The Mill Hotel & Spa

Friendly staff. Very clean. Lovely breakfast. Great facilities. They even helped start our car in the morning. Superb service

Was very pleased with the hotel's location and facilities.
Breakfast was included, but you need to be prepared if they are very busy, as you will then be given time slots.
The parking was also included, which is my preference, however, try to arrive by 3pm as the car park is very congested.
All in all we definitely enjoyed our stay and if we were to return to Chester, this is the hotel we would choose.

Stayed a overnight stay.
Tired looking hotel .
Room looks like it was decorated 25 years ago.
Old fashioned bathroom
Shower connected to bath taps.
Breakfast good though.
Staff very nice

We were a party of 9 Staying for my 65th birthday. My first disappointment was the size of room also very tired and dated. Bathroom very old fashioned.
Breakfast was buffet style and to be fair food was good but for the size of hotel and amount of guests needed to have a much larger serving area enormous queues.
Restaurant food on my birthday meal was not very nice and was only luke warm and staff were not the most friendly. Forgot to bring out the cake we supplied as they did not know which table it was for, the balloon was a major giveaway.
Whole experience was disappointing would not stay again

Nice hotel in a great position to access the city. Good breakfast and a good room
Friendly helpful staff who always went the extra mile

Our room was dark with very poor lighting although it was clean the room itself was quite cold with just one radiator, breakfast was good self service style the staff were good and helpful I wasn’t happy with the £12 car parking charge as this wasn’t mentioned in the hotel write up prior to booking, the lift could do with updating considering the amount of rooms in the hotel location was good as it was quite close to the town centre

We have had a lovely stay at the mill hotel. Everything was excellent. The hotel is very well run and the staff were all professional and couldn’t do enough for us. We are in the restaurant both night and the food was excellent and a reasonable price

We have wanted to stay here for a long time and it didnt disappoint. The welcome, room, housekeeping and food was excellent. Will definately stay again in the summer.

Really good visit. Staff excellent. Bar, breakfast super. Only negative, outside lights made for poor night sleep. That didn't spoil our stay. Overall, very good.

Nice hotel. 10 minute walk into centre of Chester. SPA facilities were an added bonus. Had to upgrade our room as the beam in our original room was quite low.

If you could give half scores it would be a 4.5, overall very good but just missing on some aspects.
The location is great, midway between the railway station and the town centre.
The price was good for a city centre break.
The room was a good size with a decent wardrobe, we had a view over the canal which was nice, was surprised to find no bottled water as most places seem to provide that now also found the tea/coffee selection a little sparse and not hot chocolate.
We asked at reception for iron and board, I went to the bar to get some water and when I got back to our room they were already there, the cover on the board was thin and the marking from the board came through on my top so the next morning asked at reception if they could change it which they did but didn't take the 1st one away, the second was a little better but the marking still came through so maybe better covers needed, also when our room was made up each day they didn't take the glasses away so had a collection when we left.
Breakfast was ok, the man greeting us at the door was welcoming and efficient, I'm not a big fan of buffets of any kind but it was ok.
Overall a good stay, had a walk along the canal before leaving which was nice and would probably be even better in the warmer weather.
Were we to return to Chester would probably opt to stay here again.

Visited for two nights for my sisters birthday. One double standard, one twin standard. Both lovely and clean with everything we needed. All staff in all areas professional, friendly and capable. Rialto bar served lovely food and drinks, Canaletto did gorgeous breakfasts. Ten minutes walk into city centre. We didn’t hit the spa but it looked lush. Would definitely visit again. Many thanks to all xxx

Just home after a 2 night stay at The Mill . Great hotel clean welcoming and we had free parking which is a bonus. Our room was very large as was the bathroom. The bed wasn’t the comfiest but if a firm mattress is your preference then it would suit. The water was red hot the shower over the bath a tad wobbly 😏 breakfast was good hot and plentiful to set you up for the day 😋 all in a a good choice 👍🏻

Location was great. Within walking distance of the city centre, loads of lovely eating houses and old fashioned proper pubs! Breakfast was plentiful and hot...unlike a similar large chain of hotels we usually stay in!
Staff all very friendly and helpful.
Front desk manned 24 hrs for any problems.

We are in the hotel as we write this review we are in room 209 which is the smallest room we have ever stayed in and we do a lot of travelling had to call to reception to complain about numerous different colour hairs in the bed.
Complained to reception and asked for the manager but was informed that no one was available until Monday morning.
They have sent the cleaning staff up to change the bedding but this I think is unacceptable.
We asked to change rooms but reception have informed that no other rooms are available
Not a very good experience so far but unfortunately we are here for 2 days.

We stayed for one night at the hotel 2nd of November 2025 - from the time we arrived we knew we were in for a treat. The receptionist was very friendly and polite. She explained everything we needed to know for our stay. The room was very good (I would say more than 3 star). We made use of the spa facilities which gin was of a very good standard. Breakfast - again we were met by a very efficient and jolly young man who showed us to our table the food was excellent and plenty of it. Our overall experience and stay was was of a very high standard. The Mill hotel is. Bit of a hidden gem would 100% stays there next time we stay in Chester!

Have stayed a few times in resent years, lovely clean and welcoming, ideal location to centre, secure parking, very friendly staff, couldn’t be better, certainly will stay again

I wasn't going to leave a review as I don't particularly like leaving negative reviews, but after revisiting the website and seeing the huge discrepancy between the room we were allocated and the ones presented there, I feel I have to.
The room we had on the fifth floor where we were for four nights was tiny. There was no storage space at all, eight inches of hanging space and a deep windowsill. The boasted original features which sold us the hotel consisted of a beam and brick effect wall paper. The shower wouldn't drain and the pumps for the water on the whole floor were audible anytime throughout the night when anyone used their water supply or toilet. We were afraid of using the lift as the doors weren't working properly which we duly reported, and the breakfast was of an extremely poor quality: we went a second time thinking it couldn't have been as bad as we remembered, but afterwards breakfasted in Chester.
The spa, where we hoped to relax and unwind after a day in Chester was cramped, crowded and over chlorinated with a gritty floor and the most miserable and abrasive member of staff at the entrance. The whole hotel was tired and desperately needed a refurbishment. The only two things going for it were it's location, near the centre of Chester, and the reception staff.
My partner and I were hoping for a romantic get away, but we couldn't get away quickly enough. Perhaps if we paid significantly more for a bigger room outside the original mill, we would have been happier - but the breakfast and spa would still have been significantly below par. A very disappointing stay.

I booked this hotel to celebrate my partners birthday.
The hotel is ideally located close to the city centre with car parking which is reasonably priced for a 24hr/48hr stay.
The staff are friendly and welcoming. The room and hotel were very clean and they offer free access to the spa( pool/steam room/jacuzzi/sauna)
I would highly recommend this hotel and the management should be proud of all the staff, who couldn't do enough for you

Had a wonderful time here.
Positives
Room - classic double room.
Everything you needed. The room was clean and well presented. Plenty tea coffee sugar, etc. Biscuits provided. Bathroom compact but managed to fit in a bath and over the bath shower. Lots of very hot water.
Room was hot, but had a fan. Desk in the room and plenty of sockets.
Negatives
Husband thought bed was a bit hard, but I thought it was ok, and I'm glad we took our own pillows they weren't great. Just a double bed, room wouldn't have taken a king size.
Breakfast -
Positives - Buffet style, very well laid out. Tea and coffee were brought to the table. I heard someone ask for hot chocolate, and it wasn't a problem. Breakfast had scrambled eggs, fried eggs, sausage, beans, potatoes, tomatoes, toast, and bacon. Cold offering included cereal. Someone requested porridge and got it. Yoghurt, crossaints jam butter and fruit juice. Fresh apples and tinned fruit.
Negative mushrooms and blackpudding would have been an added bonus. The pre done toast didn't work well, but it was ok.
Spa
Positives - Fab, better than I thought. Not huge, but nicely done. Never got too crowded. Spa tub, big and warm, and lots of power from jets. Steam room and sauna all included. You can add on spa treatments for a price. Towels provided. Showers with hair/shower gel on walls. Big changing rooms. Spinner for swimwear and plastic bags provided for wet clothes.
Neg - A couple of small tiles are missing, but I am being very picky.
Location
Positive - on the canal, easy walking distance to city centre.
Neg
None
Summary
Well worth what we paid. Just under £150 for two nights. You do have to pay £12 a night parking, but it is situated right outside of the hotel. If you book through their website, it's included, but I found the price is more expensive.
Overall, what a gem and we will be back.