Best Western Plus Carousel Inn & Suites Burlington

Hotels
•
Best Western Plus
8.8 (470 reviews)
605 South Lincoln Street , Burlington , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location
Cons:
Issues with heating and amenities
Breakfast quality varied
Some cleanliness concerns

Categories

Cleanliness
8.63
Consistent mentions of clean rooms but some complaints indicated cleanliness issues with facilities and odors.
Service
9.6
Staff was frequently described as friendly and helpful, contributing positively to guest experiences.
Location
9.14
Generally positive feedback about the location, highlighting its advantages.
Room Quality
8.59
Rooms were mostly clean and comfortable, but some guests reported issues such as heat problems.
Amenities
8.62
Mixed reviews on amenities, with notable complaints regarding the pool and breakfast selection.
Value for Money
8.58
Some guests felt prices were high for the offered amenities and quality.
Food and Beverage
8.13
Breakfast received a variety of reviews, with some stating it was not satisfactory or had limited options.
Overall Experience
9.1
Overall satisfaction was positive, but specific issues impacted the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:04

Property Description

Indulge in Comfort and Convenience

Modern Rooms with Amenities: Each room at Best Western Plus Carousel Inn & Suites Burlington boasts a flat-screen TV, microwave, and refrigerator for your convenience. Relax in the seating area and enjoy the complimentary Wi-Fi.

Relax and Unwind: Take a dip in the indoor pool or break a sweat in the 24-hour fitness center. Pamper yourself with a visit to the bath or shower in your private bathroom, complete with fresh towels provided.

Convenient Location and Extras: Located less than 1 km from Old Town Museum, this hotel offers free parking and is near local attractions like Kit Carson Carousel and Kit Carson County Fairgrounds. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 470 reviews
Cleanliness: 8.63
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 9.1
L
Lynnette • couple • us
7
Fit the bill for a roadtrip one night stay!
Pros:

Good variety of items including hot food items and beautiful room.

Cons:

Bathroom walls and fixtures could use some touching up or remodeling.

2026-04-09 • via Nuitee
J
Jones • family_with_children • us
6
2026-04-08 • via Nuitee
M
Martha • family_with_children • us
2
You get what you pay for
Pros:

Liked I could swim

Cons:

The smell of the room was horrible, smelled of old folks w a hint of smoke. The bathroom curtain had bugger stain on it. Breakfast was bland and pancake maker was not working both days we stayed even after telling the lady all she said was I’ll go shake it. The swimming area only had a couple towels and super hot but the water was very cold

2026-04-06 • via Nuitee
R
Ray • family_with_children • us
1
DO NOT STAY HERE, ESPECIALLY IF YOU HAVE KIDS!!!
Pros:

Nothing at all.

Cons:

Absolutely disgusting, adult bodily fluids (semen) was covering the walls and doors and even the handle of the bathroom was covered in it. I took pictures and videos of everything. The staff was very rude and unprofessional, her name is Debbie. We were there for a total of 30 mins before we left, and I made sure to stop at the front desk to bring up my concerns with Debbie, in which she started yelling at me that since I booked through booking.com, that I couldn’t have a refund. I brought 4 kids with me who are all 7 and under, and now I’m afraid of them having been exposed to a biohazard. I’m very concerned, and very angry. I have a lot more than just these four pictures, but it won’t let me submit more. I am disabled and I sat in the pull out sofa and can hardly walk now because I fell through the end of it!!!!!!! I have a confirmed diagnosis of Ehlers Danlos Syndrome, making something as simple as that to cause EXCRUCIATING AND DEBILITATING pain, with absolutely NO warning whatsoever. The pool smelt like MOLD, there was cobwebs and visible mold in my room and even in the lobby right above Debbie’s head, in which I also was able to record on video. I am willing to provide the rest of the pictures and videos I have if given that option. I’ve always had so much trust in BW, but now, not so much. I’m disgusted, embarrassed, and drained. I was expecting a good nights sleep after being on the road for 4 days, and I didn’t get that.

2026-03-30 • via Nuitee
P
Paula • couple • us
9
We would stay here again
Pros:

Beds were comfortable and room was spacious. Doggie business accommodations were good (baggies, trashcan, grassy areas)

2026-03-29 • via Nuitee
K
Keven • solo_traveller • us
10
Great place. Would absolutely stay here again
Pros:

Very nice place. I would definitely stay here again.

Cons:

Everything was great. The breakfast was average, but that doesn’t even enter in to it. Highly recommend this place.

2026-03-23 • via Nuitee
R
Richard • couple • us
8
Nice
Pros:

Great location, nice room great staff, will stay there again.

Cons:

Remodeling, but will be done soon.

2026-03-10 • via Nuitee
P
Privitt • family_with_children • us
7
Pros:

It was right off the Interstate with easy access on and off.
I chose a king suite with a separate bedroom and it was very spacious, with plenty of room for our family.

Cons:

Unfortunately, I was put in a room right next to the front lobby, elevators, and swimming pool and it was very noisy.

The water in the bathtub did not drain. By the time I washed my hair, water was up to my ankles. This is a serious problem for someone who is prone to foot infection.

The king size bed rolled badly to the middle, and the sofa bed that my 15yr old slept on was very uncomfortable, and he ended up just sitting in the chair all night.

2026-03-10 • via Nuitee
L
Leroy • couple • us
7
2026-03-09 • via Nuitee
L
Lidia • family_with_children • us
9
Good choice for a one night rest
Pros:

Property was tidy. Breakfast was decent- not as many choices as other places but foods were good quality and enjoyable

2026-02-24 • via Nuitee
M
mauxbh • Business
2
Troubling website reservation experience
Pros:

I booked a reservation for Best Western on the Best Western Website, I mistakenly booked it for the wrong day - the website kept bringing me back to the date I was booking, not the date I was reserving for. I called the number immediately after clicking the 'reserve' button to ask for help fixing my mistake. (8:45 pm I booked a room for that night when it was meant to be the next day). I was told on the phone that this couldn't be fixed by them and I had to contact customer relations the next day b/c they were closed for the day. I left a message for customer relations that night just in case they didn't want to help me the next day since time had passed. At 7am the next day I was on the phone and was told that customer relations could not fix this issue and I would need to contact the hotel directly. It took me calling over and over again for the hotel manager to finally call me back, telling me she couldn't fix it either but go ahead and book a room for the night and we could see if maybe a refund could come through but that I need to contact the booking agent - which was BEST WESTERN in the first place! I told her I couldn't afford to put another $300 on my credit card. She offered no help. So I am completely frustrated with Best Western and will never stay there again.

2026-02-21 • via Tripadvisor
S
Sarah • solo_traveller • us
10
2026-01-31 • via Nuitee
G
Gregory • family_with_children • us
10
Pros:

Great location, it was clean and all the staff members were were in contact with were kind and helpful.

2026-01-23 • via Nuitee
P
Peggy • couple • us
9
Pros:

Very comfortable room, clean facilities, great breakfast

Cons:

Side door could not be re-entered at night

2026-01-20 • via Nuitee
P
PewPotato • Couples • Denver, Colorado
8
Convenient, but has some gaps in service
Pros:

Convenient location, but breakfast was not up to normal expectations. Only decaf in airpots. Complex coffee machine that had no instructions and seemed like it was not fully setup. No whole fruit. Milk for ceral missing from breakfast area.

2026-01-19 • via Tripadvisor
C
Caitlin • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kelly • couple • us
10
It was ok
Pros:

Location is great employees very nice

Cons:

No hot tub bed was kind of hard and toilet sat to low to ground hallway was pretty squishy

2026-01-19 • via Nuitee
J
Jim • couple • us
9
The hotel was comfortable and the staff was very helpful.
Pros:

We did not have breakfast there. Overall things were very good.

Cons:

Nothing

2026-01-19 • via Nuitee
D
DANNYLEE • solo_traveller • us
6
ok
Pros:

location was good as only a few minutes from the conference meeting location. Check out clerk was nice and helpful.

Cons:

checking in was so so with clerk. ac in hotel lobby and halls were non functional and hot. laundry had one working washer and dryer. Breakfast could have been better. bread/pastries were stall. eggs were so so. sausage every day. no variety. potatoes one day but were mushy and cold.

2026-01-19 • via Nuitee
P
Pam • extended_group • us
8
2026-01-19 • via Nuitee