Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food options
Cons:
Cleanliness issues
High prices
Room updates needed

Categories

Cleanliness
6.96
Several reviews mention issues with cleanliness, including pests and mold.
Service
9.93
Service is noted as friendly and helpful, with staff accommodating dietary needs.
Location
9.47
Multiple reviews praise the hotel's location, especially the views.
Room Quality
7.42
Rooms reported as small with some needing updates, particularly regarding facilities.
Amenities
8.95
Amenities like the buffet are well received but some feel prices are high.
Value for Money
7.41
Guests express that the hotel is overpriced relative to the quality.
Food and Beverage
8.96
Food quality received favorable comments overall, particularly the buffet.
Overall Experience
8.93
The overall experience is mixed with praise for location and service, tempered by cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 16:49

Property Description

Convenient Location
Alishan Hotel, just a 5-minute drive from Alishan Railway Station, offers easy access to the stunning mountainous landscapes of Alishan.

Comfortable Rooms and Amenities
Each room at Alishan Hotel is equipped with modern conveniences such as a TV, air conditioning, and free WiFi in select rooms. Guests can also enjoy the picturesque mountain views from their rooms and relax in the private bathroom with a refreshing bath or shower.

Exceptional Services and Facilities
Enjoy complimentary shuttle service, a 24-hour front desk, and a charming garden at Alishan Hotel. Indulge in delicious dining options at the on-site restaurants and cafes, and make use of the meeting facilities, games room, and ticketing service available for your convenience.

Book your stay at Alishan Hotel now to experience a perfect blend of comfort and convenience amidst the beauty of Alishan.

Important information:

Please note that the property is located in the Forest Control Area. Guests cannot drive into the property area.

All Standard rooms are in the Historical house.

All Deluxe Rooms are in the Modern house.

Please note that the property is located in the Forest Control Area. Guests cannot drive into the property area. All Standard rooms are in the Historical building. All Deluxe Rooms are in the Modern building. The historical building and modern building are two different buildings, guests could go to each building through the lobby.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CYI

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 2709 reviews
Cleanliness: 6.96
Service: 9.93
Location: 9.47
Room Quality: 7.42
Amenities: 8.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 8.93
H
Hung-Kuei • solo_traveller • tw
4
2026-07-04 • via Nuitee
T
Tsung-Ying Lin • couple • tw
8
2026-07-03 • via Nuitee
漢青 • solo_traveller • tw
9
2026-07-03 • via Nuitee
W
WEN FA • couple • tw
9
2026-07-03 • via Nuitee
J
Julia • extended_group • hk
7
Pros:

Location

Cons:

The over all hotel facility and decoration are definitely over the price

2026-07-02 • via Nuitee
C
CHIA HUNG • family_with_children • tw
10
幽靜山中的優質飯店，適合都市人放空的好選擇
Pros:

能直接住在阿里山中，離火車站、神木區、各景點都非常近。
服務人員很友善，知道帶著小嬰兒都很幫忙。
有大浴缸跟陽台可以直接看著雲霧飄渺放空，覺得房價都在換這個境界了。

Cons:

轉接駁車蠻麻煩的，還有行李箱跟嬰兒車覺得頗折騰。

2026-07-02 • via Nuitee
忠杰 Jesse • solo_traveller • tw
7
除了員工稱職，硬體實在不值一晚1萬5
Pros:

員工的熱情和素質

Cons:

房間的玻璃實在髒到離譜。另外，房間的玻璃竟然對著對角房間的陽台、浴室的浴缸也是。如果沒有拉下窗簾，隱私曝光。重點是我花1萬5ㄧ晚的房間位置怎麼這麼差。

另外，一大床是兩張單人床的合併。中間接著的地方躺下去非常不舒服。15000一晚睡這種床，太糟了。

車停在遊客中心必須搭接駁車。但是，搭車子的安排對有行李要上車的人很不友善。因為我是排第一個要上車的，但是要先把行李拖到車後。等我要上車，位子已經被沒有行李的人佔走了。

2026-07-02 • via Nuitee
A
Angela • extended_group • tw
9
2026-07-01 • via Nuitee
吳 • couple • cn
9
Pros:

早餐、晚餐好吃極了！雙人床超大、枕頭棉被超級舒服！接駁公車方便又安全，每小時都有2次接送，且到晚上9點多，清晨約3:40發車看日出、司機親切友善，工作人員服務態度很好！很用心！非常值得推薦！

2026-06-30 • via Nuitee
J
Jodie • extended_group • us
8
We enjoyed the buffet and the service
Pros:

Rooftop is great place to relax.

Cons:

Pricing

2026-06-29 • via Nuitee
Y
Yujia • solo_traveller • au
10
Memorable
Pros:

The newer room we stayed in was beautiful and spacious. We enjoyed everything. Dinner and breakfast were plentiful and tasty. Very helpful and friendly staff if you have any questions. Reaching the hotel late in the afternoon and then preparing for early exploring means less time to enjoy the hotel itself but you can explore and be wowed by the surrounds. The location is convenient for exploring Alishan.

Cons:

The cost is very high. We would go broke if we stayed longer but a place like this needs more time to be enjoyed. Like a quiet pot of tea as the mist rolls in and you have nowhere to be. Is it worth it? Yes for the experience and location. Is it comparable to a luxury hotel on its facilities with a similar price point? Not really.

2026-06-29 • via Nuitee
淑梅 • couple • tw
10
2026-06-28 • via Nuitee
J
Jacob • family_with_children • us
10
Cons:

Exterior of hotel could use a refresh.

2026-06-28 • via Nuitee
C
Conni • extended_group • tw
8
Pros:

窗外森林很美

2026-06-28 • via Nuitee
伸正 • couple • tw
8
2026-06-28 • via Nuitee
F
Fang luen • solo_traveller • tw
9
Pros:

地點佳、風景優美

Cons:

停車不方便

2026-06-27 • via Nuitee
M
Ming Dien • extended_group • tw
10
2026-06-27 • via Nuitee
H
HSIN YU • extended_group • tw
9
Pros:

餐廳人員及大廳交通車行李人員的協助解說和服務無微不至

Cons:

前廳櫃檯態度冷淡（且此次其中一間房間的間卡還是錯的，雖上面房號對確無法開啟，試著刷對間房確開😐）

2026-06-27 • via Nuitee
Y
Yu-Fang • couple • us
10
We got to see everything we plan to see and the walks around the hotel was great. Food is also great!
Pros:

Very friendly staff and super clean environment.

Cons:

None

2026-06-27 • via Nuitee
C
Chang • couple • tw
9
2026-06-26 • via Nuitee