Best Western Executive Suites

Hotels
•
Best Western
7.7 (364 reviews)
303 Shoney Dr , Columbus , US
+1 662-329-2255

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently praised breakfast (many called it excellent)
Friendly and responsive front-desk/morning staff
Convenient location close to meeting sites/family
Some guests reported spacious, comfortable rooms and good price/value
Cons:
Multiple cleanliness issues (dirty floors, mold, cobwebs, worn mattress/pillows)
Pool was out of service for some stays
Outdated room furnishings and small/outdated bathrooms reported
Service lapses for some guests (housekeeping disturbance, receipt issues), inconsistent maintenance (noisy fan, weak shower, phone not working)

Categories

Cleanliness
5.5
Multiple reviews mention dirty floors, black coal-like substance, mold in the tub, cobwebs, lumpy pillows and a worn mattress — consistent negative cleanliness signals.
Service
8.5
Generally positive front-desk and breakfast staff feedback; quick door-lock repair and friendly staff noted, though some service lapses (housekeeping knocked early, receipt issue) occurred.
Location
9
Repeated comments that the location was convenient, close to family/meeting sites and easy to find — clearly a strong aspect.
Room Quality
7
Mixed reports: some guests loved spacious/comfortable rooms and beds, while others reported outdated furnishings, small bathrooms, cracked tubs, stiff beds and noisy fans.
Amenities
6.5
Breakfast and gym/pool mentioned positively by some, but several complaints about pool being out of service and limited or repetitive breakfast options reduce the score.
Value for Money
8
Several guests said the price was very good for the amenities and were satisfied with what they paid; a few felt the room quality did not match the cost (one paid $400 and was unhappy).
Food and Beverage
8.8
Breakfast repeatedly described as above expectations, delicious and awesome, though some noted limited variety and lack of gluten-free options.
Overall Experience
8.3
Overall mixed but leaning positive: many guests would stay again and praised staff, breakfast and location, while others reported strongly negative stays due to cleanliness and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Welcome to Best Western Executive Suites, your ideal choice for accommodation in Columbus.

Luxurious Amenities: Enjoy complimentary high-speed WiFi throughout the property and unwind with a TV in every room for your entertainment needs.

Convenience at Your Fingertips: Benefit from our 24-hour front desk service, ensuring assistance whenever you need it. Additionally, take advantage of our on-site meeting facilities for your business or event needs.

Book your stay now at Best Western Executive Suites and experience comfort and convenience like never before.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: GTR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 364 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 8.3
J
Johanna • couple • us
7
It was okay, could have been better
Cons:

Worn out mattress, lumpy pillows

2026-10-19 • via Nuitee
A
Angela • couple • us
10
2026-10-19 • via Nuitee
C
Candi • couple • us
1
It was one of my worse’s stays ever.
Pros:

Nothing

Cons:

Everything was horrible. Something ate my family up. They didn’t bring tissue, towels nothing. I went to the office to ask for the items. Because I spent 400 dollars for the stay. The room nasty old looking. I would not recommend anyone to stay there.

2026-10-12 • via Nuitee
T
Tarver • couple • us
10
2026-09-18 • via Nuitee
J
Juan • family_with_children • us
7
It was okay
2026-09-11 • via Nuitee
M
Mekisipa • couple • us
10
I enjoyed my stay and would stay again when I return. Just needs a few updates done.
Pros:

Had breakfast one day and it was decent. Clean and organized. Space for eating was a little small but overall the experience was great. Not so much options as others but still enjoyable.

Cons:

The executive room I was in was very spacious. However bathroom was small and outdated. Had little cracks in tub and corners and saw a few little critters.

2026-09-08 • via Nuitee
G
Gail • solo_traveller • us
10
Pros:

We had some trouble with our door lock and it was repaired quickly. Breakfast was good and location was easy to find.

Cons:

N/A

2026-09-07 • via Nuitee
G
Gail • solo_traveller • us
10
Pros:

It was close to where our son lives. I love executive suites and the breakfast is always delicious.

Cons:

N/A

2026-09-07 • via Nuitee
R
Rob Farris • solo_traveller • us
7
Cons:

Didn't realize this was a motel not a hotel.
Cleaning service showed up at 8:30am and tried to come in room while we were still sleeping.

2026-09-06 • via Nuitee
A
Angela • couple • us
6
2026-09-04 • via Nuitee
V
Vantashia • couple • us
1
It was horrible, had a smell as soon as you entered.
Pros:

Nothing!

Cons:

The property was outdated and the pictures were not the same view of the actual hotel.

2026-08-19 • via Nuitee
S
Shane • extended_group • us
8
2026-08-16 • via Nuitee
D
Diane • couple • us
8
Overall pleasant.
Pros:

The breakfast was above expectations and the location was great for reaching our meeting location.

Cons:

The rooms were nice and the facilities were clean. However, after remarking there was no carpet that never feels clean, there was a black coal like substance on the floor that stuck to my feet.
And, I could not get a paper receipt, even tho she printed one at checkin for me to sign. I was on an expense account and needed to turn in a receipt for reimbursement. That was a turn off.

2026-08-14 • via Nuitee
T
Timothy • couple • us
10
2026-08-04 • via Nuitee
J
Janna • solo_traveller • us
8
It was good.
Pros:

The staff were very friendly.
The breakfast was awesome!

Cons:

The floor in our room was dirty.

2026-08-02 • via Nuitee
M
Maria • solo_traveller • us
10
2026-07-12 • via Nuitee
G
Gertrude • couple • us
10
Awesome
Pros:

Everything

Cons:

Nothing

2026-07-01 • via Nuitee
A
Alan • solo_traveller • us
9
Pros:

Large room

Cons:

Everything was good

2026-06-30 • via Nuitee
R
Randy • solo_traveller • us
7
2026-06-29 • via Nuitee
C
Crystal Riehle • solo_traveller • us
10
2026-06-29 • via Nuitee