Quest Auckland Serviced Apartments

Hotels
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Quest Apartment Hotels
8.7 (1988 reviews)
363 Queen Street , Auckland , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Maintenance issues
Unpleasant shower experience

Categories

Cleanliness
8.16
Some reviews mentioned the cleanliness was good, but others highlighted maintenance issues.
Service
9.13
Many reviews praised the friendly and helpful staff.
Location
9.17
Multiple reviews indicated a great central location.
Room Quality
8.62
Rooms were generally described as spacious and comfortable.
Amenities
8.15
Basic amenities were available but some lacked renovation.
Value for Money
8.61
Overall considered fair value for the location and space provided.
Food and Beverage
8.66
No specific mentions but average offered service quality.
Overall Experience
9.13
Generally positive reviews indicate a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Private Balcony with Stunning Views
Enjoy breathtaking park or city views from your own private balcony at Quest Apartments Auckland. Whether you prefer the serene greenery of the park or the bustling cityscape, our balconies provide the perfect spot to unwind and take in the scenery.

Convenient Location in Auckland CBD
Situated on Queen Street in the heart of Auckland's Central Business District, Quest Serviced Apartments offer easy access to popular attractions such as the Civic Theatre and Viaduct Harbour. With Auckland Airport just a 25-minute drive away, our location is ideal for both business and leisure travelers.

Modern Amenities and Comfort
Relax in our modern apartments equipped with a kitchenette or kitchen, perfect for preparing your own meals. Each apartment also features a cozy seating area with cable TV for your entertainment. The spacious bathroom includes a hairdryer and complimentary toiletries for your convenience.

Book your stay at Quest Apartments Auckland now for a memorable experience in the vibrant city of Auckland!

Important information:

Please note that Quest Auckland Serviced Apartments requires a valid photo ID and full payment upon check in.

Please note that Quest Auckland Serviced Apartments requires a credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that there is a 4% charge when you pay with a American Express credit card and a 2% charge when you pay with a Visa/MasterCard or Paywave Please note that there will be no housekeeping service on public holidays. Servicing of rooms is as follows:

1 night stays - Serviced daily

2-4 night stays - Serviced every second day

5+ night stays - Serviced twice weekly

Limited Housekeeping Servicing during Covid, Please see/ask Reception for updated servicing hours and days.

Please make sure the booking guest name matches ID passports or NZ driving license and Card details given, Reception will request to see Card and ID upon arrival.

Bathroom Refurnishments Start April 2024 .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.7
Based on 1988 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
S
Stefan • solo_traveller • au
8
2026-04-17 • via Nuitee
J
Jenny • couple • au
9
Comfy room, friendly helpful staff
Pros:

Central location, friendly helpful staff. Clean, well appointed room.

Cons:

Nothing

2026-04-16 • via Nuitee
M
Michelle (Yueqing) • couple • cn
9
Good service hotel
Pros:

The location, their staff

Cons:

The bed was too soft

2026-04-15 • via Nuitee
J
Janelle • couple • nz
8
Pros:

Room was comfortable and roomy, location very handy to the city.

2026-04-15 • via Nuitee
T
Tomás • couple • ar
10
2026-04-15 • via Nuitee
A
Adrian • solo_traveller • gb
10
2026-04-15 • via Nuitee
J
Jule • solo_traveller • nz
8
2026-04-13 • via Nuitee
S
Sophia • solo_traveller • nz
7
Disappointing stay in a former fave
Pros:

I’ve always liked this Quest overlooking a near park and central located. Apartment has a great footprint and all the amenities you’d need, plus a lovely balcony. Unfortunately kitchen for onsite food still unavailable due to renovations (like last visit quite awhile ago) which a useful extra to have, but they still have the access to the city fitness gym which on top of the apartment amenities is an extra bonus.
Reception also happy to help.

Cons:

That a longer 10 day stay means room given less attractive than short stay eg. on side by noisy next door commercial building Aircon and tiny balcony – smaller than all the other rooms on that side.
That cleaning only done twice in a 10 day stay with the first being after 6 days ‘cos of Easter – just too long. Serviced apartment shouldn’t mean clearing your own rubbish to basement daily.
That cleaner didn’t wear a mask when sick so I got a nasty flu. To her credit she shared that info.
That reception staff mocked and imitated me because I was happy it was a Friday w completed job (prompted by off duty staff member)

2026-04-13 • via Nuitee
P
Phobe • solo_traveller • au
8
Great location.
Pros:

Location was great. The balcony view was very nice yet very quiet.

Cons:

Some foul smells on the corridors. Bags of rubbish was left in common area for too long which should be cleared out quickly.

2026-04-10 • via Nuitee
K
Katrina • family_with_children • gb
10
Pros:

Everything! Spotlessy clean too and wonderful staff

Cons:

Nothing

2026-04-09 • via Nuitee
A
Alzaria • family_with_children • nz
10
2026-04-08 • via Nuitee
G
Gillanders • family_with_children • nz
8
2026-04-07 • via Nuitee
S
Stephen • extended_group • gb
9
2026-04-07 • via Nuitee
J
Junri • couple • th
9
The convenient location and clean room with washing machine and dryer.
Pros:

It is good location on queens street.
Washing machine and dryer are inside bathroom.
So very convenient.

Cons:

It was a little noisy since the day we stayed on the night before Easter.

2026-04-04 • via Nuitee
J
Jordan • extended_group • au
8
Lovely apartment
Pros:

Spacious room + ensuite

Cons:

Parkings steep

2026-04-02 • via Nuitee
Y
YI • extended_group • jp
8
2026-04-01 • via Nuitee
B
Barbie • couple • nz
8
Staff very helpful and supportive
Pros:

Location, clean, modern

Cons:

Limited parking, our car got broken into while parked at the paid Wilson parking lots recommended by the receptionist across the road. We did report it to the police.

2026-03-31 • via Nuitee
F
Fairy11 • family_with_children • nz
7
Pros:

Great location, friendly staff and walking distance to many eateries.

2026-03-30 • via Nuitee
S
Supriya • family_with_children • ca
9
Comfortable and clean apartment
Pros:

The apartment was clean. The staff was very pleasant. We were able to check in after hours without any issues. The instructions provided were concise and clear. Check in and check out was smooth. The apartment is location is very convenient.

2026-03-30 • via Nuitee
J
Jan • couple • nz
8
Very good property location wise and also price. Had a great view from the windows.
Pros:

Property was very good, location excellent. Desk staff always pleasant and easy to deal with.

Cons:

Advertised balcony was very small, could barely stand on it.

2026-03-29 • via Nuitee