Chad couple ca
9
Great place to stay will definitely go back
Pros:

Very clean with friendly staff

Cons:

Rooms and bathroom not very big
Not many Sports channels on the tv

2026-04-06 via Nuitee
M
Marcia family_with_children ca
8
Pros:

Had good comfy weekend 😌

Cons:

It was clean and cozy

2026-04-06 via Nuitee
T
Tayag family_with_children ca
10
I quite good.
Pros:

The rooms was really good.

Cons:

Lacking of amenities waiting for so long just for the amenities that I request once and first for the 2 nights stay. But all goods we understood that cause we are also embrace the hospitality industry 😊

2026-03-31 via Nuitee
J
Janice family_with_children ca
9
Very nice place to stay!
Pros:

Good location, nice pool and hot tub

Cons:

Only thing missing was the slide in pool

2026-03-28 via Nuitee
C
Cheryl couple ca
1
Terrible
Pros:

Close to hospital as husband having surgery

Cons:

Dirty and smoke smell in halls

2026-03-27 via Nuitee
M
Martin couple ca
10
2026-03-25 via Nuitee
K
Kristie family_with_children ca
6
Good location but issues
Pros:

Great location right across from Kingsway Mall.

Cons:

Upon arrival we checked in at 5pm after traveling all day. When we got to our room it STUNK so bad of cigarette smoke. My eyes were burning. I called front desk and they said they couldn’t switch me rooms as they were booked up - and asked us to leave our room for an hour while they use an ozone machine. I don’t understand why we couldn’t switch rooms with someone else checking in later and they could use the ozone then rather than inconvenience us. I thought that was poor customer service.
Within 24hrs the room smelled terrible again.

This is a very large place that has a motel type of layout.
You *can* walk all the way around but most often if you’re in the further buildings it’s quicker and easier to walk across the parking lot to access the lobby/pool/restaurant.

2026-03-23 via Nuitee
K
Kaydence extended_group ca
10
2026-03-23 via Nuitee
C
Carlie couple ca
10
2026-03-20 via Nuitee
E
Ellen couple ca
10
2026-03-20 via Nuitee
S
Sarah couple ca
6
Cons:

The fridge wasn't working well

2026-03-18 via Nuitee
M
Mallorey couple ca
6
Some rooms are great and others are not.
Pros:

Great location.

Cons:

I stay there about twice a year and each time the quality has gone down. This time the toilet didn’t like to flush so we would take the tank lid off to fix it and found mould behind the tank.

2026-03-17 via Nuitee
T
Tara family_with_children ca
10
Our room was absolutely beautiful!
Pros:

It was very clean and quiet.

2026-03-16 via Nuitee
D
Duane couple ca
5
Ok
Pros:

Pool

2026-03-16 via Nuitee
W
Wil family_with_children ca
10
Pros:

The convenient location.

Cons:

The noisy neighbors that decided to start fighting in their room

2026-03-14 via Nuitee
R
Rose Anne couple ca
8
I would stay there on my next trip again
Pros:

Close to mall trains

Cons:

Nothing

2026-03-13 via Nuitee
J
Jessie family_with_children ca
1
Resist
Pros:

I didn't even get to check in ... I got rejected a room because of how I looked and for being a native that the hotel automatically assumed my wife and I were criminals and rejected us and on top of that the want to send me an email asking how my stay was I didn't get to stay and I was charged for it

Cons:

Being told I couldn't stay when they seem I'm native

2026-03-12 via Nuitee
X
X2246FYdavids Family Drumheller, Alberta
2
Horrible
Pros:

The staff were horrible and confrontational!

2026-03-09 via Tripadvisor
L
Luke extended_group ca
10
Pros:

Everything

Cons:

Nothing, it was perfect.

2026-03-09 via Nuitee