Nautilus Sonesta Miami Beach

Hotels
•
Sonesta Hotels
9.4 (2931 reviews)
1825 Collins Avenue , Miami Beach , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Poor cleanliness
Noisy rooms

Categories

Cleanliness
8.84
Multiple mentions of poor room cleanliness and poor food quality.
Service
10
Staff were described as helpful and pleasant, with some mention of organization issues.
Location
10
Location is frequently praised for being excellent and convenient.
Room Quality
8.84
Concerns over noise levels and lack of soundproofing.
Amenities
9.34
Amenities received positive feedback but with some concerns about construction noise.
Value for Money
9.84
Mixed opinions on the pricing of services and amenities.
Food and Beverage
8.34
Food quality was criticized, particularly in the restaurant and breakfast service.
Overall Experience
10
Overall experience was mostly positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Luxurious Oceanfront Property

Outdoor Pool and Spa Services: Relax in style at the outdoor pool surrounded by cabanas and indulge in rejuvenating spa services.

Elegant Rooms with Modern Amenities: Experience luxury in every detail with dark wood furnishings, leather accents, and modern amenities including a 48-inch flat-screen TV. Some rooms offer stunning balcony views.

Convenient Facilities and Dining Options: Enjoy direct beach access with lounging chairs and full food and beverage service. Take advantage of the 24-hour fitness centre and dine at the Nautilus Cabana Club for delicious meals.

Experience the epitome of luxury and relaxation at Nautilus. Book your stay now to create unforgettable memories.

Important information:

Please note the resort fee includes:
-Beach chairs (2 per room)
-Wireless internet
-Fitness center access
-Two Nautilus bottles of water upon arrival.
-Complimentary bike rental services

Please note that a required pre-authorization amount of USD 150.00 per night will be put on hold by the property upon check-in for incidental charges or damages to the room. Contact the hotel for details.

Please note when booking more than 5 rooms, different policies apply. Contact the hotel for details.

Please note our pool will be closed from Nov 3 to Nov 30 2025; Guests will receive free beach umbrellas during this time.

Please note the resort fee includes: -Beach chairs (2 per room) -Wireless internet -Fitness center access -Two Nautilus bottles of water upon arrival. -Complimentary bike rental services Please note that a required pre-authorization amount of USD 150.00 per night will be put on hold by the property upon check-in for incidental charges or damages to the room. Contact the hotel for details. Please note when booking more than 5 rooms, different policies apply. Contact the hotel for details.

Please note, beginning March 2026, Nautilus Sonesta Miami Beach will embark on a bold, $40 million renovation as we prepare for our next chapter: The James Nautilus Miami Beach, anticipated to debut in  Fall 2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Mar 3, 2026 until Sun, May 31, 2026
Bar is closed from 2026-09-30 until 2026-03-20
Fitness center is closed from 2026-07-31 until 2026-03-02
Fitness center is closed from 2026-09-30 until 2026-03-20

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9.4
Based on 2931 reviews
Cleanliness: 8.84
Service: 10
Location: 10
Room Quality: 8.84
Amenities: 9.34
Value for Money: 9.84
Food and Beverage: 8.34
Overall Experience: 10
A
abdullah • solo_traveller • sa
1
“The stay was disappointing due to ongoing maintenance, lack of basic amenities, constant disturbance, and poor overall
Pros:

Nothing

Cons:

* Maintenance work taking place throughout the property.
* Water supply was completely shut off, with the hotel only informing guests it would be unavailable between 11 AM and 4 PM.
* No hot water available at all, even after the maintenance was supposedly completed.
* Constant noise, drilling, and construction disturbance, despite this being marketed as a luxury and relaxation-focused property.
* Basic luxury amenities commonly expected in reputable hotels were missing — no bathrobes and no slippers provided.
* Only one elevator available, and it smelled strongly of maintenance chemicals and was noticeably dirty.
* Even the outdoor seating required an additional charge of $35 per person.

2026-05-15 • via Nuitee
K
Kristy • family_with_children • us
10
Would stay again
Pros:

Location!!! Great Location for what we wanted to do.

Cons:

Construction but they took care of us with the cost because of it. Loved that it was right on the beach! There was an African American gentleman named Jeremy or Jeremiah that assisted us. It was absolutely amazing and took amazing care of us. He made the annoyance of construction bearable

2026-05-05 • via Nuitee
T
Tanaka • couple • us
7
2026-05-04 • via Nuitee
J
joshdotp • Business • Venice, Los Angeles, California
2
I’ve traveled the world. This is the worst hotel on the planet. I’d rather sleep on the sidewalk in a tent.
Pros:

The worst hotel I’ve ever stayed in. I’ve traveled to 30+ countries. I’ve stayed in 300+ hotels on HotelTonight. I’m a power user of AirBnB. This takes the cake. The. Worst. Of. All. Time.

2026-04-22 • via Tripadvisor
R
Roig • couple • us
1
2026-04-19 • via Nuitee
A
Adam • couple • gb
1
Don’t bother
Pros:

Close to beach and convention centre

Cons:

Awful stay. Dirty rooms, no facilities, rude staff, disgusting pool, disgusting pool beds.

2026-04-17 • via Nuitee
S
sola_ras2026 • Friends getaway
10
The workers make it
Pros:

Chris the beach attendant was helpful! The hotel was not in the best condition but the workers tried to help. The workers did not complain nor bad talked the company which was amazing due to circumstances. Front desk attendants were awesome too.

2026-04-16 • via Tripadvisor
Q
Q454FAalexish • Family
10
Mother & Daughter trip
Pros:

Chris was great! He made our stay extra special.

2026-04-16 • via Tripadvisor
M
michaellM1477UP • Family
10
Great experience.
Pros:

Christian was so helpful and really great with our family!

2026-04-15 • via Tripadvisor
J
joefC4786DX • Couples
10
Honeymoon stay on south beach miami
Pros:

We visited Miami frkm Wales on our Honeymoon and we dealt with Cristian. He was extremely helpful and polite. We recommend him highly, thank you

2026-04-15 • via Tripadvisor
D
Daniela • solo_traveller • br
10
2026-04-14 • via Nuitee
J
Joshua • couple • us
4
It was just ok. To much construction going on at the property to enjoy it. Good location though.
Pros:

Location was great.

Cons:

Most of the property is under construction. They would also start construction early in the morning, jack hammering and sawing so you will not sleep well. Was hard valeting the car a couple times due to construction at the entrance with workers present. Pool was functional but there is demolition in areas around the pool due to construction. I would make sure the construction is finished before staying here.

2026-04-13 • via Nuitee
N
N1315USmariannes • Couples
10
Yisley, server in Restaurant, gave us outstanding customer service!
Pros:

At Sonesta Nautilus Miami Beach, I had the pleasure of being served by a true professional! Yisley truly understands customer service and is a huge asset to the company. Sonesta is lucky to have him! He should be training every employee on how to give outstanding customer service!

2026-04-10 • via Tripadvisor
C
C5005SQrebeccah • Solo travel • London, England
10
Loved it
Pros:

Christian was a star, so helpful thank you!

2026-04-08 • via Tripadvisor
Z
zoubairb712 • Couples
10
Staying at the nautilus sonesta
Pros:

The staff were so nice so helpful they went above and beyond to make sure everything was smooth and everything hat we had nice stay. We had a very comfortable stay

2026-04-08 • via Tripadvisor
A
Andrzej • family_with_children • us
4
Hotel under construction/ great location.
Pros:

Great location, nice stuff and clean comfy room.

Cons:

This hotel is under construction currently. No lobby, and restaurant or bar. Limited access to the pool. Noise from the renovation from early morning.

2026-04-08 • via Nuitee
P
Philip • couple • mt
8
Pros:

Great location

Cons:

Construction site next door, although not the fault of the hotel.

2026-04-07 • via Nuitee
M
mimimom • Family
4
Do not stay here during construction- terrible!
Pros:

For the first time in 30+ years of travel, we left a hotel after one night. This hotel should not be operating in the current state it is in. There is construction EVERYWHERE. No lobby, just a couple desks in a makeshift hallway. The restaurant is a dark room and no dinner is served. No bar. We had a view of construction debris. The hallway was so dark it was scary. There was only one elevator operating and I think only one floor with actual guests- the place was dead and devoid of life. My son wanted to use the gym that was advertised, but no, closed during construction.
At 8:00 a.m. the pounding and drilling from the construction started. It went all day. We left and moved to the Loewes down the street which luckily had a room.
For the price, this experience was ridiculous as this hotel is not cheap.
This would be a one star review but Jeremy at the front desk was helpful and understanding, and gave us half off our first night as well as refunding our next 3 nights stay,
Perhaps when the construction is done this will be a nice hotel. Right now, people have to be aware of what they are getting. I would suggest anyone who has this place booked to find a different hotel. Please note that many recent 5 star reviews only talk about the service at the beach, not the actual hotel experience.

2026-04-06 • via Tripadvisor
N
neta • family_with_children • il
6
2026-04-06 • via Nuitee
G
Gilberto • solo_traveller • us
7
Can't wait when the hotel refurbishment ends to see how nice it will be
Pros:

The whole hotel team was very nice and worked hard to compensate the hotel is under a huge refurbishment ,Tatiana ,from the front desk was amazing , as the whole hotel team

Cons:

I think the hotel should need to explain very clearly how is the condition of the service and what is closed ,The Fitness Center was closed, Spa ,Closed,no Room service,the pool was closed but some people were swimming ,there was no hot water in my room, so it's better contact the hotel before you make the reservation

2026-04-05 • via Nuitee