City Green Hotel

We had good experience at City Green hotel. The hotel atmosphere is good and the service was excellent.
The costumer service was excellent, very attentive.

I’ve never had to write a bad review for a hotel before, but after our stay at City Green Hotel in Heraklion, I feel it’s only fair to share our experience. I truly wish we’d listened to the negative reviews and booked somewhere else.

From the moment we arrived, the room was dirty — the floor hadn’t been cleaned and stayed that way until we asked for it to be cleaned - where they left our balcony door open for anyone to enter as we were on the ground floor. The cleaner only emptied one of the two bins and did nothing else. The bathroom was by far the worst part: there was a constant smell of sewage, the extractor fan didn’t work, and the toilet both leaked and flushed on its own throughout the day and night. The shower curtain was dirty and stained orange, the taps, shower head and handles were covered in limescale, and the bathroom door had mold that had been poorly hidden with a half-hanging sticker.

There was no hand soap or shower gel in the dispenser. Every time we showered, the water flooded the floor, and we had to use the shower mat as a barrier — it stayed soaked for days and was never changed. We even found a brown splatter on the bathroom wall, the mirror chipped all along the bottom and a glued bathroom door handle instead of a proper replacement.

In the bedroom, there were dead bugs squashed on the walls, dirty streaks on the mirror and there was visible damp and mold on the wall adjoining the bathroom. There was also no extra bedding in the room, dust gathered on the skirting boards, and cracks on the walls. The beds were never made during our stay.

The food was another major letdown: minimal choice, poor quality, and nothing labeled. While sitting by the smaller pool, an unpleasant sewage smell came and went. Even the pool itself had peeling paintwork.

This hotel claims to be 4-star, but based on everything we saw, it wouldn’t qualify for more than 2. We paid the tourist tax for a 4-star property and expected a certain standard — instead, we left feeling like we’d overpaid for something far below that level. I had multiple conversations with other hotel guests that had a similar experience and when we complained to the staff no apologies were ever given. The pictures took do not do it justice but as you can tell the hotel looks nothing like advertised.

The only positives were the convenient location and the mattress, which was comfortable. Everything else needs serious attention.

Dropped off at around midnight on the main road appx 400 meters from the hotel with very vague instructions how too locate the place up a hill turn right on 2 poorly light streets not good for either vunerable girls or old / less than able people. Finally found it and was (greeted) by dimitrious the miserable night staff employee who made me provide my passport details and pay the 70 euro tourist tax only then too tell me that despite my booking i had no room available and would have to spend a night in a hotel' He then proceeded to march us up to not a hotel but the shoddy smelly diamond apartments and leave us for the night i immediatley called loveholidays and complained but at that time of nite nothing could be done The next morning back at the hotel the manager alexandria appologised and gave me my room which looked nothing like the advertising pictures . Over the corse of the week stay we had the following problems
Bathroom door rotting' .shower curtain moldy . no hot water one night. glass cracked on the balconey half the balcony covered in the exposed wired air condiotioning unit . Moving on to the food . Poorly cooked. cold very little choice and unless you git there in the first 20 mins it run out. The same items for breakfast lunch and dinner bacon like spam tasetless bread house wine like vinegar .add in only 1 night s entertainment albeit a jolly good saxoponist and its difficult to see how this hotel is billed as a 4 star . Infact the only nice things were reception staff aleandra alicia and all the bar staff who were excelent

Well what can I say? The staff absolutely make this hotel what it is, we arrived at midnight & the staff had played us some cooks food up! Very welcoming , fully explaining all we needed to know. The rooms are ample for two of us, beds comfy & when we required an extra pillow it was there within the hour! Good amount of storage with added extra of fridge & kettle. Pool areas were very clean ( pools as really cold) . Bar was good selection for all inclusive, served with a smile. Restaurant had a good selection, for our 5 day stay we never ate out as we could always find something to satisfy our appetite, sometimes food was tepid but it’s a lot of food to keep hot! Especially when thoughtless guests leave the kids up etc. 2 minutes walk from main road which has a huge supply of souvenir shops & restaurants & strip by harbour gets lively at night. 4/5 as bed not made daily ( im capable of doing it) & shower was too small. All in all we enjoyed our stay & would urge others to give it a go.

Enjoyed my stay,arrived at 11pm at night to be told no room,sent to another hotel for night to be fair costs and taxi paid by hotel,settled in next day,got the bottle of wine for inconvenience,would say this seems to be common occurrence after talking to other guests,seems to be a lot of overbooking rooms,as for hotel,drinks at bar were fine,bar staff excellent,could do with more toilets,only ones in basement,the Cats were the best entertainment, food always found something but would ask chef cut down on salt,like seasoned food but salt content was bit to much ,very relaxing round pool area,close to shops and restaurants,would I return yes

Well me and my wife arrived end of September for 2 weeks for our 31st wedding anniversary which was 1st October and we got home Sunday lunch 12 October, we arrived mid afternoon, got booked in and told as to where our room was and when meals was served.
Room was nice, yes shower does flood, maybe get a door put on or longer shower curtain, plenty of sun beds, sun comes over around 10.30 am, swimming pool ok but very cold all day even after sun been on it, the other thing they should look into is activity’s like maybe archery or pistol or rifle shooting,
Food in restaurant was normal to an all inclusive, yes it was always Luke warm but l used the microwave as like mine very hot. Staff was great fun and a good laugh, the only one we found grumpy hard to talk too was at reception, we called him the tall man lol, we would go back there as it’s in a great place to shops, beech, and the port. But as some have said it’s a 3 star at best and if your disabled it’s not for you as no access if you have a wheelchair, and yes they should have toilets near the pool areas.

Well! Where should I even begin with the S****y Green Hotel? (And yes, the name really fits the vibe.)

1. The Food — or whatever it was meant to be.
Imagine food so cold even the warmers have given up. Desserts? Still frozen solid — basically edible ice sculptures. The buffet selection was so small I started to think “intermittent fasting” was part of the all-inclusive package.
We ended up eating out 6 of the 7 nights — and honestly, I’d have gone 7/7 if my purse hadn’t tapped out first.

2. Drinks
One sugar-free fizzy drink option.
Water from the pool bar tastes suspiciously like it’s been scooped straight from the pool — with a delightful hint of chlorine and regret.

3. The Staff
Let’s just say the welcome was as warm as the food.
The male receptionist told us to “take a screenshot” of the meal times because it was “too complicated to explain.” A customer service masterclass, truly.

4. The Facilities
The bathroom was a modern marvel — if by “modern” you mean “built for hobbits.” Bend over to close the toilet lid and bang! head meets shower screen.
The shower curtain deserves its own horror film: small cubicle, clingy plastic, and a full-contact wrestling match every morning.

5. The Atmosphere
God forbid two people try to sit at a four-seater table — chaos! And the poolside tunes? Pure gold. Your options:
🎅 Christmas carols in October, or
🎤 Explicit rap lyrics about d****, s**, and questionable vocabulary.
A true musical rollercoaster.

Overall:
If you’ve ever wondered what it’s like to spend a week in a parallel universe where hospitality, hygiene, and happiness go to die — the S****y Green Hotel is your place. 10/10 for comedy value, 0/10 for everything else.

We stayed at City Green Hotel recently and, unfortunately, it fell far short of expectations. While the location is convenient, several issues during our stay made it an overall disappointing experience.
Here’s what we encountered:
No hot water throughout our stay
Lights not working in the wardrobe area and was told they would be fixed- never fixed
No hand soap provided in the bathroom
Shower flooded the entire bathroom floor due to poor drainage
Dirty shower curtain and a rotten bathroom door – very unhygienic
Frozen desserts served without being properly defrosted - friend experienced upset tummy
Only one sugar-free drink option available
Food was cold and tasteless, even though we arrived at the restaurant right at 7 PM when it opened. Had to eat out for all meals which defeats booking all inclusive package
Drinking water had a strong chlorine taste
There was a microwave available, but food shouldn’t need reheating if it's served properly.
Dont worry about setting your alarm as the cleaners will wake you in the mornings with banging doors, bashing the mop bucket, very strong smells of bleach and talking loudly
Basic maintenance and food quality were clearly lacking. It’s disappointing to see so many issues go unaddressed in what is supposed to be a reputable hotel.
I hope City Green Hotel takes this feedback seriously and makes improvements, particularly with hygiene, food service, and room maintenance as it seems to be the same complaints throughout and STILL no change Until then, I would not recommend staying here.

We arrived to be shown to a room that wasn’t ready for us. It was right opposite the reception and I felt it would not be very private, so asked to be moved. The request was accommodated. The new room had twin beds and the next day I asked for the beds to be made into a double, which again the staff addressed.
The rooms are small and the bathroom cramped, with struggles to stop the shower to overflow onto the floor. Also one pillow is unusual and I expected to find another in the wardrobe. I even asked at reception for one but apparently there weren’t any!
The cleaners put new sheets on the bed but didn’t make the bed. I had to go to reception to get another, as it had blood on it!
The food was plentiful and there was usually something for everyone, however it was cold.
The pools had enough sun beds but the pool by the bar was completely in the shade by the afternoon. The main problem with the pools was that there was no toilet by either of the pools. I have never known a hotel to have their guests wandering through the hotel in swim wear to use the toilet which was situated downstairs from the reception. This could be a health and safety issue too. There should be a toilet at least by one of the pools, if not both.
There was no entertainment apart from a Greek night one night, which I felt would have been better for the dancers to perform by the pool area.
The pool bar is the only bar in the hotel and quite often there were not enough seats in the evening. However the location to the shops, bars and harbour was spot on.
A positive is the staff who were extremely friendly and helpful, particularly George, Paulina, Jimmy and the reception staff.
This hotel could be so much better with some tweaks and changes but unfortunately we would not return.

Me and my partner just arrived home from 10 days staying in this “4* hotel”, I can tell you now it’s far from a 4* ….. more like a 3*.

We arrived on 29th September around 12pm as we checked in the reception were so rude, just handed us our room key didn’t explain where it was (as there was two blocks of rooms) didn’t explain where the restart was what times were breakfast lunch etc…. Actually just pointed to a framed picture and said “look … take picture”
As we got to our room don’t get me wrong the rooms are ok but not that clean, the shower was literally so tiny, every time you shower the shower curtain sticks to your body, and the drainage for the shower is shocking as it floods the bathroom resulting putting towels down to stop the water going into the main bedroom area!

The food is disgusting!!!!!!!! All the meat is dry, the scrambled eggs are to what I can only describe as like a powdered bulk cooked scrambled egg… you had to cut it to get any, to me scrambled eggs, you should be able to just scoop onto your plate not use a knife to cut sections off.

Pool areas are quite small and you don’t get any sun until around 12-1pm I understand this is not the hotels fault, just to make people aware if you want to be sunbathing round the pool at 9am then you won’t get that here!
Pool staff are great and serve great cocktails and the local Cretan beer is nice, but you are only entitled to local spirits and beer within the all inclusive package which I found strange if you want a better beer or let’s say Smirnoff vodka in your cocktail you have to pay!

Cleaners are banging doors as they clean the rooms at 8am, twice the cleaner let other guests into our room as they had got their room number wrong which I thought was disgusting…. Rather than going down to reception to mention this the cleaners just opened our room up to which me and my partner were in bed to be shouted at by other rude guests “get out of our room” and when realised they were wrong didn’t apologise just slammed our door shut, my partner went to reception to complain to which she was shouted at, swore at and told to go away by not one but two rude receptionists!
This hotel IS NOT English friendly do not be fooled!!!!

The only positive the hotel has is the location! Two minute walk from the main strip which to where we spent most of our time

I will start off with this is no way a 4 star hotel, I never complain about hotels but this one was very disappointing, The food was absolutely disgusting and I'm not a fussy eater ,the drinks were horrible, I was there a week and not one entertainment, the hotel, is clean and rooms made everyday, it was very relaxing and quiet and it's in a very good location to be able to walk to things like shops or restaurants and bars, i defiantly wouldn't return

Currently staying here with my partner. First of all want to start by saying this hotel is NOT a 4 star hotel.. maybe a 2 or 3 star if I’m being generous. I would never usually leave such a bad review especially whilst still on holiday. However, I don’t want other people staying here after the appalling time we have had.

The hotel is NOT friendly for English people. The hotel has mainly Dutch, Swiss or German guests who are rude to English people and they laugh and snigger as you walk by the pool. They look at you and make you feel like you shouldn’t be here.

The food is so bad we have only been to eat once each for breakfast, dinner & lunch. The ‘scrambled egg’ contains 0 eggs and is can only what is to be described as rock hard chemical tasting powder. The hot meals were always cold and they repeatedly re heat food that hasn’t been used. They seem to cater for all other nationalities though as they seemed more than happy with their vegetables for breakfast :)

Music by the Pools - I haven’t heard one English song and all they play is this horrible repetitive ai music.. again other nationalities seemed to love this.

Drinks - we actually witnessed the bar man pouring vodka out of a bottle into a cup seemingly for himself and refilled half the bottle with water. All the cocktails taste the same and If you’re looking to drink to get drunk I wouldn’t bother. The hotel also failed to mention when we booked that unless you wanted it grade your all inclusive at €20 each per day your not entitled to the premium spirits or beer.

Sleeping & rooms - We upgraded our room for £100 for a ‘pool view’. None of the rooms have a pool view.. only a pool view of the hotel next door who play loud music until the early hours. Me and my partner like a few late nights and nights out so this is something we would NEVER usually complain about. The rooms themselves are ok and the air con is good but the bathroom is tiny. As all other reviews mention the shower curtain sticks to you and the shower is tiny and the shower floor has no basin and floods the bathroom when in use. As well as being kept awake at night the cleaners will begin cleaning early in the morning and slam the doors as they clean so we haven’t had much sleep since being here.

This morning myself and my partner were in bed trying to sleep after being kept awake most of the night by loud drunken young Dutch boys and the cleaner let other people into our room whilst we were naked in bed .. this is the second time this has happened. The other guests started to shout at us telling us to get out of their room even though we had been in this room for over a week. Once they realised they were on the wrong floor they slammed the door and left.

I went to reception to complain in a calm manner about all of the above concerns I had and that I wasn’t happy that the cleaners were letting other guests into our room. I asked to be compensated for our troubles and both female receptionists started to shout at me and told me they wouldn’t be threatened. I am not a confrontational person and was close to tears at the time. I told them I don’t think the hotel caters much to English people and in response she basically said she wasn’t interested and laughed at me.

This is the first negative review I have ever written about a hotel and would urge people not to book here. The people we have spoken to around the pool area agree with us in many areas.

Pretty much what you pay for, decent hotel, fair price, and a few laughs along the way. The food’s mostly edible (which is already a plus 😅). Breakfast is basic and not exactly gourmet, but if you’re lucky, you might catch a really nice lunch or dinner.
The staff are awesome, super friendly and helpful. Big thanks to Paulina, Jurek, and Giorgos for always smiling and doing their best to make everyone feel welcome. They really deserve some credit!
Now, about the cats… there are loads of them around the hotel. They’re harmless, cute, and mostly mind their own business. except one little bandit who kept trying to steal our beer. So yeah, keep an eye on your drinks! 🐈🍺
The only annoying thing was the classic sun lounger Olympics. people throwing towels on chairs at stupid o’clock in the morning to “reserve” them, even though the hotel rules clearly say not to. That’s on the guests, not the hotel.
All in all, a chill place with friendly vibes, a few quirks, and some very determined cats. Would stay again (but maybe bring a beer guard). 😄

Well where do I start with this hotel.. arrived around 8pm checked in and was given key to our room to find the housekeepers still cleaning once we got up there. My partner asked how long they would be and was told ‘it will be cleaned when it is cleaned’
Once they’d finished my partner called down to reception to ask for a couple of pillows to be told we’d have to wait until the morning as they’d now gone home.
That night just across the hallway was 3 young lads who literally sounded like they were in our room, that’s how thin the walls were, shouting and playing music until gone 3am slamming doors along the way.
Next morning we went down to reception, met with very abrupt staff to explain the situation and ask if we were able to move rooms, we were asked why we wanted to move as it ‘was a very nice room’ we explained about the noise and the fact we basically had no view from our balcony even though we’d asked for a pool view, it was just other balconies across from us only to be told the room across from us was leaving that day so there would be no other issues, my partner said we will pay to move but still no, apparently they were fully booked.
There is no other bar to sit at at nighttime, it’s just the small pool bar fhat is open during the day and seats were very scarce, people were sat on the wet loungers as there wasn’t enough seats. ‘Entertainment’ is apparently on a Monday in the shape of a saxophonist but he didn’t turn up the first Monday we got there and Friday night is Cretan dance night but if not staying all inclusive at the hotel you have to pay an extra £15 each!
Drinks shocking, everything tasted the same and food like slop most nights.
Same thing served each night in the form of some kind of beef stew.
Staff not very friendly, the exception of the lady who looks after the cats, special mention to ‘Tony’ who was a little dream!
Room not so clean and never seemed to be mopped with black hairs everywhere and as soon as you turned the shower on it would overflow into the hallway of the room.
Net curtain was left open every day after room had been cleaned causing numerous bug bites and was completely ripped down one side so wasn’t even doing the job in the first place! Each morning the toilet had other guests waste in, spoke to reception, they said the drains weren’t brilliant.
I could go on about this place, only good thing about it was location as it was a very short walk onto the front. If you don’t mind sitting around a pool day and night with a load of 19-20 somethings then this is for you, otherwise avoid!

Rooms
Spacious, clean, no complaints regarding the standard. Medium-sized bathroom – for bigger people it may be hard to manoeuvre, e.g. while changing clothes. On the good side – large sink; on the bad – the shower cabin floor edge is so low you have to be careful about the water flow. Other benefits: an air conditioner, a balcony with chairs and table, 2 large mirrors, a tea set with electric kettle (but why is it connected in the closet?), and a fridge that unfortunately gathers a bit of water inside.

Area
The hotel is not too far from the beach and bus stops.

Staff and service
The biggest benefit. Very helpful, quick with formalities. A few members speak Polish, including Mrs. Bogusia who provides advice on where to go, what to visit, how bus transport works, and much more. Big kudos for that. There is also one person at the reception and one at the bar who also speak Polish.

Food
It is ok. When it comes to taste, everything is quite good or often even delicious. The thing is.. the choice. The most humble is breakfast. There is of course everything you need for a sandwich, cereals, dried fruits, pancakes, beans and bacon (quite English breakfast elements), but for vegans/lactose-free guests it may be a little monotonous, with the selection limited to fruits, bread, and raw vegetables.
Lunch and dinner are more satisfying, with options changing more often. There is a lot of meat but also vegetable-based dishes, although sometimes the balance is not even and one predominates over the other. A big plus for Greek night every Friday with a delicious feast.

Other
Plus for events like saxophone play at the bar.

Overall
It is definitely a recommendation for Poles who are not so fluent in English nor have much experience with holidays abroad.

We decided to choose this hotel because we read good rewievs about it and we read good rewievs about Mrs. Bogusia, who works in the hotel and this convinced us to choose this hotel. And indeed, after arrival, the first person who greeted us warmly at the hotel was Mrs. Bogusia. She immediately informed us about everything and answered our questions, thanks to which we felt taken care of and at home. Mrs. Bogusia also took us for a walk around the old town and told us a lot about Greek history and culture as well as moniments. As for the hotel, we are very pleased that there are no children here. The hotel is clean, the food is tasty, although it could be more different. Rooms are cleaned daily. The downside is small bathroom with a curtain in the shower. The hotel also employs a polish people - Jurek at the reception and Paulina at the bar. Thank you for the wonderful hospitality.

A fantastic location, very close to the sea, the city center, and the old town. The hotel is very cozy, the staff is friendly, the food is delicious, and Mrs. Bogusia was always there to help and support us whenever we had a problem. She was also very happy to answer questions about places worth seeing in Crete.
I highly recommend it and give it a 5!
😀

The hotel pleasant, intimate with friendly staff. Nice rooms, often cleaned but have small bathrooms. The food could be more varied.
We sincerely greet Mrs. Bogusia who helped us a lot. She showed us beautiful places here in Hersonissos. She deserves 5 stars, she also helped us with shopping, although she was not obliged to do so.

I stayed here with my friend between 7th Sept to 14th Sept and although not the best hotel I've stayed in it was lovely and clean. Our room was big enough for the two of us and although bathroom small with a shower curtain (which flooded the floor) it dried in half an hour no biggie....
We only ate breakfast there as there was far too many lovely tavernas for us to visit in Old Hersonissos, Koutolafari & Piscopiano.
Lovely pool area with plenty of beds and George, Manos & Paulina always there to serve with a smile and a chat with a lovely drink.

This hotel is perfectly positioned as its so close to all the restaurants, clubs and the beaches but when you walk home from the nightlife and bustle its tranquil. The staff are so friendly and do everything to make your stay amazing. The hotel is clean and well maintained. The food is varied and tasty and always something for everyone. This is our second year here and we will be back next year and we have never returned to the same place like this before.