Four Points by Sheraton Batam

Hotels
•
Four Points by Sheraton
9.2 (462 reviews)
Komplex Panorama Nagoya , Nagoya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Noisy surroundings
Outdated design

Categories

Cleanliness
8.69
Room was clean and spacious, but entrance and common areas noted as not clean.
Service
9.66
Staff were friendly and provided immediate assistance.
Location
8.7
Good location but mentioned issues with the surrounding area.
Room Quality
9.15
Room was clean and cozy, but some complaints about outdated design.
Amenities
9.18
Facilities were good, but lack of modern updates (e.g., smart TV).
Value for Money
9.64
Overall value was perceived positively despite some issues.
Food and Beverage
8.69
Breakfast was good but had mixed reviews about sweetness and cleanliness.
Overall Experience
9.86
Generally positive, with staff and location as strong points, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:17

Property Description

Luxurious Accommodation
Experience spacious and well-equipped rooms at Four Points by Sheraton Batam, all featuring air conditioning, flat-screen TVs, and personal safes. Relax in comfort with private bathrooms and premium toiletries provided for your convenience.

Modern Amenities
Enjoy access to a heated outdoor pool and a 24-hour modern fitness centre during your stay. Stay connected with complimentary WiFi available in all areas and take advantage of free public parking on-site for a hassle-free experience.

Dining and Events
Savor a variety of cuisines at the all-day dining Evolution restaurant. For quick bites, visit the Grab & Go area in the lobby lounge. Additionally, host successful meetings and gatherings in spacious rooms equipped with state-of-the-art technology.

Book your stay at Four Points by Sheraton Batam now for a memorable and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 5 and older are allowed.
    Children from 5 years old to 11 years old stay for Rp 75,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 462 reviews
Cleanliness: 8.69
Service: 9.66
Location: 8.7
Room Quality: 9.15
Amenities: 9.18
Value for Money: 9.64
Food and Beverage: 8.69
Overall Experience: 9.86
H
Harold • extended_group • sg
9
good
Pros:

location and room space

Cons:

nothing

2026-01-31 • via Nuitee
L
Lorenzo • extended_group • fr
8
2026-01-21 • via Nuitee
D
Darren • couple • th
9
A Very comfortable stay
Pros:

I like the cleanliness of the rooms and whole facilities and the staff were very professional and polite.

Cons:

Nothing i didnt like.

2026-01-20 • via Nuitee
W
Wen Jing • solo_traveller • my
9
Pros:

Room was clean. Variety of breakfast to choose which include local and western style. Location not too bad which is around 5 mins drive from Harbour Bay.

Cons:

probably on the maintenance of the faacilities.

2026-01-19 • via Nuitee
B
Brandon • extended_group • th
9
Pros:

friendly staff, proactive in ensuring stay is well provided.

2026-01-15 • via Nuitee
B
brendan • couple • id
8
2026-01-05 • via Nuitee
G
Gary • couple • sg
5
Pros:

Place near to city

Cons:

Service is bad. Where the room was missing of fridge but took more than 8 hours to bring it and install.

2026-01-03 • via Nuitee
S
See Cheng • couple • my
8
Pros:

Staff are friendly and offer good services.

Cons:

if location nearer to central will be better.

2025-12-29 • via Nuitee
F
Faezal • extended_group • sg
8
2025-12-26 • via Nuitee
D
Daren • family_with_children • sg
6
2025-12-25 • via Nuitee
R
Rigby • extended_group • au
10
2025-12-20 • via Nuitee
A
Axel • solo_traveller • de
9
2025-12-10 • via Nuitee
A
A320 • family_with_children • ch
9
Pros:

Excellentes Frühstück. Indonesischer Fried Rice war scharf und sehr lecker.
Personal sehr freundlich. Eine richtige Oase in einer nicht so tollen Umgebung.

Cons:

Lage nicht so ideal, neben heruntergekommenem Markt.
Stadt ist nicht geeignet für Fussgänger. Viele Löcher und keine geregelten Fussgängerstreifen.
Leute sind sehr aufdringlich, haben uns nicht wohl gefühlt draussen.

2025-12-05 • via Nuitee
C
Chong • couple • my
9
feeling good
Pros:

meet expectations

2025-11-27 • via Nuitee
J
Jeremy • solo_traveller • au
9
2025-11-20 • via Nuitee
E
Esther • extended_group • sg
9
Pros:

Location’s really good - near the ferry terminal and other areas in town. Staff were also friendly. Hotel room was clean!

2025-11-13 • via Nuitee
J
Jeremy • solo_traveller • au
10
2025-11-03 • via Nuitee
S
Subaa • couple • sg
3
2025-11-02 • via Nuitee
L
Lee • solo_traveller • sg
10
2025-10-18 • via Nuitee
N
NORA • extended_group • sg
10
Excellent
Pros:

Clean and spacious

Cons:

The entrance area a bit dirty along the road with those market

2025-10-15 • via Nuitee