Quest Auckland Serviced Apartments

Hotels
•
Quest Apartment Hotels
8.7 (1988 reviews)
363 Queen Street , Auckland , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Maintenance issues
Unpleasant shower experience

Categories

Cleanliness
8.16
Some reviews mentioned the cleanliness was good, but others highlighted maintenance issues.
Service
9.13
Many reviews praised the friendly and helpful staff.
Location
9.17
Multiple reviews indicated a great central location.
Room Quality
8.62
Rooms were generally described as spacious and comfortable.
Amenities
8.15
Basic amenities were available but some lacked renovation.
Value for Money
8.61
Overall considered fair value for the location and space provided.
Food and Beverage
8.66
No specific mentions but average offered service quality.
Overall Experience
9.13
Generally positive reviews indicate a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Private Balcony with Stunning Views
Enjoy breathtaking park or city views from your own private balcony at Quest Apartments Auckland. Whether you prefer the serene greenery of the park or the bustling cityscape, our balconies provide the perfect spot to unwind and take in the scenery.

Convenient Location in Auckland CBD
Situated on Queen Street in the heart of Auckland's Central Business District, Quest Serviced Apartments offer easy access to popular attractions such as the Civic Theatre and Viaduct Harbour. With Auckland Airport just a 25-minute drive away, our location is ideal for both business and leisure travelers.

Modern Amenities and Comfort
Relax in our modern apartments equipped with a kitchenette or kitchen, perfect for preparing your own meals. Each apartment also features a cozy seating area with cable TV for your entertainment. The spacious bathroom includes a hairdryer and complimentary toiletries for your convenience.

Book your stay at Quest Apartments Auckland now for a memorable experience in the vibrant city of Auckland!

Important information:

Please note that Quest Auckland Serviced Apartments requires a valid photo ID and full payment upon check in.

Please note that Quest Auckland Serviced Apartments requires a credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that there is a 4% charge when you pay with a American Express credit card and a 2% charge when you pay with a Visa/MasterCard or Paywave Please note that there will be no housekeeping service on public holidays. Servicing of rooms is as follows:

1 night stays - Serviced daily

2-4 night stays - Serviced every second day

5+ night stays - Serviced twice weekly

Limited Housekeeping Servicing during Covid, Please see/ask Reception for updated servicing hours and days.

Please make sure the booking guest name matches ID passports or NZ driving license and Card details given, Reception will request to see Card and ID upon arrival.

Bathroom Refurnishments Start April 2024 .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.7
Based on 1988 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
S
Shona • couple • nz
7
Good
Pros:

Didn't have it

Cons:

A box and some food were taken . Maybe they thought it was rubbish . It wasn't
They didn't clean the toilet very well

2026-03-14 • via Nuitee
C
Carmen • couple • nz
8
2026-03-12 • via Nuitee
C
Charlene • family_with_children • nz
8
2026-03-11 • via Nuitee
D
Dylan • couple • nz
7
2026-03-10 • via Nuitee
M
Megan • solo_traveller • nz
7
comfortable and affordable
Pros:

bed was very comfortable

Cons:

air conditioning unit had a rattle that made it hard to get to sleep

2026-03-10 • via Nuitee
C
Carl • couple • gb
9
2026-03-10 • via Nuitee
K
Karen • extended_group • au
8
Pros:

Last minute accommodation as a booking had fallen through, friendly and helpful reception staff member reassured us and gave us everything we needed for 2 nights. Family rooms for 2 couples with individual doors behind a main door off the corridor

2026-03-09 • via Nuitee
K
Katie • couple • au
10
2026-03-09 • via Nuitee
D
Dane • solo_traveller • nz
8
2026-03-08 • via Nuitee
M
Marie • family_with_children • fr
10
2026-03-07 • via Nuitee
C
Craig • couple • nz
8
Within walking distance of all the places we were booked in for
Pros:

Centallly located

Cons:

Nothing

2026-03-06 • via Nuitee
L
Lynn • couple • ca
8
Great location
Pros:

Nice area, bit of a walk to wharf area but certainly do able, enjoyed our stay here . No complaints

2026-03-05 • via Nuitee
B
Benjamin • family_with_children • il
9
An excellent base in Auckland
Pros:

Facilities, cleanliness, staff, location

2026-03-04 • via Nuitee
S
Sharon • family_with_children • au
9
Pros:

Staff very friendly room was clean and comfortable beds close to everything we needed will recommend this stay

Cons:

Nothing

2026-03-03 • via Nuitee
C
Carly • couple • au
10
2026-03-03 • via Nuitee
M
makiko • couple • jp
9
2026-03-03 • via Nuitee
J
julie • family_with_children • fr
9
2026-03-03 • via Nuitee
L
Lasse • family_with_children • de
8
2026-03-03 • via Nuitee
R
rockyhippo • family_with_children • nz
8
Pros:

Quiet and view

Cons:

More pressure in the showers and ventilation in bathroom needs sorting

2026-03-01 • via Nuitee
P
Pepa • couple • es
9
Estancia agradable y centrica
Pros:

Es comodo y centrico

Cons:

Todo bien

2026-03-01 • via Nuitee