Quest Auckland Serviced Apartments

Hotels
Quest Apartment Hotels
8.7 (2087 reviews)
363 Queen Street , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Maintenance issues
Unpleasant shower experience

Categories

Cleanliness
8.16
Some reviews mentioned the cleanliness was good, but others highlighted maintenance issues.
Service
9.13
Many reviews praised the friendly and helpful staff.
Location
9.17
Multiple reviews indicated a great central location.
Room Quality
8.62
Rooms were generally described as spacious and comfortable.
Amenities
8.15
Basic amenities were available but some lacked renovation.
Value for Money
8.61
Overall considered fair value for the location and space provided.
Food and Beverage
8.66
No specific mentions but average offered service quality.
Overall Experience
9.13
Generally positive reviews indicate a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:59

Property Description

Private Balcony with Stunning Views
Enjoy breathtaking park or city views from your own private balcony at Quest Apartments Auckland. Whether you prefer the serene greenery of the park or the bustling cityscape, our balconies provide the perfect spot to unwind and take in the scenery.

Convenient Location in Auckland CBD
Situated on Queen Street in the heart of Auckland's Central Business District, Quest Serviced Apartments offer easy access to popular attractions such as the Civic Theatre and Viaduct Harbour. With Auckland Airport just a 25-minute drive away, our location is ideal for both business and leisure travelers.

Modern Amenities and Comfort
Relax in our modern apartments equipped with a kitchenette or kitchen, perfect for preparing your own meals. Each apartment also features a cozy seating area with cable TV for your entertainment. The spacious bathroom includes a hairdryer and complimentary toiletries for your convenience.

Book your stay at Quest Apartments Auckland now for a memorable experience in the vibrant city of Auckland!

Important information:

Please note that Quest Auckland Serviced Apartments requires a valid photo ID and full payment upon check in.

Please note that Quest Auckland Serviced Apartments requires a credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

Please note that there is a 4% charge when you pay with a American Express credit card and a 2% charge when you pay with a Visa/MasterCard or Paywave Please note that there will be no housekeeping service on public holidays. Servicing of rooms is as follows:

1 night stays - Serviced daily

2-4 night stays - Serviced every second day

5+ night stays - Serviced twice weekly

Limited Housekeeping Servicing during Covid, Please see/ask Reception for updated servicing hours and days.

Please make sure the booking guest name matches ID passports or NZ driving license and Card details given, Reception will request to see Card and ID upon arrival.

Bathroom Refurnishments Start April 2024 .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.7
Based on 2087 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
X
Xiaodan family_with_children au
8
2026-07-04 via Nuitee
S
Sarah solo_traveller au
8
2026-07-01 via Nuitee
K
Kikiwa extended_group nz
7
2026-06-30 via Nuitee
J
josaia solo_traveller au
10
2026-06-28 via Nuitee
N
Noji couple jp
7
満足
Pros:

掃除が行き届いていて、料金に比べて広い部屋でした。
設備も充実していました。

Cons:

特になし

2026-06-28 via Nuitee
L
Lance couple nz
10
2026-06-28 via Nuitee
C
Craig extended_group nz
5
Cons:

Room smell of fast food

2026-06-27 via Nuitee
A
Andrea solo_traveller nz
7
Property ok, fit for short stay
Pros:

Friendly reception staff. Location.

Cons:

Mold on curtains, could do more dusting. Kettle didnt turn off. Room wasn't serviced one day when towels needed.

2026-06-24 via Nuitee
M
Michele solo_traveller nz
9
Clean, really nice hotel with friendly staff
Pros:

Everything was fantastic, nice view, quiet,very clean, big bathroom.Lovely kitchenette.Walking distance to the harbour etc.
OMG the bed,pillows was sooo comfy, definitely the best mattress ever.
Thank you to the lovely ladies at reception for making us feel so welcome.
Definitely come back to this hotel 🌟🌟🌟🌟🌟

2026-06-21 via Nuitee
P
Paul solo_traveller nz
10
Comfortable and clean, convenient for getting around for my business. The Staff are very welcoming.
Pros:

Rooms are well suited for my needed, Kitchen and washing machine, warm and comfortable.

2026-06-18 via Nuitee
B
Boonz1 solo_traveller nz
10
2026-06-17 via Nuitee
S
Steven solo_traveller nz
7
2026-06-14 via Nuitee
H
Hailey solo_traveller nz
10
2026-06-14 via Nuitee
S
Shae solo_traveller nz
10
Pros:

100% the staff very welcoming easy check in and out.

Cons:

Nothing

2026-06-10 via Nuitee
L
Lesley couple nz
10
A great clean and comfortable stay in central Auckland at a good price.
Pros:

Very clean and comfortable

2026-06-10 via Nuitee
A
Alana solo_traveller nz
9
2026-06-09 via Nuitee
S
Sarah couple nz
8
Great place to stay in the city with a spacious room and very comfortable bed.
Pros:

Comfortable & spacious layout with a kitchen & laundry facilities.

Cons:

The noise from the street below on our first night was loud. Could not keep the window open for air & we could not get the air conditioning unit to work. Called Customer Care around 11pm who was really unhelpful & said the only thing she could do was leave a message for Reception to contact us the following morning at 8am. We eventually got the air conditioning unit to work after another hour & when the window was closed it was much quieter & we could sleep. I spoke with Reception in the morning who were excellent and said the Customer Care person should have referred us to a Duty Manager. The rest of our stay was fine but a shame we struck that issue on first night. I would stay again but next time will request a room on the park side at the rear of the building, not street side.

2026-06-07 via Nuitee
I
ian couple au
10
Comfortable and convenient and the reception staff went out of their way to be helpful.
2026-06-06 via Nuitee
I
IM solo_traveller nz
9
A good stay
Pros:

We loved the small aspects that just raised the level of service and room. The bed was comfortable, the furniture was well sized for the room, bathroom had washer & dryer , the bonus was the coffee capsule machine. One could definitely see themselves staying longer. Close to the Town Hall and Aotea Centre meant a 5 minute walk to our show. Staff were friendly and welcoming. Easy parking.

Cons:

Nothing cones to mind. We were there on the weekend, so we weren't encumbered with traffic.

2026-06-06 via Nuitee
A
Amy couple nz
9
2026-06-03 via Nuitee