Nautilus Sonesta Miami Beach

Hotels
•
Sonesta Hotels
9.4 (2883 reviews)
1825 Collins Avenue , Miami Beach , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Poor cleanliness
Noisy rooms

Categories

Cleanliness
8.84
Multiple mentions of poor room cleanliness and poor food quality.
Service
10
Staff were described as helpful and pleasant, with some mention of organization issues.
Location
10
Location is frequently praised for being excellent and convenient.
Room Quality
8.84
Concerns over noise levels and lack of soundproofing.
Amenities
9.34
Amenities received positive feedback but with some concerns about construction noise.
Value for Money
9.84
Mixed opinions on the pricing of services and amenities.
Food and Beverage
8.34
Food quality was criticized, particularly in the restaurant and breakfast service.
Overall Experience
10
Overall experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Luxurious Oceanfront Property

Outdoor Pool and Spa Services: Relax in style at the outdoor pool surrounded by cabanas and indulge in rejuvenating spa services.

Elegant Rooms with Modern Amenities: Experience luxury in every detail with dark wood furnishings, leather accents, and modern amenities including a 48-inch flat-screen TV. Some rooms offer stunning balcony views.

Convenient Facilities and Dining Options: Enjoy direct beach access with lounging chairs and full food and beverage service. Take advantage of the 24-hour fitness centre and dine at the Nautilus Cabana Club for delicious meals.

Experience the epitome of luxury and relaxation at Nautilus. Book your stay now to create unforgettable memories.

Important information:

Please note the resort fee includes:
-Beach chairs (2 per room)
-Wireless internet
-Fitness center access
-Two Nautilus bottles of water upon arrival.
-Complimentary bike rental services

Please note that a required pre-authorization amount of USD 150.00 per night will be put on hold by the property upon check-in for incidental charges or damages to the room. Contact the hotel for details.

Please note when booking more than 5 rooms, different policies apply. Contact the hotel for details.

Please note our pool will be closed from Nov 3 to Nov 30 2025; Guests will receive free beach umbrellas during this time.

Please note the resort fee includes: -Beach chairs (2 per room) -Wireless internet -Fitness center access -Two Nautilus bottles of water upon arrival. -Complimentary bike rental services Please note that a required pre-authorization amount of USD 150.00 per night will be put on hold by the property upon check-in for incidental charges or damages to the room. Contact the hotel for details. Please note when booking more than 5 rooms, different policies apply. Contact the hotel for details.

Please note, beginning March 2026, Nautilus Sonesta Miami Beach will embark on a bold, $40 million renovation as we prepare for our next chapter: The James Nautilus Miami Beach, anticipated to debut in  Fall 2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Mar 3, 2026 until Sun, May 31, 2026
Fitness center is closed from 2026-07-31 until 2026-03-02

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9.4
Based on 2883 reviews
Cleanliness: 8.84
Service: 10
Location: 10
Room Quality: 8.84
Amenities: 9.34
Value for Money: 9.84
Food and Beverage: 8.34
Overall Experience: 10
A
Anabela • family_with_children • ar
10
Muy buena experiencia!!!
Pros:

Las habitaciones son muy espaciosas y cómodas
El servicio de desayuno y restaurante es muy bueno también
El personal de todas las áreas increíble!!!!

Cons:

Los baños de planta baja cercanos a la recepción. Desactualizados y no estaban limpios
Los espacios exteriores merecen una actualización

2026-02-14 • via Nuitee
F
Florencia • couple • ar
3
Pros:

Location is very good

Cons:

They didn’t have hot water! They promise to fix it during 3 days but they didn’t! I should change hotel.
In addition, they are doing big big construction in the next hotel. It is very noise! You can hear that from the room, pool, etc.

2026-02-13 • via Nuitee
J
Jess • solo_traveller • us
4
Location great, rooms were not.
Pros:

The location was great being so close to the beach and it was in a nice part of south beach

Cons:

My first room was so loud I had to move as I could hear every word of my neighbor. When they moved me to a different room, it was quiet but even worse views or messy rooftops and construction. The front desk were extremely unhelpful.

2026-02-10 • via Nuitee
L
loreto • extended_group • cl
5
Pros:

Ubicación

Cons:

Muy chico el
Baño
La TV no era smart TV , muy antigua. , no pudimos nunca ver Netflix ni ninguna plataforma

2026-02-10 • via Nuitee
R
Rachel • family_with_children • us
9
Nice hotel, great staff, beautiful grounds
Pros:

The staff were all friendly and accommodating. The pool and beach were easily accessible and clean

Cons:

Online it says renovation was only starting next month but it had already started so it was a little bit of bummer to hear it and to see a huge crane right next to the beautiful view

2026-02-10 • via Nuitee
R
Rana Hadad • couple • iq
7
Unfortunately, my overall experience was stressful and fell significantly short of expectations.
Pros:

Despite paying USD 400 per night, I was initially assigned a room with a window facing a wall. I was told this was what I had booked, and only after lengthy discussions and speaking with the manager was I moved to another room. Unfortunately, the air conditioning in that room did not work. After more than two hours of unsuccessful repair attempts, I had to be moved again to a different room.

Additionally, I was not allowed to check in until incidentals were paid. Due to issues with my Visa card, I was forced to use the hotel’s guest internet to complete the payment, putting my account at risk while still being denied access to my room.

This is not the first time I have faced such issues when booking through Booking.com. The experience was far below the standard expected for a hotel at this price level. I request that this matter be reviewed and that appropriate compensation be considered.

Cons:

I was dissatisfied with the way I was treated during check-in, simply because my reservation was made through Booking.com.

2026-02-10 • via Nuitee
C
Code • solo_traveller • us
7
2026-01-31 • via Nuitee
A
Antonello • couple • gb
2
Good location, very poor quality hotel
Pros:

The location and breakfast were great

Cons:

The hotel is not worth the money they charge and they were renovating, so the noise and dust was terrible

2026-01-30 • via Nuitee
K
Kristen • couple • us
10
2026-01-30 • via Nuitee
M
Maria Rita • family_with_children • br
4
Localização boa mas atendimento nao é mais o mesmo
Pros:

Localização

Cons:

Atendimento do staff noturno é pessimo.
Tive problema com a luz do meu quarto que não apagava, depois de muitas ligações e ida a recepção, um funcionario foi no quarto e constatou o problema pra conseguir resolver. Foram mais de 1 hr aguardando com meu filho de 3 anos acordado até as 1h da manhã.

2026-01-29 • via Nuitee
I
IRINA • family_with_children • tr
8
2026-01-27 • via Nuitee
J
Jeannette • solo_traveller • us
8
2026-01-27 • via Nuitee
K
Krystel • extended_group • us
8
Great location
Pros:

The location is excellent, and the pool with direct access to the beach and available chairs is fantastic. The staff at the beach and pool were friendly and very nice.

Cons:

It's an "old" hotel, so expect to hear some noise from other rooms and the corridor. That was the only part of our stay that wasn't great because we wanted to rest at night, but we were slightly disturbed by noise from other rooms. Also, the bathroom in the two-queen-bed room is really tiny.

2026-01-26 • via Nuitee
T
teresa • couple • ar
9
2026-01-25 • via Nuitee
R
REMZIYE • couple • gb
8
Enjoyed staying at this hotel
Pros:

Location was excellent

Cons:

Helpful staff

2026-01-24 • via Nuitee
G
GABOR • family_with_children • br
9
2026-01-24 • via Nuitee
N
Nicheli • solo_traveller • br
10
2026-01-23 • via Nuitee
K
Katie • couple • us
1
Don’t stay here!
Pros:

Nothing… all my birthday stuff was sent to the wrong room… flowers, cake, rose, balloons, cards.. room was at least 80 degrees!!! I was VERY uncomfortable and finally they changed rooms the last night I was there. Honestly I should be getting at least a refund and nothing.

Cons:

Only thing I liked was location

2026-01-23 • via Nuitee
R
Regina • family_with_children • br
8
Localização excelente
Pros:

Localização excelente. Hotel bom. Café da manhã com boas opções, porém cappuccino era cobrado a parte do café incluso na diária. Quarto bom, limpo diariamente, com duas garrafas d'água como cortesia. Nada excepcional. Piscina limpa, em frente a praia. Já fiquei em hotéis melhores em Miami Beach. O Nautilus Sonesta vale o custo-beneficio pela localização.

Cons:

O inconveniente foi carregar as malas para o apto 802, tendo que descer alguns degraus de uma escada, com uma funcionária do hotel "olhando" para dois idosos (85 e 78 anos) e nem se quer teve a gentileza de ajudar. Qdo fomos sair do hotel, perguntei a um rapaz se poderia usar o elevador de PCD para subir as malas e ele, gentilmente, as subiu para nós.
Também achei o cúmulo dizer que o cappuccino seria cobrado a parte no café da manhã incluso na diária. Especialmente porque as diárias no ano novo já estavam superfaturadas.

2026-01-21 • via Nuitee
K
Karen • couple • ca
9
2026-01-21 • via Nuitee