Santa Alejandría Hotel

Hotels
7.9 (416 reviews)
Calle de la Cruz No.9-42 , Cartagena de Indias , co

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Small rooms
Mediocre breakfast

Categories

Cleanliness
7.54
Some reviews indicated cleanliness issues, especially with linens.
Service
8.51
Most reviewers highlighted the friendliness and helpfulness of the staff.
Location
9.05
Many reviews praised the hotel's central location and proximity to attractions.
Room Quality
7
Some rooms were reported small or lacking in amenities such as ventilation.
Amenities
7.53
Several mentions of basic amenities but with room for improvement.
Value for Money
8.49
Value for price received positive feedback, despite some concerns.
Food and Beverage
7.04
Breakfast was frequently described as mediocre to simple.
Overall Experience
8.01
Overall feedback reflects a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:55

Property Description

Central Location in Cartagena de Indias
Santa Alejandría Hotel is ideally situated in the heart of Cartagena de Indias, just a stone's throw away from Marbella Beach, Bocagrande Beach, and Crespo Beach, making it the perfect base for exploring the city.

Comfortable Rooms and Top-Notch Services
Experience comfort and convenience in our air-conditioned rooms equipped with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Enjoy our 24-hour front desk, room service, and free WiFi during your stay.

Near Major Attractions and Airport
Immerse yourself in the rich culture of Cartagena with attractions like Palace of the Inquisition, Bolivar Park, and Cartagena's Gold Museum just a short distance away. Plus, with Rafael Núñez International Airport nearby, your travels are made easy.

Book your stay at Santa Alejandría Hotel now for an unforgettable experience in Cartagena de Indias!

Important information:

Please note that the room selected at check-in does not have a window.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for COP 80,000 per person per night when using an available extra bed.
    People 11 years old and over stay for COP 100,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 416 reviews
Cleanliness: 7.54
Service: 8.51
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.04
Overall Experience: 8.01
C
Celso • solo_traveller • br
7
Pros:

O quarto é confortável. A cidade é muito quente e o ar condicionado funciona bem.

Cons:

A água do chuveiro não aquece e por isso, tivemos que tomar banhos frios. A Internet não funcionou. Ficamos sem TV todos os dias da estadia. As toalhas de banho encardidas e manchadas. Funcionários indiferentes com os hóspedes.

2026-05-04 • via Nuitee
D
Daniel • couple • br
8
Pros:

Excelente localização.

Cons:

Preço acima do que esperava.

2026-05-03 • via Nuitee
E
eduardo lopez de sosoaga • couple • es
9
2026-05-02 • via Nuitee
A
Alexander • solo_traveller • co
8
Pros:

Atención del persona

Cons:

Un poco de ruido

2026-04-24 • via Nuitee
M
Michael • solo_traveller • us
10
Highly recommend!
Pros:

Staff was so nice and accommodating! The location was right in the middle of everything. The complimentary breakfast was good!

2026-04-21 • via Nuitee
J
Juan Carlos • solo_traveller • ec
9
Pros:

Ubicación

Cons:

Nada

2026-04-21 • via Nuitee
G
GARZON LOZANO • solo_traveller • co
10
Justo lo necesario
Pros:

Las instalaciones bien organizadas, la ubicación excelente

2026-04-20 • via Nuitee
I
Ines • couple • es
9
2026-04-20 • via Nuitee
J
Jessica • couple • br
10
2026-04-19 • via Nuitee
P
Pascale • couple • nl
7
2026-04-15 • via Nuitee
T
tcbellotto • solo_traveller • br
6
Campainha horrível, funcionários empenhados
Pros:

Localização, funcionários

Cons:

Para abrir a porta os hóspedes devem tocar uma campainha, que faz um barulho alto no hotel todo, e como Cartagena tem muitas atividades noturnas, muitas noites estávamos dormindo e fomos acordados por outras pessoas chegando e tocando a campainha.

2026-04-14 • via Nuitee
G
Guedes • couple • br
8
Pros:

Equipe solícita, localização boa… bairro excelente: histórico, áreas de comércio e restaurantes, vida noturna agitada. Perto das saídas de passeio. Consegui fazer tudo andando. Café da manhã servido na mesa pelas atendentes, simples com poucas opções, mas gostoso.

2026-04-13 • via Nuitee
N
Naydely • couple • ec
10
Pros:

Excelente ubicación, desayunos muy completos y precios accesibles

2026-04-13 • via Nuitee
M
Maria Rita • solo_traveller • br
7
Cartagena
Pros:

Dá localização, conforto cama e chuveiro bom

Cons:

Café da manhã muito simples para o preço da hospedagem que oferece Café da manhã

2026-04-10 • via Nuitee
G
Gemma • family_with_children • es
1
Imposible dormir en la 211
Pros:

Todo lo bueno que tenía el hotel no compensa la noche que hemos pasado.
Cabe destacar que el personal muy bien y atento.

Cons:

Nos situaron en la habitación 211 que se encuentra en el punto más alto del hostal. Las ventanas de la habitación dan junto a la salida de todos los aires acondicionados del edificio y de algunos comercios. ¿Que ha sucedido? Que durante TODA la noche se escuchaba el ruido de todas las máquinas con imposibilidad de descansar.
Nos fuimos a quejar y nos dijo el trabajador que no había más habitaciones disponibles. También nos confirmó que ya sabían que había mucho ruido. En la descripción de la reserva no ponía en ningún sitio que habría este ruido insoportable y si ya saben que hay tanto ruido (que parece la turbina de un avión) que no pongan una habitación allí.
No compensa una habitación grande con la imposibilidad de dormir

2026-04-07 • via Nuitee
P
paulina • family_with_children • cl
10
Pros:

Es un ubicacion central, la cama comoda

Cons:

El baño un poco estrecho, pero nada terrible

2026-04-06 • via Nuitee
A
Adriano • extended_group • br
8
Opção simples com boa localização
Pros:

Boa localização, café da manhã na medida. Valeu a pena, considerando o custo.

Cons:

Houve alguma falha de comunicação no último dia e quase nos cobraram por um "late checkout" (de apenas 1 hora) que havíamos combinado no dia anterior. No final das contas, deu tudo certo, mas criaram um caso conosco.

2026-04-05 • via Nuitee
L
Luis • couple • cr
9
2026-04-05 • via Nuitee
S
Solange Aparecida • couple • br
10
Os funcionários foram ótimos, educados e prestativos.
Pros:

A acomodação foi muito boa, apenas faltou um frigobar no quarto, mas deixaram usar a geladeira da cozinha do hotel.

Cons:

Apenas sentimos falta de um frigobar no quarto.

2026-04-05 • via Nuitee
E
Escobar • couple • cl
7
Pros:

Personal muy amable, nos permitieron dejar nuestro equipaje después del check out por unas horas.

Cons:

Baño un poco pequeño de la habitación primer piso.

2026-04-01 • via Nuitee